"People seem to feel like they have to file first thing Monday morning," she said. "They don't have to, but they feel that way. It's just overwhelming to the system."
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Associated Press Writers Martha Waggoner in Raleigh, N.C., Tim Martin in Lansing, Mich., Brett Barrouquere in Louisville, Ky., Dinesh Ramde in Milwaukee, Martha Raffaele in Harrisburg, Pa., and Sue Major Holmes in Albuquerque, N.M., contributed to this report.
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