JetBlue said it would refund the cost of the ticket to all passengers diverted to Bradley Airport.
Passenger John Trombadore said that in his opinion, The airport officials were either incompetent or didn't care.
"Jet Blue has demonstrated a callousness towards its customers, towards the passengers on that plane, that I find hard to comprehend. They should have been preparing to allow the passengers off at 2.5 hours on the tarmac, they didn't do that," Trombadore said Monday on "Good Morning America". "Their apology really serves no purpose under these circumstances. This should have been a teachable moment and I'm not sure that the message was received."
Meanwhile, the weekend snowstorm that dumped as much as 2 feet of snow on New England stranded 48 passengers on an Amtrak train bound for Boston for 14 hours. Forty-eight people had to be taken to their destinations by bus after spending the night stuck on a train in central Massachusetts, according to The Associated Press.
The train from Chicago to Boston became stuck when it was blocked by a rockslide in Palmer, Mass., around 10 p.m. Saturday, according to Amtrak spokesman Vernae Graham.
Graham told the AP that passengers had electricity and heat the whole time and got free food and drinks. Michael Mahoney, one of the stranded passengers, told ABC News that the bus that finally brought them to the Boston area Sunday morning was still besieged by the effects of rough weather.
"It took us an hour just to get out of Palmer, there were so many trees down," Mahoney said.