Business Owners Fight Against Negative Comments Online

Small businesses are fighting back and slapping people with lawsuits for making negative comments online.
2:08 | 06/25/14

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Transcript for Business Owners Fight Against Negative Comments Online
Next here tonight, a consumer warning, millions of Americans post reviews on websites like yelp, Angie's list and trip advise or. But what happens when the business retaliates against you for a bad review? ABC's Rebecca Jarvis shows how to protect yourself. Reporter: Travis Hartinger remodeler did turning his kitchen from this, into this, and like so many of us do he posted his review online. I will never use them for the two bathrooms we're getting ready to redo. Reporter: That's when he was slipped with this legal letter, the contractor accusing him of making a false posting, pulling the plug on his ten-year warranty. Experts say it's a growing issue, retaliation after customers post critical comments on everything from handymen to don tests, even meals. These lawsuits are a form of bullying. They're a tactic to silence your critics and force them into submission to pull down their negative review. Reporter: But some small businesses say they rely on word of mouth and sometimes a negative comment is unfair and devastating. Consumer advocates say when posting reviews online, keep these guidelines online. Phrases like, I think, and in my experience. Get evidence. Any problems, snap a photo. And read the fine print before signing any contract, make sure there's no clause forbidding you from voicing your opinion. As for Travis -- we have some good news for you -- Okay. We spoke to your remodeler. They're now reinstating your ten-year warranty. That's awesome. Reporter: Tonight, at least one happier consumer the message tonight, speak up. If you're asked to sign a contract, read that fine print, make there's no Claus forbidding you from voicing your opinion. Diane? This is really great advice. Thank you, Rebecca Jarvis.

This transcript has been automatically generated and may not be 100% accurate.

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