Increased Complaints Against Debt Collectors

John Berman reports on illegal tactics being used by ruthless collectors.
1:48 | 11/20/11

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Transcript for Increased Complaints Against Debt Collectors
And we have reported here that fewer Americans are paying -- credit balances are coming down but even so the business of debt collection is booming. No one argues Americans have to pay -- what they borrow but tonight ABC's John Berman on the disturbing and illegal tactics being used by some of those collectors. Imagine the fear. Imagine the shame. -- in debt behind in payments in you get harassing horrifying. -- -- call from debt collectors. The government says complaints about debt collectors jumped by more than 35000. In the last three years. Alan Jones told ABC's Brian -- what it's like. If somebody you know talk about my kids. Other things that they wanted that there was gonna do to me like you know -- -- As a result of the financial situation the countries now in debt collection. Clearly is on the rise and use of deceptive and unfair practices also are on the rise to -- -- has filed three new suits against companies in the past eight weeks including citations about these calls -- threatened to kill of family dog. -- In seemed to taunted. -- sullen. Obvious that -- cities have passed where massive buried with silver gold -- -- -- Debt collectors are not allowed to use threats of violence used obscene language -- say you'll be arrested if you don't pay you won't. So what can you do about it -- harassing phone calls must be stopped if the consumer sends a letter to the debt collector you're still responsible for the debt but. Debt is bad enough as -- days with LE legal harassment. John Berman ABC news New York.

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