UPS Still Working to Deliver Christmas Gifts

Customers are still waiting for packages scheduled for Christmas delivery and wondering what happened.
3:00 | 12/27/13

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Transcript for UPS Still Working to Deliver Christmas Gifts
To the other consumer nightmare, calls this evening from authorities from u.P.S. To pay up for packages that did not arrive on christmas. Retailers make it up to shoppers. Here is alex perez. Reporter: Two days after christmas, u.P.S. Says they are still making those late deliveries. She never got the dolls she ordered to put under the tree for her 7-year-old sister. You expected guaranteed delivery before christmas. What did you get instead? A bunch of run around. Reporter: U.P.S. Coming under fire from connecticut senator, who is demanding the shipping giant refund all customers affected by the delays. I'm asking, in fact demanding that u.P.S. And fed ex both commit they will make full refunds by december 31, end of the year. Reporter: U.P.S. Said it would only reimburse customers and retailers who paid for guaranteed delivery by air. And we're learning more about what created the delivery debacle. U.P.S. Says the problem began when their fleet of planes was overwhelmed by last minute surge in guaranteed delivery orders. Even though the carrier added 23 planes to their fleet of 400, it just couldn't keep up. So consumers should check with their online retailers, many are offering anything from gift cards to complete refunds. And the good news here, david, u.P.S. Is adamant, they will be able to get those delayed packages delivered by tonight. David. Let's hope so. Alex, thank you.

This transcript has been automatically generated and may not be 100% accurate.

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