Transcript for Verizon Fee Change Sparks Customer Outrage
Score one for the American consumer reports night Verizon Wireless had planned to impose a new fee in the new year but their plans were met with an avalanche of outrage because of that. -- fee is history before could even start here's ABC's Linda Davis on that. How many angry customers does it take to get rid of a two dollar convenience fee answer 50000. How long does it take. Less than a day. Yesterday Verizon Wireless announced its customers would have to pay two dollars if they made a one time payment. Either on the phone or online lots of customers got men. 22 year old Molly catch -- got busy. And it's just like -- like he Baptist and it sent me over the edge again. In less than two hours she got more than 50000. Signatures on our online petition which read. Verizon thinks he can do anything to its customers and that were powerless to stop it. Spoiler alert we're not. -- just like it was another ridiculous -- Either right then. I thought it was insane that they were trying to charge people to pay their bills online. If Molly looks familiar it's because this isn't the first time she's gone up against a big company. She launched the petition against Bank of America earlier this year when they tried to introduce a five dollar monthly fee for using a debit card. Carrying the petitions into the bank herself. She won that fight and late today she chalked up another victory. Verizon Wireless announced at Verizon we take great care to listen to our customers and dropped the planned to.
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