Bank of America Customer Delivers 153,000 Signatures in Petition Over Fee
Molly Katchpole, the 22-year-old Bank of America customer who organized a grassroots campaign against the new $5 debit card fee, delivered more than 153,000 petitions to a bank branch in D.C. today. Katchpole closed her accounts, cut up her debit and credit card on the sidewalk, and left with $400 cash she says she intends to deposit in a credit union.
“Five dollars might not seem like a lot of money to the people who made the decision, but to thousands of people right now an extra $60 a year to a company they just bailed out with their tax money is not ok,” she said.
Bank of America President Brian Moynihan told ABC News on Wednesday that the fee “is meant to provide great service” and that customers with a balance greater than $5000 will be exempt. Katchpole called the explanation unacceptable: “The actual reasons don’t matter to a lot of Americans. What they’re seeing is a company that doesn’t pay any federal income tax asking for more money to go to a feature that people have been using for free.”
Asked by ABC News if she was able to meet the $5000 threshold to be exempt from the fee, she said, “Helll no. No, I’m not. Absolutely not. How many people are right now? And even if I was, I would probably move [my account] anyway. I’d probably leave the bank, and a lot of people are doing that.”
What was the bank’s response to her delivery? “They didn’t have much reaction to it,” she said after meeting with a banker for about 10 minutes. ”I asked if they could pass it off to their higher up and they said ok.”

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I read on the BOA homepage that they are giving $200 million to philanthropic causes. Why can’t they be philanthropic to their customers and not charge them $5.00 a month to use a debit card? (Hope i didn’t post this too fast)
Posted by: Moonhill | October 6, 2011, 4:54 pm 4:54 pm
Just go somewhere else, that’s all you have to do.
Posted by: 57vw | October 6, 2011, 5:02 pm 5:02 pm
no please come back with you sorry ass $400.00
Posted by: Willie Colon | October 6, 2011, 5:08 pm 5:08 pm
All customers of B of A should leave NOW and send them a message (just like Netflix). Why anyone would bank with them is beyond me!
Posted by: mysterysauce | October 6, 2011, 5:12 pm 5:12 pm
A bank which was bailed out with taxpayer money should show some appreciation to their customers as they are the taxpayers. Nothing like bending over to get scr*wed and then getting kicked in the shin. I too am moving over to a credit union. I’m tired of all these greedy idiots running our country, our banks, etc. and the taxpayer getting nothing in return.
Posted by: Iluvdausa | October 6, 2011, 5:15 pm 5:15 pm
BOFA is just like the rest of the crooks on Wall Street, that is why the market goes up and down by hundreds of points due to the huge amount of short selling by a bunch of greedy jerks and they bought off our entire government from the president on down. Holder is as useful as teats on a bull, he reminds me of inspector Clouseau helping the bankers load the cash. Why has no one gone to jail yet, robbo signing is out and out fraud.
Posted by: greg | October 6, 2011, 5:23 pm 5:23 pm
Moonhill, just to add, Philanthropic contribution is just another venue for TAX BREAK.
BOA, you will go downhill, just like the others.
Posted by: WR | October 6, 2011, 5:26 pm 5:26 pm
First, Ms. Katchpole’s actions give me faith that the current generation of 20+ year olds have some intelligence and backbone! Second, while key BofA executives would never think of cutting their salaries as a cost saving measure, they blithely plan to lay off 30,000 people with no thought as to how that will affect the US economy, let alone the individuals who will be out of a job. I heard a recent news story where a BofA executive stated ‘the bank deserves to make a profit!’ in response to the $5 monthly fee assessment. While sir or madam, you’ve made a profit based on the bail out funds you received from my tax dollars. I would rather the bank suffer a couple of years of operating loss and keep people employed until the economy turns around versus mass lay offs while company executives maintain the huge salaries and bonuses and make breakeven income, at best.
Posted by: RohnertPark1 | October 6, 2011, 5:40 pm 5:40 pm
“Moonhill, just to add, Philanthropic contribution is just another venue for TAX BREAK.” Right. They give $200M to save $50M in taxes. The deduction is taken off the INCOME, not the TAX. I could never understand charities trying to convince people to contribute because the contribution was tax deductible. If that’s the only reason someone would contribute no one ever would because people would always be out more money contributing than keeping the money and paying the tax.
Posted by: Publius | October 6, 2011, 5:44 pm 5:44 pm
Here in the UK, banks give money to their customer, Halifax reward current account gives you £5 per month. I feel sorry for you guys.
Posted by: Chris | October 6, 2011, 5:46 pm 5:46 pm
All of you who think Credit Unions won’t eventually charge a fee are blind. They will follow suit. Unfortunately, they have even smaller resources to deal with card fraud and protection. You all who say run are running to a fee regardless. Banks were getting interchange fees from merchants to provide you with your debit card. Its a service. If your card is stolen or fraudulently used, your covered. Could you say the same if someone stole your wallet with 100 cash? No. No with the Derbin amendment, the fee is unfortunately passed on to the consumer. Well…….the consumer is the one using the service. Does a business offer a service to take a loss? No. And credit unions don’t even pay taxes. Get educated before passing judgment. If you don’t want the service, dont use your debit card.
Posted by: Robn | October 6, 2011, 5:58 pm 5:58 pm
Katchpole closed her accounts, cut up her debit and credit card on the sidewalk
Was she ticketed for littering?
Posted by: KZPF1X | October 6, 2011, 6:10 pm 6:10 pm
I love bank of america’s convenience but this charge sucks.
Posted by: Lisa | October 6, 2011, 6:26 pm 6:26 pm
Is my Social Security check that they are after! I don’t have an income, but Social Security, due to disability. Most of my check goes into bills and I get no more than $75 dollars to buy food. On top of that, Social Security is NOT raising the checks since 2008. So, I guess that, after adding an extra $5 to BOA, then my monthly food allowance will be in the $70 or even $60 a month. Go figure!
Posted by: CAA1000 | October 6, 2011, 7:12 pm 7:12 pm
I wonder how much it cost her to print 150,000 signatures… probably more than a month’s fee for atm service
Posted by: Mike | October 6, 2011, 8:16 pm 8:16 pm
You realize this fee is the result of the moron Dick Durbin law forcing banks to pay swipe fees instead of the businesses using the cards? Do these idiots ever get “Unintended consequences”?
Posted by: dtf | October 7, 2011, 12:22 am 12:22 am
I think what she did was great. If enough customers follow suit, they will either get rid of the fee lose customers. How can anybody defend a bank willing to lay off 30,000 people and keep paying their “executives” outrageous salaries. As this young lady said, it was OUR TAX MONEY that bailed the banks out, where is the GRATITUDE, where is the THANK YOU. I will tell where it is, fees and high interest. Why don’t they pay federal taxes? What happen to a government for the people? It boggles the mind how average citizen could defend the corporate and banking industry, because from where I’m sitting they don’t care anything about you.
Posted by: Good for her | October 7, 2011, 7:49 am 7:49 am
I recently left Wells Fargo (WF) because of all the fees. And yes, I had much more than $400 in my account(s). I had both my personal and business accounts at WF and still saw fees increasing. I dropped WF and gave them what was deserved. BoA customers should do the same. Check out Ally Bank. Everything is online with Ally so there are no local branches, but who wants to stand in line at a branch bank. Not me, my time is more valuable. And I’m sure all the bank executives are paying the same fees that they impose on others…… Right…..
Posted by: FWG | October 7, 2011, 7:58 am 7:58 am
Petition with Signatures! Huh???? This is stupid as your not required to do Business with BofA. Change Banks and if 153K folks would do just that, then BofA might change there policy. This isn’t a Govt mandated program so quit wasting your silliy pettion drive….
Posted by: sybase46 | October 7, 2011, 8:06 am 8:06 am
Yep, and in there quest for Greed. Wells Fargo took TARP funds and went on a aquisition binge
Posted by: sybase46 | October 7, 2011, 8:07 am 8:07 am
Im glad she did what she did… I still cant believe BOA would do this to their customer where most folks nowadays are living paycheck to paycheck…I am super thankful I only deal with a credit union who thankfully at the beginning of each year gives money back to their customer thanks to their revenue. Dont switch to a bank switch to a credit union, where you get tried like valued customers.
Posted by: GLAD SHE DID IT | October 7, 2011, 8:52 am 8:52 am
I totally agree with robn. If you dont like the fee then dont use the service. You can still withdrawl money at the atms or do online payments using your account number instead of the card number. I personally am happy to pay the 5 dollars and i am living paycheck to paycheck like the majority of us because of the convienience and safety that it offers. Its an optional service if you feel they many things it has to offer isnt worth what most people spend on a latte or something that has far less benefits dont use it simple as that. The ones who are making out are merchants who just recieved these huge cutbacks in what they charge for these point of sale systems. Im curious as to why no one is addressing the real issue of who is really making the profit off this change. Im just hoping the merchants will do whats right and pass the savings on to us now.
Posted by: mandyp | October 7, 2011, 9:20 am 9:20 am
BofA pays ME to use their card. I have a rewards credit card which I use like cash or debit- I pay it off daily and don’t carry a balance. However, I think this debit card fee stinks and I will be pulling my money and moving to a Credit Union as well. Wonder how many depositors they will lose before they see this is not a good business decision.
Posted by: Bob | October 7, 2011, 9:37 am 9:37 am
At least Bank of America is being upfront about their fees. When was the last time you looked at your Cell Phone bill. What the heck is a surcharge and when did that start. I was not pre-warned about that 6 mths in advance.. I used to pay $3.00 for a gallon of milk, now I pay $4.59, why aren’t we petition about that and everything else that has gone up over the last year. Bank of America is a great company that employes a lot of people. We are crying over the economy being bad, yet we want to contribute to making it worse from slandering Bank of America because they are pre-warning their customer about an upcoming fee, are you kidding me. I choose to pay $4.59 for the milk that I want, and people can choose to use their debit card to make purchases or not. And people, Bank of America is NOT the only ones doing this.. Get the facts before you start harping on BofA….
Posted by: wow | October 7, 2011, 11:12 am 11:12 am
Another case of the robbing the poor to pay the rich.
Posted by: Arlene | October 7, 2011, 12:15 pm 12:15 pm
When you provide a service you will expect to be paid. Your $400 parked in a boa account is not making them enough interest to be able to give you a card that you could use any where in the world to purchase any thing you want (as long as you have the money). If you dont want the fees , keep the account and cancel the card or just dont use it except to get money out of ATM’s, which is still free. Who will pay their shareholders all the money they are not going to get because of the new law. Atleast with this fee they would still be able to get a portion of it.
Posted by: ram | October 7, 2011, 1:35 pm 1:35 pm
One group, the true pitchfork crowd, is the loudest but can be quickly dismissed.
That’s American Banker’s take on the issue.
Posted by: Dan | October 7, 2011, 2:43 pm 2:43 pm
It is amazing to me how ignorant the general public is about what is going on in the world. The fee for debit accounts is a direct result of the wonderful bill our democratic administartion signed with an Amendment from Dick Durbin. It cut the revenue collected on a debit transaction by 50%, making 100 million debit cards an unprofitable product for the banks. They went from offering a service for free to one that costs them money each time you swipe it. Of course they have to charge a fee for it now. it is either that or don’t offer the card or just go bankrupt. For some reason they decided to exempt small banks from this new rule. Or govt genius’s at their best Now eveyrone must pay for soemthing that used to be free. Wonderful…
Posted by: greg | October 7, 2011, 9:14 pm 9:14 pm
In have two bank cards with bank of America
I have opened up an account at BEC… A credit union.
If BOA does not drop this plan By my next paycheck… They will never see another one of my paychecks.
Posted by: Travis | October 7, 2011, 11:08 pm 11:08 pm
Consider this….unemployment posts twice a month. Sometimes the unemployed do not have $5 in their account. Quess what? Now BOA gets another $35 and since your next unemployment check does not post for two weeks …an additional $35 for nsf over 7 days. Now the fee has cost $75!
Posted by: Janet | October 8, 2011, 5:08 am 5:08 am
PEOPLE!! IT’S TIME TO DO A BANK RUN ON B OF A (BANK OF ARROGANGE & GREED!!!)
Posted by: cesar | October 8, 2011, 11:08 am 11:08 am
did anyone ever consider that the bank needs to cut costs, and is doing so by intentionally driving customers away to reduce the infrastructure that is needed ti support such a large customer base?
Posted by: Joe | October 9, 2011, 2:17 am 2:17 am
How do I sign this petition? Can we start a new petition in relation to their monthly fees on Prima accounts?
Posted by: Deanna | October 10, 2011, 10:28 pm 10:28 pm
You can bet these weasels will find another way to charge their customers for this or that. This American corporate structure is a sham. Ok, some corporations are doing very well. It all depends on their motivation…which boils down to how clean are their hearts in doing business with their customers and dealing with others in general.
Posted by: yod | November 2, 2011, 12:41 am 12:41 am
bank of america is screwing the very people who made they dont care how they treat there customers all they want to do is invent ways to legally steal your money i had 2 online charges one for 5.99 and one for 7.99 on the 21 of feburary and i deposited 280.00 on the morning of the 23 i guess there was not enough in there to cover them on the 21 now iam paying the charges of 5.99 and 7.99 and they are charging me 70.00 more to cover thi for 2 days how can we let them get away with legally robbing there customers i sumit that we all leave this bank that dont care and go to one that takes care of there customers
Posted by: jimmy coleman | February 23, 2012, 12:00 pm 12:00 pm