BofA Unveils Live Chat ATMs

By Abby Ellin

Apr 4, 2013 11:21am
gty bank of america mi 130404 wblog BofA Unveils Live Chat ATMs

Image credit: Victor J. Blue/Bloomberg via Getty Images

Boston residents will no longer have to wait in line to talk to a Bank of America teller.  Later this month, they’ll be able to do it from the convenience of an ATM, when BofA unrolls “Teller Assist,” which allows live, real-time video chats with a teller.

“We know that customers want to bank on their schedule – not ours – so we are constantly looking at how to deliver more convenient banking options to them,” Katy Knox, retail banking and distribution executive at BOFA said in a statement.

ATMs with Teller Assist will be installed in banking center, drive-up, and remote locations and teller-assisted transactions. Support will be in both English and Spanish, from 7 a.m. to 10 p.m. during the week, and 8 a.m. to 5 p.m. over the weekends.

Initially available in April at a Bank of America banking center in Boston, ATMs with Teller Assist will continue to roll out to banking centers in select U.S. markets throughout 2013.

The machines can cash checks for the exact amount, including receiving change.  They can receive cash withdrawals in a variety of denominations ($1, $5, $20 and $100).

Traditional banking tellers will still be available for customers who want to conduct their transactions in person.

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