Congress: Terrorists Could Spot Undercover Air Marshals
A draft investigative report by the House Judiciary Committee, obtained by ABC News, finds that terrorists could easily spot undercover federal air marshals because of airport boarding policies Homeland Security has "been oblivious to" or refused to change. "Any procedure that could potentially compromise the anonymity of a federal air marshal is a risk to national security," concludes the report to be made public next week. Current and former air marshals tell ABC News their own bosses are responsible for blowing their cover. "I would say that any well trained terrorist organization could identify every air marshal at ever airport in the country," former air marshal supervisor Don Strange told ABC News for a program to be broadcast tonight on 20/20. A three-month undercover investigation found five separate places at airports where air marshals are required to identify themselves in front of waiting passengers. The investigation also found air marshals are required to stay in the same hotels, which often advertise their presence. "Welcome Federal Air Marshals, Company of the Month" read the sign outside a Sheraton hotel in Florida. At a Holiday Inn, a list of the air marshals with their names and room numbers was kept in public view at the front desk. "Anybody who wants to do something bad to a plane and its passengers knows who they have to subdue first," Congressman Jim Sensenbrenner, the Chairman of the House Judiciary Committee, told ABC News. Sensenbrenner urged ABC News to broadcast its undercover footage of security gaps in order to change policies that compromise the air marshals. "This has got to stop," he said. The Federal Air Marshal Service declined to "be interviewed or participate in any way with ABC News." Click here to read the official statement issued by the Federal Air Marshal Service. Click here to see the FBI memo of an al Qaeda terrorist studying air marshal seating patterns. Click here to read the email from a Sheraton Hotel promoting the Federal Air Marshal Service as the company of the month.
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Don Strange used to be the Special Agent in Charge of the Atlanta Federal Air Marshal Service Field Office.
Don Strange was the talk of the FAM Service because we would always see Atlanta FAMs wearing casual clothes, meanwhile we in DC and many other offices were mandated to wear full matching dark suits with ties (hangman’s nooses).
We all had to get military haircuts and shave clean while Atlanta FAMs had regular haircuts and had facial hair.
Suddenly we all heard that he had been fired.
Dana Brown should be forced to retire AGAIN and Don Strange should be the new Director.
Posted by: former DC FAM | May 19, 2006, 11:28 am 11:28 am
What do you expect when lawyers and bureaucrats run an operation…a set of policies that makes them feel good… but are not practical. The Federal Air Marshalls are front line defense for us. How about listening to their ideas instead of the lawyers?? Let get real and change this ASAP!
Posted by: Tuck | May 19, 2006, 11:43 am 11:43 am
Well Gee Whiz, maybe our spineless, ineffective congress can get the Federal Air Marshall bureaucrats to answer their questions. Of course, nothing will be done until we suffer another terrorist attack. Our Homeland Security and Air Marshall office are pathetic.
Posted by: zimmer | May 19, 2006, 12:06 pm 12:06 pm
Why is this agency putting all their men in a few hotels? Shouldn’t they each be traveling under some ruse as businessmen and staying all over the place? I would feel safer when I travel for business if I knew some of the other guests were Air Marshals. Air Marshals are trained to kill suicidal terrorists with no back-up. I would love for there to be one around and see what happens to the next mugger going after lost travelers outside a hotel.
Who is this Don Strange guy? He sounds pretty sharp. I thought the story was all of the management was corrupt???
Posted by: Don | May 19, 2006, 12:11 pm 12:11 pm
I would just like to know that my husband doesn’t wear a sign on his forehead that says Federal Air Marshal. As a wife of someone in this business I can say that the idiots that run this department are nothing more than idiots. Anyone off the street could run the Federal Air Marshal Service better than these guys.
Posted by: air marshal wife | May 19, 2006, 12:19 pm 12:19 pm
As a former TSA supervisor this is not a new problem. This has been going on since day one. The upper management’s failure to listen to the best security people (the Air Marshalls)about how procedures should be conducted verus how they will be conducted. A perfect example is their dress code, they do not blend in with the public they stick out like a sore thumb. And as zimmer stated nothing will be done until there is another 9/11. Welcome to Washington policy.
Posted by: Dan | May 19, 2006, 12:21 pm 12:21 pm
“Here’s your Sign”….. Oh I’m sorry, looks like we already handed it to them.
Posted by: dreek | May 19, 2006, 12:23 pm 12:23 pm
I feel much safer when I fly knowing that there are these highly trained Federal Marshal’s are on domestic flights. However the supervisor’s of these Air Marshal’s should be terminated and they should provide active Air Marshal’s a chance to become supervisors. Who would know better how to run the agency than the one’s who actively fly everyday.
Posted by: Chris | May 19, 2006, 12:27 pm 12:27 pm
I want to see these idiot bureaucrats put in jail for endangering those guys. They sit there to protect us all. They need every tool to win, not every handicap these moronic managers can think up. Who came up with the bright idea to pay the bosses so damn much? I don’t make $200,000 in three years and I bust my behind every day.
Congress better do something before someone gets injured.
I have been able to pick out the marshals on many flights. I am just a saleman and I have no law enforcement experience. It should not be that easy. I see now it is not the Air Marshall’s fault, but the rules he has to abide by.
Posted by: Dean Zielinski | May 19, 2006, 12:33 pm 12:33 pm
Have any of the Air Marshal managers seen United 93? Do they even know why they are there? Maybe someone needs to let them talk to some of the flight 93 crew’s family members so they can get a reality check. Do your jobs right men.
Posted by: Brandon | May 19, 2006, 12:36 pm 12:36 pm
Why don’t they hire the ‘ghost shoppers’ security that roam thelocal WalMart? Cheap and they blend in. Hell, pay me to travel around this country, sit in seat 22F, and eat the peanuts, all while wearing a Hawiian shirt and socks-n-sandals and annoying all the passengers by discussing my gout, too loudly, to anyone within earshot.
Train me in all the arts of air defense and handling/firing a weapon in a crowded aircraft, etc., of course.
Isn’t blending into the surroundings a major key to “human intelligence”??
Posted by: DP | May 19, 2006, 12:52 pm 12:52 pm
Ridiculous. As a former police officer, I know that any moderately competent department could do better. Dress should be designed to vary appearance while providing cover for weapons. Random pattern hotels, travel separately, and no public ID checks. TSA screening points should include “Quality Control” observers charged only with detecting individuals watching screenings attempting to identify marshalls.
Posted by: Bill | May 19, 2006, 12:58 pm 12:58 pm
With this level of “insecurity”, maybe we’d be better off to hand out to all the passengers a handgun instead of peanuts. Then any terrorist would think twice about hijacking an airplane.
Posted by: Kenny Fields | May 19, 2006, 1:06 pm 1:06 pm
Air Marshals are NOT undercover agents. We have been told that repeatedly by management in our particular office. It has been explained to us that by operating in a “high-profile” rather than covert status it serves as a deterent to terrorists as well as a comfort for the traveling public. Existing policies clearly enforce this view. The initial ramp up of the air marshal program after the attacks of September 11th 2001 did focus on covert operations with the primary mission being to prevent commercial aircraft from being overtaken and used as weapons once again. After the agency was taken over by former Secret Service officers the primary mission was altered to produce political results rather than actually focusing on the prevention of hijackings. Current management continues to belittle the Air Marshals, betray the nation and focus on non-essential areas instead of aviation security. It is an incredible shame that many good people have been run away from an essential, but poorly run agency.
Posted by: HighPlanesDrifter | May 19, 2006, 1:16 pm 1:16 pm
If you only knew what it is really like there…
Posted by: No Way | May 19, 2006, 1:29 pm 1:29 pm
Good ol republicans, they like to boast what they can do, they like to look in-charge, they like to start progams to make people happy, only problem is that they don’t know how to run anything and they don’t fund it either. They just want your vote and then want you to go back to sleep.
Posted by: lookout | May 19, 2006, 1:43 pm 1:43 pm
It’s so true, in Philly, Pittsburgh, Newark, Boston, et al, the management is concerned with two things. How they look in the eyes of their supervisors, and two how much more money can they rip off from the taxpaying public.
They suspended a friend of mine for not having a sports coat. No verbal warning, no written reprimand,straight to a suspension, in clear violation of TSAs own policy of progressive discipline. Can you believe that??? Then the second time he was suspended, it was for not having it, but for carrying it instead of wearing it.
These double dipping, manhole guarding, non-investigating, cowards REFUSE to listen to the advice of persons with decades of experience. We are called peabrains and cowards for speaking up.
The day of reckoning has come.
Posted by: East Coast FAM | May 19, 2006, 2:10 pm 2:10 pm
My father would roll over in his grave, as a man who placed a high value on common sense. Why don’t they just have them sit in a designated seat, with a sign above that says, “Air Marshal.” In case of an attempted hijacking, the terrorists will simply take them out first. How ludicrous.
Posted by: Rhonda Stanton | May 19, 2006, 2:17 pm 2:17 pm
Its pretty sad to know that your spouse may not make it home one day because he/she was targeted by a terrorist. The “BIG BOSSES” do not know one thing abouth the Air Marshals jobs. All they do is sit around the office asks their guys for ideas to better the dept. they take the ideas up to the “BIGGIES” get credit for the ideas and put on the job the favorites in the office. Well the ones that are not lucky enough to be liked by the superiors (The retired secret service/ FBI’s making the big bucks)have to go out and be marked by the bad guys. Not only did they not get raises (only the chosen ones) but then they are’nt allowed to dress like the rest of the passengers. They should make these bosses go out on the field and see what it really means to work.
Posted by: Air Marshal's wife | May 19, 2006, 2:41 pm 2:41 pm
I remember when the program first started I was flying back from Washington DC to Minneapolis. We had Air Marshals on our plane. It was obvious. The ticket people kept asking the guy questions and you could see him getting madder and madder. Great undercover. He had to explain why he didn’t have a ticket and why he had to board ahead of time. And he had to do it in front of the entire group of board and curious passengers.
Posted by: Jeanne | May 19, 2006, 2:49 pm 2:49 pm
By the way, why is my phone and my internet the governments business when they don’t make the air safe? I am not a danger to my country but an unruly passenger or God forbid a terrorist is. I keep seeing instances of this hypocrisy. Homeland security building security is a joke too.
Posted by: Jeanne | May 19, 2006, 2:57 pm 2:57 pm
What insanity! No wonder we cannot protect this country or it’s citizens! I’d like to have a one on one with whomever is in charge of the Air Marshal program. Charles L. Bloss, Jr., Deputy Sheriff (Ret.)
Posted by: Charles L. Bloss, Jr. | May 19, 2006, 3:04 pm 3:04 pm
How very typical of everything this country does. Run by politicians whose main concerns are power and privilege. Nothing will be done until we have another terrorist attack, and then watch them all scurry like cockroaches to stand in the senate or the house pretending to be outraged at whoever is in charge, blaming him (usually Bush)for any acts of omission or commission. As a philosopher said, “Politicians are not born; they are excreted.”
Posted by: Dantes | May 19, 2006, 3:12 pm 3:12 pm
Could it be that the terrorists are really running the organization?
Posted by: Greg Shriver | May 19, 2006, 3:33 pm 3:33 pm
Its really sad that the US Government just to look good is allowing these poor men risk their lives by allowing them to be known to the rest of the world as “Air Marshals” how sick is that? These bosses that are retired secret service /FBI collecting their retirement and also being paid big bucks just to sit there and govern a office without knowing a thing about law enforcement.Let them go out on the field one day and lets see how they do. They havent even given these Air Marshals a pay raise in a long while yet they are telling them how to dress. They do not know a thing about the real world out there all they are doing is double dipping big time. And these poor supervisors as their puppets!! Shame on the US Government!!
Posted by: Tati | May 19, 2006, 3:42 pm 3:42 pm
Airline security in the US should stop political correctness and learn with and do just as the most successful country when it comes to preventing those types of attacks, namely Israel. Stop hypocrisy and incompetency and put the best practices in action. Period.
Posted by: Julius Lerm | May 19, 2006, 4:33 pm 4:33 pm
It all starts to make sense now – The “Air Marshall” in First Class – aisle seat is really just a decoy – The real “Air Marshall” is sitting in the rear biffy making sure “Non-smoking” regulations are enforced. If the “Decoy Marshall” gets bumped off before the “Real Marshall” can extricate himself from his “Undercover Position” the plane still has it’s security intact albeit with his “pants down”
Posted by: Wayne P. | May 19, 2006, 4:40 pm 4:40 pm
Please stop censoring my posts.
Yes, the general public can easily spot us a mile away. I’d like to give you a heads up of how to spot FAMS senior management. Look for the closest resemblance to the out of shape “DITECH.com” guy loser. You will see these squirrely,fuddy-duddy cowards who talk a bunch of junk (hide behind their positions) to the operators in the field who would love to get them in the mat room for a little sparring session, but their too busy wasting tax payers dollars organizing golf outings(kiss the bosses butt sessions) on government computers.
Posted by: Fam | May 19, 2006, 4:49 pm 4:49 pm
This is the “sound bite” administration. So long as the air marshalls “look” the part; so long as the backdrop matches the topic; so long as the shirt sleeves rolled up/down match the scenery; so long as the sound bite is repeated, and repeated and repeated, but never explained, nothing else matters. The polls now look like the electorate is expecting (gasp!) results. However, will the media now let the administration change the subject to immigration (to be subcontracted to a favorite company), rather than our safety?
Posted by: annie t | May 19, 2006, 5:00 pm 5:00 pm
What about the QUALITY OF LIFE? The LACK OF FAMILY TIME. We were recently told that we CANNOT use Leave under the FAMILY LEAVE ACT to care for our sick or injured children, if we are married. “OUR JOBS”, CONCERN NATIONAL SECURITY. Therefore our SPOUSES MUST TAKE CARE OF THEM.
What about being FORCED to work on our DAYS OFF, WITH NO PAY. We are already gone usually four days and nights of the week, away from our families due to the overnights.
What about the statisics FAMS Management is showing congress. That we only spend 4Hrs. in the air. And only work 8 Hrs. a day.
More like 7-8 Hrs. in the air, and 10-12 Hrs. scheduled work days.
Hotel lists grouping us all together. What other Federal Agency forces their employees to stay at MANDATED HOTELS?
We were threatened with termination, or criminal charges using the patriot act, if we went public or contacted our congressmen concerning anything negative about our agency.
Posted by: Anonymous, I Hope | May 19, 2006, 5:07 pm 5:07 pm
I don’t know if my prior post will go through, so here we go again.
I would like to add that we all know this already. What about things like being FORCED TO WORK ON YOUR DAY OFF, WITHOUT PAY.
What about being told we are not entitled to Leave, under the Family Medical Leave Act, if we are married. Because our jobs concern National Security, My wife has to always be the one to care for our children, because her job is not AS IMPORTANT.
I guess they figure it doesn’t matter since We never see our families anyway. Being scheduled 10-12 Hrs. a day, And gone four days out of the week away from home.
We were threatened with termination, or criminal charges against us using the patriot act if we spoke out or contacted a congressman about anything negative concerning the agency.
It should say A LOT when they are UNABLE TO HIRE FROM ANY OTHER Federal AGENCIES, Because they all know how BAD THINGS ARE HERE.
Instead they can only recruit new people with LITTLE to NO LAW ENFORCEMENT experience.
Why is no one asking these questions?
Posted by: Anonymous, I Hope | May 19, 2006, 5:30 pm 5:30 pm
i am a mom of a great man that is a marshall i am afraid every time my son goes out. you never know if there is a bad guy on the plain
these marshall work long hours and haveto drive so far to get to their flights.by the time they get off the plain and drive a n hour or so to get home the kis are asleep and the wif is to tired to talk. please try to fix these things shorter flights or take off closer to home . a conserned mom
Posted by: mom | May 19, 2006, 6:42 pm 6:42 pm
I just saw the report concerning air marshalls as targets and I couldn’t agree more that this is true. Well before I saw the report I have had questions about the policies and rules for air marshalls. I fly quite a bit and have noticed, more than once, air marshalls being led through areas as well as showing their badges. I could not believe this happened out in the open for everyone to see. I do remember thinking at that the passengers, as well as the air marshalls, could be in jeopardy because of this. It is the job of the agencies that oversee the marshalls to change their policies about these rules, as well as the dress code rule, which makes the air marshalls more obvious. It is also the job of the FAA help to ensure our safety as we fly. We should all know by now that we need to take our preparations for safety seriously, not just wait around for something else bad to happen and then wonder how can change the policies.
Posted by: Concerned Passenger | May 19, 2006, 6:54 pm 6:54 pm
It is shameful that former Secret Service and FBI management would so deliberately jeopardize the safety of American Citizens and National Security just to fill their own pockets with green. Nothing less than their immediate firing will serve as justice for their foul deeds. . I have had the pleasure to know several Federal Agents in my day (US Marshals, ATF Agents FBI Agents etc) and I’ve found no group of people who are more wary of the Federal Government than they. To a man, all I have met are strong gun right supporters and bear tremendous distrust of the Government and its power. Stories such as this illustrate why the American public is losing faith in their government. It is exactly these types of thugs that make Lawyers, The ACLU and Unions necessary evils.
If there is another September 11 style attack on aircraft, after we have spent so many billions of dollars, who is going to fly?
When the airlines go bankrupt, forget recession, we will be in a depression. Perhaps that is the Bush administrations answer toward Border Security and unchecked Immigration, create an economy of fat cats and poor that’s actually worse than Mexico.
Posted by: ordinaryUSCitizen | May 19, 2006, 7:05 pm 7:05 pm
As a frequent traveller, I’ve actually seen gate agents call the names of Air Marshalls to the counter so they could introduce one to the other. This ain’t Rocket Science, anyone who pays attention can pick-up on what is going on. Let’s face it, the entire program, including TSA, is a big joke with frequent fliers. The marjority of the TSA Agents can speak only a few words in English. Who do you think will allow the Terrorist past the first line of defence, TSA.
Posted by: Trudge | May 19, 2006, 7:14 pm 7:14 pm
Nothing has changed, I see. As one of the original FAM’s in 1970, when the perceived threat was hijacking to CUBA, we faced many of these same dilemmas. Our dress codes and haircuts weren’t as strictly specified, but we were very easily identified by the flying public. We were the first to board and always seated on the aisle against the bulkhead at the rear of a section. We were the first to charge to the lounge (remember when there was a cocktail lounge upstairs on a 747?), and hung out there all flight drinking tomato juice. We stayed in airline crew hotels and traveled to and from there on airline crew buses.
And we worked far more hours than back at our standard post of duty. I was ATF, on tdy to the US Marshal Service for FAM duty. During those days, we received premium pay for “irregular, unscheduled overtime.” However, the overtime hours required of us as FAM’s was ruled by a Federal court to be “scheduled” in a class action suit, resulting in back pay awards to participants in this action.
Posted by: Will | May 19, 2006, 7:25 pm 7:25 pm
I have been reading the comments and I cant agree with them more. My husband is one of the “unliked” marshal in the office, why? because he speaks his thoughts and concerns about the department. Something they are not allowed to do. Its pretty sad that these marshals are getting other jobs and getting 10 to 20 thousand dollars a year pay cut just to get out of this dept. Thats something that should be looked at. If someone out there is reading these comments PLEASE DO SOMETHING!! Make these Air Marshal’s that are out there risking their lives know they are worth somethimg. I, AMONGST MANY OTHER PEOPLE ARE PROUD OF ALL OF YOU!! THANKS FOR A JOB WELL DONE!!
Posted by: air marshal's wife | May 19, 2006, 7:41 pm 7:41 pm
As a soon to be “ex-FAM”, I just want to apologize to the American public for our country’s failure to learn from it’s mistakes. I have spent the last 4 plus years trying to change the mind set of the management in my office, but have received nothing but a headache and indigestion! I will be leaving in a few weeks and taking a $25,000 pay cut to do so.
I refused to allow this agency to force me into feeling “stuck” in my career path. I am a 15 year law enforcement professional. This was my first stint with the federal government and it will be my LAST! The US Government is supposedly this great “Super-Power”… boy is that scary! If we are, then I would like to see how screwed up Germany, France, Russia and China are!
Unfortunately, there is no one in the FAM Service management who is able to keep their ego in check. They refuse to look outside the box. They refuse to value the “Flying FAM’s” opinion regarding a job they do on a daily basis.
As per the FAM official statement, we are highly trained, highly dedicated and willing protector’s of our nations’ skies. However, we are like a boxer who has been sent into the ring to fight Mike Tyson with both our hands and our legs tied behind our backs. All the training and dedication in the world cannot help us do our jobs if we are working under these conditions.
God bless each and every FAM and their families. I hope the job changes for the better, before it is too late.
Posted by: Philly | May 19, 2006, 8:27 pm 8:27 pm
“I am not a danger to my country but an unruly passenger or God forbid a terrorist is.” LOL!
Posted by: db | May 19, 2006, 9:06 pm 9:06 pm
First of all, THANK YOU to all of the flying FAMs out there for a job well done under the worst of circumstances. Hopefully the attention that has and will be brought to these issues will help you all in the long run, but I’m afraid it’s still going to be a long road. Maybe they should just give you all uniforms and MP-5′s and have you sit in the jump seats at the front of the planes. How would the public feel about that one? If there’s someone out there that can help, PLEASE HELP US!
Posted by: Air Marshal's Wife | May 19, 2006, 9:06 pm 9:06 pm
The Air Marshal service has been mismanaged ever since the Retired Secret Service Agents began to build their Kingdom of Imcompetance. They took over all of the top management positions and proceeded to bring in all of their other retired buddies for other upper management positions which included SACs (Special agents in charge) who head each field office. In addition, they exercised a coup de’tat over TSA OIG which is responsible for investigating legitimate complaints against management. Most of these retired SS agents have known each other for decades. (Which we are frequently reminded, in other words they will not lodge serious investigations of any consequence against their old buddies)
The next thing they did was OVERCLASSIFY everything to threaten people from exposing their gross mismanagement. Consider that:
There is no functioning chain of command in the FAMS.
There is no functioning system to file a complaint.
They intentionally misinterpret, bend and outright break the law to retaliate against Flying Air Marshals who complain. (A “Flying Air Marshal” is someone who is out there protecting the public at great sacrifice to themselves and their families. Families of flying FAMS are treated as “collateral damage” by management.(If your wife is sick, a supervisor can take care of her, no need for the FAM to stay home) If your wife is having a baby, you don’t have to miss a flight to see the birth. If you call in sick, don’t worry a supervisor could come to your home for a “wellness check.” But don’t forget your DR’s note even if you rarely call in sick.
One office recently threatened to identify FAMS as AWOL if they did not provide Medical Certificates upon calling in sick. An obvious attempt to intimidate FAMS into flying sick. This policy came out the same week Department of Homeland Security claimed to have a plan for AVIAN FLU PANDEMIC.
If an AVIAN FlU PANDEMIC breaks out in the United States, FAM Management should be held criminally negligent.
Needless to say, the clause that permits these retired Secret Service agents to monopolize key positions in Gov’t should end immediately. Likewise, the so-called “emergency hiring” of these retirees should also end. Flying FAMS should take their place.
In short, In the name of National Security this Syndicate should be purged from the US government.
Posted by: retaliatee | May 19, 2006, 9:19 pm 9:19 pm
“Mom” makes a good point on here: these new FAMs are going to places like New York, where they can’t afford to live. So in addition to their scheduled 12 hour day, they have to drive an hour and a half to 2 hours each way, coming and going to work just so they can afford to live. The bosses will chew your ass and tell you that it hurts your family to live so far away- well shit, it would also hurt your family to live in a cardboard box (cause that’s all you’ll get within an hour of JFK or LGA on a rookie FAM’s pay). So they’re starting their day after a 2 hour drive, and then supposed to stay awake and alert as that pressurized plane takes off and everyone else around them snoozes. Meanwhile, they got 4 year FAMs making six figures, living it up in Charlotte and Atlanta with their mansions, Escalades, and sports cars. I realize that rank has its privileges, but this is pretty extreme.
Posted by: IfIGiveMyNameI'llGetFired | May 19, 2006, 9:20 pm 9:20 pm
I wholeheartedly agree with the above posts. As a spouse of a Flying FAM, I am well aware of the high level of daily frustration experienced because of the inabilities and arrogance of upper management which does not include many of the first line supervisors. I speak specifically to the east coast offices tho I believe it is not any different on the west coast or in our ‘heartland’. I see it on a daily basis in the phone calls and the emails which regularly exhibit a true lack of respect not just for the FAM but for any human being. The daily inflexibility allowed to these persons who are charged with protecting us so as to not endure yet another 9-11, are compounded by the selective enforcement of leave and liberty policies to include the FMLA. Let’s face it the world is changing and the refusal to be receptive to the abilities of the FAMS in the field is criminal in itself. Additionally, the upper management personnel who are primarily former Secret Service (but include DEA, Customs, etc)have no clue as to what it is like to ‘do the job’. They are of the feeling that since they are already Criminal Investigators, they therefore do not need to participate in the training or qualifications as do Flying FAMS. This just adds to their inability to effectively run this high level and necessary law enforcement agency. Let me qualify that – they do take part in routine weapons qualification, however, do not participate in tactical course (weapons or otherwise). What was advertised to prospective air marshals at the inception of the program is long gone – there is NO quality of life, there is no support or concern for family needs, and those FAMs who are courageous enough to speak out against these daily injustices are routinely singled out and chastised. Compare a person’s performance who is happy in his or her homelife,etc to one who is experiencing problems or issues and you will clearly see a line of distinction in their performance. The total lack of leadership in the upper management of this agency is detrimental not only to the officers but our nation as well. What ever happened to taking care of our own?
Posted by: Concerned Spouse | May 19, 2006, 9:26 pm 9:26 pm
Without giving out too much info, I am a female FAM. In the past week I flew 5 flights while wearing jeans and sitting in the middle of the plane. No one had an inkling as to who I was with the exception of the FFDO’s and other armed LEO’s flying. If the big wigs watching me (FAMs) in the airport couldn’t pick me out of the crowd then they can’t rat me out either, get it? Great jobs guys and gals!
Posted by: Female FAM | May 19, 2006, 10:37 pm 10:37 pm
As a soon to be leaving FAM I want to start off apologizing to the flying public. We FAMS would willingly give our lives to protect you and your loved ones, but fear that due to the lack of respect that our own management has for us and their inability to listen on proper security measures and agent/officer safety could put all of us in jeapordy, and for this apologize.
On another note, I find it interesting that if you asked any FAM at the airport and asked them, if they could afford to take a 10-15K paycut would they to go to another law enforcement agency. You would get an astounding “YES” and many have. I personally know of 5 individuals that have left in the last year taking 10-15K pay cuts, one who could afford it took A 30k paycut. What does this say of the agency? Know that the only reason more FAMS aren’t leaving the agency is that they haven’t found a job with comperable pay yet. Once they do they will be gone.
All I ask to all is, if you truly care for your safety, you have the power to bring change. Contact your members of congress, get their info and tell them you want change and truly feel safe.
Posted by: Soon to be former FAM | May 20, 2006, 12:05 am 12:05 am
I too am a former Federal Air Marshal and am one of the first to have been hired after the horror of 9/11. I am very proud of Spencer Pickard a fellow patriot and brother in arms. Everything he said is absolutely true. In reality this five minute segment only revealed the very tip of the iceberg.
I am very glad to have seen the response to this very dangerous issue by other Air Marshals, Airline Employees, and our general traveling public. Their comments and insights are also true.
I too felt forced to resign from the agency because I knew I could no longer protect the American public from harm, due to the incredibly negligent, counterproductive, dangerous, and illegal policies set by Tom Quinn, his predecessor and the entire upper management of the Federal Air Marshal Service.
I have spent a year of my life writing a book regarding all of these issues brought to light tonight and many more. It was the only way I felt I could protect the citizens of our country. My book is now being edited and will be released to the public soon. If you are interested in this issue and would like to know just how deep the rabbit hole really is, look for “Inside The Federal Air Marshal Service, The Public At Risk”.
I am not using this forum to promote my book I am just sharing further information. My book will sell because it contains the truth and it is something the American people need to know for their own sakes and the sakes of their loved ones.
Due to this agencies absolute refusal to properly do their jobs they are in fact putting your life, your family’s lives, and the lives of the Air Marshals in danger every day.
I have spoken to Tom Quinn on three occasions, brought these issues to his attention and was basically told to keep my mouth shut. My supervisors offered no help. There was no were else to turn except to the American public, as Spencer has done.
We need your help. Tom Quinn and his managers have lied to Congress, Senators, and any reporter who has questioned them. This failure goes all the way to the top of the Department of Homeland Security. As stated earlier, all of the upper managers are friends and former USSS supervisors. They have compiled failure after failure regarding the safety of the tax paying public who pays them so handsomely.
This is not a Republican or Democratic issue or political blame game. I do not think anyone outside the close knit group of former USSS buddies really knows the truth.
I hope you support Spencer Pickard for his valor and demand these managers’ jobs. They have failed you, me, and every Air Marshal who continues to do their best even though they have been critically crippled by the current polices.
Posted by: former Air Marshal | May 20, 2006, 4:04 am 4:04 am
The management of TSA should ENCOURAGE input from the airmarshals and reward perfomance improvements financially. This management technique is standard practice at the company, my brother works in. They even go so far as make the requirement of a certain number of ideas over the course of 2 years.
Posted by: cymbiola | May 20, 2006, 8:27 am 8:27 am
This is exacly what happens when you take the Old Guard Secret Service Post Standing Mentality and attempt to bridge over these outdated concepts to the Air Marshal Program. People like Tom Quinn are more concerned with image than substance and effectiveness the classic empty suit syndrome that has plagued other agencies. The worst part of all is not only when you check in at the gate you need to identify yourselves, many times prior to boarding the will call you by your name to pre-board. Great Operational Security No? The bottom line is that this program needs to be revamped and the Hairbags in DC need to stop double dipping and retire.
Posted by: Joey Streets | May 20, 2006, 8:39 am 8:39 am
For the historical record of this Blog:
While we are over here discussing gross mismanagement of a program that involves National Security, Congress is spending the day debating on whether to make English the official language of the USA.
Where are the priorities of this Congress?
Is this how Congress conducts oversight?
Let’s put all FAM upper management under oath in front of congress and have them address the issues that have been dicussed.
I am absolutely confident that many retired SS agents who mislead the FAM service will lie to Congress.
They beleive they are above the law, and thus far they have proven it!
Is this acceptable to Congress!
Posted by: anonimous | May 20, 2006, 10:42 am 10:42 am
This is standard operating hierachial BS procedure.
Policies are made by desk jockies & the guys on the front line are not listened to due to lower rank & the NIH (Not Invented Here) attitude.
Its typical. Next, they’ll probably weed-out & punish anyone who talks about the weaknesses.
Posted by: simon williams | May 20, 2006, 12:06 pm 12:06 pm
Many FAMS received the following post-dated e-mail yesterday,just before the 20/20 broadcast.
From: Assistant Director, Office of Mission Support
Sent: Tue 18-Apr-06 06:19
Subject: OMS 3700: Clarification of Section 18(a) (“Public Statement and Appearances”) and Section 19 (“Release of Sensitive or Classified Information”)
The purpose of this memo is to address the scope of the right of all FAMS employees to engage in protected public speech regarding FAMS and FAMS management. The applicable standards are provided in OMS Directive 3700, Employee Responsibilities and Conduct, dated July 26, 2005.
Nothing in OMS Directive 3700 is intended to limit the free public expression of an employee’s personal opinions or observations about matters of public concern relating to the FAMS.
( BUT you better NOT get Caught !)
Section 18(a) of OMS Directive 3700 does prohibit employees from undermining teamwork or public confidence in FAMS by criticizing or ridiculing other FAMS, TSA, or DHS employees …
Be Safe !
Posted by: flyonthewall | May 20, 2006, 1:30 pm 1:30 pm
Thank You! ThankYou! to Don Strange and the US Air MArshall who spoke up regarding the things that the Air Marshall’s are going through. It seems to me that we have a bunch of idiot’s running this department. I think that the people who make the orders and simple minded rules for the Air Marshall’s should spend a month doing what they do and putting themselves at risk, this way, their mothers can see how it feels to be worried sick everyday. I am the mother of an Air Marshall and I have know all of this for some time. Thank God it is out in the open!!!! Thank You ABC News!!!!!
Terry D.
Posted by: Terry D. | May 20, 2006, 1:49 pm 1:49 pm
(Office of Mission Support)
OMS Directive 3700.
Or as we call it in the FAM service “The GAG ORDER”
It is telling example of how upper management punishes FAMS for pointing out obvious security problems.
It claims that IT IS NOT INTENDED TO LIMIT FREE EXPRESSION and then procedes to use language such as:
“Section 18(a) of OMS Directive 3700 does prohibit employees from undermining teamwork or public confidence in FAMS by criticizing or ridiculing other FAMS, TSA, or DHS employees …”
This phrase was clearly inserted to intimidate FAMS from exposing the gross mismanagement within the FAMS.
The policy in and of itself is contradictary as anyone can see.
Like many have said before. What you have seen in this forum is just the tip of the iceberg.
Hopefully exposing these poorly written policies will give those on the outside a small peak how this corruption is being kept from the American public and help Congress understand why they have been Stonewalled by the upper management.
Posted by: anonymous | May 20, 2006, 3:09 pm 3:09 pm
What a hero the (soon to be unemployed)fam appearing on 20/20 is to the active fams! The active fams have needed a voice for a very, very long time, but, in fear of losing their jobs, they can’t speak out. FAM management which consists of retired secret service, double dippers (drawing retirement, AND a generous salary for doing their FAM “management”, (or mis-management) jobs should ALL be fired, and REPLACED with FAMs that KNOW what it is like to ACTUALLY perform the job. The job, being providing safety. Now that this young man has thrown his FAM career away – WON’T SOME OF YOU WASHINGTON POLITICIANS LISTEN???? Revamp the Air Marshal Service!!!! NOW!!!! PLEASE, let’s don’t just go through the motions to look like we’re secure, when we’re not – until we have another 9/11. Upper management KNOWS it could happen again anytime. They just want to draw their big retirement checks from secret service, AND their new BIG salaries from the air marshal service (the double-dippers)!!! Let’s get this thing under control. ASK THE ACTIVE, FLYING, FAMS how things could be run better. THEY are the ones that can tell you – not the idiots (yes – IDIOTS) that sit in the mangement chairs and play on their government computers while they collect their big checks. Let the REAL FAMS run the organization – and then the flying public will be safe. You’re my hero, Spencer Pickard! Let’s just hope that we can get more politicians like Jim “Sense”nbrenner to take a look at how incredibly awful the air marshal service is currently being run – and initiate some REAL change. Let’s get rid of all of the double dippers – we can save so much taxpayer money right off the bat. Next, we close some of the regional offices – these FAMS can fly out of ANY airport near their home. We actually cover so few flights anyway, and right now with the stupid rules of dress they have to follow – we know exactly who they are anyway. There are so many ways to run this agency BETTER. LET’S IMPLEMENT THE CHANGE!!!!
Posted by: fam mom | May 20, 2006, 3:54 pm 3:54 pm
Please don’t censure my email.
ABC news and Brian Ross are truly saviors for each and every active flying air marshal for selecting this story to investigate. I am asking that they take their investigation one step further, or Congress take it one step further and investigate the gross discriminatory hiring practices at the Federal Air Marshal Service.
How can a management staff in this day and age blatantly hire 5 out of 6 former Secret Service officers (who are all white) in one particular Field Office and 5 out of those 6 selected only have a high school diploma) while dozens (YES DOZENS) of minority candidates with Bachelors and Graduate Degrees and extensive work experience are not even considered for INTERVIEWS let alone promotion? I’m not concerned so much with the racial aspect of it, as compared to having everybody possess similar baseline credentials to make it past certain thresholds in government. If those 5 had all the checkmarks as all the other applicants who were discriminated against, we wouldn’t be having this discussion.—C’mon, these generally practiced rules have been in place in the government for a long time. Yes there are anomalies out there that have had people slip though the cracks from these common practices and norms of hiring, but they’re few and far between. How can you stand before your group of men and women and say the number one priority is “for you to go back to school and get your degree,” all the while you are standing there not having gone to school yourself and are talking to a majority group of people who already did get there degree.—it doesn’t make sense. Do as I say, not as I do. Leadership is set by example and if you want the rest of the people to go get a degree you don’t have, you need to sign yourself up first and maybe you’ll earn some respect.
ATTENTION: NAACP, GAO, EEOC, Law firms, non-profits or any concerned citizens. Please open an independent investigation into this. You will find the FAMS repeatedly and blatantly have conducted discriminatory hiring based on race/ethnicity (very few minorities), educational background (don’t hire people with college degrees to new management positions) and work origin (non-Secret Service need not apply).
Please ask for proof by asking about the specific educational background of recently hired managers, then ask where they were previously employed and you will see for yourself.
Posted by: fam | May 20, 2006, 4:59 pm 4:59 pm
And there’s more: Want to identify the Marshall’s on your next flight? Start taking pictures of everyone in the departure lounge (and of the departure gate. If there are Marshalls present, they will immediately step up and prevent you from continuing.
Posted by: J Tracy | May 20, 2006, 7:14 pm 7:14 pm
Has anyone read “Under and Alone” by William Queen. How do you think that heroic ATF agent would have done on his undercover operation if his management, had him wear a suit, have a military haircut, all the while trying to infilitrate an OMG. Would not work. And it does not work for the FAMS. I wanted to become one, maybe not now.
Posted by: Notgoingtpgive | May 21, 2006, 5:29 pm 5:29 pm
To ABC News: Thank you for showing this program on the FAM Service. I have been a Flying FAM for 4+ years now and everything you showed is absolutely true. Bravo to your camera team who showed not only how easy it is to spot and identify us, but also showed how often we have to identify ourselves in direct view of the public. We have been asking, begging and pleading for changes in our procedures, to no avail. I can’t wait for the Congressional Report to be released. The FAM management has refused to answer our (flying FAMs) questions and requests. I hope Congress can get some answers out of them. How about asking how the FAM Service has managed to lose between 1,000 to 2,000 Air Marshals in the last three years? And how the remaining Marshals are forced to fly more flights so that the numbers don’t dip (#’s of flights covered)?
Posted by: anonymous | May 21, 2006, 11:18 pm 11:18 pm
If Congress does not investigate and fire all of the ex-secret service managers – our system is broken. Many of these bureaucrats need to go to jail.
Posted by: Concerned Passenger | May 22, 2006, 12:01 pm 12:01 pm
Sorry everyone, but I am finally quitting. I loved the job and mission, but hate the Secret Service corruption. I need to be able to respect myself again.
Our office is so bad that guys have warned our own management about the chance for violence. Guys routinely wear their weapons around the office on training days to defend themselves/escape the building once someone finally snaps. The jokes about going postal are not just jokes to blow off tension. It is a dangerous place to work as people are far too stressed and angered by the malfeasance.
Management does not care. They just continue the abuses.
Posted by: Back to BP | May 22, 2006, 12:14 pm 12:14 pm
The fact that not one member of TSA Top Manglement came forward in this blog to defend the policies shows how stupid the manglers and their policies are. Thanks to all the FAMs who do a great job in the air despite all the stupidity.
Posted by: Bill | May 22, 2006, 1:33 pm 1:33 pm
I sincerely hope that heads will roll over this, but….I am not optimistic.
This sort of paraochial management, with de facto mafias guarding fiefdoms, exists elsewhere in the Federal government, as well.
If you purge the upper ranks of the FAMS, then where else might the axe fall?
We will see a circling of the wagons, perhaps a sacrificial firing of two or three guys, then the attention of Congress and the public will move on, as the event horizon of the news media churns.
Then, there will be subtle forms of payback instituted against those who dared to break ranks and speak out.
The horrible irony is, these narrowminded, overly-regimented buffoons who are running TSA and OTHER Federal agencies have no inkling that they exhibit what amounts to a form of corruption.
Or worse, they know it, and they do not care. They have gotten away with it for so many years and decades, and in fact, they grew up in institutional cultures that produced them. They will just wait it out.
You want to see more of the same arrogance and incompetence? Look at the FBI. They are a standing joke in law enforcement circles.
Seriously.
God Bless the whistleblowers.
May God Save the Republic.
Posted by: Estéban | May 22, 2006, 8:21 pm 8:21 pm
Esteban,
I have worked with the FBI countless times. Yes, they are arrogant at times and they lack some street smarts in favor of the book smarts. They are good people though. The majority of the FBI tries hard to do right by the American public. They may stick out their pinkie when sipping tea, but they are professionals and good people. (No offense intended.) The SS has not ever given me reason to respect them. Everyone I know sees them as the sick joke in law enforcement circles.
Please remember we have talented FAMs from the FBI. I have not met a talented FAM from the SS. Of course, I do not know of any former SS not immediately given a management position.
I am not former FBI, but just feel they should not get anything near the rap of the SS.
Posted by: BOS FAM | May 23, 2006, 10:44 am 10:44 am
After 20 years in the military, I went to work for the Bureau Of Prisons (BOP). A little while back I was talking with a former SS fellow who had nothing but contempt for the BOP. This is what I told him:
The BOP is the only sucessful agency outside the military in the government. Whenever there is an attempt on a “Principal” they are hit by at least one bullet. Good job when that grenade was found in the crowd last year. Secret Service, failed. Drugs are rampant everywhere in our country. Go 1-2 blocks away and get some crack cocaine. DEA, failed. Go a few blocks away and purchase some guns on the street. ATF, failed. Can’t find suspects unless someone rolls over on them and try to plea bargain. FBI and DOJ, failed. Oh yeah, I guess Border Patrol is doing a great job. Nope, 12 million illegals. Customs isn’t so great either. How do you think everything gets in the country? BOP is told to lock these folks up. The BOP says OK and it’s done. What some folks say is an escape is really a “walk away” from a little camp. Sometimes there is a failure, but very rarely. The FAM Service could make it the premier agency in government, but I don’t see any BOP folks at the top. Just a thought.
Posted by: Fedup | June 6, 2006, 1:14 pm 1:14 pm
BOP – successful?!?! As if prison escape rates is the only way to judge success. What about prison rape, murder, and countless other crimes going on in federal prisons. BOP has no control of its population. Any inmate knows that the inmates are the ones in charge and the guards are there to watch. Oh, and nice operation this morning shooting another LEO during an arrest of some corrupt BOP guards in a sex-for-contraband probe. BOP – Very Successful!
Posted by: BOPJoke | June 21, 2006, 2:33 pm 2:33 pm
Then why not have two marshalls. one posted as offical for all the public to see, and have yet another undercover marshall unbenounced. What’s so wrong W/ a lil’ back up, and don’t tell me we couldn’t afford it. I know I’m just a knownothing lower class civilian, but I’d a hoped we would be a little more further along in our national defence practices.
Posted by: JJEvansJr. | June 4, 2008, 7:24 pm 7:24 pm
At least they spelled marshal correctly. It burns me when people spell marshal with two l’s, or sheriff with 2 r’s and 1 f.
Posted by: Charles L Bloss Jr | January 18, 2010, 12:01 pm 12:01 pm