By Brian Ross And Rhonda Schwartz

May 19, 2006 7:02pm

Federal Air Marshal Speaks Out

For the first time, an active duty air marshal, Spencer Pickard, speaks publicly, saying his cover has already been blown by the policies of the Federal Air Marshal Service.

In an exclusive interview with ABC News’ Brian Ross, to be featured on ABC News’ 20/20 broadcast tonight, Pickard says he cannot perform his undercover mission to safeguard American aircraft from terrorist attack because of poor management policies.

"I’m here because the people need to know if the terrorists do their job right and prepare like they did before 9/11, they will figure out a way to win because we are not undercover," according to Pickard. 

Pickard tells Ross that air marshals can be easily identified during boarding procedures at airports and that his efforts to bring about change within the service have gone unheeded. 

And Pickard is not alone in saying that, as we found in a three-month 20/20 investigation going undercover and talking to dozens of current and former air marshals and high ranking officials, including the former head of the Atlanta office Don Strange.

"I would say that any well trained terrorist or organization could identify every air marshal at every airport," Strange told Ross.

From the requirement that all air marshals stay in the same hotels to the dress code that mandates dress shoes and bans jeans and sneakers to airport boarding procedures that force air marshals to identify themselves as passengers watch.

A Congressional investigation to be made public next week concludes the government is responsible for unacceptable policies that make it easy for terrorists to spot air marshals at airports, according to House Judiciary Committee Chairman Jim Sensenbrenner.

"They’re arrogant and the time has come to shape up," COngressman Jim Sensenbrenner says.

User Comments

It was a very good news segment. It does not make my job any safer but I am glad this FAM let it out. The way the agency is run is not only a danger to myself but also to the flying public. It happens to me almost everyday that a passenger sitting next to me will lean over and thank me for the job I am doing. It seems like everyone in the airport knows who I am.
I hate that I have to follow the rules that the management has written such as the so called dress policy. I was told that there was no dress policy but then I was told that I could not wear the following: (I will not say it here)
I would not be surprised if a “Bad guy” killed a team of FAMS and took over the plane due to the rules that us flying FAMS have to follow.
I wonder what will become of the FAM who was on the news. I hope they do not fire him but us current FAMS no that his days are probably numbered even though we are now permitted to talk to the press.

Posted by: CURRENT FAM | May 19, 2006, 7:46 pm 7:46 pm

Is there ANY federal agency working properly under the Bush regime? He is so busy patting himself on the back, saying “mission accomplished” and bragging about being the “war president” that he apparently has no time to do anything actually useful to make sure his appointees can do their jobs. Apparently none of them can. Let’s just get this all out on the table: Federal employees…all of you…..survey your work environment and speak up if there are dangers lurking in your agency due to inept leadership. Let’s just get it all out there and deal with it. There is one amazing story after another here lately so it is HIGHLY likely there are a lot of other problems. Let’s find out.

Posted by: Linda | May 19, 2006, 8:00 pm 8:00 pm

Amen! Our current politicians all come across as inept. They create more problems than they solve and look down on their constituents.

Posted by: Michael Elder | May 19, 2006, 8:24 pm 8:24 pm

I am glad to see that someone is still fighting this fight. I applaude you. Most of us FAMs, myself included, are running scared because we know how horrible life can be when your employer decides to go after you. Because you haven’t done anything wrong, they can find or invent things that are miniscule and vindictive. We ALL know that the policies that FAMS has instituted are purely political and have no positive effect on our ability to complete our mission successfully. Many were made for vanity and some from ignorance. I wake up every morning wanting to “do the right thing” and I report to work and sheepishly concede to my fear of unemployment, harrassment, and possible prosecution for petty violations of “dress code” or “procedure”. Instead of doing the right thing, I do what keeps me employed. I know that if something bad happens, I can blame policy … If I’m still alive.

Posted by: name withheld for fear of retaliation/security reasons | May 19, 2006, 8:50 pm 8:50 pm

I agree with how the FAM’s feel in this and any situations where non-disclosure and secrecy to their position has to be upheld at any cause, especially in our times. However, even though the top man, which in this case is President Bush, is where the finger may be pointed, he is not at fault. Just go back, look at how things operated when there was never an over analyzing of priorities. IF these men are active in the field, then by all means, make their improvements and requests one of the top items on the agenda. The lives we save may be our own.

Posted by: Carlos Hernandez | May 19, 2006, 8:55 pm 8:55 pm

Is there ANY federal agency working properly under ANY “regime”???

Posted by: J Q Public | May 19, 2006, 9:06 pm 9:06 pm

I have a question for you guys. (FAMs) Is there something that a civilian activist can do to support you and help you fix this? I totally get why you don’t want to list your names, but that is terrible. Of COURSE you want to hold onto your job! But I believe that any work environment in which employees cannot speak their minds, especially to improve effectiveness and safety, is doing it ALL wrong. Intimidating employees to accept any inept practice management cooks up is counterproductive. I, for one, am totally fearless and have some time on my hands at the moment. I spend most of my day on activities calling for change in a variety of areas of our government and would be more than happy to help with your cause if I can. Any ideas?

Posted by: Linda | May 19, 2006, 9:17 pm 9:17 pm

Congratutations to Spencer Picard for standing up and speaking the truth.
I too am an active flying FAM. I came to this agency post 9/11 with a sense of patriotism and desire to never allow somthing like this to ever happen again.
We were originally hired to be CounterTerrorist Agents, that’s why the FAM Service was only hiring SWAT, Military Special Forces and other specialy trained law enforcement personell. When we arrived at training we were told that this service was on the leading edge to fight terrorism and that our training would be high speed, low drag. This was to be the hallmark federal agency and be especially family friendly. All this was quickly watered down when the agency decided that it needed numbers more than talent. Please don’t misunderstand me, this agency has the most diversified talent base of any federal agency but none of the talent is being put to use and we are losing the best talent due to our current situation. We were promised a very appealing work week, transfers, 1811 (Criminal Investigator) status, international missions and so much training that you would puke. None of this has happened yet and according to Transportation Director Kip Hawley none of it will and that the FAMS will take a back seat to the TSA Screening Force.
There is no outside training unless one of the good old boy supervisors can get one of his buddies to conduct the training and it usually comes under the banner of USSS or FBI. We do not train or conduct any activities with local police or govt. law enforcement agencies. Any law enforcement skills that we had prior to coming to this agency have beeen lost or terribly deteriorated.
We can’t blame everything on the Secret Service goons since many supervisors are Ex-FBI, DEA and ATF. They all know that what they are doing in regard to our boarding, flight schedules, lack of overtime, time away from family, health issues, training and lack of a career path is wrong and in some instances illegal. The air carriers have to take some responsibility as well since they are the ones who refuse to board us outside of public view because of thier union problems and lack of manpower. I have as much trouble with the air carrier gate agents blowing my cover during boarding as I do with the inane FAMS Boarding Policy.
Then there’s the FBI who does not want to relenquish authority to the FAM Service in the airport environment. Who better to run criminal investigations and prosecution than the people who work there daily?
There is no communication between management and the employees. I find out more about what is going on within the agency and intelligence matters from reading USA Today. The ENTIRE management needs to be replaced and investigated. There need to be leaders put into place not simple managers and protectors of the good old boy network. There needs to be clear vision of our mission, training and career opportunities.
FAMS should be empowered to be able to do the job that they have been trained to do without interference from management, FBI or the private air carriers.

Posted by: Nobody | May 19, 2006, 10:06 pm 10:06 pm

The Federal Air Marshal Serivce is a sinking ship with no lifeboats. The only way to save it is to FIRE all the former Sercret Service “good ole boys” now while there is still a chance.

Posted by: HELP | May 19, 2006, 10:14 pm 10:14 pm

I thought the show was very informative, but I am very disappointed that 20/20 gave out so much information. You just gave the terrorists all the information they needed to identify the Air Marshalls. You might as well just hang a sign on them now, I am a an Air Marshall! Thanks 20/20 for making us more at risk!!!!

Posted by: Jill Sladino | May 19, 2006, 10:15 pm 10:15 pm

As a very frequent flyer, it is extremely easy to pick out a sky marshall. Two weeks ago, I was seated next to one. How did I know? He introduced himself to me!

Posted by: lori | May 19, 2006, 10:18 pm 10:18 pm

Whom ever fires FAM Spencer Pickard should be fired, too.
Is there anything that general puplic can do to help?

Posted by: Lai Khe | May 19, 2006, 10:18 pm 10:18 pm

Spencer Pickard is a hero to me. It took a lot of courage to do what he did. I applauded him!!! We need more Spencer Pickard to make this world we live in a safer place.

Posted by: Trish | May 19, 2006, 10:24 pm 10:24 pm

This topic is dead on. As a former flight attendant, you could put me in any airport in the country, and I could point out the air marshalls. If you are going to support this progam, please give your support to do it anonymously. This Air Marshall is absolutely correct. They have to show credentials to agents prior to boarding, allowed to board early–both of which blow their cover to anyone who is showing any interest. Shame on our government for supporting a program with a half-hearted effort. These individuals put their lives on the line and deserve full support from their superiors. The dress code, along with all of the other obvious abuses will only allow future attacks, and further loss of lives when this program feels it protects against the very same. Kudos to this gentleman for speaking out.

Posted by: former f/a | May 19, 2006, 10:25 pm 10:25 pm

It’s about time!!!!!! Regardless if you get fired or not, Spencer, you have more integrity and honor than ANY manager in this backwards agency. I applaud you.

Posted by: ATLGuy | May 19, 2006, 10:27 pm 10:27 pm

I agree with you lori!! Spencer Pickard should not be fired!!! If the US Marshall is smart then they will keep him instead. I hope that there is something the general public can do to help Mr. Pickard!

Posted by: Trish | May 19, 2006, 10:28 pm 10:28 pm

As a former flight attendant at the time of 9/11 and a resident of New York City, I applaud Spencer for his courage. Myself and many of my colleagues saw and continue to see the weaknesses in our airline security. Airlines, along with many large corporations that play a large part in our economy tend to be retroactive in their policies, demonstrated not only by the policies of the Federal Air Marshal program, but in the way the NTSB operates as well. We have learned this lesson before as we first encountered “guerilla” combat in our US military history. What we face now cannot be defeated by our slow-to-address bureaucratic formalities, but rather a creative, stealth approach that gives our dedicated, capable air marshals the opportunity to protect themselves as well as the rest of our travelling public. Cheers to Spencer for speaking out on something many of us have been thus far unable to change. Let us not fall prey to those who don’t follow any rules because of such rules we have created out of economic efficiency. It’s inexcusable.

Posted by: Stacey Combs | May 19, 2006, 10:31 pm 10:31 pm

Great report. I have to say I went thru the EXACT same thing in 2002. I was an Air Marshal and was forced to leave for voicing the same very points. Sad to say I was forced to leave a job that I loved just to see that things get corrected for our safety. I would like to speak to Mr. Pickard. NO he should not be fired or forced to leave as I was.

Posted by: Former FAM | May 19, 2006, 10:35 pm 10:35 pm

Thank you, Mr. Pickard for pointing out the flaws in the Air Marshall program.
I am a flight attendant for a major U.S. airline and encounter your colleagues on a weekly basis.
I tell them every time what a joke their “covert” operation is; all they do is shrug and agree. We all know that until there is another incident, nothing will be done to improve things.

Posted by: Cathryn Rider | May 19, 2006, 10:36 pm 10:36 pm

I have been flying almost every week since May 1998. I was on a flight on 911 and held at DEN for days.
I, as well as most honest citizens see this segment for what it is. A slap at President Bush and his administration as all the liberal press has been doing since President Bush was elected.
I worked for a major airline for 34 years and after retirement worked for a air line contractor. I am extremely familiar with air marshals and procedures as well as aircraft boarding procedures. While traveling by air I never noticed marshals and I never witnessed any other passengers identifying or even mentioning air marshals.
Air travelers want the security that the air marshal program brings but that was shot all to hell by your lousy report exposing details of that program.
I am incensed by your stupidity in trying to descredit the President and his administration.
I intend to never watch you stupid network again. You have jepordized the safety of air travel in the United States by your selfserving interests at getting back at the President.
Shame on you………….I hope NBC goes broke……..there are many viewers that do not appreciate you lack of interest in keeping air travel safe to further your petty attempt to “Get Bush”.

Posted by: James Blue | May 19, 2006, 10:36 pm 10:36 pm

20/20 put nothing out there that the public hasn’t already seen for themselves. Spencer merely had the fortitude to speak out in defense of all of us. If he gets fired, all of these managers had better get the axe as well. Can’t wait to see them squirm in the office.

Posted by: concerned Fed | May 19, 2006, 10:39 pm 10:39 pm

OH MY!HOW IS IT POSSIBLE TO PROTECT OUR COUNTRY FROM UNDERCOVER CELLS IF OUR UNDERCOVER POLICE ARE WEARING FLOURESCENT SIGNS? MAYBE THE FEDS SHOULD STOP THINKING ABOUT THE LOOK OR IMAGE, AND JUST DO THE BEST UNDERCOVER SECURITY POSSIBLE FOR A VERY VULNERABLE PUBLIC. SURELY OUR GOVT. IS AWARE THAT, JUST AS WE PROFILE OTHERS, THEY ARE ABLE TO PROFILE US. THE PRACTICE OF AIR MARSHALS ID’ING THEMSELVES TO TICKET AGENTS SEEMS PARTICULARLY DANGEROUS TO ME. I’M SURE THEY ARE ‘SCREENED’, BUT, LET’S FACE IT, OUR AIRLINES ARE NOT WELL-KNOWN FOR TREATING THEIR EMPLOYEES FAIRLY, WHICH CERTAINLY MAKES THEM MORE OPEN TO CORRUPTION. UNFORTUNATELY, I DON’T HAVE THE SOLUTION, BUT THANK YOU FOR MAKING IT SO OBVIOUS TO US THAT SOMETING MUST BE DONE.

Posted by: jonny | May 19, 2006, 10:44 pm 10:44 pm

I second the posting by “Nobody” I too was hired post 911, gave up a local law enforcement position in SRT, soon to be promoted to take this oooh sooo wonderful job as some high speed steely eyed killer with the govt. All the carrots dangled in front of me. Only to be pulled away by a bunch of old senior citizen retired Secret Service suits!!!!!
As far as your posting mr. OPSEC soldier, I hardly believe you are even in the military. I’ll leave it at that.

Posted by: Former FAM | May 19, 2006, 10:44 pm 10:44 pm

Without giving out too much info, I am a female FAM. In the past week I flew 5 flights while wearing jeans and sitting in the middle of the plane. No one had an inkling as to who I was with the exception of the FFDO’s and other armed LEO’s flying. If the big wigs watching me (FAMs) in the airport couldn’t pick me out of the crowd then they can’t rat me out either, get it? Great jobs guys and gals!

Posted by: Female FAM | May 19, 2006, 10:55 pm 10:55 pm

Well, Mr. Blue, you might want NBC to go broke for some other reason but this story, and this website are ABC news. Maybe you should threaten them instead of NBC. And what do you think is making all the air marshalls and flight attendants whose comments above describe their experiences with procedures as being unacceptable and dangerous are doing? Just making stuff up? They obviously feel endangered and it has nothing to do with their political beliefs. They are concerned with your safety as well as theirs.

Posted by: Linda | May 19, 2006, 11:00 pm 11:00 pm

Holy crap!!! I cant believe that ABC would even show this story. As a current flight attendant, I would like to personally thank 20/20 for giving everyone the opprotunity to see excatly what the FAMs do. What stupidity!!!! I know that it takes a whole lot of you know what to do what Spencer did. But does that mean everyone else has to suffer and look over their shoulder constanly. I can not wait to go to work this weekend.

Posted by: Citrus F/A | May 19, 2006, 11:01 pm 11:01 pm

Spencer, It was a pleasure working with you and I am glad to see the agency hasnt killed everyones integrity. The airing of this desperate problem is in no way a shot at Pres. Bush or his administration, it is merely a desperate attempt by concerned Patriots who want to do nothing more than serve their country and provide its citizens with the best possible protection they can provide. As a former FAM and Co-Worker of Spencers, I applaud him for having the guts to once and for all face down a very poorly ran “good ole boy” system. I elected to leave the program after two years because I was forced to identify myself on a flight and was subsequently placed on admin leave and recommended for termination for my actions. What a joke. Now lets take it another step…Why have over 40% of the FAMs hired resigned?? Surely the agency cant say they hired that many people who just couldnt handle the job. Mabye it was because its hard to work with your hands tied behind your back.
Great job Spencer and Good luck. A former LASFAM

Posted by: James S (proud former FAM) | May 19, 2006, 11:08 pm 11:08 pm

Great report !!! As a current and soon to be departing FAM I applaud your spot on reporting. Keep digging your just at the tip of the iceberg. God bless you and Spencer. The only difference between the FAMS and the Titanic was that they had a band.

Posted by: right on | May 19, 2006, 11:08 pm 11:08 pm

Looking forward in watching ABC’s Evening News with the rest of the story. The criminal conduct by management in Chicago will hopefully soon be exposed. It’s a matter of national security and the lives of the American public is at stake.

Posted by: Concerned American | May 19, 2006, 11:13 pm 11:13 pm

As a current and hopeful soon to be ex FAM I must applaud this FAM for speaking out and assure that behind the bosses backs is already a hero.
This agency almost seems to be established to fail from the beginning. During the hiring process, A-type personalities that were unconventional operators and well trained individuals were hired to be “covert operators.” These individuals and current FAMS had a pool of talent second to none (i.e. during a recent lunch with three other FAMS at the tale were 1 BA, 2 MS and 1 soon to be PhD and a combined pool of 10 fluent languages sat at the table.)
These individuals/we were promised to receive training second to none, including working with military teams such as SEALS and DELTA.
Then the management team was brought in. What was brought in was a group of RETIRED, Secret Service ex-managers. These managers came with a predetermined mindset of what they wanted the agency to be. We were to become “Quiet Professionals” wat this meant was shut up and do what we say.
With a group of individuals as the FAMS are and the mindset of management equals condisention from above and antagonism from below with no middle ground to be found.
FAMS repeatedly come up with excellent ideas to run the agency more efficiently and in a more proactive way that would increase FAM safety. The FAMS have been labled as disgruntled or unprofessional.
I could write for days on all the pent up emotions I have bottled in the last four and a half years, but let me leave you with this questions; As the premier “anti-terrorist” agency in the federal government isn’t it amazing they/we haven’t investigated a single thing?
As some have posted I also apologize to the flying public for our failing to your safety and plead to all that if you want this to change contact your members of congress. Only if you the publc put the pressure will a change occur.
Another leaving FAM.

Posted by: Soon to be former FAM | May 19, 2006, 11:16 pm 11:16 pm

It just figures that that the people that make the rules & policy in this nation have no idea what is goin on. They have their head in the sand as usual.They just live in a bubble.

Posted by: Don Walters | May 19, 2006, 11:20 pm 11:20 pm

To FAMs from a former F/A with a post above: Do we all agree standard LEO procedure isn’t appropriate? i want to hear it..

Posted by: Stacey Combs | May 19, 2006, 11:27 pm 11:27 pm

Good idea. If you want to email your members of congress, go to http://www.house.gov and http://www.senate.gov. It’s very easy to get your congressperson’s contact info and it takes just a few minutes to fire off an email to him/her. Let’s all of us here tonight take a few minutes to do that right now.

Posted by: Linda | May 19, 2006, 11:28 pm 11:28 pm

In ground boarding of our airplane is it even more obvious to all employees who a FAM is, plus they are walking in front of a huge window that over looks our entire operation with passengers watching. Since FAMs preboard our airplanes, I have grown to recognize a few of them as I have walked them out numerous times. I have seen the same FAMs flying us and one of them was even wearing the same clothes as the last time. What’s more obvious than a physically healthy person wearing business casual attire boarding a plane alone when they have no handicap need to. It is so obvious as to who they are. FAMs should be treated as just another passenger, from check in to landing. Also should be allowed to blend in as they see fit i.e.: jeans and a t-shirt if they want, whatever makes them look normal. I think it is better for the crew to not even know who they are as puts the crew in danger since they know a secret. If no one on the airplane knows, we are all better; it’s called the element of surprise.

Posted by: Airline Employee MKE | May 19, 2006, 11:31 pm 11:31 pm

As a frequent flier I have been able to spot an air marshall from aross the airport. I feel the whole program is a joke if annonimity is the the basis for success. Most of these guys stick out like a soar thumb, from going throught the exits to pre boarding.It is very obvious when you are the 2nd person on the plane and there are already two people seated. I agree the dress code can be a give away, it is one thing if you are taking the 7am shuttle to DC it is another if you are flying into Orlando. I find it is typical of our governments attitude of being totally oblivious of real world conditions.

Posted by: amy | May 19, 2006, 11:32 pm 11:32 pm

Please see Linda’s post and act on it. It’s a start. Thank you Linda

Posted by: Stacey Combs | May 19, 2006, 11:49 pm 11:49 pm

What the American public should be asking is why didn’t the Department of Homeland Security’s Office of Inspector General investigate and report this gross malfeasance. The answer is because they are all Ex-U.S. Secret Service Agents just like the Air Marshal management. The U.S. Secret Service is not a law enforcement agency, rather a criminal organization specializing in gross malfeasance, misfeasance, cover-ups, and organized criminal activity. They are the cancer in Federal law enforcement that has spread to several other agencies including the Federal Air Marshal Service and Inspectors General. I will be writing my Senators requesting a Special Counsel not affiliated with the U.S. Secret Service be appointed and call a Special Grand Jury to investigate the Federal Air Marshal management.

Posted by: X-AirMarshal | May 19, 2006, 11:51 pm 11:51 pm

The entire system is a joke. The airline staff will check your credentials and board you in plain sight of all the passengers. Southwest is the worst inadequate procedures.

Posted by: Current LEO | May 20, 2006, 12:07 am 12:07 am

Spencer while I understand your intentions I have to question your judgement. The media is not the place to be airing out our dirty laundry. You may have intended to draw attention to the ridiculous nonsense that we have to put up with every day, but what you have really done is erode the public confidence in our ability to protect them while flying to see their loved ones.
I also do not agree with policies such as the hotel and dress code. That is why I choose to ignore them. I have been flying since 1/02. I have worn jeans just about every one of those days, with a few exceptions. I use the hotel list as a list of hotels to avoid staying at because that is where the rest of us will be (along with Al Qaeda surveillance). My point is that we play by big boy rules. If you break them and get caught then you handle your business. You DON’T go on national television and air out every single complaint. Just reading the posts here tells me that you have done severe damage to our reputation and image to those who trust us to protect them.
Flying public: Please know that regardless of the stupid rules and regulations that we (are supposed to) follow, you are protected by some of the finest men and women that I have met in my 9 year career in law enforcement. 99% of us are more than willing to lay our lives on the line (and more than capable of killing the enemy should they choose our plane) so that we can look at your children and say to ourselves “its not going to happen on my flight”.
Sincerely,
John
Federal Air Marshal
WFO

Posted by: John | May 20, 2006, 12:08 am 12:08 am

Nothing on the current Secret Service, but I heard another FAM describe the current management. Their abilities should have been limited to jumping in front of bullets, not manageing a law enforcement agency an area which is obviously foreign to them.
The Secret Service is a security force who’s investigative abilities are limited and when it comes to general law enforcement skills is zero.
None of the Secret Service managers ever passed the full rigours of FAM camp (academy), they went through “gentlemens course” and most when at the range only hurt their teams average shooting scores. As far as training in the simulator or fighting in the mat room, never. Yet these individuals who can’t do the job don’t train on the skills feel they know more about doing the job. How diluted and far removed from reality can you be?
Please don contact your congressmen. Let them know that you want a change!

Posted by: FAM | May 20, 2006, 12:20 am 12:20 am

Ok, y’all. I emailed both of my senators and my rep in the House. It took about 10 minutes. I was going to also email the relevant senate committee but neither Homeland Security nor Transportation are in charge of the FAM service. I can find no other committee appropriate to write to, either. If anyone knows what (if any) committee we should contact, please let us know.

Posted by: Linda | May 20, 2006, 12:38 am 12:38 am

In response to John fronm WFO,
you stated:
“Spencer while I understand your intentions I have to question your judgement. The media is not the place to be airing out our dirty laundry. You may have intended to draw attention to the ridiculous nonsense that we have to put up with every day, but what you have really done is erode the public confidence in our ability to protect them while flying to see their loved ones.”
John you coudn’t be more wrong. I would like to ask you who else there is to go to. Many of us have contacted congressmen in the past and expressed our concerns. Nothing was done to remedy the problems. The only way to change the policies is to expose them to the American Public and hope that it generates enough outrage to influence Congress to act..
If you are truly a FAM which I tend to doubt from certain things that you stated, you would know that there is absoutely no functioning system to air a complaint within the agency without risk of retaliation. You stated that exposing our policies to the public is dangerous, thats true but the policies allready expose themselves. The public should not be our concern. THE TERRORISTS HAVE KNOWN OUR PROCEDURES FOR MONTHS JOHN!!!!.Any terrorist team who conducted even haphazzard surveillance would pick us out. Remember, managements philosophy was to “deter” the terrorists on the one hand by exposing our tactics in a dog and pony show and then told flying FAMS to maintain our cover or face disciplinary action.
John you are living in a dream world if you think that you can stop a group of highly trained terrorists who have targeted you upon boarding. I don’t doubt that you will do your best to protect the plane. However, you are living with a false sense of security. Your weapon would be used to complete the hijacking.
Would the passengers of Flight 93 been able to subdue the terrorists if the terrorists had guns?
The entire public has a false sense of security.
To the public I vow to do my best to protect the plane (After all, I am on it) But we are working from a position of weakness due to a complete collapse of leadership.
Expunging the Secret Service Retirees is the only way to make this Agency function.

Posted by: anonymous | May 20, 2006, 12:41 am 12:41 am

I’m embarrassed to have worked with these SS bozos!
NOW, what about the criminal aspect of what these SS managers have been doing? The fraud, waste and abuse, the LEAP abuses, the discrimination, the retaliation, etc., was 20/20 or world news tonight interested in any of that? I could go on and on but the media covered only how these SS managers have been placing the American public in jeopardy. What of the millions in tax dollars that have been fraudulently wasted; the millions that go to pay for these SS managers salaries? This organization is completely broken, from the field offices all they way up to Washington and it’s ridden with corruption.
These crooks will promise to fix the problems; they’ll throw us and congress a bone or two and then they’ll walk off Scott free. No criminal charges will ever come from any of this because these stories were never pursued correctly!
Congrats to Pickard!

Posted by: Leaving Soon! | May 20, 2006, 12:57 am 12:57 am

I hope this is reformed. I fly for business, and I can honestly say that I have sat next to at least two air marshalls on various flights. You see what they have to go through if you pay attention to all passengers that get on planes.
Did our Gov’t forget about 9/11? Was that a staged event when they all Rep/Dem sang God Bless America after the tragedy? Personally, that was disgraceful, and staged!
Note to the Gov’t, please protect the American public and let the Air Marshall’s do their job…un-noticed!

Posted by: Chris | May 20, 2006, 12:58 am 12:58 am

Anonymous: They know our procedure because you allow them to know (and FOX NEWS/CNN/MSNBC (the media) tell them. You walk with your partner through the airport. You follow the cookie cutter image that TQ created (and yes, I am a FAM). You stay at the hotels that they pick for you. I DON’T! I wear clothes that blend and I ignore the things that place my safety at risk. I have flight attendants that tell me all of the time that they never would have known if I had not discreetly told them when I went to use the bathroom before take off. I don’t check in at the ticket counter, I use the machine (except for Alaska which for whatever reason won’t work). I don’t even bother talking with the gate agent. In my opinion they have no need to know who I am. They are not going to be on the flight, why should they know who I am?
Like I said, I more than understand the frustration. I have had it out with everyone you could possibly think of: ticket agents, gate agents, flight attendants, pilots, even the several freakin airport police officers around the country. Nobody is more fed up and frustrated with this agency than I am. If you knew who I was you would not question that. That being said, I still think that we are better off handling the situation internally. The main obstacle left in Feb. Now, this guy seems at least open to listening, which is light years ahead of where we were before with the guy who was famous for stating ” when I get an email from those FLEO guys I just hit the delete key”. Things won’t change overnight, but they will get better eventually. God knows they could not get much worse!
Eroding the public confidence in us does not serve anyone. You have to admit that we have some of the most talented people in law enforcement working for this agency. I see it in training and in the field. Airing out the dirty laudry via the media is only going to make them lose confidence in us, not bring about change. Communication within the agency is what will bring about change and I think this guy is open to that.

Posted by: John | May 20, 2006, 1:04 am 1:04 am

Interesting. This is only the tip of the iceburg. There is too much to say for this space. I can tell you if this FAM was from the New York Field Office the interview would have taken more than one show. Nobody’s comments were solid, however, being identified by terrorists because of dress code and boarding procedures is by far not the only problem of the FAM service. Again there is not enough space and time in this format to go through it all. I must point out for information purposes that there is only one L in Marshal and that there is no such thing as a U.S. Air Marshal. The correct title is Federal Air Marshal so that there is no confusion between them and U.S. Marshals, a very different job.
Let’s see if anything actually results from this report. Congress loves to talk but will there motives be to really improve the situation or just use it as ammunition against the Bush Administration. It’s time to converse with actual “flying”
FAMs if serious work is going to be done to make the agency better. The FAMs leaving are the ones wanted by other employers for their various and diverse skills. The ones left, well, common sense the talent pool will be less talented.
God help us all.

Posted by: we'll see | May 20, 2006, 1:07 am 1:07 am

One more quick thing anonymous: Winning is a mindset. I don’t care if you load the entire plane with terrorists, I will win. You will never convince me otherwise. To go into battle with the mindset that you can’t win means you have already lost… Be safe out there and (try to) keep your head up!

Posted by: John | May 20, 2006, 1:13 am 1:13 am

I would really like to thank ABC. I guess you did not think that not only do Air Marshalls fly armed, so do all other federal agents. By showing people what to look for and by broadcasting this man’s story, you have not put the Air Marshall program at risk. No, you have put all federal agents at risk. I guess you did not think of the rest of us.
I would like to know how we are supposed to fix this issue. The Air Marshalls all fly first class and are well treated. The rest of us agents who fly coach take as much risk. I am just glad to know that people will now know when I get on a plane.
Once again, ABC has taught people how to defeat those protecting them. THANKS FOR NOTHING.

Posted by: Ben | May 20, 2006, 1:16 am 1:16 am

I was glad to see your section on Air Marshalls. My husband is an Air Marshall, and a Marine, he is currently in Iraq, however, when he is home working his civilian job as a Marshall, I worry non-stop about the fact that he is so recognizable in his job. He has even had people sit beside him on the plane and ask him how he likes his job. He could very easily be attacked from behind and would have little or no way to protect himself or the people on the flight. Please don’t let this one go. I can’t wait till his next phone call to tell him that someone finally had enough guts to stand up and speak up and bring this situation into the public eye. God Bless you Mr. Pickard, hopefully someone will listen.

Posted by: Beth; Air Marshall Wife | May 20, 2006, 1:24 am 1:24 am

I would like to say quite crying to all the FAMs. I realize you have a job but that does not mean you have to blame the Secret Service for your poor choice of careers.
As a Secret Service agent, I would also like to the FAM who wrote that we are only good at taking bullets and can’t run investigations. Remember, SIR, you simply fly on airplanes all day. I am sure there are lots of investigations into who got too many bags of peanuts and if the Coke is Diet or not.
I am sure there may be problems with your administration. The current agents are not those people. Calling us goons and criminals does not help your cause. On an average day, there are almost as many SS agents in the air as FAMs. During political season, there are more. Many times I have served as the FAM on a flight due to FAMs not being on the flight.
Before you start throwing shots at USSS, take a look at yourself. Every agency is going thru the same thing. I am just glad you were the ones to tell everyone how we get thru airports.
Thanks again.

Posted by: Hold The Phone | May 20, 2006, 1:31 am 1:31 am

That our cover is blown is the least of the problem, we all know the abuse that has gone on in our field offices for far too long. The answer is that the conracts of these incompetant supervisors need to end. We need to take the cash cow from these opportunist know! They have never cared about Homeland Security, they saw a cronie train ride in filled with green backs and hoped on . The agents that signed on and left families behind in other state are being run over by that train. I remember signing on leaving my family behind, sleeping in my car because I could not afford housing in the state the FAM Service placed me in. We payed for Hotels on our personal credit cards and are repaid by our thuggish SAC trying to squeeze us out.How about the way they use Operations to travel at their leasure and foot the tax payer for their trips, we need oversight!We need to all expose them know!!!!!!!!!

Posted by: Current Fam | May 20, 2006, 1:44 am 1:44 am

If people can detect who are the marshalls then the terrorist just has to subdue him and take his weapon which is alot scarier than those box cutters. Are we at more risk now?

Posted by: Billy | May 20, 2006, 1:50 am 1:50 am

Frankly I think it was a great action for Dems/Rep to stand together and sing God Bless America after 9/11. Far better than the polorization that has occurred since then.
Government bureaucracies don’t work well regardless of party. But there is no choice than to keep trying. The alternative is futility.
The guy who spoke out on this would not even try if there were not the possibility of reform.

Posted by: Larry | May 20, 2006, 2:29 am 2:29 am

Thanks to ABC and A BIG HIGH FIVE TO YOU SPENCER!!! We all have your back Bro and you know who you can trust. Congress and the American public…Do not let these SS Snakes railroad Mr. Pickard……ABC please continue to investigate this agency and help us rid ourselves of this infestation of imoral, inept and non qualified SS glory boys. If America new the truth about these people and what they have taken from the tax payers, heads would role.
The fight has just begun. I’m quite sure as I write this post the SS Spin machine is in overtime ready to roll out the Spin and use every political connection they have to make this go away. My fellow FAMS and I will be on constant guard as I’m sure they will try and hunt down all of us who post here on this site. Nothing is out of bounds for these people and they will stop at nothing to survive. Congress and the Senate will be lied to..Fake smiles will be put on and if ABC and Americans fail to pursue the truth…we will be beat down and silenced…….Welcome to the world of a working FAM.
Spencer you are a true hero, and your integrity speaks for itself. America I am sorry that your Govt. has failed you, but despite what we have been dealing with be sure of one thing….WE WILL FIGHT WITH OUR LAST BREATH TO PROTECT THIS COUNTRY AND YOU THE AMERICAN PEOPLE REGARDLESS OF THE LACK OF SUPPORT FROM OUR LEADERS!!!
Swift, Silent, Violence of Action.
A tired yet still true to the cause FAM

Posted by: Still Working | May 20, 2006, 3:09 am 3:09 am

Just watched 20/20, thanks Spencer for standing up for all of us. I hope and pray good things for you and your family. Maybe congress and the rest of the nation will see that we are not just a small group of disgruntled few. The issues covered by ABCs 20/20 are but just the tip of the ice burg. But operationally they are the most important issues. From day one I have felt that the management of the FAMS did not truly care about the mandated mission of this agency. As I watched supervisors by new homes and expensive cars on their double dipping salaries I quickly realized that they had no long term vested interest in the success of this agency and its personnel, rather a short term interest in how much money they could milk from the government. Thanks again Spencer!!!!

Posted by: FEDUP | May 20, 2006, 3:33 am 3:33 am

I work for a “legacy” airline and I have to agree with John that the media is not the place to air this discontent with your department.
If you truly think that the way you dress makes you stick out like a green thumb then you are sorely wrong. I am a cust.svc.agent and I incounter 100′s of passengers a day that are dressed anyware from designer business suits to PJ’s, and I guarantee you that not everyone in a suit,dress slacks, or dress shoes is a FAM. In my opinion, there are several reason some of you stick out. It is your demeanor, you have this proud attitued that surrounds you, and when you stand around TOGETHER this attitued is magnified. You are like Peacocks with your feathers fanned saying “LOOK AT ME I AM A FAM”, also you CHOOSE,if not DEMAND, to board early. This is not required of you. This may be asked of you by the Capt. when there are other passengers travling with firearms and the Capt. wants all to you to meet,for obvious reason, and then it is not only the FAMs but the other psgrs with firearms and are asked to board early. On most flights I find that it is the FAMs that want to board early, but this is the FAMs choice
As far as you haveing to show your IDs, passengers come up to me all the time with their IDs in hand wanting to check-in and show their ID again to make sure that they are all checked-in and all is ok. Unless you are waving you ID in the air I dont see this as a problem. The most noticable thing that passengers have actually come up to me and asked me about is when FAMs CHOOSE to board early.
I think what you do is extraordinary, and I am very greatfull for all of you putting your lives on the line for the travling public. I am not sure if this segment in 20/20 is going to help,however, I do know that for the travling public that did not notice FAMs in the past, if the watched this show they will now.

Posted by: red | May 20, 2006, 3:46 am 3:46 am

I am so proud of you for standing up for what you believe in and wanting to REALLY make a difference.

Posted by: Spencer's Wife | May 20, 2006, 4:13 am 4:13 am

Red,
Your last statement ” I am not sure if this segment in 20/20 is going to help,however, I do know that for the travling public that did not notice FAMs in the past, if the watched this show they will now”
What everyone seems to be missing is that we are not trying to hide from the general public. We are trying to hide from the TERORISTS. THE TERRORISTS DO KNOW OUR PROCEDURES as you will all find out in a report that will be coming out soon.
They received most if it from a dog and pony show that top management organized some time ago!
The problem is that management who don’t fly are not changing procedures THAT THE TERRORISTS KNOW ABOUT.
What part of this equation do you not understand?

Posted by: anonymous | May 20, 2006, 4:23 am 4:23 am

How many terrorist have have boarded and caused problems on El
AL Israli Airlines in the last 20 plus years? None! The terrorists know better. The Israli air marshalls are extremely well trained, highly secretive, and very effective. 1.You can’t identify the Israli air marshalls who are on the plane, but they can sure detect a potential terrorist. 2. They pass security without having to raise a red flag. 3. They are dead eye shots, and could take out a terrorist before he could blink. And don’t think for a second that the bad guys don’t know that…

Posted by: Galen B. | May 20, 2006, 4:32 am 4:32 am

ANONYMOUS,
I beg to differ, you are hiding from the general public, because it is within the general public that the TERRORIST are hiding.
RED

Posted by: RED | May 20, 2006, 4:41 am 4:41 am

I believe JOHN is FAM Management trying to do some damage control.
He lacks information every Air Marshal knows, and has no concept of the most basic fact of all.
At 30,000 feet, no one is leaving the room when things get hot and heavy.
The only thing between the Flying Public’s certain death by Terrorists aboard their flight is the Federal Air Marshal.
This Agency asks your only protection (the FAMS) to stand out like BOZO the Clown at a Wake so the terrorists can target them first…then sit down and face away from an enemy whose only mission is to cause as much indiscrimate collateral damage (death)as possible.
No Law Enforcement SOP ever asks their Law Enforcement personnel to face away from a dangerous criminal, and it doesn’t get more dangerous than terrorists looking for the biggest ‘bang for the buck’ at 30,000 ft., does it?
The only way an Air Marshal can be expected to protect the flying public is by being “COVERT’ (ie. undercover) and this Agency has removed that basic tactical advantage because they want the Air Marshals to have a ‘professional public image’…for the sake of their own egos and self aggrandizement.
At 30,000 feet, the Public is at grave Risk. Not only does this Agency lie, cheat and steal from their Federal Air Marshals…they fail to inform the Flying Public that WHEN (not IF) A FAM fails to take control of a Terrorist event, an armed Military Jet will be ordered to blow the plane and everyone on it to smitherines before it ever has a chance to hit another building on American soil.
FAMS are well aware of this protocol, so is our Military, and so are many of our Congressional Leaders.
In fact, it is only the Flying Public that is being kept in the dark about the real ‘risk’ the FAMS exposure presents to them.
“Blowing their cover” by Airport Ticket Counter, TSA, Check in, Flight Crew and Ground Crew personnel, and especially their own Agency should be a criminal offense.
ABC showed nothing that hasn’t been shown on television before.
Only the last time, it had the full blessing of Tom Quinn and was vetted at the highest levels of Homeland Security.
The video aired to the Public included FAM training sequences, seating arrangements, numbers of Air Marshals aboard flights, descriptions of their weapons, dress and boarding procedures.
It aired on MSNBC more than a year ago (is probably still in their archives) and FAMS all over the country filed concerns at that time. “Concerns” that have been ignored with the same flippant arrogance described in this piece.
If Quinn’s homeboy Adams says nothing important was revealed in that Agency sponsored “How to Indentify an Air Marshal” segment, surely this ten minute warning to the PUBLIC merits some positive consideration, doesn’t it?
The biggest SECRETS the Air Marshals are asked to KEEP are related to the INCOMPETENCE of this Agency’s Leadership, and speaking to the American Public about the real risks they, and you, face when flying a Commercial Air Carrier.
As one FAM said, this story is just the tip of the iceberg, and soon the Public will know the ‘rest of the insane FAM Leadership story’ when a book is released by another former Patriot (like Pickard)who joined the Federal Air Marshal service immediately following 9/11 hoping to make a difference for the American flying public…and ended up with the same disgust and frustration other FAMS have shown here.
It is called “Inside the Federal Air Marshal Service – the Public at Risk”…and FAMS know how much this writer is risking by writing this book at all.
JOHN, if you are an Air Marshal…and you choose your own hotel and wear what you want on planes…how do you pay for it?
I again suggest you are management, and are therefore, “exempt” from all the ‘rules and regs’ you demand of the men and women Air Marshals who actually want to do the job they signed up for. If you fly, it is most likely on those over seas exotic destinations reserved for supervisory personnel who have never even attending the FAM training program, and often couldn’t shoot the broad side of a big barn. That’s the Homey hook up of the ‘management team’ isn’t it?
…and your concern for damaging the “reputation and image” of the Agency is a dead give away of your Secret Service background.
On the otherhand, it is well documented that the Spencer’s of the Federal Air Marshal Service, and other ‘real’ FAMS weighing in here, are a little more concerned with what happens at 30,000 feet.
They have expressed those concerns since February 2002 as more and more dangerous policies were implemented.
Isn’t it time the flying American Public became aware of the fact that they may even be LESS SAFE aboard a Commercial Air Craft than they were on 9/11 due to the inane policy of FAMS being “DISCREET”…what in the hell is ‘discreet’? You are either ‘undercover’ or you’re not.
Spencer, and those speaking out here, and the author of the new book coming out…have risked much to disclose the truth about the Public’s Safety, because their honor and integrity demands it.
I think they want the people who really write their paychecks to know the truth about the danger this Agency’s Leadership (and perhaps Homeland Security leadership at the very top) has placed on them and their families.
Management has had since 2-01-02 to listen to their well trained, experienced, and dedicated field Law Enforcement officer’s concerns, but apparently this Management’s Agenda is more about ‘looking good’ than ‘being good’.
Remember what it says on the nice plaque you received after training? Before even the training was ‘watered down and dumbed down’ to get more bodies to fill the vacancies available because so many FAMS flooding out of the Agency in complete disgust!
The FAMS themselves are America’s HERO’S and they have been treated with extreme prejudice and misfeasence, while fifedoms have been built for the very people who brought the Secret Service to one of the most demoralized Agencies in the Federal Government.
People who had already caused a huge exodus of those Secret Service Agent patriots as well.
It was, and is, a Homey ‘hook up’
Management system built on failures of historic proportion.
It is well past time for a total house cleaning of management, and perhaps a restoration of management by the original U.S. Air Marshals who got booted right after the original FAMS signed up.
Yathink?

Posted by: Public At Risk | May 20, 2006, 5:01 am 5:01 am

To Red
FAM’s are forced to follow dangerous procedures including the ones you have stated. We tried to change this procedure from within and were told to shut up and be “Quiet Professionals”, which means do not question anything management says, no matter how dangerous it is to you as a FAM, or to the Public.
I am sure that if you knew a procedure you were ordered to follow was dangerous to not only you, but your fellow crew members and the public you would feel compelled to say something about it.
In 2004 our director released a two part documentary of the (life inside the Federal Air Marshal Service). This filmed and released information disclosed every secret we had as Air Marshals. How we dressed, how we boarded the aircraft, how we bypassed security check points, where we sit, how we react to a threat, how we speak to one another and the passengers, what type of weapons we carry, and on and on. Our Terrorist enemies have this information, compliments of our agency’s management.
The information which was released tonight is nothing compared to what Tom Quinn released to the world two years ago. We, as FAM’s, have been fighting and pleading with our agency to change these DEADLY policies. We have been repeatedly told to shut our mouths and that our concerns were neither wanted nor accepted.
Bottom line- We can not protect you, or anyone else, when our cover is constantly blown by either our policies or those of the airline industry.
We do not want to see anyone else die as they did on September 11, 2001. That FACT is why these agents, including myself, have gone public.

Posted by: Former Air Marshal | May 20, 2006, 5:33 am 5:33 am

As a flying FAM I agree with everything Spencer said. I only wish that 20/20 spoke about how FAM Supv are not required to fly, are not required to attend the Fam Academy. are not required to work the same amount of hours, or have the same training requirements. Most are retired Federal employess’s double dipping, only there for the money.

Posted by: A FAM from NY | May 20, 2006, 7:07 am 7:07 am

This is a good example of the government’s incompetence and lack of genuine concern for you and I. Things are not going to change until we hold politicians criminally responsible for their bad behavior. Why don’t we let the same people who are in charge of the policies for the air marshalls take care of security at the White House, Senate and Congress? I’ll bet it will get fixed then.

Posted by: Howzilla | May 20, 2006, 7:29 am 7:29 am

Dear Red,
As a FAM, I can tell you that my cover has been blown more by gate agents than by any other group in the indutry. Now, it has been better recently than in the past by a little bit…I have had my badge and credentials literally held up and read in front of a boarding area full of pssengers on more than once instance, by more than one airline at a myriad of airports from sea to shining sea. Not because of any other reason than trying to discreetly do our job. I don’t think you get it, we have tried all of the other avenues–all of them and this media/congressional attentions is what it has resorted to. I can go on and on and have…on many times…but when you push the jet off and you close the flight we are there to protect the crew and passengers while you go back to Starbucks or the next fight. How do I know this, besides witnessing it several times a day by watching and observing? I’ve done your job, quit pretending you know more of what we are supposed to do or what procedures we are ordered to do until you have done mine. You personify and represent the many digruntled gate agents we have to tip toe around and aviod daily, the rest of your professionals who understand and assist, thank you, you are AWESOME!!

Posted by: For real | May 20, 2006, 7:52 am 7:52 am

Some congressman/senator needs to stepup and ensure that this Air Marshal does not get disciplined. The FAM service’s director is a former Secret Service man and his impression of a dress code, which he insisted on, reflects his prior service. He thinks that all FAMS should look like Secret Service agents who are protecting the President. Dressed in dark suits no matter the environment.
Their favorite response is “we an excepted service” type of agency. Essentially, they state they don’t have to follow rules.
For example, when I came on in April 2003, many FAMs were prior Federal Law Enforcement Agents who possessed certifications from the Federal Law Enforcement Training Center (FLETC). Yet, numerous if not a majority of the personnel selected to fill Training and management positions were people who had no Federal Law Enforcement experience. Then they spend money sending these people to FLETC to be trained, when all along they had people already certified to fill the positions.
Another example is in employment policies. I was terminated for complaining about Equal Employment Policies, really the lack thereof. When I asked the second in command of the Dallas office about EEO/Diversity, he said that was not interested in cultural diversity. As to Civil Rights, he had the audacity to say that when I joined the FAMs, I lost some of my Civil Rights.
This gives you more of a glimpse of what occurs in the FAMS. Oh, as to the posting to RED, you are so on it! When I was at a training facility, both the director and his “little me” came out to “talk” to us. It was more of an intimidation session than anything else. They tone and position was that our concerns were not realistic and that voicing any concerns was tatamount to insubordination. Their obvious position was that rank and file concerns were unimportant. I am sure that if asked by a reporter now about those concerns, they would both give you a canned response that concerns from the Air Marshals themselves has always been important. We are so lucky that with the adverstising campaign, stories on our operations, they have initiated and sponsored has not yet resulted in imcapacitating and bringing down an airliner. Someone in congress or the senate has to have some guts and do something.

Posted by: Robledo | May 20, 2006, 8:05 am 8:05 am

Thanks for speaking up and making the general public aware of the FAM problem(s).
As a Flt. Svc. employee I see the problems everytime a FAM boards the aircraft.
Maybe there should be a task force between the FAMs and the airline employees to discuss a potential solution. After all, usually those that actually have the “hands-on” know what works best than those who think it looks good on paper.
Just a suggestion.

Posted by: anonymous flt svc | May 20, 2006, 8:31 am 8:31 am

Thanks, Brian! I just saw your report this morning. You have done the public a great service. I hope Congress steps up to the plate on this one.

Posted by: Ira Krakow | May 20, 2006, 8:38 am 8:38 am

I agree that ineptness on every front is the problem. It happens in private companies, too. Some managers aren’t interested in furthering the aims of the company, just feathering their own nests. It’s shameful that someone in congress has to intervene just to make the FAM program able to do what it was created to do. It’s one program that you’d think has the visibility — and visibility was SUPPOSED to be figurative, not literal — to be done right! The managers who are responsible for the bad decisions should be fired.

Posted by: Aaron | May 20, 2006, 8:46 am 8:46 am

Dear ABC,
I am a LEO, (law enforcement officer) who flies quite frequently. I applaud your story and truly support FAM’s in their effort for change, but I also want to say that it is the same way for LEO’s too. As a LEO you are given the privaledge of boarding early and are introduced to the flight crew and FAM’s as however, different airlines have different procedures and as a LEO I think change is a necessity not only for the safety of the citizens, FAM’s and Flight crew, but also for the hundreds of other LEO’s that fly daily. For LEO’s unless they are on duty, there sidearms maybe secured in luggage usually in the cargo area of the plane where it is completely inaccessable if needed. In some instances airlines have allowed me to take my carry on luggage on the plane but it is still secured in it’s case and the suit case locked. I have no problem with this procedure except airlines still identify you as a LEO and expose us in the same manner as the FAM. Keep in mind every airline is different as well as airport security, so my personal experince varies. However, most airlines still allow LEO’s early boarding which creates the same security issues that FAM’s are facing with the exception I am not armed nor do I have access. I have been on different airlines and the procedures vary however one airline in particular made it a point to call my name to the ticket counter and then have me go to the back to meet the FAM’s and then when I told the airline I didn’t want to preboard, they informed me I had to, it was company policy. The risk I take traveling is on me but as with yesterday’s flight I was traveling with friends and although the airline allowed all of them to pre-board with me It exposes them as well. I truly support the efforts of the FAM’s and like most LEO’s have taken an oath to protect and serve, willing to die for our neighbor so that they might live, however don’t put us at risk while doing same. I have even been on flights where FAM have decided to take other flights because there were so many LEO’s on a flight, however in my case my weapon was locked and secured in my carry-on and may have been the same with them. Congress passed the patriot act that allowed police to carry nationwide. This was a huge step in the right direction to protecting America. Now let’s finetune it so that every one is safer including the ones sworn to protect our citizens, politicians, people who secure our Government Leaders. Take care and Be Blessed!!

Posted by: Mr. B | May 20, 2006, 9:27 am 9:27 am

I saw the news piece on the Sky Marshall and it’s a shame that their own agency would put thse people in danger. It have them exposed before a flight it leaves the door open for any potential terrorist, on a flight, to take them out beore they can be of assistance. What kind of backward policies are these? Keep them safe and the rest of us protected.

Posted by: petitesandra | May 20, 2006, 10:15 am 10:15 am

HOLD THE PHONE: you wrote that the only thing the FAMs do is sit on a plane…precisely that is what they are trying not to do…they as real LAW ENFORCEMENT want to do investigations…but, unfortunately the EX-SS management they have brought in DO NOT know a thing about LAW ENFORCEMENT and INVESTIGATIONS all they know is which ear piece fits better!! So, if the shoe fits wear it…These FAMs are the core of law enforcement and anti-terrorists trainees..they are the experts!!! The SS can learn a few things from them…and about the way they go trough the security checkpoints…thank the MANAGEMENT, thats their choice!! I use to work for a major airline (thats where I met my now husband FAM) and the way they checked in and went to their flights in the begining was the best way (undercover) but unfotunanetly this management does not like things that work, “if it aint broke, then, break it!)

Posted by: FAM's Wife | May 20, 2006, 10:22 am 10:22 am

I want to thank Mr. Pickard for his bravery and selflessness.
But lets give credit where credit is do. Lets not only give the blame to the inept, retirement padding, vindicative, so-called leaders of the FAM program, but to TSA and the airlines.
TSA does everything in their power to out the FAMs trying to cross into the sterile area of an airport. Orlando, for instance, requires FAMs to enter with the passengers in the screening area. Not that the exit lane is ideal, but is definitely better than being forced to show your credentials one foot away from passengers and then a second id of TSA’s choosing, because TSA supervisor’s no longer wanted to walk the 50 feet to the exit lane. They have made FAMs wait up to a half hour to enter the sterile area, causing some to miss flights.
The airlines deserve some of the biggest blame. Why FAMs have to show their ids to gate agents is unbelievable. Essentially, it comes down to the egos of these gate agents who if not shown these ids by the FAMs, in front of all the passengers of their flight, because this is the gate agent’s plane, will complain to airline management, who in turn complains to the leadership leaders of the FAM service. The FAMs in turn, are either giving a letter of discipline or suspended. What is the logic in the gate agents needing to know we are there? The FAMs are required to meet with the pilot, so what reasons does this serve. This is a select few, but some gate agents have deliberately gone out of their way to out the FAMs by saying who they are out loud in front of passengers.
This is just a small portion of what obstacles are put in front of FAMs to stay undercover everyday.
To those who think that Mr. Pickard agreeing to do this story would harm all of us, here is something to think about. The terrorist already knew!!!!!!
Now, it is up to you, the public and Congress, to do something about this. We have tried and failed or been fired. Your voice is the one that truely counts. You can be apathetic and do nothing cause you dont think this affects you or you never fly, but maybe you have a friend or family member that flies. Or a somebody in a skyscraper or important government building or you have money in the market. Think it wont happen? Ask the families and friends of those who died on 9/11/01.
It wont happen again, or will it?

Posted by: Current Sitting Duck | May 20, 2006, 10:50 am 10:50 am

AS A FORMER EMPLOYEE OF TSA I SAW ALOT OF PROBLEMS WITH THE SYSTEM. AS FOR THE FAM YOU COULD SEE THEM COMING A MILE AWAY, THEY WOULD COME THROUGH THE EXIT OR SOME WERE GIVING BADGES TO GO THROUGH THE SPECIAL LANES THAT THE POLICE WOULD GO THROUGH. I WORKED AT THE OVERSEAS TERMINAL, FLIGHTS THAT WOULD GO TO ARUBA, TROPICAL PLACES AND THESE GUYS WOULD BE DRESSED IN SUITES AND TIES.

Posted by: mrs.b | May 20, 2006, 10:58 am 10:58 am

I’m sure this past week all the powers to be have been on numerous teleconference calls with FAMS and TSA’s legal counsel; if they have any brains at all; they will be rewriting the boarding procedures; change in dress code; get rid of all former SS bosses with a buyout and promote within.
But right now; I guess they are sitting around with their fingers up their nose saying:
Could it be that we carried this thing too far – neeah, could be

Posted by: Mrs. Bugs | May 20, 2006, 11:07 am 11:07 am

TONGUE IN CHEEK: “Nice to see a news org that doesn’t ask for personal information and or decide what should be posted!!!!!” FREEDOM OF THE PRESS, YA RIGHT

Posted by: 1st Ammendment | May 20, 2006, 11:21 am 11:21 am

As a wife of a current FAM, I sat and cried at watching Spencer’s story. He touched base on so many of the issues that concern so many of us. I have wanted to go to the media for some time now, however knowing that my husband would no doubt loose his job and any possblity of becoming a LEO for any other agency for that matter, I have kept qiuet. Not for the status, but because, how then would we support our 3 small children and have a roof to put over thier heads? To have to keep qiuet about these issues has been eating me alive and I thank God for Mr. Pickard and commend for him doing what he did.
Does management wonder why there are so many FAMs looking for other employment? And it’s sad to say that the issues Mr. Pickard mentioned are not the only reasons.
How many FAMs are living away from thier wives and children because they were promised transfers back to thier home states after they signed on? How many fams were told there would be 4 day work weeks and are now working 6-7 days per week because of the time that the shedules are put out? How many FAMs have missed important family events because they need to have 45 days advance notice for a day off / or had to call in sick and leave a flight uncovered because they could not get that important day off – all because they were not allowed to switch a flight with another FAM willing to do so?
On a personal note – I an due to deliver a baby in 3 weeks and my husband requested not to have any cross country overnight trips the week of my due date. That request was not granted.
A family friendly agency – my butt!
As ‘nobody’ stated, FAMs were promised numerous things and none of it has been delivered.
And as for ‘hold the phone’ HOW DARE YOU?? – telling the FAMs to quit cryng because of thier poor choice of careers!! That they simply fly around on airplanes all day?
These dedicated FAMs are putting thier lives on the line every day, leaving thier families beind, going across the country (sometimes outside of it) – all for the sake of protecting this country. God forbid you got shot on the job, most likely you would have back up to help you, take you to a hospital maybe? NOT THE FAMS!!! Something goes wrong up on a plane, they are screwed – no backup, no second chances!
So, as you sit on your protection details, remember it’s the FAMs that are on the front line of another aircraft attack. You should be thanking them, not talking about thier choices of coke or diet coke.
May GOD Bless all of the FAMs and continue to keep them safe!

Posted by: wife of a fam | May 20, 2006, 11:26 am 11:26 am

Stop blaming the Bush regime! Goodness, if I hear one more democrat use something like this as an opportunity to Bash Bush I’m gonna have to go and kick my dog!! By the way, I am an Air Marshal, and now, thanks to this stellar piece of Journalism, I am completely hanging out there when I try to do my job! Yeah, we have policies brought about by politicians who don’t know anything about anything. But that is the way the government is. ANY GOVERNMENT!! Because, guess what, I was a federal employee under Clinton’s watch as well, and he was an absolute joke as far as national security was concerned. George Bush has the right intensions, believe me. What is unfortunate is the red tape involved in implemnting policy and execution of said policy. But for the love of God (Bush Bashers), SHUT UP!!

Posted by: Don't worry about it | May 20, 2006, 11:37 am 11:37 am

Almost every undercover federal agent is blown at one time. Going on the news will not help the excuse for not doing the job. If they feel that they cannot provide the service, they should either leave or put on uniforms like everybody else.
Air Marshals are using the same excuse as Valerie Plame when her cover was leaked back with Aimes. Sorry, either you can do the job or you can’t. If you can’t you should leave. Using ‘cover blown’ as an excuse not to do the job, going to the media, and destroying the US governemnt won’t help anyone who chooses to fly with persons who cannot provide security.

Posted by: William Harry | May 20, 2006, 11:38 am 11:38 am

In respomse to Ben…I have never in any news cast or otherwise heard of the actual location of a FAM. ABC refer to an aisle seat, there’s lots of aisle seats. As for you seated in coach…no one outed you but you. Next time wear a sign.
As for Hold the Phone, I understand that you have alot of agency pride and I am sure that you are very dedicated to your mission and this country. Having said that, most of the time LEO’s get paid for what might happen and when something awful does happen they earn every cent they have ever and will ever make. Please, if Heaven forbid, something happens to my husband, can you come tell his children that he died for peanuts and a diet coke.
To all LEO’s…Agency improvement’s for one, means agency improvements for all. Please remember that you are all on the same team.
Something must be done about the problems within the agency. I think the broadcast was a good start. Let hope for ollow through.
To ALL LEO’s my prayers with you and may we never see another 9/11. Be Safe.

Posted by: ol' Ball and chain | May 20, 2006, 12:02 pm 12:02 pm

The following e-mail was sent to all FAMs on 04/18/06
Section 18(a) of OMS Directive 3700 does prohibit employees from undermining teamwork or public confidence in FAMS by criticizing or ridiculing other FAMS, TSA, or DHS employees in a manner deemed defamatory, obscene, unlawful, unprofessional, or which constitutes harassment based on sex, race, ethnicity, national origin, or sexual orientation, and which impairs the operation or efficiency of the FAMS, TSA [the Transportation Security Administration], or DHS [the Department of Homeland Security]. Speech is deemed “unprofessional” only if it violates the principles set forth in section 7 of OMS Directive 3700.
I’m sure this wasn’t a threat or warning or was it ?

Posted by: flyingpig | May 20, 2006, 12:15 pm 12:15 pm

Very Very Good Story, The sad part about it is that it is all TRUE

Posted by: Mr. B | May 20, 2006, 12:27 pm 12:27 pm

Once again you Liberals show how much you hate this country by airing that story. You will do anything for your own personel gain. You guys make me sick!! You could have handeled that so that everyone would know what to look for when boarding a plane. You would think you people would learn from Dan Rather!!

Posted by: Robert J Lambert | May 20, 2006, 1:53 pm 1:53 pm

This is not about Rep. or Dem. or liberal or conservative. This is about corruption and endangering the public through fraud, mismanagement, stupidity and cronyism of ex-Secret Service agents.
Thank you ABC and Congress. Did anyone hear that Congress ASKED ABC TO AIR THE STORY??? Why you might ask… Because even the Congressional report might not be enough to stop the insanity in the FAMS.

Posted by: Correcting Mr. Lambert | May 20, 2006, 3:01 pm 3:01 pm

I was a FAM. After almost 15 years of government service I was forced out of my job.
I would still be employed if I would not have felt a sense of duty after 9/11.Thats why I took the job. That love for this country and so-called freedom. I walked onto the FAM program with a lot to offer. Upon arrival to my duty station I was assigned to the training department. I helped implement a lot of the training still in use today.
After two years of FAM service and multiple letters of accommodations from the SAC and other management, I was told my top secret clearance would not be granted. This had nothing to do with me never being in trouble or being so instrumental in the development of our field office, or having the first arrest and conviction in the new FAM program. No, it all came back to things that FAM management was told during my initial hiring interview in Atlantic City. I have a question for FAM management. Why bring me on if you had every intention of firing me. So here I sit, new wife, baby on the way and no job.
I have worked missions with Pickard and he’s a good FAM. And to all the other FAM’s be safe because management will get you killed.

Posted by: Gary | May 20, 2006, 4:36 pm 4:36 pm

Red-
You are confusing your airline’s policies with FAM policies. Please try and keep them seperate in your mind.

Posted by: law dawg | May 20, 2006, 5:18 pm 5:18 pm

Who wants to fly. I quit some time ago, because who is there to stop a terrorist. FAM’s are targets. I stay away from the metro area’s.
Thanks go to the beauocrates and there no concept of the real world.

Posted by: Steve | May 20, 2006, 8:37 pm 8:37 pm

In the matter of our Federal Air Marshalls’ plight, certainly no one can possibly be surprised. If they are, then I submit their eyes and ears have been closed for nearly six years.
The Bush/Cheney Regime, as pretenders to the presidency and vice-presidency, have laid waste to our democratic way of life. Our international reputation is destroyed. Once looked upon as a friend to the world, the U.S. is now looked upon with disdain.
Federal Air Marshalls are not immune to the travesty that is the conduct of Messrs. Bush and Cheney AND the mongrels of Congress.
Our country’s reputation and stability will not recover in my lifetime – I am sure of that!

Posted by: Mylon Stark | May 20, 2006, 8:48 pm 8:48 pm

The 20/20 story was disappointing. It only touched on what has been reported over and over again. The inane policies are a result of arrogant SS agents who hijacked aviation security. TSA is the agency, the FAMS are just part of that agency. The SS take-over is rampant everywhere at TSA and all the inane TSA policeis (not just FAMS) trace to these fools. These are people who think they know it all and don’t have a clue. That would be OK, but they refuse to listen to any counter position and they are allowed to get away with it by the head of TSA, Kip Hawley, who seems to be infatuated by having the SS around him.

Posted by: Senior DHs Offical | May 20, 2006, 8:49 pm 8:49 pm

The FAMS are not an agency. The FAMS are a part of the agency called TSA. The SS problem is not limited to the FAMS. It is rampant throughout TSA. Did you know that Kevin Houlihan, retired USSS, is Kip Hawley’s right hand advisor and that he and Hawley have just put two former USSS agents buddies of Houlihan in charge of all TSA operations? This includes screening, regulatory inspections, and all that comes with running transportation security. It is sickening how these arrogant USSS agents are of one mind and any reasonable counter-opinion is just dismissed and the offeror is buried because they had a different opinion. There is no collaboration or use of brain power at TSA. There is only the good old boy one way to to it. The morale at TSA is worse than anyone could imagine. People leave headquarters for other jobs daily. At HQ, there are the secret service cronies, those who are looking to leave and those who are leaving. Why does Congress and/or the White House see this?

Posted by: DHS Official | May 20, 2006, 8:57 pm 8:57 pm

I don’t understand the problem with the FAM security agencies. What is wrong and how hard is it to disguise the air marshal’s? I think that ’911′is a sad result of dragging one’s feet and/or ignoring a situation which needs immediate attention.

Posted by: Mary Swiggett | May 20, 2006, 9:01 pm 9:01 pm

The problem with the service is the former Secret Service management. They are used to being in suits, and they want us to look good when we fly, even if that kills us. Why, because if they have a dead FAM, then they have a hero and they can get an increase in their budget. I am serious, upper management does not care about our lives. My wife has a copy of the video that aired, and I have instructed her to sue my chain of command if I should die in the line of duty.
The secret service needs to be run out of every agency they are in. They are like a cancer, and the only way to cure cancer is to destroy it. Get rid of the SS guys and make them retire or get the heck out of law enforcment. They are evil, and I am sure that the devil needs security. I bet you would find an SS guy in charge of the devils security, and if you think I am being too “cute” then you dont know the SS guys.
FAM supervisors do not have to shoot the same standards that the flying guys do, even though they fly the same international flights. We have fat slobs that fly with us who could not fly their way out of a burrito. But it could be worse, I dont know how, but it could be worse. If management would start taking management lessons, then maybe they would realize that their teams are an asset that needs to be managed properly. Too many managers try to screw their teams.
Pickard is a freaking hero who has decided to fall on his own sword. Too bad that our managers dont know a damn thing about honor. Maybe they could learn something from this guy.

Posted by: flyingfam | May 20, 2006, 10:15 pm 10:15 pm

Fire the SS guys, and life would be better. They dont give a damn about us. They want a dead hero so that they can go to a funeral and act like they care about our families. If one of us dies, then they can show they had a hero and increase their budgets. The SS guys are evil and they dont care about anybody other than themselves. they are infesting everything and they need to be gotten rid of.
FAM management is so bad that the SS supervisors and other supervisors dont even have to shoot a qualification score as high as their troops. They have lower scores, and they dont even have to complete the same training scenarios. they go on international flights, even though the troops dont trust most of them. FAM management is concerned about FAM management.

Posted by: realfam | May 20, 2006, 10:24 pm 10:24 pm

It’s amazing. More than four years in, and the same problems STILL exist. The amount of talent and experience that left this job is just astounding. Any department would kill for a fraction of skills that these nitwits pushed out. All of us have the same feelings. The managers have proven time and time again they are absolutely clueless about this job and how the mission should be completed. It wasn’t Bush, Cheney, or the TSA clowns that did this. The good ole boys did it. Director Brown, pull this guy Pickard in and LISTEN to him; he spoke the truth. Put Don Strange in a position where he can truly do good for the FAM Service. Fire the sycophants. Prove that you want to really put this agency where it was before you SS guys ruined it, thereby putting Americans at risk. Paying for dinner sometimes don’t cut it.

Posted by: Still A FAM | May 20, 2006, 10:53 pm 10:53 pm

The problem is that you have Sacks (like the funny) who don’t know any of their people except the Team leaders and this is who they pander to.
You have some offices that have really bad retention problems because of SS Team Leaders treating their people badly telling them (on my off days do not call me unless you are dieing or I only took this position to get a promotion I could care less about you people)(If you dont like what we are doing just leave.) and people that are leaving to take 30 to 40 thousand dollars in pay cuts.
This is happening and all the Saic’s can think to do is pull people from other teams that still have all their original Team Members from day one to fill the vacant slots with the bad Team Leaders. Does this not make since to anyone else or is it just me. Heres a thought how about you take this sorry excuse for a team leader and fire him or reassign him to a place that he can’t hurt the service.
One last thought has anyone mentioned that the one big perk that we get which pays extra money is the overseas trips and here we have these same sorry SS team leaders who cannot qualify on a firearms range or at least not while there are any fireams instructors on site that are not former Secret Service anyway or pass a Physical Fitness test, taking our seats on these flights as flying FAM’s and presenting themselves’s as such to Overseas Governments. Is this right I ask YOU.

Posted by: East coast | May 20, 2006, 11:01 pm 11:01 pm

Wow, Spencer, you are a hero – but you’ll be out of a job soon because that’s how stupid and arrogant the upper management is at the FAM service. Will this agency implement change now? It’s about time – please, please let’s get the changes in place BEFORE someone gets killed in another 9/11. Why are all the good guys leaving the service? It’s the upper management, double dippers (retired secret service idiots who like suits and are of one mind-set, now drawing a large retirement from SS and their new large paychecks for doing NOTHING). Get rid of them, NOW!! Please, before we don’t have any qualified fams left to protect us. Listen to the men and women who actually fly the missions and who know what’s going on. Not the idiots who sit in the office, making stupid rules about dress codes and staying in the same hotels. Gees, can the government get ANYTHING right? It’s gone on too long, now, let’s change it and start budget-cutting from the TOP. Talk to the flying fams – THEY are the ones that know the job. Get people like Don Strange in management positions. DEMAND from our congressmen and senators that this agency gets FIXED!! Thank you Jim “Sense”nbrenner for speaking out on 20/20. Please continue an investigation into this agency’s management practices and honor these flying fams with the respect they deserve. They give so much of themselves to perform this job. They work 12-14 days, easily, with all the airport delays, travel to and from, etc. They earn their pay, and then some. We can’t stop here – we must DEMAND that changes be made immediately. Please, everyone, let’s keep the pressure on…..

Posted by: fam mom | May 20, 2006, 11:50 pm 11:50 pm

As an ex female FAM, there were many times I would have individuals approach me and say “thats cool, Ive never met a female Air Marshall before.” If its was that easy to identify a female Air Marshall (less than 2% are females, investigate that!) I sympathize with the male Air Marshalls.
My SAC once told me, “If you don’t like it(refering to the Air Marshalls), go back to the green.” (refering to go back to the Border Patrol).
I left for a professional agency, with leaders and wonderfull communications both up and down the chain of command.
Kudos to you Spencer. When they go after your job, or should say the next time, take a stand like you always do!

Posted by: ex fem fam | May 20, 2006, 11:55 pm 11:55 pm

I would like the public to know that we have tried to take a stand and out of all of the upper management most “retired secret service” that has not or could not perform are duties and take up space for promotions from the people who understandand and perform the job on a daily basis and understands the daily aspects of the job we had only 1 yes just one that understands what we are dealing with. This is a man of great integrity. He stood up to ALL of the other management and even the Director of the federal air marshal service. This man was Don Strange. Well Mr Strange was terminated because he tried to help us with the little changes that MUST be made for us to be able to protect the flying public. The federal air marshal service did not want any one with a working knowledge to show or advise them on how to provide undercover law enforcement. “they know it all” after all they stood watching a door for hours to make sure no one goes thru it.
Mr Strange is highly qualified and was well liked by most federal air marshals. I say most because we have a few that are trying to climb the latter of success by “going with the flow” instead of doing a good job and earning the next promotion. I tend to understand that because if you make any waves is this agency you are soon to be targeted as not qualified for the job and picked on by middle management until you leave or get tired of “all the sudden” poor performance evaluations. These yes men are soon placed in choice positions in the office or training positions and soon given the raises that are few and getting even fewer. 19 out of only 20 raises that were supposed to go to productive federal airmarshals in the more than four years I been in this position have went to office “yes men”. We are not asking for anything that was not offered to us prior to being hired. Once we took the job every thing thing we took the job for other then are sence of duty was taken from us. We were told if you don’t like it quit!! This is after we left are long term positions/promotions/retirement from other law enforcment agencies moved are familys across the country for a chance to serve are country. I chose to speak up for Mr Strange because it is very hard to accept that a great person with outstanding backbone/morals and understanding for his employees and the duties that they are to perform can just be swept away.
Mr Strange is backed and supported by atleast 90 percent of working federal air marshals. Mr Strange is also backed by F,L,E,O Federal Law Enforcment Officers “a law enforcement union” The director of the federal air marshal service refused to even acknowledge F,L,E,O’s concerns on the safty issues or the long working hours.
You ask if you can help?
If you would really like to help I would like you to contact your Congressman/woman and ask them to promote Mr Don Strange as Director of the Federal airmarshal sevice. That alone will give us an imidiate boost this agency needs and hope to the success of this agency and safty to its public.
I would like to add that I have never been reprimanded and I have recieved awards for exceptional service. I am a patriot and I love my country and that is why I stuck with it this long but I to along with several other highly qualified and trained professionals will be leaving this agency shortly.
God help us when only the yes men will be left… “We all know what they are like”.

Posted by: current | May 21, 2006, 12:27 am 12:27 am

Well I just spoke to my wife, an airline ticket agent. She says the air marshals are very discreet when they check in and it would be unusual if anyone knew who they were. They wear all sorts of clothing – not just suits or slacks. Seems to me there is more that one side to this story.

Posted by: mfambulous | May 21, 2006, 12:33 am 12:33 am

As a wife of a Federal Air Marshal I have had plenty to say for over the last 4 years but have had to keep quiet for fear of my husband losing his job. This is not the first story on the Air Marshalls, there have been so many it’s hard to count. There have been news articles and shows telling what they wear how they get on planes, they have shown them in training, shooting on planes. These past news stories were not from Disgruntled employees they were from the FAM service who intentionally leaked the information. The government wants people to know that they are on planes so maybe, it will deter the terrorist.
As a mother of 4 I do not worry any longer about my husband, I would have to be in fear everyday if I did. I give it to God to protect him.
The dress code has been in the news for the Last 4 Years lets get over it. Everyone already knows that. AND I MEAN EVERYONE (TERRORIST)!! Lets talk about the whole flight industry and how FAMS are treated badly by Air Personnel. EVERYONE HAS FORGOTTEN ABOUT SEPT 11th. Lets talk about there schedules how they are sleep deprived because hopping from one coast to the other 2 to 3 times a week in a row. Then I have to worry about my husband driving home because he might fall asleep because of the schedules.
Every Government agency has Bureaucracy, but in other agencies you have a voice (such as unions) but the FAM service is not allowed to have unions or to have voices. If anyone speaks up there is the fear of being fired and if go public fear of breaking the law. What happened to free speech. Every employer has to give his employee a voice to speak up to tell what is wrong, why is it different for the FAM service? We have to write our local congressman, or senator, but are they really going to say anything? A note to all you Airline Personnel that seem to forgot about 911, remember it can happen again!(that is not to the few who are actually nice to our spouses) I have flown several times without my husband, and he tells me you may not want to mention that your married to a FAM, bacause they might treat you worse. (Pretty Sad) Hopefully this news story will do something in the agency, but to tell you the truth, I have little faith all the other articles have done nothing except put our spouses in more danger! PS to the guy who thinks all they do is worry about cokes, if you don’t know what your talking about maybe you should just not say anything.

Posted by: sleepless | May 21, 2006, 1:28 am 1:28 am

Well Mr. Mfambulous, just because your wife said so, it must be true! We wear all sorts of clothing, but not certain clothing. We are not allowed to wear certain things, and if your wife thinks that it would be unusual for anyone to know who we are, then she is mistaken. Sometimes it works for us, but if we check in at our departure gate and there are FAM hunters, then we will get noticed. FAM hunters are the traveling public who make a game of identifying the FAM’s. We can pick each other out, and so can the bad guys. The flight attendants just look and smile as we walk by them, and they dont even need to ask for ID. The only side to this story is that we should be allowed to dress however we want to as long as it does not attract attention. Upper management dictates a dress code, and if they deny it, then it is a flat out lie. Wait until the hearings, and you will be witnessing a lot of perjury from FAM management. Lets hope they get some prison time.

Posted by: flyingfam | May 21, 2006, 2:58 am 2:58 am

First I wanted to touch up on one of the other posts… not that I know that much about it, but it stands to reason that if FAM were adequately disguised they would be disguised against the auditors as well. Besides – how is it that the government can afford to pay people to inforce a BS dress code but cant pay for more Air Marshals.
As far as Spencer Pickard worrying about his job: I have no doubt that he has made numerous attempts to make change to the policies “the right way” ,but I have worked in several Federal establishments and have noticed a trend = persons of low intelegence / low ethic get promoted while qualified individuals become bitter (and/or)find somewhere else to work, and the cycle reinforces itself. The policy makers and inforcers dont have the ability to listen! Perhaps this is the only way they will. The actions of Spencer Pickard are more likely to have saved lives than put them in jeopardy, but once again that depends on the policymakers -Yes, why should he worry about his job; if anything he should be promoted to a position where he can make change. Sometimes all it takes is someone who cares.

Posted by: Extra | May 21, 2006, 8:20 am 8:20 am

This has struck a cord with people all over as witnessed by the reactions here. To all of the naysayers—(Red, John, etc), regardless of your personal beliefs, which you are completely and rightfully entitled to, accusing SP of “airing out dirty laundry” is false. He merely chose to stand up for what he believes in, and speak to the public about a well known and documented issue…therefore, you can’t charge.
What he has done, is helped to spawn a spiritied debate, this has gotten people talking.
Dialogue and action are what make this country the USA and voices that standup when no one else will are what will continue to keep this country alive, made up of it’s citizens. The media is a tool, which is intergral to the system of checks and balances as is the legistlature and the judicial system. Believing people should not bring significant problems to the public eye, promotes a breakdown of a democratic process.
So few people will risk anything, let alone their job, reputation and public scrutiny.
Spencer is not a hero or a martyr, he is a patriot. Perhaps his step into the spotlight, will spawn passion and action in the people who also want to make a difference. We are a democracy, please write your congress and vote for change. Complacency breeds contempt. As Margaret Mead so eloquently stated: Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it’s the only thing that ever has.
Use your voice!

Posted by: Boston | May 21, 2006, 10:37 am 10:37 am

To all that had the opportunity to view this ABC News, 20/20 special report…. It was 110% accurate!!
My sincere thanks and gratitude go out to Spencer. Thank you for the courage and fortitude to stand up and get this issue out in the open. Now hopefully the upper brass will finally make the necessary changes that will not only protect the FAM’s but the entire flying public as well !

Posted by: Active Federal Air Marshal | May 21, 2006, 10:38 am 10:38 am

After seeing and hearing this segment on FAM’s and the policies…I can’t believe how stupid these policies are! They are trying to protect us? I don’t think so! SPENCER PICKARD is on our side… and the one’s making the stupid decisions…which side are they on?

Posted by: Pat F., Towson, MD | May 21, 2006, 10:50 am 10:50 am

I shake my head a lot when reading and digesting news, but this story about FAM’s really takes the cake? FAM’s have a dress code? Do they also have a grooming code? Why not stamp a bullseye on their forehead when they board? My government makes me swear out loud every day.

Posted by: David | May 21, 2006, 2:05 pm 2:05 pm

It appears from this site and 20/20 that the “dress code” is not the issue but the jealousy and envy of the Secret Service has caused employees to be concerned with that issue than in performing their jobs. What does Don Strange have to do with anything- except the union.

Posted by: Concerned citizen | May 21, 2006, 3:57 pm 3:57 pm

If the American public only knew the level of arrogance that the retired SS agents who HIJACKED the FAMS and other key governmnet agencies, they would call for an immediate end of the provision that let’s them take these positions.
In many ways this Syndicate is as dangerous as Al Queda to the security of the United States. Gross mismanagement is hidden by Stalin-like tactics to keep this fact from the flying public. The dog and pony shows and the misleading briefings to Congress in the past, have given the public and Congress a false sense of security.
The retired SS agents are enforcing unsustainable schedules in order to reach goals set by HQ. These goals or “quotas” are filled at the expense of Flying FAMS and their families.(collateral damage).
The worst part of this is that the schedules are based on scheduling us as near as possible to a ten-hour day(In many cases due to the unpredictibility of Airline industry mch longer).
No consideration is given to fatigue factor. This is an additional factor that makes the flying public less secure.
The routes chosen in most cases are not based on intelligence but rather a computer program designed too maximise our hours flown without regard to proper recovery times.
If an attack occurs SS management will use this program to “prove” that they had their Flying FAMS covering the percentage that HQ thought necessary (They would rather see a FAM cover a route that takes 10 hours that is irrelevant than see a FAM work five hours on a flight that is a potential threat). This has been demonstrated time and time again.
They just don’t get it and never will. If there is another attack the blood will be on their hands.

Posted by: annonymous | May 21, 2006, 4:03 pm 4:03 pm

To all who have posted on here…
I believe everyone is entitled to an opinion. I have posted several on here. You can tell those who have an opinion and those that speak from first hand knowledge.
The truth is, the lies that have been told to the public by Quinn and his cronies are just the string that you find hanging off a sweater. If you pulled on those lies like strings, the whole thing would fall apart. Quinn was on former President Bush’s protection detail for many years. Now his son is President….. if you pulled on that string enough, the whole sweater would come apart.
Clark Kent Ervin tried to tell the truth, he wasn’t a yes man, so Tom Ridge got rid of him.
Frank Tererri spoke out and they tried to get rid of him, fortunately, the ACLU got involved in one of their worthy efforts and we kept Frank.
Don Strange had a very good chance of being our next Director. He had the FAMS support, support from some in congress, but he threatened the Secret Service cronies and Quinn himself. So, they chose not to “renew” Don Strange’s contract and got rid of him.
Do you see a pattern here?
It is like a very aggressive cancer. IF you don’t act quickly and cut it all out…. it will kill the whole body.
They refuse to talk to anyone, refuse to look at what is effective and fall back on what they know. The SS way, backstab and defame your adversaries. Get rid of them anyway you can. Call in favors of those you have dirt on. SS are with their protectees in many compromising positions, seeing many things that those protectees would never want to be divulged. Get the point? they will help people like Quinn keep his totalitarian regime because they OWE HIM!
That is why we FAMS just try to bend the rules and not get caught so that we can protect the flying public.
Those of you who don’t fly and feel it doesn’t concern you… flight 93 crashed in a remote area, what if you live in Herndon Va? The next flight that doesn’t quite make it’s target, it might drop on your house! So, it affects all of us!
I beg all of you to get involved. Tell your Congress, Senate and the President that you will vote their “PARTY” out of office if they don’t act swiftly to resolve this problem. Vote against all incumbents and let the new politicians know they have 4 years to take care of your concerns or they will be out too!
Semper Fi!

Posted by: jarhead | May 21, 2006, 5:12 pm 5:12 pm

Here is where I think you are hurting yourselves…first, with the excuse that FAMS supervisors get a pass because of all the connections they have with the White House and President Bush. This indicates to me that the commenter(s) have been watching too many conspiracy shows. Ask Scooter Libby how far his influence went in preventing him from being indicted for obstruction of justice and perjury re FBI interviews in 2003. Look at the LA Congressman who had an FBI search warrant executed just last night at his Rayburn Bldg office on Capitol Hill.
You may be a stalwart lad Semper Fi, but you come off as a bit of a whiner. Your cause does not need that impression if you want to win over the general public. You do not need innuendo and half bakes theories of conspiracy.
Besides, Quinn has been gone for a couple months. Are you saying that the new director Brown is the same, better or worse?

Posted by: not yet | May 21, 2006, 8:05 pm 8:05 pm

Several federal law enforcement agencies (Executive Branch) are being stacked with cronies loyal to the administration but not necessarily qualified for the job. A certain group of federal agents (Secret Service) have infiltrated many high level federal law enforcement positions and are pushing a certain political agenda. Some good examples of this are The Federal Air Marshal Service, Transportation Security Administration, Customs and Border Protection, The Food and Drug Administration and many of the Inspector Generals Offices.
This is a slippery slope we do not want to go down because of the obvious implications.
Federal Law Enforcement should be apolitical and looked upon by the citizens of this country to serve and protect and enforce all laws regardless of which party is in power. Instead it is becoming a very political game of smoke and mirrors and political favors. Congress and the media need to take a very close look at this now before there is no turning back.

Posted by: DTM | May 21, 2006, 8:14 pm 8:14 pm

Not yet-
Since Quinn has left not much has changed. A few things have but nothing substantive.
No, instead we have been given “Focus Groups” to research the problems. This is idiotic. The problems have been the same for the last four years. If you don’t know what the problems are by now you need to be looking for another job. Preferably one that uses the phrase “You want fries with that?”
BTW, those focus groups? All management and Chair Marshals (those FAMs who have been given permament office postions, ie-suckups). Not one single, solitary flying FAM out of my office is on any focus group. Not one.
But the guy management is grooming to become the next supervisor is. The guy they manipulate his schedule so he can get his bachelor’s degree so he’ll be qualified for the position. He’ll fit in wonderfully. He’s a true snake and he kisses posterior like a champ.

Posted by: law dawg | May 21, 2006, 9:29 pm 9:29 pm

ABC
Please list a phone number that people who want to talk can call!

Posted by: HELP | May 21, 2006, 10:17 pm 10:17 pm

We want to continue to follow this story at ABC News.
Some have raised questions about the PDA’s given to federal air marshals.
Do they work as they are supposed to? Could they be better? Why was this particular brand selected?

Posted by: Brian Ross | May 21, 2006, 11:12 pm 11:12 pm

The FAMS Director Dana Brown &
“The Peter Principle”
The “Brownie Peter Principle” states that in a hierarchically structured administration such as the Federal Air Marshal Service (FAMS), people tend to be promoted up to their “level of incompetence”.
This principle is based on the observation that in the Federal Air Marshal Service, retired Secret Service Agents always start in the management ranks, but when they prove to be incompetent in the tasks to which they are assigned, they get promoted to an even higher rank of ASAC, SAC, Deputy Director, and yes, even to be the Director someday.
This process of climbing up the hierarchical employment ladder can go on indefinitely, until the Secret Servant Agent reaches a position where he or she is no longer competent at anything.
At that moment the process typically stops, since the established rules of the government bureacracy makes it very difficult to “demote” someone to a lower rank, even if that person would be much better fitted in a lower position.
The net result is that most of the higher levels of bureaucracy in the government, and most importantly the Federal Air Marshal Service, specifically in the Washington, DC headquarters office, is that management and senior executive positions are currently filled with incompetent people, who got there because they were minimully satisfactory at doing a completely different task as a US Secret Servant Agent, than the tasks they are expected to do now in the FAMS.
The logic here is that just because a Secret Servant is good at one task or employment level, does not mean they will be good at the next.
For example, just because a Secret Servant Agent has been a good Door-Stop for 20 years, doesn’t mean he will be a good manager or supervisor as well.
The skills required in the past as a Door-Stop, that is, the ability to keep a door open without any physical movement, may be very different from the interpersonal skills required of a manager and a leader.
The Door-Stop might be able to “look professional” in a suit while holding a door open, kissing butt, affixing pretty colorful buttons to his or her lapel, and frequently fetching coffee for their supervisors on request, but these important Secret Servant Agent skills will not equip the Door-Stop for motivating employees, resolving conflict, chairing meetings, negotiating dilemmas, crisis management, intelligence gathering, being a respected leader, or even handling a 600 million dollar a year budget –– which must be required in a managerial role in the FAMS.
Some Door-Stops might even have the skills to be good at both opening AND closing a door. Yet others will not. But if someone is promoted on the chance that they MIGHT have management skills, then we are doing nothing more than putting money on any old horse in the hope it will win a race.
Yes, sometimes we will be lucky and we will all win, because we just happened to pick some strange Georgian southern blooded thoroughbred horse that might have won the race for us that day.
But more often than not, we will be wrong, and your government leaders were wrong this time, and we ended up losing our money by mistakenly betting in the race on the lame jackasss who was previously the Door-Stop for the broadside door of an old barn.
If we promote every “professional looking” Door-Stop just because they are good at “looking pretty”, holding doors open, or standing on man-hole covers, with the high hopes that someday they WILL be good managers, then we are mistakenly gambling on the pipe dream that things will turn out well.
We are then just blindly gambling on a Door-Stop’s ability to do their job efficiently and professionally –– and the odds don’t look very good for us if we ultimately make that bet.
But after the events of 9/11, we are not just gambling a small amount of money on a horse race this time. We are instead gambling our reputations, our lives, and the survival of our country, on the chance these former Secret Servant Door-Stops possess the skills we require them to have as managers of the Federal Air Marshal Service.
Why do most employees get promoted? It is often a reward for doing a good job. But is it a reward to put Door-Stops in a position where they are no longer competent?
If someone is a good Door-Stop, then we should most certainly reward them as being a good Door-Stop, but we should not be promoting Door-Stops into a position where they can not provide any benefit to the Federal Air Marshal Service or to their country. We do not need Door-Stops in the FAMS. We need HONORABLE LEADERS.
Every day missions are accomplished in the FAMS by those employees who have actually NOT reached their level of incompetence. This is because these individuals are still working within their competence levels –– These are the men and women air marshals who fly missions every day.
If you apply this to the front line air marshal who is in fact flying every day, most of the actual real work that is keeping America safe in the air is being achieved by these flying air marshals, who are being forced to work below their highest level of competence.
But in the FAMS management ranks, which is populated by Door-Stops who HAVE reached their highest level of competence long ago, nothing of importance or relavance ever gets accomplished, therefore these Secret Service Door-Stops do not hold a stake in the success of the FAMS –– its all about the cushy job and the retirement.
Look around your field office my fellow air marshals, and see who is currently motivated to do the work, and who is not. Who would you follow into battle? Who would you trust with your life?
I have a feeling very few of you would choose any of your former Secret Servant Door-Stop supervisors. What does this tell you about these people called “managers?”
Stay safe, fly low and avoid the radar. Help is on the way.

Posted by: Las Vegas Air Marshal | May 21, 2006, 11:16 pm 11:16 pm

I too am an Air Marshal and I have been warned about trying to maintain covert.I have written up and given days on the beach for trying to protect the public aswell as my partner and I.

Posted by: john doe | May 22, 2006, 12:01 am 12:01 am

Not Yet, it’s not half baked theory or conspiracy theory. It’s reality for People like Frank Tererri. Why do you think the ACLU took his case?

Posted by: jarhead | May 22, 2006, 1:09 am 1:09 am

the FAMS here posting replies are correct. The problem is ” all the above” US DHS, TSA, FAM Service, the Airlines, Airline employees and even some FAMS. First, for the FAMS stop dressing like COPS, get rid of the crew cut haircuts. Stop wearing your little brother’s suit and carry baggage that the normal traveler would carry, and get those sunglasses off your head! Stay in shape, get fit and stay ready your day is coming and we should all be ready.
For the Department and the Agency, its a simple solution (which means it will take a lifetime to correct!) GET RID OF ALL THESE DOUBLE DRIPPING< NON-SHOOTING, FAT, LAZY, RETIRED BUMS be they USSS, DEA, FBI or any of the other alphabet agencies…they have never done this job (so do not tell me you understand because you don't) and they don't have a clue about how this service should be managed (not RUN..managed!) If you don't have to attain the standards of an AIR MARSHAL then you should not be a Supervisory FAM (period)! Also, start treating FAMS as you would want to be treated. All Sups go home every night, have set workdays and can plan for events, Not FAMS. For TSA, you guys have the STUPIDEST program for FAM identification that could have been conceived. Having FAMS standing around in exit lanes is just DAMN stupid. If the exit lane is where TSA wants FAM than thats were an appropriate level TSA Lead or SUP should be and id and inspection should not last longer than 10 seconds…period! Issue the FAM a super ID (unique to FAMS for quick and easy ID). The Airlines, are the biggest problem out there, we have all heard the remarks, dealt with the attitude and seen persons make no effort to conceal the identification of FAMS and it (again, is DANGEROUS to the public, FAMS and the Flight crews) the FAMS should not have to id themselves to gate agents (unless the are getting a Boarding Pass), should only pre-board if tactically sound, and should flash id those that need to know (we know who they are)….lastly, like so many others have said FAMS could solve these issues if the CHAIRBORNE management would listen some times and not just send out a new directive everyday about another useless issue or dumb procedure….Guys and Gals hang in there I too, came over (was part of the first 13 in my FO) with Army SecOps & FED Agent priors and believe we will show that world that we are the best (one of us will defeat some bad guy in the air) and the Public will not have to be faced with the truth that if we lose, they will be shot out of the sky, period!
PS: for the right wing/left wing thing, this is about Bush and all the other leaders of this great country who should be committed to putting professionals in place, giving them the tools to do the job right, and letting them go do their jobs! Not hiring, re-hiring, and re-re-hiring your buddies, political cronies and suck-ups, and just plain old tired retirees to manage a dynamic service with a world-wide mission!

Posted by: titan | May 22, 2006, 1:14 am 1:14 am

Mr. Ross,
As a former FAM who worked in the Washington DC (Virginia) field office, and one who worked in the PDA intelligence branch, I can tell you that you have now just touched upon one of the biggest scandals in your reporter career. Former Director Tom Quinn wreaks of corruption when it comes to the software that was used in the Personal Digital Assistants (PDAs)used by air marshals in the field. Without giving away any OPSEC here, I can tell you the software never worked properly. And when it didn’t work, the Federal Air marshal Service (FAMS) had to repeatedly spend millions for software rewrites. It sort of reminded me of Bill Gates and “Windows”. If you purposely build an operating system designed not to work, you’ll need an entire division that does nothing but “repair” the defects, and in most cases, the money isn’t made in the original purchase, it’s made in the servicing of the product when it breaks down. And this was the case with the software company named Datamaxx. Even though there was already numerous “windows based” law enforcement software available, Director Quinn chose to contract with Datamaxx and instead have them write an entirly new “Palm” based software program, which was the absolute worst decision. The Palm operating system is and was at that time both inadequate and very unreliable, and numerous people informed Quinn of this fact. Even the fact that Palm was chosen as the PDA device was flawed, since there were far better harware platforms on the market, which again, utilized the much more reliable Windows software platform. Rumors flew in Atlantic City that Director Quinn (and his ex-wife) made a fortune on Palm public stock, but there is no way I can personally verify that, maybe Mr. Ross you can. Well once these Palm PDA’s were placed into service, there was one problem after another. The software didn’t work as promised, so the FAMS threw millions of dollars at Datamaxx to try and solve the problems, which were never solved. After three years of disfunctional PDA’s being in service, Director Quinn came up with a brilliant idea. “Why don’t we buy new PDA’s and use a Windows platform?”. The thousands of now useless PDA’s were turned in, millions more dollars rolled out, and everyone was issued brand new PDA’s. Sounds like a happy ending to a wonderful story, right? Wrong. As in most disasters, they leave a wake of destruction for years to come, and it wasn’t any different in the case of the PDA Disaster. Just one of many victims in this disaster, are the hundreds, maybe even thousands of passengers who have falsly been entered into the US intelligence database as “suspicious persons”, when in actuality they were victims of a corrupt bureaucracy. Let me explain. The PDA’s were specifically designed to allow the FAM to submit what is called a Surveillance Detection Report (SDR) wirelessly and directly to an intelligence division in the Federal Air Marshal Service (which I used to be employed by). When Air Marshals witnessed suspicious activity or person, they would complete an SDR on the PDA, assisted by “state of the art” software… at least that’s how it was sold to the FAMS. It didn’t work. Numerous other law enforcement agencies around the country also utilize the intelligence information that is being submitted by air marshals, therefore, the “Arrogance & Ego Factor” applies here… other agencies were watching the SDR program very carefully. So when the PDA’s Datamaxx softeware began to fail miserably, the Federal Air Marshal Service began to have an image problem. Less and less air marshals were utilizing the PDA’s and were just throwing them in their carry-on bags and forgetting about them. This of course meant that fewer and fewer SDR’s were being submitted by Air Marshals. So how does a corrupt government agency deal with such a problem? Easy, it fabricates intelligence (but the government would never do such a thing!). The first field office to fall victim to this plan was the Miami field office. The Managers there began to put serious pressure on the air marshals to “find anything” to report… or else. The number of SDR’s from the Miami field office skyrocketed and surpassed all other field offices. Life was wonderful for the managers of the Miami field office. Their little social experiment worked so well, Director Quinn and his cronies decided to import their corruption to the Las Vegas field office, which at the time was the field office with the lowest numbers of submitted SDR’s. There, the Special Agent in Charge put out a written local office Directive mandating an SDR quota system, and if they didn’t comply with the quota, they would not receive good marks on their yearly performance reviews. Air marshals I spoke with told me that they were repeatedly making up intelligence. I was told that air marshals were randomly picking passengers out on flights and writing “suspicious person” intelligence reports on them. They told me that there was no way they were going to risk getting negative performance reviews or not get their pay raises for the year, so they submitted false intelligence reports on innocent airline passengers. This unethical practice went on for months until it was leaked to the media. It was then I decided I did not want to work for such an unethical and criminal organization, and I got the hell out of there. Months later I was told that after the media frenzy died down, the policy was reinstated, but this time it wasn’t put in writing. With that said, I’m wondering how thousands of passengers would feel knowing that they were falsely placed into an intelligence database as being a “suspicious person”. Will they now be placed on a watch list? I always find it a bit interesting when I hear about a passenger who has been stopped by TSA and told they are on a watch list, and its grandma from Cornhusky, Nebraska, and I have to wonder, was she a victim of the Federal Air Marshal Service SDR quota policy? So Mr. Ross, like I said, you have stumbled upon a large scandal the Federal Air Marshal Service is afraid will be made public. I encourage all FAMs who have knowledge of this SDR quota policy to come forward on this Blog, or contact Congressional members of the House Intelligence Committee, or the House Judiciary Committee. Lastly, for all of you Bush apologists and OPSEC freaks who will come on here and say that the information I have just given out will end the world and arm the terrorists with a weapon of mass destruction, you can all kiss my behind. For years I worked in the PDA intelligence branch and had to sit silently while Director Quinn toured the country giving lectures and speeches on every nomenclature and operation of the PDA and its software. I actually read one article on the internet where Director Quinn spoke at a Tech Conference and literally gave them every single piece of information regarding the operation and capabilities of the PDA. So if you have an OPSEC problem, take it up with your boy Thomas Quinn. Thank You ABC and Mr. Ross for finally exposing this corrupt and criminal FAMS enterprise.

Posted by: Former WFO Air Marshal | May 22, 2006, 2:56 am 2:56 am

Reagan’s former Chairman of the Joint Chiefs of Staff, Admiral William Crowe, warned us that George W. Bush’s policies were making us less safe. He told us that Bush was weakening our national security.
Here is yet further evidence of the incompetence of this administration. Whoever is running the FMA is inarguably another Michael Brown.
Bush administration incompetence makes us all less safe.

Posted by: nocore | May 22, 2006, 5:23 am 5:23 am

Jarhead:
Having the ACLU on one’s side is not a ringing endorsement. It’s an organization I have despised for decades. Your Mr. Tererri may well have a case, but as far as a WH conspiracy goes, please supply facts, not supposition. I have not seen nor read anything that would lead a reasonable and prudent person to believe that the President or anyone at the White House has anything to do with conspiring to hide the problem you describe.
It is this type of unsubstantiated talk in an arena of debate that can cast one’s position in severe doubt.

Posted by: not yet | May 22, 2006, 10:38 am 10:38 am

As a former TSA attorney, I can confidently say that the referenced “20/20” report barely scratched the surface of the endemic corruption and incompetence permeating the entirety of the Transportation Security Administration.
Sadly, the men and women who are flying missions day in and day out are subject to the whims of people sitting in beautiful offices in Reston who have no FAM mission experience.
As a side note to an above comment about Kevin Houlihan, an investigation should be conducted about his personal phone call to TSA’s Chief Counsel, Francine Kerner, that, remarkably, resulted in his son, Kevin Houlihan, Jr., being hired by Ms. Kerner fresh out of law school. Also, in yet another remarkable coincidence, Mr. Houlihan’s daughter is similarly gainfully employed at FAMS headquarters. Can anyone say “nepotism???” How about “preferential treatment??” How about a blatant violation of lawful hiring practices??
But the FAM’s are far from being alone in being treated like crap by TSA. I was personally subjected to a horrific level of hostility and abuse from management within TSA’s Office of Chief Counsel. Ultimately, I was forced out of my six figure plus a year position and my career is in tatters as a result.
But one thing is certain – I’m very glad that I will not be involved in any way with the Agency’s inevitable firing of FAM Pickard for coming forward and speaking up for the greater good of his fellow Federal Air Marshals and the flying public. Bravo to you, Spencer.

Posted by: Former Insider | May 22, 2006, 10:40 am 10:40 am

No core:
Why don’t you just sign off as “Al Gore”. Geez. talk about a forum for Bush-haters.

Posted by: not yet | May 22, 2006, 10:49 am 10:49 am

Las Vegas Air Marshal:
You would be far better off utilizing a lot less sarcasm in your effort to gain support for your cause. All the venom you spew forth about “Door Stops” contains nothing positive in the debate for your side of the argument. Am I supposed to believe that ALL of the FAM management are “Door Stops” and inept? Ever think how easy it would be to call you a “Seat Cover” or “Professional Book Reader”? That would be unfair. But it is the same line of insult you use.

Posted by: not yet | May 22, 2006, 11:02 am 11:02 am

Please Brian Ross, please continue this story. There is so much more out there. This corruption has gone on unabated for years. FAMs continue to simply quit the job in alarming numbers. The management is not too concerned. They tell us we will be replaced with FAMs that are trained differently and will not whine about how they do things.
http://www.wsvn.com/features/articles/specialreport/
C106/
This report and the associated violations of our OPSEC rules and common sense has been reported countless times by FAMs. It has been up for years on the internet and flying FAMs refer to it as the Al Qaeda FAM Training Tape. Why not give the enemy a snapshot of EXACTLY how we train and work to protect the public.
Brian Ross, please put out a call for any resigning FAMs to speak to you live on camera or for background. Each office is losing a handful each month. There are twenty-one offices. We are bleeding out.
This kind of insanity is the reason many of these ex-Secret Svc managers belong in prison. They are helping make another 9/11 style attack successful.

Posted by: Brandon K. | May 22, 2006, 11:52 am 11:52 am

How did anyone other than Don Strange become the new Director of the FAMS??? Hmmm. Because the Secret Service will not jeopardize the jobs of the dozens of cronies that are completely unqualified. Everyone knew Don Strange was set to turn the agency around and institute a policy of integrity.
If the heads of DHS and TSA really cared about honesty and service to country, Don Strange would be immediately appointed FAMS Director and told to do his job.
I wish ABC would poll the FAMs for their ideas on this. It would fall somewhere between 99.1 and 99.9% in favor of Don Strange as Director. He is the hero of us all who stood up to the corruption of Tom Quinn and his band of thieves. Don Strange is the same kind of man as Spencer Pickard, but he had the benefit of being in a higher position to inspire us all towards honesty.

Posted by: Truth | May 22, 2006, 11:59 am 11:59 am

Not Yet,
You said to Las Vegas Air Marshal;
“All the venom you spew forth about “Door Stops” contains nothing positive in the debate for your side of the argument.”
His side of the argument? His side of the argument accurately states the feelings of 95% of the flying fams. Not the 5% of fams(who work in the office and don’t fly) who are not disgusted with management.
What is YOUR side of the argument? You are either management or one of the Chosen Ones hand-picked by your SAC and sent to the focus groups to reinforce the false sense that the service is “on the right track”
If the Director Brown is reading this please reconsider allowing the SACs to hand pick the YesMen who go to the focus groups.
Does there need to be a focus group on who goes to the focus groups? C’mon, this is pure common sense.

Posted by: anonymous | May 22, 2006, 12:09 pm 12:09 pm

Not Yet Said:
“All the venom you spew forth about “Door Stops” contains nothing positive in the debate for your side of the argument. Am I supposed to believe that ALL of the FAM management are “Door Stops” and inept?”
Well well well, looks like I hit a nerve with a former Door-Stop. To answer your question, YES, each and every former Door-Stop Manager in the FAMS is in fact inept. I’m glad I could clarify that point for you.

Posted by: Las Vegas Air Marshal | May 22, 2006, 12:44 pm 12:44 pm

I AM A FLYING FAM, IT IS MONDAY, 3 DAYS AFTER THE 20/20 SHOW, THE MANAGERS IN NEW YORK HAD A MEETING THIS MORNING AND NOTHING WAS MENTIONED ABOUT THE SHOW, THESE SECRET SERVICE LOW LIFES. LAUGH AT THE FACT THAT THE NAMES OF THE SECRET SERVICE WAS NOT MENTIONED. TO GET THIS PROBLEM SORTED OUT, WE NEED WASHINGTON TO CLEAN HOUSE, WE NEED TO BRING UP THE GUYS IN THE AIR MARSHAL SERVICE TO STEP UP AND TAKE THE PLACE OF THE SECRET SERVICE, AND TO STOP THESE PEOPLE DOUBLE DIPPING. IT IS TIME FOR THEM TO GO. THE PUBLIC DOES NOT NEED THERE TAX DOLLARS SPENT IN THIS WAY. THE FLYING PUBLIC NEED TO KNOW THAT THE AGENTS AT THE AIR MARSHAL SERVICE WILL CONTINUE TO PROTECT THE PUBLIC, WE ALL SIGNED UP AFTER 9/11 FOR OUR OWNS REASONS. NOT ONE OF THEM WAS NEGETIVE. AGAIN, CONGRESS GET RID OF THE SECRET SERVICE LOW LIFES, THIS HAS TO BE DONE TODAY, WE HAVE PEOPLE TO TAKE THE PLACE OF THEM. THANKS AGAIN FOR BRINGING THIS TO THE PUBLIC EYE.

Posted by: NYFO FLYING FAM | May 22, 2006, 12:55 pm 12:55 pm

Spencer:
Where are you? Where is your voice here? You go on national tv and make claims, now we don’t hear you? Are you anonymous now? Why not come forward here in front of the blog?
If you are going to speak here, why not up front?
We want to hear from you!
We love what you are doing!

Posted by: just wondering | May 22, 2006, 1:12 pm 1:12 pm

What is “just wondering ” wondering about ? Haven’t you been reading all of the posts in this blotter ?
How many FAMS does it take to convince people that there is a major problem with malfeasance in FAMS management. This is not a situation of malcontents, we are talking about almost all of (95 %) the Federal Air Marshals saying the same thing. How many more FAMS does “just wondering” want to lose their jobs for speaking out.You think that the NAME is necessary ?
Has anyone mentioned that they have forced so many FAMS to leave that they now have useless managers sitting around with their fingers in their ears ?

Posted by: not wondering | May 22, 2006, 1:59 pm 1:59 pm

First, I appreciate all of the support I have recieved via email, phone, and here! But the most important thing at this point is that all of you who support me contact Congress and demand hearings. You all are correct that have stated that this is only the tip of the iceberg so make sure Congress knows everything. The more people who stand up the better chance that we will see the change that is gravely needed. I did this for one reason because nothing before has worked, and it is time for change in this agency! I want you all to know that I have worked to make these changes through ALL available channels except the media before I did these interviews!
THANKS AGAIN FOR THE SUPPORT and I hope to continue getting emails, phone calls, etc…
I HAVE NOT BEEN CONTACTED BY THE AGENCY AT THIS POINT SO RIGHT NOW I AM STILL A FAM.

Posted by: Spencer Pickard | May 22, 2006, 2:46 pm 2:46 pm

You are right…don’t trust anything you read or see. Go, see for yourself. I trust being the “reasonable and prudent” person that you are, you too will be able to “spot the air marshal”. Hey my three year old can do it.
To all spouses… I feel your pain. Maybe we should start our own blog. I bet collectively we could come up with better solutions and ways to manage this agency.
Please, when are congress and the media going to start asking why the GOVT regulates flight hours for airline employees but does not regulate flight hours for FAMS. I have watched my thirty year old husband’s health slowly deteriorate. He has been like all FAMS at some point, in three different time zones (including international)in one week. I have seen him come home ashin with dark circles. Never has he complained about his health or the constant demands that flying puts on his body. Demoralized, yes absolutely. He is out protecting his country and it’s people like the rest of the flying FAMS. With all the problems that upper management has created, these FAMS are still stepping up to the plate, knowing the kind of grave danger they are in. If the SAICS and ASAICS had the type of stress in their lives that Flying FAMS have, they would stop double dipping and quit. I think they should be required to fly daily. Actually…thats really scarey.
To all of FAMS and their families, Stay safe and God Bless.

Posted by: Fam wife | May 22, 2006, 3:23 pm 3:23 pm

I’m a college student that is in favor of change….
Good Job Spence! You should be proud of yourself, because you are doing the right thing by exposing all of the flaws. These flaws will now be changed in record time now, that you have gone public. You may have just saved the lives of many people. If you lose your job over this whole situation…Then I will call ABC, find your address and send my paycheck. It may not be enough to support your family, but I will do what I can to help. The rest of America should follow with just a phone call to their congressmen and give your support of Spencer’s quest to help keeping America’s sky safe. I pray you and your family is doing well and pray everything will be ok.

Posted by: florabama | May 22, 2006, 3:25 pm 3:25 pm

At the Las Vegas field office, we have lost close to 60% of our original force due to air marshals quitting in absolute disgust. That number is also accurate agency wide.
Do not believe the agency spokesperson (hack) Dave “Baghdad Bob” Adams when he tells you the attrition loss is only 4.5%, because these former Secret Service criminals truly believe it is alright to lie to Congress and the American public under the disguise of “National Security”.
THIS IS CRIMINAL FRAUD!
ps. Speaking in terms of “percentages” is NOT releasing Security Sensitive Information (SSI).

Posted by: The Anti-Knowlton | May 22, 2006, 3:37 pm 3:37 pm

Not wondering-
What are you talking about?
You ren’t making any sense regarding my statement. Stop lashing out at people. I was commending SP, stop wasting your time, and make a good argument.
Thanks.

Posted by: just wondering | May 22, 2006, 4:10 pm 4:10 pm

TO NYFO FLYING FAM:
THANKS FOR THE UPDATE. MY HUSBAND IS ALSO A NYFO FAM AND IS IN THE AIR. TODAY. HE TOLD ME THAT THERE WOULD BE A MEETING THIS MORNING – I CAN’T BELIEVE THEY NEVER EVEN MENTIONED THE SHOW! I CAN’T WAIT TO TELL HIM.
STAY SAFE!

Posted by: wife of a fam | May 22, 2006, 4:22 pm 4:22 pm

To all “unhappy” FAMS – Stop whining or seek employment elsewhere. It’s that simple. You either go by the rules or not. How hard could that be to understand.

Posted by: concerned citizen | May 22, 2006, 5:11 pm 5:11 pm

Dear Concerned Citizen:
Sounds to me like you are more of a scared SAC or some other manager (and I use the term manager very loosely). Even though I did leave the FAMs, you can not begin to imagine the stuff these brave men and women put up with on a daily basis. If you are a citizen then you would only want the best protecting yourself, your family, your friends, and your fellow Americans. This in no longer the case. So many quality men and women have already been forced out of a position that I dare say everyone of them loved and cared about. But a person can and will only take so much abuse. If your truly concerned then call upon your congress and senate to look into all of the formentioned problems this agency has been subjected too.
To Gary:
Sorry to hear you didnt make it through your situation either bro. I feel for you but know that you’ll make it through. Feel free to get hold of my original partner, he knows how to reach me. P.S. congrats on expecting the new baby

Posted by: James S | May 22, 2006, 5:51 pm 5:51 pm

This is “dead” on. As a former FAM, who left the FAM Service after the job beat most of the common sense out of me in the three “blood” years I spent there. This is the same common sense that kept me alive for the 14 years I spent working with the Federal Gov’t in various law enforcement jobs. I lost my pride, came close to losing my family and my sanity. I tried to do the “right thing” by bringing to light the problems I observed in the field, with policy and procedure. I was labeled a troublemaker by my immediate supervisor, but I still have the respect of my former co-workers. Enough is enough! Let’s stop blaming low level managers who are only working to supplement their already lucrative retirements through their second careers. We need to place the blame where it deserves to be placed, with former Director Tom Quinn. Quinn truly should be held accountable for the regime and irresponsible policies that are in place now. Believe me; he knows the problems that were outlined by 20/20. Quinn was well supplied with feedback from his FAMs which he chose to ignore. Even one current member of FAMS management, who was a former Secret Service supervisor, attempted to shed light on the problems. He was transferred to another posting within the FAM Service for his constructive criticism by Quinn. Former SAIC Strange was also screwed over by Quinn for standing up to Quinn for his irresponsible policies.
The men and women who make up the FAM Service are professionals, dedicated to serving their country. They are willing to make the ultimate sacrifice if need be and should be commended, along with their families for the support that they provide and for the work that they do. Managers across the spectrum should take note. Without skilled, dedicated employees, you have no job! Take care of the men and women who serve tirelessly under your supervision. After 9-11, we were the people that took the oath to get directly in the face of terrorism. Be a leader, a mentor and above all protect your own. Supervisors need to stand up and be noticed in the face of adversity. A true leader will do the “right thing” and not cower to the intimidation tactics of a poor manager, supervisor or even a director looking only to better serve himself. You, the supervisor, have to look at yourself in the mirror every morning and live with yourself based on the decisions that you make that potentially impact our entire nation.
I have many friends who are still employed by the FAMS and I wish them all the best.
A former “QUIET PROFESSIONAL” from the PHL FO.

Posted by: Former Quiet Professional | May 22, 2006, 6:57 pm 6:57 pm

MR ROSS… PLEASE KEEP DIGGING AND DON’T LIMIT YOUR INVESTIGATION INTO POLICIES THAT ARE OLD NEWS, LIKE DRESS CODE. THERE IS FAR MORE SUBSTANCE TO THE ISSUES AND DON’T STAY AT THE SURFACE. MAKE THIS AN INVESTIGATION INTO TSA MANAGEMENT IN TOTAL. THE FAMS EXPERIENCE WITH INCOMPENTE SS MANAGERS IS TRUE THROUGHOUT TSA. OF COURSE, THEY AREN’T ALL SS, BUT YOU DON’T HAVE TO BE A RETIRED SS GUY TO BE INCOMPETENT – JUST LOOK AT THE TOP LEADERSHIP AT TSA. DIG, DIG, DIG AND STAY ON THE ENTIRE STORY!

Posted by: Another Insider | May 22, 2006, 7:21 pm 7:21 pm

TO THE SO CALLED CONCERNED CITIZEN who posted on May 22nd @ 5:11pm.
Quote: To all “unhappy” FAMS – Stop whining or seek employment elsewhere. It’s that simple. You either go by the rules or not. How hard could that be to understand.
First of all most FAMS are seeking employment elsewhere but working for the gov’t and then trying to get the same benefits and pay are hard to find. If a FAM has 5 yrs left for retirement and the only gov’t jobs out there are jobs that do not offer law enforcement benefits then that FAM will have to wait another 15 years before retiring. BELIEVE me they are all looking for jobs elsewhere. Anytime a new gov’t jobs posts opening about 80% of all FAMS apply but getting hired is not easy… Most left great jobs after being offered higher salaries for a great job BUT the FAM service turned out to be an agency with rules being made up as they go along, which brings me to my second point. When you state “You either go by the rules or not. How hard could that be to understand” IT IS VERY HARD TO UNDERSTAND WHEN THERE ARE NO RULES!!! Everything that goes on in the FAM service is made up as they go along. You can do something today and if a boss wants to give you a hard time he’ll make up a rule and say that you violated it. Every boss in FAM is already retired and on a pension so they don’t really care for keeping their jobs they just want to be hard-nosed and try to act tough and annoy the workers that do all of the legwork.
I BET THAT YOU WILL BE THE SAME PERSON YELLING “WHY DIDN’T THE FAM DO SOMETHING TO PREVENT ANOTHER ATTACK” I’ll tell you why because management doesn’t have the slightest clue as to what goes on at the airports and inflight. All they care about is reprimanding FAM for crap… Oh, you wore a sweater instead of a tie, I’m writing you up…. but what about the fact that everyone around you knows that you are a FAM. From the minute you enter the airport they know who you are. Past security checkpoints and all everyone knows who you are. What do you really think that FAM carries plastic weapons so they can get past everyone without being detected. Come-on man GET REAL!!!!!
Believe me they are all trying to get out…. The rules are that there are no rules and you get into trouble and threatened to be fired if you sneeze the wrong way. These are people with families you can’t afford to be fired!!!

Posted by: FAM Family | May 23, 2006, 6:51 am 6:51 am

Don Strange is the one man with the experience and courage to LEAD the Air Marshals. I hope someone in a position of a power who cares will find this out.
At least Tom Quinn is now known and proven publicly to be a liar. All of the flying FAMs have known it for years, now the American public and Lyle Lovett can know Tom Quinn is a liar – plain and simple.

Posted by: SEA FAM | May 23, 2006, 10:04 am 10:04 am

ABC, I hope you look into many things. Check that NY guy that allows IBM security to shoot on our ranges so he can get a gig over there. Cronyism is rampant, these guys are like the mafia.

Posted by: Fedup | May 23, 2006, 10:28 am 10:28 am

To all “unhappy” FAMS – Stop whining or seek employment elsewhere. It’s that simple. You either go by the rules or not. How hard could that be to understand.

Posted by: Spec Ops FAM | May 23, 2006, 2:00 pm 2:00 pm

Thank You Spencer Pickard!! Keep up the good fight, for all you believe in and stand for. I am proud to say, I once went to school with am amazing human being!

Posted by: Lauren | May 23, 2006, 5:31 pm 5:31 pm

It’s difficult to go by the rules when leadership breaks them. So, fine example they set that should be followed.
Also, by attempting to place fear, ridicule and intimidate employees is the wrong attitude for management to have, only shows your true side.
God Bless.

Posted by: Victoria Rum | May 23, 2006, 10:41 pm 10:41 pm

yeah its crazy you cans pot then amywhere especially during when they board the aircraft and get on teh actually plane. i mean i have spotted them alot of times. because tehy have to show lal there papwork to teh flight attendants in front of other people watching. personally if your smart and know what to look for your going to spot them. because they have so much paperwork they have to show. its nuts how r theyt supposed to protect us if the terrorists can spot them. but tnen again as long as they detter them there shouldnt be a problem. but i still think its so dumb showing all that paaperwork when other passengers are watching them. they should do it electronically. you know have special boarding passes so when you check in it says your an undercover air marshall or something like that get rid of the paperwork people.

Posted by: andrew | May 24, 2006, 12:57 pm 12:57 pm

To All:
Here is the deal. There is a difference between management and leadership. Management, poor as it is, is what we have. I’ll try not to ramble on here, but I may shift gears a few times. What is Homeland Security? Didn’t that used to be called Department of Defense? With a 4 star General in charge we can still have civilian employees. The FAM should not be conducting law enforcement but counter-terrorism. Let’s start by getting rid of the Field Offices. Make Regional Offices where you go once a quarter for training. This would save millions and get all the office pogs back in the air. Anything to do with an aircraft should be FAMS jurisdiction. With a SWAT Team FAMs could get out of flying for a little while. We don’t have a “job”, we have a “duty”, because that hand was raised and an oath was sworn. So, to those that say if you don’t like it; leave. I say we should all stand up for what is right and not be a robot. Anyone interested can also look on delphiforums and enter keywords “air marshal” to see what has been discussed in the rank and file for years. I seem to remember getting e-mails from higher up concerning different FAMs suffering from cancer. All had a clean bill of health when they started. All are different colors, races, age brackets and sexes from across the country. What do they have in common? They are FAMs. How many flying FAMs are former or retired Army, Air Force, Navy, Marine Corps., Coast Guard, Police, Deputy Sheriffs, Firefighters, Detectives, Correctional Officers, Attorneys, Doctors, or Nurses? 99%. Why did we need to hire these other guys as managers? Because none of the above had experience. That is a real “Gimme a break”. When new directives come out they don’t supercede the old directive so you are hard pressed to know which one to follow. If they did supercede the old one then they would state that on the new one. Managers job basically is to review your time sheet (since FAMs do thier own) and review your travel voucher for over 120,000.00 a year plus their pension. Maybe HR at the regional Office could do that.I was told my job is to fly. No it is not. My job is to detect, deter and defeat hostile acts with effective deploymnet. That doesn’t mean fly 5 days a week with split days off. We have all made sacrifices for our country and will continue to do so, while we are looking out for others, who is looking out for us? I know for a FACT that this will be bigger than Whitewater, Watergate, or Iran-Contra. Watch out though, these guys will smile in your face and stab you in the back, double talk you to death or if all else fails pull the “National Security” card. Let’s look at the last 6 months. Miami shooting, Houston FAMs arrested, Quality Survey distibuted, DHS racked across the coals for Katrina and now this story. If things don’t change now, they never will. When a supervisor flys while doing a “Check Ride” I am more worried because they are a liability. They have lower firearms standards, don’t have to participate in any training (i.e. strength, endurance, tactics, legal, etc.), but they are going to tell me what to do and how to do it? If nothing happens than they will counsel you on looking out the window too much on the flight (true story). Let’s make this program work by scapping it and starting fresh. I don’t want to hear anymore that it’s a new agency and about growing pains.

Posted by: Fedup | May 24, 2006, 1:07 pm 1:07 pm

TO CONCERNED CITIZEN
who wrote” To all “unhappy” FAMS – Stop whining or seek employment elsewhere. It’s that simple. You either go by the rules or not. How hard could that be to understand.”
Obviously you are not a CONCERNED CITIZEN because if you were you would of not written such a ignorant comment. You can see by all the responses that people have written, this is a VERY BIG ISSUE it is not just one or two or even twenty disgruntled employees it is hundreds, possibly thousands. Every wife of a flying FAM is concerned. The issue is nobody can speak up because of fear of losing job. Most FAMS are married have kids, house, been working for govt for more then 5 years. Lot easier said to speak out then to do. Becuase in the past when people have spoken out it did not affect the agency at all. This is not first person to come to news. My husband worked for Border Patrol and there was a lot of problems there also. But they had a union where they could be heard. They had representatives that fought for them. The FAM service doesn’t allow that, they don’t want to hear problems to fix them.
Another thing -To all who blame the president, listen I can tell you all sorts of Stories that occurred while Clinton was president. I can tell you how when clinton was president the Border Patrol got told to sit on X’s(which were little trucks) that BP guys could not leave, they were told it would deter aliens from crossing. Let me tell you all’s the aliens, and drug smugglers did was go down the road a little bit farther. Yes every job has problems, but the FAM service has issues that not only put the flying FAMS at risk, but also put all the passengers also. So if you are such a concerned citizen you would try to help the FAMS out to correct the issues. Most FAMS like my husband became FAMS to protect their families and country. By all these comments they want change, so they can do there job to the best of their ability. They are the best trained agents around, but are forced to not do their jobs because of supervisors, airline agents, gate agents, flight attendants and so on because they all have EGOS and want to be in charge. How dare an air marshall be superior to them. The FAMS are carrying the guns and if anyone is going to save them from the next terrorist, it will be the Flying FAM, otherwise the plane will be shot down and they will all DIE. Becuase there is no way another terrorist is going to use the plane as a missile again. So for all you flight attendants think about that next time your nasty to a FAM. To Concerned citizen and any one else who has his/her viewpoint think the next time you fly if there are no air marshall on that plane because they all quit, what is going to happen to your plane if a terrorist is on it? MIGHT SAY YOUR DEAD!

Posted by: sleepless | May 24, 2006, 8:53 pm 8:53 pm

I would just like to say sorry to all Fams that still have to put up with the daily crap of boarding and your retired supervisor. This agency still thinks it can place all it’s problems under this excepted service clause. I still ask Fams if anything has changed and They all say nothing for the good. I still wonder If The Fam service will ever come thru with what they had promised Fams before they had got hired. The pay is better than most agency’s but it’s not worth the worry of being wrote up for youe cell phone being over the mins or a flight attd saying you were asleep on a flight and taking thier word over yours. You Fams must really hate being threated with the on the beach thing. Just hang in there it cant last this way forever. Remember the 5 year contrats on the retirees is coming up and I don’t believe the contract should be renewed. That was quinn’s thing and thank god he is gone!!!!!Oh ya what about all being I band? Or 1811 ha ha? What happened to all the Fams that got terminated over Top secert clearence? I heard that was a way to cut back on the force, and most had went to appeal boards that were already decided to pick and choose who to keep and who to fire. I wonder If anything was ever done about that? I was hoping there was a law suit filed for wrongful termination for those Fams. We got a waiver so that means you must have been some what ok? I know of good people that were released with no problems on there background and some were kept that you could not believe what was on there backgrounds.I don’t remember one bit of material we seen as top secret. All Fams hang in there God Bless everyone of you, My prayers for you and your Families!!!!!!!!!!!!!!1

Posted by: Former Fam | May 30, 2006, 11:13 am 11:13 am

Don’t let this be the “Flavor of the month”. PLEASE keep on this. For those that say that if you don’t like then leave. I am wondering if you would have followed orders at Mai Lai in Viet Nam and massacred innocents or would you have stood up for what is right. I guess “Deep Throat” was a crybaby, too.

Posted by: Fedup | May 30, 2006, 11:49 am 11:49 am

I total agree with this story. I fly every week and it is very easy to spot a FAM. Typically, there are at least two of them on my flight. Their protocols are all of the same. At least they started traveling with Notebooks & a rollerboard to look more like a consultant.
To the FAM’s, thanks for your help in keeping our airlines safe!

Posted by: Mark | June 8, 2006, 11:18 pm 11:18 pm

I have such respect for people like Pickard who have the courage and conviction to speak up and out. Time will show these people as truly patriotic and agents of key change in our nation.

Posted by: jennifer LaForce | June 10, 2006, 1:29 am 1:29 am

It is very sad to see that nothing has changed since I left the FAMS in 2003. We were suckered into believing the benefits that were promised to us. Those of us that were fortunate did get highspeed training for a few weeks, but that soon ended. When I got to my office in CVG I was amazed by the idiots running the show there. The former Secret Service Joker that ran the office scared me so much I quit. I was fortunate. I had a good job to go back to. Many of my friends that still fly werent that fortunate. Keep up the fight and I will say a prayer for you.

Posted by: terry | June 16, 2006, 3:25 am 3:25 am

Problem that I can see here:If the FAM truly acted as anonmymous as the people hear said it should, how likely would an equally large number protest the agency ‘spying’ on passengers?

Posted by: RKH | June 21, 2006, 10:58 pm 10:58 pm

Feather in one’s cap – A

Posted by: BAXTER | November 29, 2007, 2:54 pm 2:54 pm

With the sort of Keystone Cops activity as occurred in Charlotte, NC yesterday, who needs air marshals? Sounds like when Barney Fife shot his foot in front of Andy by accident with his only bullet. What a joke!!! Air marshals? Who needs them? Only more accidents waiting to happen when terrorists are not even around. Looks as though the air marshals are more of a problem than if there were terrorists on board to boot!

Posted by: Ron Feuer | March 25, 2008, 8:27 am 8:27 am

Hey guys, I work at the Pentagon as a Police Officer and we are having the same issues. I will come up foward soon and unmask all the hypocrite that’s been messing with all of us for a while. I got all the proof I need, I’ve just don’t know yet how I want to do it. So hang on guys, your time will come soon, and don’t forget whose smile last, laughs better.

Posted by: N/Ae | July 4, 2008, 9:11 pm 9:11 pm

this is crazy.are the people in charge all 6yrs old,its disgusting.
thinking of their pride instead of saving lives and using team work.just plain stupid politicians.

Posted by: r.hibbs | May 26, 2009, 11:32 pm 11:32 pm

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