The newly appointed Director of the Federal Air Marshal Service, Dana Brown, says he has come to believe there is a serious morale problem in the Federal Air Marshal Service. In a five-page, single-spaced internal memo, obtained by ABC News, Brown writes that following a recent series of listening sessions, dinner and field office visits with working air marshals, "Candidly, morale was much worse than I thought," and pledged to work to improve the situation. And for the first time, the director also responded to numerous air marshal whistleblowers who spoke out about problems in the air marshal service on ABC News’ 2020 and in local news stations around the country as well as a highly critical congressional report. "We have been in the media more than usual and several evenings ago, a Federal Air Marshal asked me how I felt about it," wrote Brown. "[I've] come to accept that fact that there are those among us, who believe that they did not have a voice in the Federal Air Marshal Service and that the only way for them to be heard was to speak out through the media, Congress and other external means." Brown continued, "The only logical and positive approach to our situation is to recognize that everyone involved in these media events has the best interest of the Federal Air Marshal Service at heart." In his message, Brown described details of a widespread on-going internal review of operations he had initiated, as previously reported in the Blotter, and pledged to keep air marshals posted on developments, saying, "If this situation remains the same a year from now, I will be very disappointed to think that all of what we are trying to accomplish will have either failed or been insufficient." Read the full text of Brown’s memo. Read past ABC News reports on the Federal Air Marshal Service.