By David Schoetz

Feb 15, 2010 12:26pm

Southwest Picks Wrong Fat Guy in Kevin Smith

   Looks like Southwest Airlines may have picked the wrong fat guy. Kevin Smith, the film director behind “Clerks,” “Mallrats” and others and the actor who played Silent Bob, was asked off a Southwest Airlines flight this weekend between San Francisco and Burbank for taking up more than one seat, in the airline’s opinion, thereby threatening the safety of the flight.  The two sides of the dispute are described here by Smith in a (classically Kevin Smith) Smodcast and here in a Southwest Airlines press release entitled “Not So Silent Bob.” Smith, admittedly fat but not “that fat,” typically buys two tickets when he flies Southwest Airlines for comfort. This time, trying to fly standby on an earlier flight, he was forced to fit (unsuccessfully, according to the airline’s assessment) in just one. The Southwest “Customer of Size” policy, instituted 25 years ago, deems any customer who “cannot comfortably lower the armrest,” according to the pilot’s assessment, unfit to fly. Complicating the issue has been a Twitter play-by-play — including the photo above — turned back-and-forth between @ThatKevinSmith and his 1.6-million followers and @SouthwestAir and their 1 million followers. Southwest Airlines has apologized, but it doesn’t look like Kevin Smith is anywhere close to finished expressing his outrage from his massive platform. A report from Yunji de Nies, who filed for “World News” last night, may be in the works. UPDATE: A report from Yunji de Nies is in the works. ——————– UPDATE 2: Here’s last night’s report on this touchy subject:  

User Comments

Why does Southwest need to apologize, they have had this policy for years. Kevin Smith is a pompous idiot and should be pursued for slander….

Posted by: JR | February 15, 2010, 12:46 pm 12:46 pm

You’re missing the point JR, and Bob, he WAS ABLE to lower the armrests, and the people in the row with him didn’t complain. Whats the use of having a policy if you don’t abide to both sides of it?

Posted by: Johnny | February 15, 2010, 12:49 pm 12:49 pm

Ok, the policy has been in place for 25 years. Since then, the size of plane seats, legroom and isles has shrunk, and the passengers have expanded.
Most airplane seats, especially the regional carriers, are simply to small for what are normal passengers today.. in both width AND height. Too many people are jammed into the space. How can you clear a plane quickly if needed?
If there was ever a reason for some industry regulation, it is over this issue. Given revenue issues, carriers will not change unless forced to.

Posted by: Trilon3 | February 15, 2010, 12:51 pm 12:51 pm

Oh come on. Most of us have experience how painfully long flights can be when squished next to an overweight person. There are lots of people defending him but how many of them would actually choose to fly next to him for a 4-5 hour flight?

Posted by: Keri | February 15, 2010, 12:53 pm 12:53 pm

“…to what is a massive platform.”
lulz

Posted by: not blank | February 15, 2010, 12:54 pm 12:54 pm

@Trilon3: It was a 1 hour flight.

Posted by: John | February 15, 2010, 12:59 pm 12:59 pm

I completely agree with the airline. Taking 50+ flights per year over the last decade I empathize with the airline and other passengers. I have had many flight where I had to literally share my seat with someone, who usually wants to put up the armrest so they can fit. He had 2 seats on a later flight. If there had been 2 seats he could have had them, or if he’s as successful as you make him out to be, he could have easily bought a 1st class ticket on another airline so that no one would have had to share their seat. Lose weight or wait for 2 seats…but he is no victim.

Posted by: Matt | February 15, 2010, 12:59 pm 12:59 pm

Come on tho, Kevin’s a husky dude but he’s not overflowing with male jelly here.
Southwest went way overboard.

Posted by: Corey P | February 15, 2010, 1:09 pm 1:09 pm

Let me first say that I myself am a ‘oversized’ person of 250lbs. While It is unfortunate that Mr. Smith was ejected from a flight, I can’t undestand why he was suprised. Obviously he knew of the policy because he had purchased to seats. While it may seem unfair I can completely understand it. When I travel I try to make sure that I sit next to my daughter so that we can lift the arm and be comfortable. I feel bad when I have to sit between two people I don’t know. They paid for their ticket and they shouldn’t have to share their seat with me. The biggest mistake that the airline made was by not sticking with the policy when he made the change in flight. If he had purchased 2 seats originally then shey should not have switched him to a flight that did not have 2 seats available. But then again, he should have taken some responsibility for the situation and not accepted the switch if they did not have the proper seating.

Posted by: Baker | February 15, 2010, 1:12 pm 1:12 pm

Please spare us the outraage. Mr. Smith’s industry tells people to go home for being too heavy every day.

Posted by: Barry | February 15, 2010, 1:12 pm 1:12 pm

He is a victim. The seats have been made smaller so more can be sold- check history of airlines-seat sizes.Who doesn’t think those seats are too small, not comfortable size for anybody.
When the seat is purchased is the time to give information to the customer on size of their seats. To be sure that before the customer purchases the seat that they fit the size requirement. Seems there is a contract- offer-purchase, so it should be stated dimensions clearly written. Making his leave his seat is breech of contract; or blatant discrimination; or a cruel joke to humiliated the the person who is different. Glad this happened to a prominent person, who can do something, because the rest of society gets all kinds of hidden discriminations.

Posted by: kat | February 15, 2010, 1:13 pm 1:13 pm

As I said before, I myself am an oversized person, But I can completely understand the policy. I am able to fit into the seat belt, but I still will sit next to my daughter (she’s tiny) so that I don’t overcrowd a stranger. I felt so bad for my Son-in-law the last time that we all flew together. I sat with my daughter and he sat in the row in front of us. The man who sat next to him was Considerably oversized and lifted the arm between them without even asking, then had the nerve to ask my son-in-law to move over. He then proceeded to complain the rest of the flight about not having enough room and being obviously irritated everytime my son-in-law would brush him. I had a hard time not speaking up, especially since seeing my son-in-law (6’2″) squeezed into the corner of his seat (dressed in his fatigues) while he was on his way back to base for re-deployment ceremony and celebrations. Please don’t make your weight issues someone elses problem. Have some respect people!

Posted by: Baker | February 15, 2010, 1:13 pm 1:13 pm

I’d LOVE to sit next to Kevin Smith on a flight…and I am also ‘oversized’. The rude people who have posted ‘fat-ass’ comments on here don’t realize that some people are predisposed to being overweight, so despite their efforts they will likely stay that shape. I’m not saying people shouldn’t make an effort to be healthy, but no one chooses to be fat.

Posted by: Mark | February 15, 2010, 1:19 pm 1:19 pm

Kat, if you read the article you will see that he new of the policy. In fact other reports state that he actually had two ticket purchased for a later flight but switched to the earlier flight. As I stated before. The fault of the airline was in not standing by their policy when they made the flight change. Yes, airline seats are small, but that is the way it is. Airlines need to make money to stay business. If you know that you don’t fit in a regular seat then fly an airline that has 1st class or pay for both seats. Take some responsibility for yourself. If we start increasing the seat sizes to fit ‘oversized’ people then the average person will not be able to afford to fly.

Posted by: Baker | February 15, 2010, 1:22 pm 1:22 pm

-having to literally share your seat by putting up the armrest for someone of a large size. The large passenger is further humiliated by having to ask that. More information given at time of purchase by the airlines with information given how to remedy this such as first class, or purchase a second seat. Than if on the flight the person doesn’t fit- fine them.
Who realizes how dreadfully small those seats are until you are arm to arm to the next passenger and put the seat back and you are in somebody’s lap.

Posted by: kat | February 15, 2010, 1:24 pm 1:24 pm

I think Kevin Smith is sad about his weight. Plus it hurts to be told your heavy even if you know you are, you still don’t want to hear it. He is making fun of himself with all of his comments and twitters and needs to just let it go.

Posted by: JJM | February 15, 2010, 1:28 pm 1:28 pm

Har….Har….Har…. too fat… he IS too fat.. get on a diet bub….

Posted by: Winski | February 15, 2010, 1:28 pm 1:28 pm

My family and I, combined, used to fly SouthWest about 20 times a year. After they kicked a woman off for breast feed, and kicked a couple women off for “provocative” clothing, we switched. And with this latest absurdity, I can see we will never switch back. Who the hell runs this airline, Daffy Duck?

Posted by: Scytherius | February 15, 2010, 1:34 pm 1:34 pm

Kat, I think you still miss the point that Kevin is a frequent flyer and was completely aware of the policy. He had purchased 2 tickets. Yes, it can be embarassing to have to put the arm up (I know, I weight 250lbs) I don’t have to put the arm up, but it is more comfortable for me. That is why I sit next to my daughter. I have only once had to sit between 2 other passengers and that was only because our connecting flight was canceled and we were put on another crowded flight,and we had to take the seats that were available. As I stated before it is not fair to expect the person next to you to share the seat that they paid for. And even if you don’t need to put the arm up to fit into the seat doesn’t mean you don’t overflow into the seat next to you. Fat is funny that was, it has a life of it’s own

Posted by: Baker | February 15, 2010, 1:37 pm 1:37 pm

Look people, here is the way it is. Southwest is, and has alway been, an economy airline. No perks, no frills, they don’t even have assigned seats. they do not offer 1st class because of this. As far as kicking a woman off for breast feeding I don’t know. If you hear witness account of the women who were kicked off for procative clothing you might find that was ‘their’ account. Other passengers say that they were being rude and disruptive. I know that I flew American Airlines once this year and way shocked at how rude the attendants were. When the man in front of us offered to help the pregenant lady next to him put her bag up the attendant tried to take it from him and told him that if she could not put it up herself then it should not be counted as a carry on and she would need to check. Didn’t shock me at all be they had the man arrested for disruptive behavior when all he did was ask for orange juice (according to fellow passengers) I know when I was on the flight I couln’t even get their attention to get a cup of water.

Posted by: Baker | February 15, 2010, 1:57 pm 1:57 pm

I’m not fat and those seats are too damn small… And ANYONE WHO THINKS HE BUYS TWO SEATS BECAUSE HE’S FAT SHOULD STOP BEING SO LAZY AND LISTEN TO HIS SMODCAST! Southwest just lost a customer!

Posted by: Anthony | February 15, 2010, 2:58 pm 2:58 pm

@trilon 3: I would pay handsomely to sit next to Kevin Smith on a flight, just for the conversation. And apparently neither passenger to his right or left had an issue with him. SW arbitrarily tried to apply an out-dated “policy” in an era where economy seat and aisle sized no longer accommodate most travelers. And it was arbitrary indeed: Mr. Smith has traveled SW countless times, yet never been asked to vacate a seat because of his size until this point. And it appears there was another passenger of even larger girth who was not questioned on the same flight. So either it’s a black-and-white, applies-to-all ‘violators’ policy or it isn’t. SW has definitely lost my business, and I don’t even have seat-size issues.

Posted by: culchiewoman | February 15, 2010, 3:29 pm 3:29 pm

I read the offer of a false apology by Southwest Airlines with no determination on the part of the company to make a change in their behavior. In other words, they are lying in order to continue abusing their customers, as they have no intention of changing their behavior. How do we know this?
People don’t apologize for no reason. If Southwest is going to apologize, Southwest must have done something wrong. If one has done something wrong and apologes without acknowledging one’s violation, and if he/she offers no future commitment to change, one is offering no apology at all. It is a false and empty apology. We all know that people who offer empty apologies with no commitment to change, offer those empty apologies merely to sound good or get themselves out of trouble, but we also know they are secretly reserving for themselves the “right” to commit the same acts in the future by not addressing a method for resolving the policy issue in question.
The fact is, Mr. Smith met the stated requirement of Southwest Airlines. He was able to lower both armrests and did not invade the space of other passengers. So, by its own stated policy requirements, Southwest is wrong. Southwest violated its own policy which it refuses to acknowldge, therefore again, its apology is empty.
If Southwest was serious about its commitment to its customers, it would enforce its policy equally, thereby ensuring this will not happen again.
Like a spouse who cheats, apologizes, then cheats again and again, or a thief who steals, apologizes, then steals again and again, etc., Southwest is showing itself to have no integrity until it acknowledges its violation, addresses the policy issue and makes meaningful change.

Posted by: lt | February 15, 2010, 3:34 pm 3:34 pm

Airline seats are shrinking; Americans are getting bigger.
They need to post a size/weight limit so that you know ahead of time if you will be allowed to fly, or not. No one likes surprises, or humiliation.

Posted by: Suzanne | February 15, 2010, 4:12 pm 4:12 pm

I understand that Southwest has the best–that is, safest and most reasonable–rules regarding pilot scheduling of all American airlines: they allow their pilots time for adequate rest.

Posted by: Patrick | February 15, 2010, 4:13 pm 4:13 pm

Tough – Kevin Smith is an idiot who does nothing but send out stupid “tweets” all day…for most of us who have lives we really don’t care what you’re doing every 8 minutes of the day.

Posted by: Daryl | February 15, 2010, 4:28 pm 4:28 pm

I am a very frequent flyer. Here’s the airline rule: If you can’t walk down the middle isle in coach and avoid having both sides of your ass hit both sides of the aisle while you are walking, you are too fat and need to try P90x or start eating a vegetable or two. I have had to sit next to Jaba the Hut on several occasions and it is no walk in the park. Holy cow, when does this all end?

Posted by: Jack | February 15, 2010, 4:29 pm 4:29 pm

the director should apologize for creating a Twinkie shortage…

Posted by: MarkNtejas | February 15, 2010, 5:09 pm 5:09 pm

We should be reviewing SWA’s policy of over flight attendants – Look around the airports next time you’re walking near SWA’s gates…I’ve seen FAs that make Kevin Smith look like a slim jim! Who is really the safety risk – an overweight passenger or a overweight FA? Give us a break SW! Send your FAs to the gym!

Posted by: Slim Jim | February 15, 2010, 5:16 pm 5:16 pm

I’ve adopted a new policy to try to drive whenever humanly possible. On a flight from Newark to Las Vegas I began to vomit – I had a window seat (next to 2 women who were approaching 90 years old)-it happened so fast & I had forgotten about the paper bag that was tucked in the pocket. The 2 elderly women were sweet – they offered me a tissue; the flight attendant (Continental) only gave me a dirty look – water would have been nice. As for SW Airlines – I think of banjo music.

Posted by: Carol | February 15, 2010, 5:33 pm 5:33 pm

The key bit of information in this whole issue is that Southwest has a posted policy, Kevin Smith was in compliance with the posted policy, and they threw him off the plane anyways.
If you listen to the Smodcast, you will see that he gets the second seat because he wants a buffer seat, not because he spills over. And he further proved Southwest was in the wrong when he sat comfortably on the next flight WITH THE ARMRESTS DOWN.
This issue has brought out a lot of anti-fatty sentiment, not much of which has been very kind. But the simple truth is that Kevin Smith is not one of those obese people that flows over into his neighbors’ seat.
The policy states that it’s the “captain’s determination” as to whether someone has to leave, but the captain never saw the situation. It was a gate person who kicked Kevin off the plane.
Southwest would have been much better off if it had simply followed its own written policy – one that has been in place for over 25 years. In other words: if the armrests fit, you must let’em sit.

Posted by: Kevin E | February 15, 2010, 6:04 pm 6:04 pm

Stupid mindless twitts !!! Yea I am overweight but I also have diabeties to which I gain weight and cant loss it no matter how,when or what I eat and an airlines charging more for a person of weight while they make the seats smaller so there will be more profit for the stockholder.Then there is me who doesnt have a savings account who has been layed off because of this economy ..HOW AM I GONNA AFFORD 2 SEATS TO RIDE ON AN AIRLINE???Oh and the underweight do they get charged less because they throw up their meals after they eat. Why are we all being punished because of big buisiness.Aint it funny how big buisiness plots to get us fighting amoung our selves so we forget about who really started this with the smaller seats so they can make more money !!!

Posted by: chet | February 15, 2010, 6:08 pm 6:08 pm

How much does he weigh? 400 500?

Posted by: skinny | February 15, 2010, 6:11 pm 6:11 pm

What transport system moves 500lbs of cargo for same price as 100lbs. If the passengers next to him did not complain about the spillage into their space it probably was because they were embarrassed to say something in front of him. So I say to Kevin and others of super sized proportions buy two seats.. if too cheap to buy 2 seats as needed check out another means of transportation or perhaps the cargo section.

Posted by: O McDaniel | February 15, 2010, 6:19 pm 6:19 pm

I Never fly southwest and I am a Big Person I flew Continetal Last summer and they were so nice and helped me every leg of my Journy I was so pleased. Even though it was Cheaper and a direct flight on sw I didnt want to chance it and after hearing the stories unless they change thier policy I never will……..

Posted by: BIG1 | February 15, 2010, 6:30 pm 6:30 pm

The problem is that the “average” size in America is well on it’s way to being overweight/obese.Actually, statistically, the majority of American adults are considered overweight. So this is not something that’s just a rare problem, it’s becoming the norm. We can argue about why that’s happening (I think it’s a mix of person responsibility and factors beyond our immediate control) but the fact is that it’s the new reality. And airlines need to step up and respond to the changing demographic.
Additionally, what if they practice this policy in regard to someone who is heavy solely due to disease or some other physical malady? Isn’t that discrimination? They wouldn’t be allowed to refuse to let someone fly just for having cancer or MS or something. They accomodate passengers in wheelchairs. What would be the difference?
Also, what about very muscular individuals who take up more room? Would they be affected by this policy? Or is it soley reserved for the “fat”.

Posted by: anonymous | February 15, 2010, 7:02 pm 7:02 pm

didn’t anyone consider the potential safety factor for someone sitting next to this man if they are unable to get out of their seat in an emergency? i am a small, middle-aged woman who works hard to keep in shape. I often wind up next to someone who takes up half my seat. What if I took up my whole seat?

Posted by: little woman | February 15, 2010, 7:05 pm 7:05 pm

In regards to Kat’s comment that Kevin Smith is a victim, well, if he’s an American, the he’s a victim. We’re all victims and all deserve entitlements. We’re like little children and need someone to take care of us , change our diapers, and when we plump for whatever reason, WE MUST BE TAKEN CARE OF BY SOMEONE (mommy!!!). This will happen shortly as we’re well on our way to becoming a Socialist country. Listen, do you know anything about economics??? Airlines are barely making it and are trying to be more efficient so that they will not go bankrupt. Did you know that many cross-country flights, even when fully booked, lose money??? The fuel consumption is one thing (cost per pound of extra cargo weight), and there is also the opportunity lost if the overweight person requires two seats. If the large person pays for two seats, that may suffice. There’s also a safety issue is the plane has to be evacuated. Think about this: Your plane crash lands and the large person in front of you cannot move rapidly or maneuver through the wreckage. He traps you in the burning plane and you become part of the carnage. But we have to be fair to everyone! So Kat, the fat guy gets two seats instead of one, will you help pay for his seat along with the other passengers? The airlines won’t give it away for free.

Posted by: drdantobe | February 15, 2010, 7:53 pm 7:53 pm

Why should he be entitled to impose himself on others. I applaud SouthWest for throwing him off the flight.
Obese people are not entitled to anymore space even if they are a celebrity. This guy is obviously looking for some publicity that his career is not getting.

Posted by: John | February 15, 2010, 7:59 pm 7:59 pm

Bottom line is if you need two seats you buy two seats. Don’t steal half of mine. He should have never been allowed to board when holding only one ticket.

Posted by: robeson | February 15, 2010, 8:37 pm 8:37 pm

Airlines should seat all “overweight” passengers next to each other on their flights. They can then determine if they are too “fat” and whether or not the flight was enjoyable.

Posted by: CTSlkr | February 15, 2010, 11:07 pm 11:07 pm

If he put as much energy into losing weight as he has with whining and crying about this problem that he caused, then maybe he wouldn’t have to worry about fitting into one airline seat in the first place.
But a bigger question remains: how was he able to stuff his ego into such a small space like a Boeing 737?

Posted by: Mike | February 15, 2010, 11:09 pm 11:09 pm

OK,
The lady that said 90% of obese people are that way because of what they eat needs to get her facts straight. I grew up overweight and it is NOT ONLY BECAUSE you eat wrong. There have been several studies done that prove obesity has several causes and yes improper diet is part of it but so is the society you are part of, your family history and other factors. I luckily found a surgeon that was able to give me a tool to help me loose my weight and before you say it NO IT IS NOT the easy way out. I struggle daily with my obesity and it makes me ill when stuff likes this happens

Posted by: Trent | February 15, 2010, 11:50 pm 11:50 pm

Your obesity is not the airline’s
problem-it is yours.
The policy is there for a reason
and you are free to buy another
ticket or not fly on the airline.

Posted by: Rich | February 16, 2010, 2:47 am 2:47 am

I had to sit with a fat lady on a plane. She took 1/2 of my seat. We had to put the arm rest up. I sat on my left butt cheek, and had to lean on lmy left arm. My back hurt for a day! Where are my rights? I paid for a full seat!

Posted by: amy | February 16, 2010, 8:43 am 8:43 am

Couldnt have happened to a better airline! Southwest is notorious for their staff living in power trips. Its like traveling in Communist Russia with the KGB watching. I remember several years ago, we were flying home on Southwest and my husband was carrying a cappuccino maker in a box. Upon checkin we asked if it was ok to take it on the plane and they assured us it was. We boarded the plane, and I was ahead of my husband. We knew it would fit in the bins because it had been tested in one of their metal examples. When I took my seat I realized my husband wasnt there anymore. I started getting worried when most of the plane was full and he still was not there. Then came the lovely page for me to come out of the plane. I exited to find the agents arguing with my husband that he could not bring the box in the plane because it wouldnt fit. We explained it did and got ok from the checkin people. They then called the state police in. YIKES – luckily for us the police agreed with us, but by that point, it was too late to take the flight and they had to put us on a later one, but it sure was scary. Unfortunately it wasnt the first bad experience we had with Southwest. I hope this current event will make their administration reconsider their aggressive customer “unfriendly” policies.

Posted by: Kat | February 16, 2010, 10:04 am 10:04 am

has anyone every seen Southwest’s telly program, think it is down on showtime, well they really do insult there customers and treat them unfairly, rudely and unjust.

Posted by: sid | February 16, 2010, 10:25 am 10:25 am

southwest is plain RUDE!!

Posted by: sid | February 16, 2010, 10:28 am 10:28 am

I think most people out there don’t consider themselves victims of this but most are: we have all been programmed by media & propaganda to be hyper-consumers. To the point where were actually allowing ourselves to die from it. A wild animal will go a week without a meal sometimes, where do we get off stuffing our faces 3 times a day? Dinner is just a horrible habit. I eat just once a day & I’m the healthiest person you’ll ever meet. Mr. Smith is no different from us just because he’s famous. Victim, take that to the bank.

Posted by: Jeff Archuleta | February 16, 2010, 3:25 pm 3:25 pm

Maybe Mr Smith should have taken Amtrak? Not as many hassles and the seats are oversized!

Posted by: CowboyJohn | February 16, 2010, 5:22 pm 5:22 pm

I honestly think pilots and flight attendants have WAY TOO MUCH POWER! Passengers should have the ability to veto and say NO!

Posted by: CowboyJohn | February 16, 2010, 5:51 pm 5:51 pm

Why should I be put out because the guy next to me weighs more than 300 pounds? Don’t thin people have rights too? GO SOUTHWEST – way to stand by your policy and not bend the rules for some pompous fat#%*!!!

Posted by: SB | February 16, 2010, 6:57 pm 6:57 pm

Kudos to Baker, who actually is respectful of others…I believe Mr. Smith is making a mountain out of a molehill…he is trying to bad mouth a company b/c HE is too big for the seat.If he is a rich as most of these hollywood types are, then he should have been in First Class with thewider seats…to all of the larte people that have ranted and raved on all of the other blogs i’ve read..i’m glad you won’tbe flying Southwest anymore….i don’t have to sit by you, have your butts in my face as you try to squeeze by the seat..Maybe Mr. Smith can have his own airline for overweight people and the seats can be bigger and more comfortable for everyone.

Posted by: celeste | February 17, 2010, 12:55 am 12:55 am

I know that being asked off a flight was embarrasing for him, but no overweight person should expect the person next to you to share the seat that they paid for. I have been on many flights where someone large has invaded my space and it has made my flight miserable! This is why Southwest has this policy…what about the rights of the person who is expected to share their seat?

Posted by: LB | February 17, 2010, 8:34 am 8:34 am

Smith IS too fat

Posted by: Mike Blitz | February 17, 2010, 7:55 pm 7:55 pm

My concerns about overweight people are related to safety. Does the extra weight predispose to an accident due to carrying too much weight? There was such a case when a Hispanic singer and her group were killed when their plane went down due too much weight. They had over-loaded it with musical equipment.

Posted by: Barbara | June 29, 2011, 5:20 pm 5:20 pm

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