By now, maybe you've heard about the weekend's tarmac stranding disaster — this time on a Virgin America flight between Los Angeles and New York's JFK airport. Flight 404 departed Los Angeles at 10:34 a.m. ET and was diverted to Stewart Airport in Newburgh because of 60 mph wind gusts. Over 4.5 hours on the tarmac (some who sat through it say 7 hours), tempers began to flare and things got testy between the staff and passengers. Finally, they were let off the aircraft and transported by bus, arriving at their destination around 2 a.m. Sunday. Our course, it being the Digital Age, Facebook and Twitter status updates provided a steady information stream — including pictures and video — from inside the plane, including the footage from passenger David Martin. To make matters worse, what little snack food was on the plane had to be rationed. Virgin America CEO David Cush has already sent apology letters to passengers — offering each a refund and future $100 credit. He also called some, including "Dancing With the Stars" judge Carrie Ann Inaba, who was among the stranded passengers. The high-profile mishap comes six weeks before a new rule goes into effect mandating airlines to release passengers after three hours on the tarmac, a rule designed to prevent exactly these type of situations with the threat of substantial fines. Tonight, Vicki Mabrey has a closer look at the somewhat familiar world of travel nightmares. ——————– UPDATE: Embedded below is the segment, "Flight From Hell."
Virgin America ‘Sorry’ for 16-Hour Travel Ordeal
Mar 16, 2010 6:31pm