By David Schoetz

Aug 19, 2010 3:02pm

For-Profit Colleges Under Investigation

America’s for-profit colleges are under fire.Enrollment is up at these schools, which include The University of Phoenix and DeVry University, but a recent government undercover investigation of 15 for-profit schools found that all 15 of these institutions engaged in deceptive practices and at four of them recruiters encouraged fraud.”It was an outright lie, a bold face lie,” said Melissa Dalmier, who was told that a University of Phoenix associates degree would allow her to teach in Illinois.  ABC News and Chris Cuomo have been investigating The University of Phoenix, where a recruiter encouraged our undercover producer to take out the maximum loan amount, and gave him incorrect information about his ability to teach if he completed a University of Phoenix bachelor's degreeCheck out Cuomo’s report from “GMA” above and tune into Nightline tonight for the full story. 
  

User Comments

How or where do I find the names of all 15 schools?

Posted by: Jan b | August 19, 2010, 3:31 pm 3:31 pm

I attend the University of Phoenix and at first when I decided to resume my College Education I had desired to earn my Teaching Credential.
My enrollment counselor was straight up with me and informed me that University of Phoenix wasn’t the right fit for me for the Sate I live in if that was the route I wanted to pursue.

Posted by: michf | August 19, 2010, 4:02 pm 4:02 pm

I attended the University of Phoenix for about 1 year and did not think that the quality of education was very good. I decided to go to a traditional University a continue to pursue my degree. My experience with the University of Phoenix, as far as, financial aid is concern is that they seem to make sure that the student had no refund from financial aid coming back to them. The financial aid people always came up with an excuse or reason why not. The rumor was that the University of Phoenix was a diploma mill. You really don’t know what to believe. I would not recommend attending.

Posted by: chery louis | August 19, 2010, 4:15 pm 4:15 pm

I attend the University of Phoenix, and I applied for student loans,fafsa and I have not recieved none of my grants for the year 2010. Although, they are telling me that I used up my grants. I keep asking them, how is this true? I have not received nothing for the year of 2010, nothing but the loans that I have to pay back. Can someone investigate this for me?!!!!!!!

Posted by: vanessa | August 19, 2010, 4:31 pm 4:31 pm

Shut them down. Schools should exist to provide education, not to create a profit. Having a profit motive completely undermines the quality of education and information that a school will deliver.

Posted by: Proud Native American and Angry Independent Voter | August 19, 2010, 5:32 pm 5:32 pm

I decided to attend the University of Phoenix last year her seeking a AA and myself a BA in human services management. Things went well until my wife had a heart attack and at the same time I was in a class with a student that did some things that in the end forced me to leave the school. I was the leader of the learning team we were on and this one female student never did the work on time. I did her part of the paper as she did not respond to the emails and newsgroup posts about us needing her part. She for lack of better words she lost her mind and attacked me in the school environment breaking all kinds of school rules in the process. After a small break I resumed my education at UoP. I was having many issues with the class so I was told to try some online tutoring. I tried several sessions with the tutors who ended up with each tutor ignoring me and disconnecting me. The school blamed my Internet connection. The disconnects were at three different locations. I was forced to drop the class as I was lost and going into week three was afraid of flunking. My next class was not much better. I had another student that was not doing the work and this time I asked the instructor for help. I called her emailed her about the issues. I was ignored and the same events happened, the team moved on without the person. When they woke up and seen they were cut out of the team paper (not my decision) I was the victim of her wrath as I was taking the lead on the paper. I once again tried to contact the teacher about all the foul words that were in my email box and the school’s forums. I was beginning to think that this school was full of crazy people.
The last class I was in was a 400 level class with only three of us in the class. Things went great until the team paper was due in week 3. We all submitted out parts to the team leader and it was his job to put it all together. He decided to do the whole paper and throw out the other two parts as they were not good enough in his eyes. I cried foul and told the team leader that this is not how it was supposed to be done. He was stupid enough to say that because the syllabus didn’t say we had to each write out parts it should be ok. This was a direct violation of schools policy and I contacted the teacher. This is where it got ugly; the team leader wrote me a real nasty email about how I should have kept my mouth shut. The teacher said she would make him re-edit the paper but he never did and she never made any comments about this. The ugly words from both other class members came out after this. I reported the whole matter to the university services that enforces the plagiarism rules. The rules state that if someone else does your work it is a form of academic dishonesty. The last two weeks of the class my grades started to slip from a A to an C as the school came down hard on the other student and the teacher. I could not make my proper participation as every comment I posted was not reposed to and I had not comments that I could make as the other two people ignored me or said some really nasty stuff to me. Last week I guess the investigation was completed and I got a email from that student going off on me because they flunked him for academic violations. He sent about 9 emails to me and when I contacted the school about it they laughed and told me to grow up.
Add to all this the fact that UoP lost my student refund and screwed up on my aid and did not account the full amount of Pell and I ended up with a shortfall instead of a small refund. I had to go to the department of education to even get a phone call returned to me. I wanted to leave the school 3 weeks ago but was guilt tripped into to staying and now I have a balance and cannot get any of my 18 credits to transfer. Some real nasty stuff was said to me as I was leaving the school. How I was a loser and would never make it without UoP.

Posted by: Matthew Primeau | August 19, 2010, 6:55 pm 6:55 pm

I have a similar situation going on RIGHT NOW. I’m in the last 3 hours of my MBA, right? Week 2, I get a paper back with 2 of 5 points. Week 3, same thing. I am a professional writer who followed the rubric verbatim. Further, he makes comments that pertain to nothing on the syllabus or the rubric but simple suggestions like defining terms that were covered in undergrad statistics course. When questioned, the instructor explains things that are not in my question. Further, when I requested a rubric, there was still stock text that he was too lazy to remove and replace – same as the syllabus. Over half of the class dropped and yet I felt compelled to stay because I knew I would be graduating in just a few weeks.
Long story short I did not and still have not. UoP said that I incurred a balance on my account because I made a D in the class and was unable to graduate with a 2.96 GPA because of the D. Further, they said that I will not qualify for financial aid to retake a class to boost my GPA because I have exhausted all of my financial aid. Needless to say, I am in my second appeal. I may call up the Department of Education as the previous poster did.
I have 30 hours toward an MBA and no degree. I just got laid off recently so seeing this news story in the midst of this second appeal was eye-opening and affirmed what I have been thinking since this nightmare began – it’s all about money. You can forget serving the students. The cost of convenience in this case was/is very high.

Posted by: Tony Marshall | August 19, 2010, 7:17 pm 7:17 pm

As a parent of one of these profit colleges i too would like the list of the other schools investigated to make sure my child is not on there

Posted by: concerned parent | August 19, 2010, 7:20 pm 7:20 pm

Wooah…. Second Great Depression.

Posted by: Jim | August 19, 2010, 7:28 pm 7:28 pm

like the other guy asked, what are the names of the other schools

Posted by: bobvinson2002 | August 19, 2010, 7:31 pm 7:31 pm

Its not fair to judge a school that founded online education. To me this sounds like jealously. I do not think a traditional degree is any better than a for profit degree. Before making judgements check the resources first. Ain’t nothing or no one is going to stop me from attending UOP. This school changed my life for the better as well as hundreds of thousands of others. This is the harvard university of online learning.

Posted by: Omar Parker | August 19, 2010, 7:52 pm 7:52 pm

I was listening to the report on the news tonight. Now I am worried if the online school I attend is one. How do I find a listing of the schools.

Posted by: Terica Wise | August 19, 2010, 8:06 pm 8:06 pm

OMG! I don’t know what to believe now! i just enrolled and went to orientation today! If anyone out there can give good information please post. I start on Aug 30th.

Posted by: Norma | August 19, 2010, 8:10 pm 8:10 pm

I have been going to UoP for a little over 2 years now. I will finish my AAIT after this class. I have ADD and they have worked with me and I have even failed 3 classes and I have yet to pay a dime to retake those classes. I have been called and told I have so many days before I lose my financial aid if I do not have a passing grade in the class I fell behind in. The class is over but since I have ADD I get and extension. I have gotten all the excess of my student loans without a problem. I would recommend UoP to anyone. Also I had a friend that switched schools and she wishes she had never done that. She would come back to UoP in a heart beat if she could. When a story likes this comes out I know that everyone who ever had a problem with the school will make comments, and I do not mean anything bad about that or to say problems do not happen. Problems happen at every college whether online or on-campus. I just wanted to let people know that not everyone has had a problem with the school. Again please do not take anything I said personally.

Posted by: Christmas | August 19, 2010, 8:41 pm 8:41 pm

If you want to talk about the real repercussions of bringing to light the discrepancies between the part of society that needs to borrow money to go to school and whose life demands an unconventional class schedule, the one thing that society stands to gain is the (new?) understanding that borrowing money from the government is just that: BORROWING. Incurring debt. The University can’t put a cap on the amount borrowed. All they can do is encourage the student to borrow responsibly. The girl in the video is right about one thing: the government never comes looking for corroborated evidence of how the money was spent. So who’s really doing the victimizing here? Bill Pipicello, a man whose mission of education for all was marred by a poorly-trained employee soliciting misinformation, or the government, who allows a cap of $135,000 for a post-secondary and graduate degree. Do you want to incur that much debt? Think before borrowing. It’s not the University’s job to tell people how to manage their lives, but they try anyway. No one can make people borrow responsibly. Instead, let’s just blame the only people trying to help.

Posted by: K | August 19, 2010, 8:53 pm 8:53 pm

I think those who make negative comments about this school is getting this from the media who make something small into increments. When the department of education mentioned gainful employment the media took this and ran with it. What is so crucial is that the media is bitting into this. I guess nonprofit traditional school teaches people how to judge, stereotype, and prototype. Im a Phoenix for life and my degree is worth much-regionally accredited not a mill.

Posted by: Omar Parker | August 19, 2010, 8:57 pm 8:57 pm

Has anyone talked to the thousands of individuals who have contributed to society because they were able to work and obtain a degree with UOP. Or those who lost their jobs because of the economical down turn who now have a degree and have managed to find new work and keep his or her home. I am a father of two, prior military (the government never help me with a degree, I did get a GI Bill. $10,000.00 ever go to a public college? That is about 1-2 semesters depending on where you go.) and a graduate of UOP. This degree has made me a better learner, more motivated and more educated. Those of you looking to place blame, I suggest you spend time doing your own investigative work or be prepared to be judged by those you are so quick to judge…I AM A Phoenix and I am damn proud to be so.

Posted by: Jim Palmer | August 19, 2010, 9:14 pm 9:14 pm

Hi, All!
I have been serving as an instructor at the University of Phoenix for the past five years. I have an MBA and another master in another field. I am also a Certified Public Accountant.
In my opinion, the University of Phoenix Online(UOP) and the other onlne universities are being signled out by ABC news unfairly. In my opinion, the incident reported by ABC news is not represenative of the UOP. It is unprofessional to blame the whole university based on a few incidents committed by a few unethical university employees.
As far as I am concerned, the University of Phoenix is one of the best institutions in the nation, particularly in its leadership and innovations in online learning.
Personally I do not enjoy that much working for this unviersity since the administration is extremely demanding and stringent in its quality control procedures. I am defending it because I felt it is being treated unfairly and unprofessionally by ABC news.
I am sure the bricks-and-mortars institutions do have the same or even more issues than online schools when it comes to some unethical employees.
I do agree that the UOP is constantly under pressure to make money since it is a for profit entity. So do traditional private universities; don’t they also want to maximize their tuition fees like the UOP.
LET US ALL BE NICER TO THE UOP. IT IS NOT EASY TO MANAGE HUNDREDS OF THOUSANDS OF ONLINE AND ON-GROUND STUDENTS AS WELL AS TENS OF THOUSANDS OF INSTRUCTORS AND ADMINISTRATORS. WHETHER WE LIKE IT OR NOT, ONLINE EDUCATION IS THE WAVE OF THE FUTURE.

Posted by: Objective | August 19, 2010, 9:27 pm 9:27 pm

Let me read this again — “Shut them down. Schools should exist to provide education, not to create a profit. Having a profit motive completely undermines the quality of education and information that a school will deliver.”
– Really? Name me a reputable university that does not exist to turn a profit. Should we shut down Harvard and Yale with their billions in endowments/profits? Should we shut down football factory colleges like USC, UCLA, UF, OSU, etc who predominantly turn profits via TV and “athletics” under the guise of education?!
Really?!?!? You own a major business: are you going to hire the stereotype jock who never went to class but was given a degree by USC? Or the UOP grad who worked her tail off at a job and in school to earn a quality education that was meaningful and relevant (until this shamefully biased and unhelpful news story aired)… please think again.

Posted by: Greg | August 19, 2010, 9:31 pm 9:31 pm

I don’t know what to say, except that I am proud that my fellow alumni agree with me and are willing to defend the University. UOP is just being stereotyped because they are a for-profit school. Yes, an enrollment counselor seems to have made a bad decision, but the counselors I worked with gave me sound advice and would not let me over-borrow. My counselor even told me a responsible borrowing training she went through. I guess when you’re the biggest, you’re going to scrutinized more than the smaller schools.

Posted by: Tim | August 19, 2010, 10:00 pm 10:00 pm

Where there is smoke, there is fire. I knew a woman that was an “admissions” counselor at UofP. She told me herself that it was really a sales job, and that she was under constant pressure to sign people up.

Posted by: Peter | August 19, 2010, 10:09 pm 10:09 pm

The schools are:
University of Phoenix
Everest College, Arizona
Westech College, California
Kaplan College, California
Potomac College, Washington, DC
Bennet College, Washington, DC
Medvance Institute, Florida
Kaplan College, Florida
College of Office Tech, Illinois
Argosy College, Illinois
U of Phoenix, Pennsylvania
Anthem Institute, Pennsylvania
Westwood College, Texas
Everest College, Texas
ATI Career Training, Texas

Posted by: Nonna | August 19, 2010, 10:12 pm 10:12 pm

I love the University of Phoenix. I would recommend it to anyone! UOP, continue to do a good job and don’t worry about the haters.

Posted by: Graduate | August 19, 2010, 10:48 pm 10:48 pm

You are right Greg! The counselors there both Academic and Financial Aid are great. My classmates would sometimes mis-understand information given to them by the counselors and instead of asking for clarity, they would spread bad information. It’s easy to take information and then spead negative information but how many will take the time to discuss the positive? The University of Phoenix is a streight forward legitimate University and I AM PROUd TO BE A PHOENIX! They told me that I could do it and guess what? I did it. I earned my undergraduate degree and because of it I am working in my desired career. YES! I did it with the help of my Instructors, friends, and my Enrollment, Academic and Finanace Counselor. I DID IT!

Posted by: Graduate | August 19, 2010, 11:01 pm 11:01 pm

I am just curious – how many times did they go in to talk to counselors to get the story they wanted? How many campus locations did they visit? Why didn’t they mention accreditation? Why didn’t they mention the students responsibility in this matter? Why don’t they compare the practices to government subsidized schools? What ever happened to realy journalism? Who is paying the salaries of ABC – Who i spulling the strings. Too bad more poeple don’t GO to UOP – maybe then they might learn to think critically about garbage reporting hatchet jobs.

Posted by: Curious | August 19, 2010, 11:41 pm 11:41 pm

this is the same thing that virginia college is doing in birmingham al…

Posted by: bob | August 19, 2010, 11:54 pm 11:54 pm

I attended the University of Phoenix for my masters degree and have nothing but positive things to say. I went to a “traditional” school for my undergrad, and feel that the support and quality of education was far superior at Univ. of Phoenix. I have since been promoted, and my student loan bill is my favorite bill I pay each month. School is like everything else, you get out of it what you put in. In these rough times, stop looking for an easy out. I do not see the public schools doing things right…who else is going to serve the working adult population that would like to be educated?

Posted by: Scott | August 19, 2010, 11:57 pm 11:57 pm

The University of Phoenix and the Apollo Group are an amazing institute and orgainization. Did anyone catch ABC mention the amount of social service the school participates in? What about the Disaster relief they provided for hurricane Katrina or the sunami in india? Why weren’t these mentioned? Where was the interview from the family of three that had three foster children and the mom that wanted to go back to school so that she could impact the public school system and special needs students? The same mom that earned teacher of year and impacted thousands of students in her county and could not have done it without the University of Phoenix. Oh yeah, they never knocked on my door and bothered to ask.

Posted by: Mike | August 20, 2010, 12:07 am 12:07 am

University of Phoenix, with more than 400,000 students; Argosy University, part of the 136,000-student Education Management Corp.; Kaplan College, part of the 119,000-student Kaplan Higher Education operation owned by The Washington Post Co.; and Everest College, part of the 110,000-student Corinthian Colleges.
Also named: Westech College in California, Bennett Career Institute and Potomac College in the District, MedVance Institute in Florida, College of Office Technology in Illinois, Anthem Institute in Pennsylvania, and Westwood College and ATI Career Training in Texas. Kaplan, Everest and Phoenix each were cited twice, for different campuses.

Posted by: TH | August 20, 2010, 12:09 am 12:09 am

wwwwwwwwhhheeeeeewwwwww,talk about opinions. Well, i am currently a student at UoP,and I have no bad things to say. There was an issue with an instructor,but one monkey didnt stop the show. I landed at UoP after being taken on a real ride by a local technical school. With promises of a career and better life,they hustled hundreds of low income women outof pell and loan monies. No sooner than they recieved payment,they started putting students out left and right. An instructor,tiered of the scamming stood up to them via the local news and was fired. We as students were banned from discussing the matter,i was written up for insubordination for asking questions. ABC and federal investigators,if you really want to make a difference with these crooked schools, you can start with Delta Technical College in Southaven Mississippi. Trust me, that investigation is lllllloooonnnnggg overdue.

Posted by: denise | August 20, 2010, 12:30 am 12:30 am

Wow, I find this unbelievable! Did this lady REALLY think that she could become a teacher with 45 general education credits and 15 “how to be a teacher” credits? No, an associate’s degree does NOT qualify you to be a teacher. My daughter will not be taught by someone who has a two year degree… but wait, the Department of Education in every state won’t allow that either! And in all actuality, yes, this lady COULD become a teacher with a bachelor’s degree from University of Phoenix. What she doesn’t realize (and what is on the Illinois Department of Education website) is that she would be able to apply as an out-of-state applicant, and then become a certified teacher in her state.
To the individuals who are asking the names of the 15 schools. That’s a bad sign if you are attending college anywhere –you’re going to need to learn how to research, no better time than now to start!
For the comments like “Schools should not be allowed to make a profit” –So are you saying close down Harvard? USC? ANY college for that matter? Guess what, ALL schools are out to make a profit. The difference is, for profit universities pay taxes instead of collecting them. Oh yea, and they’re providing a service to students that traditional universities do not even come close to doing.
And to the lady who can’t finish her MBA….. it’s obvious that you’re part of the problem. If you would have borrowed responsibly, you would have enough funding to finish your program! OR if you would have done better in your classes, you wouldn’t have dropped below the 3.0 GPA graduation requirement. It’s all about the money, and the student’s are not served? Maybe you’re just not cut out for a graduate program, a MBA is not for everyone, you know…..

Posted by: mxer14 | August 20, 2010, 12:36 am 12:36 am

The recruiters are under tremendously pressure everyday to get the number in for the company. It’s the management and the company put the pressure on each recruiter to make sure they get certain amount of student per month. Recruiters are require to make 100 to 200 outbound calls per day to contact prospective students. Company purchase the leads from vendors and it’s the same vendors who sales it to all the for profit schools/colleges. If you go online and fill out 1 form requesting information within 15 minutes you will get at least 10-15 calls from these schools. Sometimes 2-3 times per day if you don’t answer. Recruiters are trained and required to call at least 2-3 times per day if they are unable to get in touch with prospects. Recruiters are required to report daily on how many appointments, how many new students they sign up, how many enrollments….etc….Company are spending top dollars to get the best selling techniques for the recruiters. Find the pain, hot buttons, make student feel bad about their current situation, put them down, make them cry…the more they feel bad the quicker they will sign up for class. Recruiters are responsible to keep them start and stay in school for at least 1-2 weeks to get credit for the quota. Some company are required each recruiter to have at least 17.5 points per quarter to maintain the position. If recruiters missed the quota by .25 point then it’s automatic termination. No warning, no write up, no 2nd chance. Some company require each recruiter to have at least 10 students per month. Sometimes, recruiters are single parent and can’t afford to lose their job then they have to do whatever it takes to make the number to keep food on table for their family. Some recruiters aren’t single parent and can afford to lose their job then they wouldn’t compromise the intergity. The turn over is extremely high for this line of work. Some company are so desperate now that they extended their operation hours to late evening til 9pm and open 7 days a week. Open every single holiday, they wouldn’t allow recruiters to breath or take time off with family. Recruiter’s life is not a walk in a park, the position is very mentally drain the people. It’s a blood sucking company from all angles. From students to recruiters/sales team. More investigations need to be done for all for-profit schools. Not a single for-profit school out there is compliance or looking out in the best interest of students. They all said they are compliance but the bottom line they are so greedy and want more and more every single year. Year after year, the sales team have to do at least 10% more from previous year. Performance is solely based on performance and number of students they bring in for the company. Regardless of how hard the employee work but if they don’t make the number then it’s over. You can be the most honest, most reliable, most dependent, most puntual, most of everything but you miss the quota then you are done. Some company are giving lavish trip to top places in the country to top producers. Is this acceptable? When investigations are performed then all company are blaiming on recruiters. No, it’s not just the recruiters…It’s the culture of the company. If quota is not required then recruiters would have to worry so much about loosing their job. Company need to take the responsibilities and consequences for the end results…..

Posted by: former employee (manager for recruiters) | August 20, 2010, 12:40 am 12:40 am

I just completed my BS in Communications from University of Phoenix. I was in the online program and did use financial aid to pay for my education. I also completed my first two years of education at a local junior college, taking both traditional and online courses.
I am 41 and never finished my education. I returned to school 3 years ago and am thankful for the opportunity to get my degree through UoPHX. The instructors were good. Some were great some stunk. I have to admit – I ran into some that stunk on traditional campuses as well. In fact, my highschool son has some instructors also that do not belong in a classroom. I would say that out of about 20 classes, there are 2 instructors that I was unhappy with.
Students have to work hard. No multiple choice tests. Everything is written and final projects include a powerpoint presentation.
The Learning Teams are as close to a true-to-life experience as one can get. In every company I have worked for, there is usually at least one person who doesn’t always pull their weight. While I was not always on a team with people like this, it did happen. It has also happened to my son in high school. That is a part of life. Part of being a strong student and/or professional is learning to communicate with others and prepare for theings that happen.
I have never had the opportunity to make a high salary even though I have the skills because I do not have a degree. A week after I completed my degree, I applied for a promotion, got it and am now making more money than I ever have in my life.
University of Phoenix is not perfect, but it is a good school that offers opportunity to a large group of people.
Lying is unacceptable, housecleaning needs to be done, but do not close them down or minimize the success of those of us who have worked hard.

Posted by: Janice | August 20, 2010, 12:45 am 12:45 am

I’m a Enrollment Counselor for UoP (that’s our title by the way, not “recruiter”). There are thousands of us, and I’m not going to say that in that group there aren’t a few bad apples. There are some ECs that feel they have to make something up because they don’t take the time to educate themselves, there are some that give students bad advice about what to do with financial aid. This is not what the University trains us to do. We are consistently given trainings on responsible borrowing, and what type of advise we need to be giving our students for the degree program they want. There are people who make up their own rules just as there are in any organization of our size.
There is some bad publicity in general surround the for profit, private education industry. Some of it is generated by politicians who get campaign contributions from the state University system, which would obviously like to see us go away. Some of it is from the mainstream media, that sees a hot story and is capitalizing on it. Some of it is from disgruntled ex-students, who took out financial aid, were given a series of documentations about what would happen if they withdrew from school, did it anyway, and were surprised with the results, and now would like to sue us for more money. All of these people have a profit motive. Yet we’re the only ones who are getting the third degree.
Our University and our industry provides a service that the traditional school system can’t. Working adults with families don’t have the time to earn their degree in the structure that the traditional schools provide. There is a certain type of cultural elitism in terms of the attacks that are being perpetuated against for profit education. That having your degree means being born into the right family that is able to send you to college when you’re 18. That isn’t the motivation behind all the fervor against for profit education, but you can bet it’s the subtext behind the traditional school’s criticism, and in the cases of some who support them.

Posted by: Dan | August 20, 2010, 12:51 am 12:51 am

I’m in my last year of my Bachelor’s and was never encouraged to take out more in loans than I needed.
More to the point, I worked in Counselor QA for nearly 7 years,listening to THOUSANDS of phone calls between Enrollment, Academic and Finance Counselors and their students. Every single counselor, Teacher’s Education Specialist and QA observer was required to take special financial aid ethics training. TRhe University made it more than clear that the behavior exhibited by this counselor in ABC’s hit piece, is absolutely not tolerated! In my capacity, if I heard anything such as described in this story, it was an immediate notification to the counselor’s manager and required disciplinary action, including possible termination. UOP, like most (if not all) private colleges, depends on Title IV funding (Student loans), therefore, playing fast and loose with facts can result in such a university going out of business and thousands of students being harmed. University of Phoenix may not be perfect, but they are trying to be honest with their students about the debt they are incurring, how it must be paid back and whether or not their teaching degree is valid in any particular state. Also, I have, personally, heard many counselors explain to prospective Education students that UOP could not help them get a recognized degree in their state through UOP.
Fire this counselor and send him back to the used car lot, but don’t paint all of UOP and its counselors with this idiot slimeball’s brush.
And as Jim said, I am a Phoenix and I will be proud to earn (yes, earn) my Bachelor’s degree next year.

Posted by: Vicky Burnham | August 20, 2010, 1:00 am 1:00 am

It would be nice to know of any other online schools that are being investigated for anything. I am currently taking classes online and would appreciate it if I received heads up.

Posted by: Toya | August 20, 2010, 1:00 am 1:00 am

Wow! How can ABC get away with stereotyping like this??
Cuomo said in the beginning that they investigated 15 schools and that 4 committed fraud. The only school he mentions by name and attacks is Univeristy of Phoenix.
He also neglected to mention that University of Phoenix has over 200 campuses and a huge department of online enrollment counselors. Why did he do his entire report based on what only one enrollment counselor at a campus in Texas said? I guess he was absent that day in college when they taught the journalism students about the “three source rule.” Maybe they just don’t teach that at the college he attended that is now probably going to name a library after him for making the evil online school look bad.
How in the heck did Cuomo manage to find the one idiot on earth who thinks she can teach in a public school with only an associates degree? The best enrollment counselor in the world wouldn’t have been able to get that through her head.
Bottom line is University of Phoenix currently has over 400,000 students. They don’t have that many students because they’re tricking everyone into enrolling. They have that many students because they are doing something right.
Their parent company has about 25,000 employees and about 30,000 adjunct faculty members. Its a fantastic company and University of Phoenix is a fantastic school.
ABC has managed to show once again that they HATE capitalism. Anything and anyone that makes a profit, even if they are providing a good or service that is desperately needed by US citizens, is evil and ABC is going to save all of us from the big, evil, profit-making companies.
ABC stinks!!!!

Posted by: Kris | August 20, 2010, 1:05 am 1:05 am

I am currently a student of UoP and I’m saddened by this story. I didn’t a problem with the recruiter and she nevered pressured me or lied to me about the school. She in fact told me to go home do my research on schools, degrees and what I wanted to do. There wasn’t any pressure. I never had any issues with my aid, dispersements or anything else. When I had surgery they made sure school was put on hold and made sure I was ok to start again. They have been nothing but helpful. I’m sorry that people have had a bad experience with UoP and I hope they get the help that they need.

Posted by: M. Hall | August 20, 2010, 1:16 am 1:16 am

I attended UoP for my bachelors and their so called accelerated program is awful. I work for a global aerospace company that is partnered with them, so our tuition is 100% paid, which means this university is all about taking corporate dollars and not giving you a quality education. This school is very deceptive.
I do not recommend this school to anyone.

Posted by: Cynthia | August 20, 2010, 1:16 am 1:16 am

For the record USC is a private (for profit) school. I know because i went there. Ive also went to UoP. Only difference is.. NOTHING. Schools like USC also have online classes but UoP also have class room classes.. education is education

Posted by: nekay | August 20, 2010, 1:35 am 1:35 am

A few bad apples should not be placed on the whole university. The UOP is the future of education.

Posted by: Omar Parker | August 20, 2010, 1:57 am 1:57 am

University of phoenix is being scrutinized for being so positive. But UOP should ignore the media and politics and continue to be a great leader of education.

Posted by: Omar Parker | August 20, 2010, 2:14 am 2:14 am

While I agree in part, with some of the comments that have been left, I think it is important to remember that this is not just about the University of Pheonix. And, we must also recognize that this may not be the way that ever single person, at every single one of these schools operates. However, the sad truth is, that many of these schools are doing exactly what this report shows.
The UOP probably gets more of the public eye on this one because it is the most well known. They may not be the most guilty. However, they are not innocent. They have already paid their damages for that. Nearly 100 mil in damages. (http://www.businesswire.com/portal/site/home/permalink/?ndmViewId=news_view&newsId=20091214006155&newsLang=en)
I attended one of these for profit schools. I am just surprised that Heritage College did not appear on that list. They did the very same thing not only to me, but to every other student I spoke with on campus. When I came in for my admissions appointment, I asked specific questions about the program and what I could expect from it. The admissions rep answered my questions and assured me that not only would I get what I was looking for, but I would also have an extra credential to fall back on. That, I soon found out, was a complete lie. I did not get any of the credentials that I went in for. Instead, I got the one that I had no interest in. Now, you could say this was my fault. If things were not adding up, I could have left, right? It is not that simple. After only a few short weeks, I started to ask questions. I asked to see my file and my admissions agreement, along with a copy of the program guide for the program I enrolled in. However, what is funny about people, when they know they have been caught, is that they start to act differently, defensively. Not only was I denied to right to see my admissions, and financial aid file, they were always “lost” on the several occasions that I requested copies. Not only that, but the first time I went to the office to make this request, not only was I denied, I was put in an office, asked to sit in a chair, and then hovered over by nearly half a dozen administrative staff and questioned as if I had done something wrong. Interesting tactic, I suppose. Trying to turn the tables on me helps to take the focus off of them. The funny thing is, that even while I was in school asking questions, even the teachers would say, “maybe you should have done your research before you enrolled here. It is not their fault that you didn’t know what you were doing.” Sure, to an extent I am sure you are right. However, like I said, I did ask questions. I laid it all out when I came in for the admissions meeting. I told him exactly what I was looking for. He assured me that I had come to the right place. That I would receive everything I was looking for. Now, for a place the specializes in education, shouldn’t their admissions people be smart enough to know what they are teaching? If you work in that capacity, should you not be an expert on that of which you sell? They are good sales people all right. But they really are not very smart. And If I asked the good questions, I should be able to believe them. Simple as that. Or so I thought.
And I could have quit right? Well, lets evaluate that a bit further. At Heritage College in 2008, the average cost of their “XMT” program was nearly 19k. For a 14 month program, that equals quite a bit of money for every day that you find yourself in a classroon. By the time you have found yourself, loyally, going to class for say 5 months, you have already racked up quite a bill. Then what? You finally see the full scope of the fraud that has been done on your account and you leave. However, by doing so, you leave this worthless institution with several thousand dollars in debt, no better job to pay it off with, and with no credentials. Thousands of dollars for nothing. That was the issue I was faced with. So I stayed. Leave and pay for nothing, or stay, pay more, and try to salvage something from this whole mess. So I finished. Graduated from my program with just shy of a 97% average, and glowing recommendations. And where has that gotten me? I am still working in the same job I had while I was in school. Not that I haven’t tried to get a job with my credentials. Trust me, I have. However, it appears that to do the job that Heritage trained me for, at least in the state I live in, you are not required to have any formal training or certifications. Funny how that worked out. And it has seemed as though having their name on my resume has actual hurt my chances at getting these new jobs, rather than helping them.
Now, not only did I waste a year and a half of my life in that place, I have found my self back in school again. That would not be so bad, accept that I am no longer eligible for FAFSA because of the money they collected for me, and because of the “elective” credits that have transferred over to my transcripts from that place. So, in a nut shell, I have the same job, 19k in student loans, and am now paying out of pocket for nursing school. That is pretty hard to do, considering, when you do the math, it cost me twice as much for every hour I sat in that classroom, as I make an hour at my job. ( And I make significantly more than minimum wage.) And did I mention, they wanted to use the job that I got myself, months prior to graduating from their facility on a placement document? They wanted to report me as placed in a job so they could keep their stats up, and stay qualified to collect government money.
As you can tell, I am a little bitter. But what you must remember, is that I am not the only person this has happened to. I have personally met a couple hundred people who went through the same thing I have, and still know a few that are in the same job-school-loan limbo that I am in now. And at the rate they enroll students, just one campus affects the lives of thousands of people a year. Multiply that by the number of these tech school campuses nation wide, and you have hundreds of thousands of people a year. Hard working people that want nothing more than to get an education, to get a good job, to take care of themselves and their families.

Posted by: Amanda | August 20, 2010, 2:29 am 2:29 am

I have u-verse luckily i was recording this episode.The schools are (1WESTECH COLLEGE,2 KAPLAN COLLEGE POTOMAC COLLEGE,BENNET COLLEGE,MEDVANCE INSTITUTE,KAPLAN COLLEGE, COLLEGE OF OFFICE TECH,ARGOSY-UNIVERSITY,UNIVERSITY OF PHOENIX,ANTHEM INSTITUTE,WESTWOOD COLLEGE,EVEREST COLLEGE,ATI CAREER TRAINING. The reason kaplan is on here twice is because one was in caifornia and one was in florida.

Posted by: isaac cervantes | August 20, 2010, 3:22 am 3:22 am

sorry i gave up the numbering and forgot a comma behind one of the kaplan colleges.

Posted by: isaac cervantes | August 20, 2010, 3:24 am 3:24 am

Yeah, UoPhoenix recruits low income people to get the aid money. They throw out pitches like “you can even probably get excess money, more than college, that you can have for yourself.” Everyone there was afraid of the show showing recruiters at homeless shelters – which was on tape but got cut from the show for “some” reason. Anyway, whatever you saw on TV was the “nice” version of what really goes on, believe it or not. They let people in for MBA progams and stuff without accredited prerequisite degrees and all kinds a stuff you wouldn’t even believe. If anyone really cared, they could just check every student in the MBA program to see if they met the accrediting body’s regulations and they would loose accredidation right there. People don’t get blocked from graduating – Instructors do get fired for giving bad grades though because it leads to “unsatisfactory retention of students” – i.e., less money coming in due to flunking people who then drop out. Everyone at the top (of UoPhoenix, Appolo Group) is reminiscant of Italian mobsters – How do they keep their accredidations?.. – by intimidation?

Posted by: Donnie | August 20, 2010, 3:30 am 3:30 am

Drop out rates. Other colleges are selective in who they allow based on previous performance. University of Phoenix is selective on who can complete their degree. How many trust-fund babies are at Harvard and Princeton, right now? Partying, and spending their parents money. REAL PEOPLE CANNOT QUIT THEIR LIVES TO GO BACK TO A TRADITIONAL SCHOOL, FULL-TIME. Do the math. If you spend $500 a semester at community/local college and go part-time, you will graduate in 3-7 years, depending on credits, right? At uop, you can graduate in 18-24 months, oftentimes! the difference (at the high estimate) is 5 years. Let’s say you can make $10,000 more per year with your bachelors, and the degree at uop costs $25K… Three years, you are +$5k, five, you are, net, + $25K. How much are you saving and how much are you leaving on the table. P.s. with a local school, how much is your time worth, commuting, childcare, parking, traffic…? GOOD LUCK! APPLES TO APPLES, Uop is the best choice for anyone who cannot attend a traditional school, full-time. This is just another way for the elitists to ruin the average, hard-worker’s chance to catch up, and be successful. The Government is trying to be in on the agenda, but hasn’t decided to support the “richies” or not. They don’t outvote the majority, they only out-pay and out-donate…

Posted by: Chaz | August 20, 2010, 4:03 am 4:03 am

ELITISTS, THAT WHO WANTS TO SHUT DOWN THE UOP. AND PEOPLE WHO COULDN’T MAKE IT. THINK OF A LADDER TO HEAVEN. Someone lost their footing and fell to the bottom. Oh, no! DON’T USE THE LADDER, IT IS SLIPPERY, YOU WILL FALL TO THE BOTTOM. Look at these people’s lives. Are they successful in anything?? People who continue on to earn an accredited degree make more money, on average. Check BLS.GOV! Are you a quitter? Then don’t borrow money for something you are not going to finish. P.s. there are some knuckleheads with degrees, right? from uop or state college. they drank, or threw a football/basketball to earn it, right? there is no guarantee they will be a great worker, or interviewer to get a job. most of uop students already have jobs, but cannot get a promotion until they earn their degree. also, if their company folds(for whatever reason) they cannot find a latteral job, because they worked so hard to earn their previous promotions that their career overlooked them not having a degree. Not so easy to start from scratch. Get your education however you can. It is the best “leg-up” you can give yourself. and play the lotto, lol. otherwise you are stuck, and with the lotto, odds are, you are stuck. With uop/ degree, you know what options open up for you.

Posted by: Chaz | August 20, 2010, 4:14 am 4:14 am

Someone mentioned that their company paid for their school and has a problem with uop. I would love to talk that person. Oops did I say love? Who would not want to be in his shoes, with his job paying 100% for his education? –something is up with that person…?

Posted by: Chaz | August 20, 2010, 4:18 am 4:18 am

oops, Cynthia is prob a female, so i should have said “her”– something is still up with that person. I’ll bet dollars to doughnuts that half the negative posts are not even the truth from the writer’s perspective. It is slanted. OVER 500,000 GRADUATES WITH ACCREDITED DEGREES!! WAKE UP, PEOPLE. Harvard and the state schools are crying, because uop is breaking down their elitist barriers. How else can they segregate and keep people down??

Posted by: Chaz | August 20, 2010, 4:22 am 4:22 am

Watching this news report was very disheartening not because I believe the report exposed rampant predatory practices at University of Phoenix but because I was very disappointed and saddened that a reputable news organization such as ABC New as well as others would engage in their own predatory tactics for profit.
This story represents yet another example of a news industry moving farther away from being the unbiased, non-editorialized beacon of truth and social responsibility of yesterday to what it is today… a frenzy of reality TV and senseless entertainment and gossip that is willing to broadcast anything that can raise ratings. Networks are in a tug of war and desperate to survive in an industry that no longer carries the viewership and advertising income of yesterday as it competes with the internet and other media venues. Their solution for higher ratings to push live and so-called reality TV has been a catalyst to their growing demise. The immense pressure to churn news stories at the speed of now hinders their ability to properly research all the facts and reflect on the social impact their stories will have on our society. This knee-jerk and desperate response has produced programming that only has shock value versus true value and the repercussions are damaging and irresponsible.
What the report doesn’t tell you is that University of Phoenix is the largest private university in the United States with close to 450,000 working adults currently attending classes online and at more than 200 learning centers throughout the US and in two countries. University of Phoenix has been in existence for 30+ years. How has it lasted this long as a corrupt for-profit university? Perhaps because it is a beacon of hope and prosperity for those who are unable to attend traditional universities whose course schedules, limited resources, state and federal bureaucracy and elitist mentalities are not conducive to the growing number of working adults who want to better their lives. University of Phoenix has helped thousands of students achieve their academic goal when others have turned them away.
I’d be curious to know how many campuses were visited before they found the one counselor who unfortunately misled the undercover ABC reporter. Why was there only one advisor spotlighted if this is so rampant? Networks have the awesome responsibility to help us pull back to see the entire forest rather than rush us to the nearest tree that looks dead and allude that the rest are dying or catching on fire to and that we can’t live without them.

Posted by: Defendant | August 20, 2010, 5:12 am 5:12 am

I teach online for one of the more prominent for-profit colleges because I was laid off from my former college and am simply trying to survive.
I can tell you that I am simply appalled by the quality of the education that students receive. My courses have been set up in advance, and I don’t know how anyone can, with a straight face, describe them as being college level work. It is scandalously thin.
Further, as was said in the report, they recruit absolutely anyone who will sign up and pay. I have never before, after many years of teaching, had so many students who are simply unprepared for college level work. But the courses are designed so that even they are likely to pass. (Imagine online multiple choice quizzes that display the message “Try again” for each wrong answer and will not allow the student to proceed to the next question until they have managed to stumble upon the right answer.)
I try to round out the material in my own classes with some supplementary material, PowerPoints, essays, etc., but, generally speaking, this is anything but a real education.

Posted by: Dr. L | August 20, 2010, 5:45 am 5:45 am

I just recently stopped attending UoP. I was attending Axia’s online school to major in pharmacy. I changed my major to business shortly after. After attending a year, I have to say that for the most part I had a good experience. My enrollment counselor was very nice, my academic advisor was readily available and helpful, and my financial advisor gave me sound information. She told me the amount I would need to borrow that my grants didn’t cover but never pressured me into borrowing more. She told me she wasn’t there to counsel me on how much to borrow and wasn’t even allowed to suggest an amount.
However, I did fail a class during Christmas time last year and was required to pay that back before I was allowed to take anymore classes. This was when I decided I was sick of paying as much money as I was and I wanted to go back to a community college. My academic advisor convinced me to stay for one more block of classes but then I truly decided I was done with them. That’s when he tried telling me I’d regret it and would never finish school and wouldn’t be able to come back. He sincerely sounded upset with me for choosing to leave! Little did he know I’d give him attitude right back. I don’t let people talk to me that way.
Everyone should do their own research before choosing a school. I interviewed a few online schools before choosing UoP. They didn’t pressure me to make up my mind because there was only one spot available. They let me take my time deciding.
As it goes with most schools, not ALL classes will transfer! If you want to continue education after, research them at the same time. Figure out which classes transfer and which do not. It’s not that hard to be responsible about incurring debt by going to school. I mean, I’m only 26 and made sure to do research before making any big decisions.
IF you’re willing to spend the money for online classes AND you think you can actually learn from it, continue on. I do suggest interviewing employers of the major you are choosing to see if they’d hire someone with an online degree. Do your research completely. That’s why I changed my major to business from pharmacy management. They’d want someone with actually field experience. Not online work.
Don’t blame the schools for your lack of knowledge. I left due to not wanting to pay those outrageous fees and my academic advisor getting snappy with me pushed me to my final decision.

Posted by: Jenna | August 20, 2010, 6:10 am 6:10 am

Lest it be thought that my criticism is directed at online work in general, let me add that I also teach online for a well-respected traditional (not for-profit) college. Here, the course work is respectable, and the students are quite good. The bread and butter of an online course such as this is in the discussion boards (we use Blackboard), where the students are encouraged to assess on their own the ideas presented in class, and I am given the opportunity to expand on our topics. These students, many of whom are “non-traditional” (i.e., working adults with families) are most certainly getting the education that they pay for and will be able to present a diploma from a college with a great deal of prestige.
My advice: If you are seeking an online education, seek out one of the many good **real** colleges and universities that are now offering online degrees. (They are everywhere.) The standards are likely to be higher, there is a greater likelihood that your instructors will have terminal degrees and much expertise in their fields, and, since the quality of your classmates helps to determine the quality of the interaction in discussions, etc., it will be a better experience all around.

Posted by: Dr. L | August 20, 2010, 6:24 am 6:24 am

Watching this news report was very disheartening not because I believe the report exposed rampant predatory practices at University of Phoenix but because I was very disappointed and saddened that a reputable news organization such as ABC New as well as others would engage in their own predatory tactics for profit.
This story represents yet another example of a news industry moving farther away from being the unbiased, non-editorialized beacon of truth and social responsibility of yesterday to what it is today… a frenzy of reality TV and senseless entertainment and gossip that is willing to broadcast anything that can raise ratings. Networks are in a tug of war and desperate to survive in an industry that no longer carries the viewership and advertising income of yesterday as it competes with the internet and other media venues. Their solution for higher ratings to push live and so-called reality TV has been a catalyst to their growing demise. The immense pressure to churn news stories at the speed of now hinders their ability to properly research all the facts and reflect on the social impact their stories will have on our society. This knee-jerk and desperate response has produced programming that only has shock value versus true value and the repercussions are damaging and irresponsible.
What the report doesn’t tell you is that University of Phoenix is the largest private university in the United States with close to 450,000 working adults currently attending classes online and at more than 200 learning centers throughout the US and in two countries. University of Phoenix has been in existence for 30+ years. How has it lasted this long as a corrupt for-profit university? Perhaps because it is a beacon of hope and prosperity for those who are unable to attend traditional universities whose course schedules, limited resources, state and federal bureaucracy and elitist mentalities are not conducive to the growing number of working adults who want to better their lives. University of Phoenix has helped thousands of students achieve their academic goal when others have turned them away.
I’d be curious to know how many campuses were visited before they found the one counselor who unfortunately misled the undercover ABC reporter. Why was there only one advisor spotlighted if this is so rampant? Networks have the awesome responsibility to help us pull back to see the entire forest rather than rush us to the nearest tree that looks dead and allude that the rest are dying or catching on fire to and that we can’t live without them.

Posted by: Defendant | August 20, 2010, 9:32 am 9:32 am

I am almost done with my MAED. It took me one Phoenix online class to figure out how to do the work. I got a D+ in my first class. Since then I have completed 25 credits – all with grade A. I have paid cash for my classes and I get out of each class what I put into each class. The more I read and work on the assignments, the more I learn. I live in an are far from universities and this is my option. I like UoP and I believe the news has been unfair to them. John

Posted by: John | August 20, 2010, 10:18 am 10:18 am

People get bad press when they are the top; and when that institution or person is caught in some type of undesirable behavior it will be magnified thousands of times. I am currently attending the University of Phoenix and I have never been told any type of deceptive information. I think that anyone that would believe they would be able to teach after they received thier Associates degree needs to take some responsibility for either being gulible or completely ignorant. I have dealt with many counselors over the course of my education at UOP and I have only been given professional help by anyone that I dealt with. These instances that people have had issues that is what a handful out of tens of thousands. I stand behind my school; without a school like UOP I would have never been able to continue my education with the help of universities like UOP people with children that need full time employment and to be home with their children can continue their education and be able to apply real world experience to learning.

Posted by: Wendy | August 20, 2010, 10:19 am 10:19 am

As a current whistleblower against Kaplan, I can assure you that this is a corporate blue print. The admissions staff, their director, director of Financial Aid, and the President each know what is going on with each individual student. They have manditory enrollments each month, or quota. Just like the University of Pheonix that just settled a case, for admissions reps falsifying and misleading perspective students, ABC just busted them continuing the practice after this settlement. It is time for the Dept. Of Justice to start filing criminal charges against the Presidents of these schools. Once you start going after the those at the top, in management, then you can gain control of the situation. This fraud will not stop until then.

Posted by: Charles | August 20, 2010, 11:24 am 11:24 am

The University Of Phoenix should be investigated for more than just their degree programs. They should also be investigated in reference to the financial aid department and the process as a whole. I am a UOP alum and from day one I have been given incorrect information, there is no follow up, no true interest in the well-being of it’s students. I have transferred to another school and the current and former students should file suit against the school for their practices.

Posted by: T Dixon | August 20, 2010, 11:31 am 11:31 am

I will say My enrollment and Academic Counselors were awesome. The issue is there is a problem overall with some of the practices of the University of Phoenix that needs to be addressed. This investigation wasn’t launched for a few “bad apples” Obviously there is a serious issue with these schools that are affecting the lives of many, not just a few.
I am a very good student with a 3.6 GPA. My education and career goals are very important to me as I’m sure it is for all students. The school we attend should be there to help students and to help us prosper in our endeavors, not mislead us and profit off it.

Posted by: T Dixon | August 20, 2010, 11:37 am 11:37 am

I also forget to mention in previous comments, that my school also engaged in even more faulty practices.
There have recently been a few schools busted for keeping students on the books after they drop out. This allows the schools to keep the financial aid they collected even though the students are not actually attending the program.
When I went to Heritage College, students were left on our roll sheets for months after they dropped out. Also, there are teachers on my transcript that either left, were fired, or removed from my class and did not actually teach it. The documentation never adds up.
These issues are also not about personal opinions. Many credible sources like ABC, the NY Times, and even the Wall Street Journal are reporting on this beacuse these are the facts. They have been investigated and proved to be true. Just yesterday, the Wall Street Journal reported that it appears that the Washington Post and Kaplan are going to go from a positive credit rating to a negative. These actions would not be taking place if all of this was not true.

Posted by: Amanda | August 20, 2010, 11:41 am 11:41 am

I received my MAed from U of Phx, & my enrollment officer was clear and to the point and set me up with a federal student loan, the education allowed me to apply real world experiences to my projects, where as I co signed for my sister student loan through Kaplan college in SD and they have pushed her into a privatized loan which is now in collections and they are harassing me….

Posted by: Joel | August 20, 2010, 11:53 am 11:53 am

First, I am a Phoenix and I LOVE IT. It is a great school! At my age and with my responsibilities it would be impossible for me to attend a tradition school and carry a full course load. The University of Phoenix makes it possible. It’s still not easy. You have to earn your degree just as you would if you attend a traditional school but I’m doing it. I’m learning and it works for me.
Second, these student defaulted loans you mentioned in your article are owed to the federal government and to the banks, not to the University. Any moron knows that The University of Phoenix does not regulate interest, student loans or grants. However, the federal government can and does regulate the banks so if Obama really wants to help the student why doesn’t he erase or forgive American student debt or pay for American students to get their degree for free instead of taking our money and spending it overseas or helping rich Wall Street companies get richer? Come on ABC be honest for a change. Attacking the University of Phoenix is nothing but a diversion.
The University of Phoenix is a school helping people earn their degree and pull themselves up from economic slavery. The school has helped more minorities and women than most traditional schools combined. This is the real reason you are attacking the school. You’re afraid that too many educated minds will wake up to what’s really going on.

Posted by: Chris | August 20, 2010, 12:17 pm 12:17 pm

Unfortunately we are living in a time when “making a profit” is considered bad or evil. ABC News and it the other network news agencies that are acting as President Obama’s mouthpiece do not understand is that it is these “for profit” business, and yes even UOP, that make America great and allow for our economy to grow, thus allowinig Americans to have jobs and work for themselves…
I have worked for 2 not-for profit private universities, and I can tell you that both schools who happen to have a specific relgious affiliation were very much about making a profit.

Posted by: davidk | August 20, 2010, 12:31 pm 12:31 pm

As at every university, for-profit or not, there are disgruntled students who hear what they choose to hear, fail to complete necessary paperwork for government loans (required by the government, not the university) and fail to perform to standards that will earn them good grades, such as completing all the reading required each week.
Rather than condemning a university based on the sob stories of a few students out of 300,000 enrolled, the public would be better served by analysing who is helped by non-traditional universities, especially those denied access to other institutions, and what it takes to succeed.
Should the university routinely deny access to all students who fit some profile of a student unlikely to succeed, or should it allow students to make the attempt, knowing that some will inevitably fail?

Posted by: mocneva | August 20, 2010, 12:53 pm 12:53 pm

Its because she’s black. Take all the money you can from the government and go have a shopping spree at Walmart!

Posted by: Dan | August 20, 2010, 1:27 pm 1:27 pm

I have been enrolled at UOPX for over a year, and our staff has always been completely honest with us as far as our student loans go. They have always encouraged us to get what we can from grants, then fill in the gaps with loans if we need to. They also let us know in advance if there will be changes in additional costs or tuition reimbursement so we can plan ahead for it. Also, during the meeting I had with the enrollment counselor I was informed that if I was going to pursue a teaching career, my degree would not likely be acceptable in every state since each state has different requirements.

Posted by: Briana | August 20, 2010, 1:47 pm 1:47 pm

I attended the University of Phoenix MBA program and graduated in 2006. I can honestly say that I had an excellent experience all the way around.
Did I have issues with my learning team? Yes. But that’s how real life works – we don’t always get to choose who we work with and we all have to cover others in our office when they don’t pull their fair share. To blame that on the school, I feel is unfair.
In regard to my enrollment and financial aid counselors — I had nothing but positive experiences. In fact, they made me feel so welcome that it seemed I knew them for years, when I never even met them in person. I never had an issue with finaical aid disbursments, I got my refund checks on time. My counselor scheduled classes for me exactly like I requested. They were responsive to every request that I had.
I know many others who have gone through on-ground MBA programs. I look at their quality of education, their classroom assignments, and the expectations that their school had for completion of their program. Compared to what I learned, it was nothing. I’d stack my education up against just about any other MBA progam, both onground and online.
I’m proud of my degree, I’m proud that I got of from UOP.

Posted by: Vickie | August 20, 2010, 2:03 pm 2:03 pm

I work at a for profit university (NOT Phoenix), and I can guarantee that although there are some bad apples out there in the for profit/online world, we are not all like that. As someone who has had experience in both the online education arena and the traditional, I assure you that there are just as many, and probably more, bad apples, and people who don’t care about you except for the tuition you are paying out in the traditional system. The university that I work for was founded and is run on Christian values, and everyone here, from the management, the recruiters on down to every one of the support staff represent those Christian values in everything we do for our students. Don’t judge every other for profit/online school based on a few bad apples. Don’t give up on your dream of earning a college degree. If you are not happy with the university you are attending, look for another one. And if some recruiter tells you something, regardless of what it is, you should do your research make sure that it’s accurate. After all, this is YOUR future at stake.

Posted by: Concerned | August 20, 2010, 2:39 pm 2:39 pm

I received my master’s degree from University of Phoenix. There were not promises about salary from my recruiter. She was honest and straight forward. I was advised upon graduation to contact my state’s DOE and find out the requirements for certification.
The faculty was professional and available for questions either by email or phone. Feedback was timely. They were knowledgeable and experienced as educators whether in a role as teachers in elementary, middle, and/or high schools as well as higher educational institutions. They all had traditional backgrounds but they fostered the idea that learning could take place in a different instructional environment. My learning experience was not easy but I could devote time to working, raising a family, and being a student. I was not rushing to get to the university, finding a parking space, or falling asleep during class.
One of the best learning experiences that I had was learning how to work in a team. I was able to transfer this over to my students in a traditional learning environment. For example understanding how to use PowerPoints as a teaching resource is important because many teachers without virtual education could make this humdrum method of teaching. I have experienced that particularly when the school has a laptop to laptop environment.
Teachers think it is just putting their lesson plans online. It is not. The assessment and evaluation is specific to the tasks that the student must learn. Many University as well as high school teachers do not know how to use learning management systems, such as Blackboard, to its full potential.
My future was enhanced because I learned in this virtual manner. I can honestly say the learning experience fulfilled my expectations. My professors taught with high expectations. I received an excellent education and experienced.

Posted by: maryjberger | August 20, 2010, 5:13 pm 5:13 pm

Dear ABC Investigative Reporters:
Please do not discontinue this important investigation into the fraud associated with the field of higher learning institutions in Education.
I have taught for at least three (3) for-profit institutions in higher education (in the past seven years) as well as a very large, prestigious higher learning institution, both of whose practices target students and teachers alike who are marginalized in some way – personally, in my situation, as an aging woman, without retirement benefits, so compromised economically.
I stopped short at the threshold of U of Phoenix in accepting a teaching assignment because I was asked to make my telephone number public to my students. When I pointed out there was a difference in teaching in a group learning platform as opposed to having a tutoring relationship with students, the offer to teach was withdrawn.
To my dismay to supplement the substandard income I receive at a prestigious higher learning institution (for seven years), I have been teaching at another online for-profit institution. Again, I am expected to be available 24/7 (including holidays) as a tutor in addition to my responsibilities as a group facilitator.
Do not stop at the “for-profit” learning institutions in America. Other institutions are operating with Iron Curtain tactics, paying minimum wages with no benefits to teachers who are forced to comply with unreasonable and unpaid demands of their time without the union protection accorded to full-time faculty members.
This group of teachers, labeled “adjunct” or part-time faculty, often represent over 50 percent of the faculty who are teaching at an undergraduate level. Is this college or university making a profit on the backs of “part-time” faculty? You bet. Is this America’s solution to laws that prohibit both slavery and sweat shops. You bet. These colleges are as much “for-profit” as the schools that acknowledge they are “for-profit.”
The difference between slavery in the United States and slavery in higher education today? Those of us who are well educated and hold higher graduate degrees are complying with unfair labor practices for reasons of gender, age, or reasons that may place us within marginalized sectors of society. We are thus discriminated against and have no recourse of action – that is, if we want an income for food and shelter.
ABC news investigative reporters should let parents know the true cost of education for their children – the blood of their teachers.

Posted by: Casey | August 20, 2010, 5:15 pm 5:15 pm

To all the people currently IN SCHOOL, of course you don’t notice the pain yet.
You’re signing up for loans blindly. When Sallie Mae kicks in asking where their money is and the school takes flight, you’ll know what we’re talking about.
They’re training you for basically retail jobs that don’t require degrees. You’re being ripped off blind.
I fell for 2 of these type of schools, for-profit (Private colleges), they used high pressure sales tactics.
Both are part of large chains/corp companies.
The Art Institutes (Career Education Corp)
And
Gibbs College (Education Management Corp)
Both had schools mentioned in the 15 schools. All of these for-profit schools use a business model that rip off students to get to government funds.
They promise the world to get you in the seat. They use the FASFA program like a cash cow. They turned students into a cash cow worse than credit card companies did.
Once they trap us in these loans, we can’t escape. There is no consumer rights, no bankruptcy protection. It’s sub-prime lending.
They need to be stopped. 20+ Billion dollars going to these rip-off schools that could be used in the economy here, to fix the economy.
You want people to buy your products and boost your business?
Why defend this and other “schools” when clearly they’re just abusing the system and pretending to be a school.

Posted by: mike | August 20, 2010, 5:36 pm 5:36 pm

I’m not sure what to really think. I’m in an online college that is sister to one of the one’s listed in the 15 investigated schools and it concerns me that I could be in trouble. I know that every business needs to turn a profit even non-profit places, but is it really fair though to use underhanded techniques to get the money. When was it okay to deceive people that much and think it was okay? It won’t matter how you got your degree and who from if the degree isn’t worth the paper it’s written on.

Posted by: kat | August 20, 2010, 6:32 pm 6:32 pm

This question is to ABCnightline can you provide a listing of the other school that are doing the same thing University of Phoneix

Posted by: Jacqueline Jackson | August 20, 2010, 6:39 pm 6:39 pm

I both used to work for UOP and earned my MS in Psych there. I know that not all people seek to be ethical but I can say that as a trainer, that was something I taught to EVERYONE. Sometimes people don’t do or say the right thing and trust me there is a lot of information. So while mistake are made or people are feeling mislead those things are corrected and if it’s really non-compliant they are dismissed. They have no tolerance for unethical behavior trust me. I was investigated myself on two occasions for something that was non-compliant but very grey and I am the most ethical person you will meet. I took my job very seriously. While I don’t agree with thier high tuition costs (I am with another non-profit with tuition on par with state rates) I do believe that there is no such thing as a non-profit. This difference is that people don’t donate money to the colleges within for profits like state or toher private colleges do. Take into account the fact that there are over 400K students with UOP, they do A LOT of advertising and branding and that costs student more in tuition. I got a great education there. I am doing a 2nd Masters at a Traditional university and my education and coursework is just as difficult at UOP. Sorry guys this is just the direction education is headed. UOP and DeVry get all this press because they are so big. Local universities don’t because they don’t touch enrollment number like them. That is why you don’t hear about this type of stuff.

Posted by: UOP Grad | August 20, 2010, 8:05 pm 8:05 pm

Proprietary education offers non-traditional students an opportunity at achieving a college degree. If traditional colleges would step up to the plate and reform THEIR practices to make a college educational accessible to all, they would grow at the same rate. Non-profits and for-profits should be scrutinized at the same level. How many USELESS non-profit degrees are out there? Therein lies the abuse of federal funds in the form of tax deductions to non-profits, government aid, endowments, etc. Where is the accountability there? What job placement stats are out there for students graduating from state universities with degrees in philosophy, history, art, sociology… The list goes on.  Let’s be honest and and fair and judge ALL higher education on the same playing field, taking into account ALL funding and ALL factors. Do THAT and let’s see who rises to the top. At least for-profits are providing useful degrees that are directly applicable to the workforce. And they pay taxes. 

Posted by: Reggie | August 20, 2010, 8:41 pm 8:41 pm

I have an idea. There is a ton of happy people with UoP. We should all stick together and never watch the ABC network again, especially GMA. If ABC wants to be one sided and air a show about a lady who thought she could be a teacher with an Associates degree, then they do not deserve to be watched.

Posted by: UOP student | August 20, 2010, 8:54 pm 8:54 pm

Im am for that I think ABCs unprofessionalism has made me think emotional intelligence. Because UOP students is getting strict and deserved education instead of traditional partying, hazing, rapes at frat parties, out-of-stock classes, six years just to earn a bachelors, and lecture from professors who go by research instead of smash-mouth-in-your-face teachings. Think about it analysis predicted a high default rate of UOP when their repayment report card passed. Stop throwing stones at UOP and step your game up. UOPX can not be faded peoples. Forever a Phoenix Class of 2008. I live by UOP and die by UOP.

Posted by: Omar Parker | August 20, 2010, 9:16 pm 9:16 pm

I am going to get a UOP tattoo this year thats a promise.

Posted by: Omar Parker | August 20, 2010, 9:17 pm 9:17 pm

I attend UOP, and have never run into any issues with receving misleading information. I also have enough common sense to know that an associates degree is not enough to get most jobs these days. This student should stop blaming other people and take some responsibility for not doing her own due dilligence.
To the folks complaining about not receiving their ‘refund’…I don’t understand why people think they should be getting refunds from their student loans. Student loans are specifically to be used to pay for school. Any money that is left over is certainly not a refund! A refund is something you could get when you have already paid. These loans are borrowed money and must be paid back. It is hardly fair to blame a school for the bad financial decisions that students make. People need to understand that student loans are to pay for their education, it is not a paycheck. Students who are upset because they have not received a so- called “refund” are in it for the wrong reasons.

Posted by: veruka | August 21, 2010, 12:21 am 12:21 am

University of Phoenix educations are a total joke and have been for years. Throughout the city of Phoenix it’s become a running joke about how they are a diploma mill and will sign up ANYONE for classes and take their money. A similar expose was on PBS earlier this year. Just the term alone “for-profit” colleges should cause people to open their eyes for crying out loud. These enrollment counselors and financial services reps DO NOT CARE ABOUT YOU. They just want your money (and government money) to get raises. An acquaintance of mine recently told me that she has worked for UOP for almost 3 years and got a 12% raise because of all of the new enrollment students and funds she has been able to squeeze out of people. 12% is quite a hefty raise in an economy like this. Makes you wonder, right?

Posted by: ASUgal80 | August 21, 2010, 12:31 am 12:31 am

Not sure if this list is totally comprehensive of all the for profit colleges/universities but it’s a start. My advice to anyone currently enrolled or thinking about it. DON’T DO IT or GET OUT WHILE YOU STILL CAN.
Good luck.

Posted by: ASUgal80 | August 21, 2010, 12:37 am 12:37 am

I work for the University of Phoenix and have for almost 7 years now. I have taught elsewhere – Peace Corps, University of Kansas, University of Hawaii, and as a corporate trainer for 15 years. I would give this reporter an F in my class for poor scholarship. A recruiter and an undercover reporter is not a statistically valid group. Use some critical thought here – why would a college want to enroll students using lies? The occasional bad apple recruiter may cheat at their job and do something like that, but as a corporate policy that would never work past the two years it took for the first class to graduate.
Many successful people have graduated from UOPX. What about Kirkland H. Donald who is the director of the Navel Nuclear Propulsion Unit? He graduated from UOPX.
It is a great school and shame on this reporter for not getting all the facts past what helped to make a sensational story. This woman should not have been lied to, I agree. But please do not lie again and state this is the way my school works. It does not. I am proud to be a Phoenix and that shows everday that I am in the classroom.

Posted by: Teri | August 21, 2010, 10:31 am 10:31 am

I love University of Phoenix

Posted by: Omar Parker | August 21, 2010, 8:38 pm 8:38 pm

I have taught for UOP among other institutions for over 8 years. The rigor, demands, assignments are in alignment with traditional universities. I am a product of traditional schools, but currently are pursuing my doctorate at UOP Online.
UOP is accredited, and affords a way for working adults to pursue higher education. There are issues and incidents at traditional schools as well.
It is the responsibility of the student to ensure they meet state requirements for teaching credentials.
Earning a degree is a skill set different from applying knowledge to become successful. Common sense…if there are state requirements to meet, the student is responsible for learning what they are and whether the degree applies.
I’ve seen idiots from Harvard and Yale, and geniuses from non-traditional universities. Smart, hardworking people will continue to succeed. But all individuals must take personal responsibility for their career path.

Posted by: UOP Instructor | August 21, 2010, 8:43 pm 8:43 pm

Reading through everyone’s comments on here, I am shocked to hear that the internal student problems have not been resolved. Go through the proper channels in regards to the learning teams at UofP. If you don’t the upper faculty have no idea. There is another way to solve these problems besides whining on a blog. I have 5 classes left, 15 credit hours left then I will have a BA, I hope I can get my BA and walk away before the crazies decide to shut the school down and make all my hard work worth nothing.
If for profit colleges are so bad, why not make the extremely expensive state universities offer more night time classes that actual working students can attend. That is my problem. I was going to go to a state college, but none of their classes fit my schedule. That’s why UofP works, it fits most schedules. Give the place a chance and understand the only way to correct the problems, just like any other university, is to tell the professors and higher faculty of a problem, don’t just whine to others about it.
Thanks

Posted by: Current UofP Student | August 21, 2010, 10:08 pm 10:08 pm

I have just received my AA in Psychology at UOP. I did all the work online, and I must say that I only came across one problem and is was due to a techinical difficulty. My teachers have all been professionals and each class I attended, I learned valuable things. I don’t regret going to an online university because it was the only way I could work full-time, bring money home to the family and go to school. Also, My academic counselor DID infrom me that I would not be able to attend the education classes since those classes are not allowed to use in Texas since Texas has harder guidelines on how to become a teacher in that state. I was in no way misinformed. I am considering to persue further education with UOP and I encourage anyone why can get an education, then to do it by what means fits them. Lastly, doesn’t ANY university profit???

Posted by: Robin | August 22, 2010, 3:03 pm 3:03 pm

It is amazing to me that people are not able to realize that it is the job of the media to highlight and magnify issues in the eyes of the public. If it has not yet become increasingly aware, it should be that the media emphasizes and promotes negative information to solicit buy-in. It is no different than an advertisement that you see repeatedly. At some point, it will be in the forefront of your mind. How many positive stories can you honestly say that the news has communicated? The odds are at best 2:5. The hot topic of today is now focusing on UofP and its recruiting practices in spite of its rigorous and reputable degree programs.
I am a successful graduate of the 2009 UofP’s online MBA program. I started the program in the fall of 2007. The recruiter that I had was very knowledgeable and provided me with full program and financial disclosure and followed me through my program until I reached my upper courses. I was then provided with an advisor that followed me for the remainder of my course progression. At no time was I ever misled, misguided or encouraged to borrow more than I needed. My course structure was well explained and progressed well. Yes, there will be ups and downs as with anything else in life. I had an issue with only one out of many professors and the school escalated the issue to the appropriate level for resolution.
I believe that at some point, we must take some responsibility in our choices. We cannot solely rely on the word of others. As with any good student, we should be doing our own homework as well. Why leave our decisions solely up to others? We would not do this on an ordinary day. We are ultimately responsible for what happens in our lives.
On a normal day, if we were going to take out a bank loan we wouldn’t rely solely on the information that the bank provided. We would also know our own financial position and if it is feasible for us to engage in the activity. There is no difference in securing an educational loan. You must know your limits and make sure that you have all the pertinent information available to make the informed decision about matters that affect your life.
Before entering the UofP MBA program, I sought feedback from prospective employers, executive and non-executive recruiters regarding the views and perceptions of degrees from the university. From all avenues, there were no underlying issues because the university was a recognized, accredited school.
As with any business that is for-profit or any educational institution, you will find cost increases that affect the organizations. Businesses must either continually absorb the cost and
risk going under or pass down the cost to maintain operations. We all know that cost increases for educational institutions are expected. Keep in mind that you get out of it what you put into it on all counts! If you find value in the degree then you won’t mind paying a little more for it.
The accountability and responsibility lies with us. UofP is here to make a difference for those of us that have needed more flexible options for securing the educations needed to make us more successful in our endeavors. Stop buying into the media’s negative views. The world can’t get ahead by living in negativity and I certainly don’t think that the media will be the ones helping to further your education or providing you with your next job unless it is in the media.

Posted by: A Successful Graduate | August 22, 2010, 3:43 pm 3:43 pm

The issues cited against Phoenix and others could be used against any traditional university no matter the tax code for the institution. I have known people whom attended public universities and were mislead on both getting a job from a certain concentration and student loans.
If one is going to criticize Phoenix, then criticize every major university in the country for the same thing either private or public.
Be fair in scrutiny. The events that egged this one are not representative of each and every student at Phoenix.
Do your homework, ABC!!!

Posted by: Jen | August 22, 2010, 4:03 pm 4:03 pm

Schools that were investigated include the University of Phoenix, Everest College, Westech College, Kaplan University, Potomac College, Bennett Career Institute, MedVance Institute, the College of Office Technology, Argosy University, Anthem Institute, Westwood College and ATI Career Training

Posted by: R | August 22, 2010, 5:37 pm 5:37 pm

University of Phoenix is the future of education non-profit and state universities should all change their names to University of Phoenix. UOP is the best.

Posted by: Omar Parker | August 22, 2010, 9:54 pm 9:54 pm

I am calling out any student at a traditional university to challenge me in the real world business experience and I guarantee victory. University of Phoenix is an angel founded in 1976 the same year my grandmother died an angel. So I revoke satan from any attacks in jesus name.

Posted by: Omar Parker | August 22, 2010, 9:59 pm 9:59 pm

i attend uop currently, and i honestly think they are a rip off and a scam. what university makes you pay so much and you are not learning anything. i have facilitators that talk about their job and family all the time. i pay 1300 per class so i expect some type of education. they want you to teach your self, if that is the case then i will be better off in a traditional college.
also, i pay money for my classes so why if i want to transfer i credits dont go with me. now tell me that not a scam.

Posted by: abush | August 23, 2010, 10:39 am 10:39 am

for any new student, please just start out at a community college. You will have refunds and you are going to be paying less.

Posted by: deenice | August 23, 2010, 4:09 pm 4:09 pm

These are some of the schools I could make out from the quick graphic nightline put up during the segment.
SCHOOLS UNDER INVESTIGATION:
(Not convicted of anything)
Westwood College
Everest College
ATI Career Training
Anthem Institute
University of Phoenix
Argosy University
College of Office Tech
Kaplan College
Medvance Institute
Bennett College
Potomac College
Kaplan College

Posted by: Ralph | August 23, 2010, 5:29 pm 5:29 pm

I just completed the BS Bus/Admin program at UOP online. 3.9 GPA. My academic advisor was very responsive, and my financial aid advisor was superb. I was clear about the student loan process; any questions I had were answered very thoroughly by my advisor. I had the option of either receiving a check for excess student loan funds or to have them returned to the lending institution.
This type of learning environment is not for everyone. I feel that students can get a good, quality education at UOP, but it is up to the student to prioritize to ensure work/life balance and make the time to concentrate on their studies. Five week courses are incredibly fast paced and the work load can seem overwhelming. It is, however, doable. I’m proof: full-time, demanding career, mother of a six year old and student taking back-to-back courses to accomplish my goals. I won’t sugar-coat my experience…it was an extreme struggle to make it through to the finish line. The fact that it took so much effort is what makes my degree so valuable to me.
Bottom line: As with any school, there are good teachers, counselors, and financial aid representatives…and there are bad ones as well. I hope the few bad apples don’t spoil the cart.
Thank you.

Posted by: Veronika | August 23, 2010, 7:37 pm 7:37 pm

Interesting posts. I am currently enrolled at UoP, but not for long. Since my third class, I have complained to every family member and friend who would listen. The learning environment is atrocious. Those who understand how to research and write a grammatically correct, well thought out paper carry those who have not yet discovered spell check. The learning team environment exists to ensure students with poor skills have some chance of bumping their class average. I expect students to follow instructor guidelines, but few instructors follow their own rules. I have watched students pass from class to class even though the student failed to meet the University’s weekly participation requirements. When I asked my advisor for an explanation, I was told that I am “doing it the right way by taking my education seriously.” My repeated questions go unanswered. Advisors and instructors dance around the issue. I am enrolling in a traditional University in January. I started my education in a traditional setting years ago, and plan to finish in one. I disagree that anyone has a right to a degree. I do believe that each person should have an opportunity to EARN a degree. Attending class is not enough. In my opinion, a degree in any field shows subject matter mastery. How can anyone claim mastery if writing a simple, error-free paper is impossible? Goodbye to UoP. I rather live the rest of my life without a degree than buy one.

Posted by: Katherine | August 23, 2010, 11:44 pm 11:44 pm

Congradulations to the university of phoenix students attending the 2010 commencement. The 2009 commencement was awesome with thousands of cheers, lights, camera and action.

Posted by: Omar Parker | August 24, 2010, 12:51 pm 12:51 pm

Wow. All the bashing of UoP. My husband attended a local community college and his father was dying of brain cancer. He notified his instructors and all who needed to know at his school. They told him he would be fine, gave him a certain time, and assured him he could go back without a problem. Guess what? After his father passed away, he was denied by this so called school!!! He was NOT allowed to continue his education and he had to pay back the full amount of his loans. He was lied to. So, having said that…is it always the online, for profit schools that should be under fire, or is it other schools as well? Let’s get real folks. UoP has problems just like everyone else. It is not just the online schools.
I am a current student of UoP. I have 3 more classes after the two I am currently taking. Everything has been paid for. I received EVERY refund from my loans. I have had NO problems whatsoever with my advisors, the enrollment counselor (who was local, btw), or the school itself! This school should not be under fire for a few people who apparently do not know how to handle themselves. I think this is all bs. I LOVE UNIVERSITY OF PHOENIX AND I FOR ONE AM PROUD TO BE A PHOENIX!!!

Posted by: Mary | August 24, 2010, 8:36 pm 8:36 pm

Thanks mary me too

Posted by: Omar Parker | August 24, 2010, 9:37 pm 9:37 pm

Univ of Phoenix is a scam. They lie to students left and right, they promise things they cannot deliver and their graduation rate is 4%. 4%?!?! That’s incredible. Their HIT program is not accredited, so students often have to go to another University and repeat the schooling all over again! Employers think this school is a joke. I know, because I am in charge of employing people for our company. We will not even look at resumes from students that attended U of P. The sad thing is, they are ruining it for all schools that provide online services. The most important question you can ask is, “what are your career statistics?” If they cant give them to you, there’s a reason for that. And one last thing… never go to school because you want to get a refund check from financial aid! You shouldnt be going to school to get check in the mail. You should be going to school to better yourself and put yourself in a better situation!

Posted by: Dave | August 26, 2010, 12:55 am 12:55 am

i was planning to attend UoP but now im scared , i already owe student loans , and i dont need more with out a useable degree. i was told , i could get my student loans to pay for my tution 9500 for a year, and i would keep my pell grant to buy a computer and things for school.would someone recommend a good on line collage for a associates to masters in admanstrive health care.

Posted by: keri hanna | August 31, 2010, 1:18 pm 1:18 pm

Why is she considering a scholarship from them if she can’t use their degree? hmm…

Posted by: Student | September 1, 2010, 4:08 am 4:08 am

list of schools please, need to know whether or not i need 2 get out of my university.

Posted by: possible scamee | September 3, 2010, 11:09 pm 11:09 pm

I would just like to say that I attended Everest College in Burr Ridge, IL. I still have not found a job despite the fact that I graduated with a 3.5 gpa. I wouldnt say it was a bad experience, but it wasnt always pleasant. There were times that students had been drinking Vodka out of water bottles. And the time that my whole class checked out a car full off girls smoking a joint right in front of the building. Nothing was ever done to the students unfortunatly. And can you believe that the security gaurd didnt even know what pot smelled like. I can tell you this, it dont smell like cigarettes!! I have alot of stories about the school I went to, too many to post in here. But everybody that goes to or has went to these schools know that the recruiters do try to roll you you and tells you all the things you want to hear to get you to come. You have much better luck going to community college. And besides, fast track learning as they call it, isn’t for everyone!!

Posted by: Raechel | September 10, 2010, 8:27 am 8:27 am

I would also like to see the list of the other online Colleges because I am enrolled in one and in my second year. The Bachelors degree I am after will cost me 55K.

Posted by: Marwan Deloney | September 15, 2010, 1:50 pm 1:50 pm

Crazy

Posted by: Joshua | September 15, 2010, 8:37 pm 8:37 pm

I should be finished with my MBA through UoP, but have to retake a class for which I received a D+. Extenuating circumstances caused my GPA to fall from a 3.5 to a 2.94, with only 3 courses remaining. My GPA at the end of the program was only 2.96, so now I have to retake the course I scored lowest in. First, I would have exceeded a 3.0 GPA, but the final for the last course (CAPSTONE)was a timed comprehensive exam that covered the entire MBA program. The instructor’s only feedback, “There’s no way to study for this exam”. Second, funding the class retake is, you got it, OUT OF POCKET. I wasn’t even offered additional options. If I could have a do-over, I would not choose UoP.

Posted by: Miss Jackson | September 19, 2010, 1:09 am 1:09 am

first of all i was unaware of the face that they were not supposed to ask us to take out the maximum loan amount. The lady that signed me up for school advised me to do that so i that i can get more excess money in the long run i would really love to be contacted if that was a foolish move(which im now sure it was).

Posted by: cc | September 23, 2010, 3:16 pm 3:16 pm

I did have this problem and I took out the max and UOP told me I didn’t have enough funding to finish my degree. I went to another profit college for my AAS degree and it cost me 40,000. I graduated a year ago, and still haven’t found a job and I was told they would help me find a job. I hate profit schools and wish I would have checked into them before leaping. Know I have 49,000 in loans no job and only a associates of Science degree. I have put applications in all over the United States.

Posted by: Tammy | October 7, 2010, 11:50 am 11:50 am

I attend the University of Phoenix currently going for my BS in Psychology. I only have two complaints about the school which are the fact that you need to wait 24 hour until an instructor replies to your questions and sometimes more if they cannot get to you and the other is the fact that I have not heard from my financial advisor since I started the school. Not tht I want to hear anything but it would be nice to keep information like this and borrowing rules updated with students to ensure proper planning and borrowing. Other than that, I believe the academics and learning style is phenomenal nd I enjoy being a student of this school. I understand that this is a private university but what I can’ understand is why is UoP being targeted and other schools are not? Just because someone made a error, the scool is under investigation? There ae thousands of schools that are for profit, so what if UoP is?

Posted by: Dina | October 12, 2010, 3:21 pm 3:21 pm

I’ve read numerous complaints about UOP and other on-line universities, but I have to say my experience has been positive.
Everyone has always been upfront with me. About a year ago there was an issue with my financial aid and an unneeded class. UOP admitted the error without trying to cover anything up and came to a resolution. My advisors have always been great.
As far as the course work and the comments regading the lack of quality. I do think that if you want to take on-line course you have to have the ambition and initiative to be efficient. Time management and the ability to do extensive research is imperative IF you want to get something out of the class whether on-line or in a sit-down environment.
Honestly, I think alot of the issues I have read about occur in any university.

Posted by: Patty Starling | October 13, 2010, 1:37 pm 1:37 pm

As someone who worked in admissions for National College, a privately owned “for profit” college chain, I can honestly tell you that its all about getting students that are getting most of, if not all of their schooling paid for with government funds.
The admissions position at a for profit college is a strictly sales job. I had to make at least 150 calls per day, and the goal was 4 in person interviews. We only had one optimum “candidate” that we were looking for, and that was the person who was eligible for the full pell grant and some other type of government funding to complete the tuition.
For instance, a person eligible for the full pell, plus the Workforce Investment Act funds was a highly favored enrollment. Disabled, or current military personnel were targeted also.
We were told to tell the potential student that we were doing this because we didnt want them to go into debt with student loans. The truth is, however, that the school is doing this to distract attention from enormous dropout percentages, enormous student loan default percentages, and horrible job placement rates.
So, we went for potential students who could get any other type of government funding, except for student loans. So, instead of the Federal Government having at least the potential to be paid back for an education loan, the government would be paying for the whole thing. Brilliant, isnt it?
Its all your tax dollars, whether its a loan or a government program. The difference is, one is scrutinized by the DOE, the other isnt.
Needless to say, these businesses should be avoided at all cost.

Posted by: ryan | November 5, 2010, 6:20 pm 6:20 pm

I am currently a student at UoP and I would not recommend this college to anyone. It has been a complete nightmare and none of the staff is professional nor do they know their job. I maintain a 4.0 GPA and it is not due to them because they don’t care about your education. They only care about the money you pay them to do nothing. Receiving pell grants from this school is a total nightmare. They make excuses and tell you a numerous amount of different reasons as to why it was not disbursed and the story changes every day. I have been going through this for 2 months and they still are not able to let me know what the problem is. I am going to transfer out of this school and find one that cares about their students and gives the students money they are entitled to. I am not bias, this is matter of fact from experience. BEWARE!

Posted by: Bobbi | November 23, 2010, 5:16 pm 5:16 pm

Hi, My name is Debbie, and I have been attending for 4 months. I was told to change my application to cash back up, and did it even though it did not seem right. I know people who are related to the enrollment counselor received refund checks, but they are telling me I did not even get the Pell Grant. I think the enrollment counselors have a lot to do with when and how much of a check you receive. I was told after attending 2 weeks I would receive something. I am hearing more and more about people not receiving refunds, I think there is something going on. The answer I am getting are very unclear, and never really say much. I am contacting the Federal Government about this. Everybody else who has had this same problem should do the same. The truth will come out!

Posted by: Debbie | November 28, 2010, 12:52 am 12:52 am

Posted by: michf | Aug 19, 2010 I attended the University of Phoenix for about 1 year and did not think that the quality of education was very good. I decided to go to a traditional University a continue to pursue my degree. My experience with the University of Phoenix, as far as, financial aid is concern is that they seem to make sure that the student had no refund from financial aid coming back to them. The financial aid people always came up with an excuse or reason why not. The rumor was that the University of Phoenix was a diploma mill. You really don’t know what to believe. I would not recommend attending.
Here is another:I attend the University of Phoenix, and I applied for student loans,fafsa and I have not recieved none of my grants for the year 2010. Although, they are telling me that I used up my grants. I keep asking them, how is this true? I have not received nothing for the year of 2010, nothing but the loans that I have to pay back. Can someone investigate this for me?!!!!!!!. And I am having the same problem. I think the school is not using the pell grant for some reason. I am thinking they do not receive as much money if any from them. There are too many people with the same problem, only from this school.

Posted by: Debbie | November 28, 2010, 12:59 am 12:59 am

They are trying to tell me I did not even get a grant!! I am really upset about this, and it has really affected my whole life! I am going to get to the bottom of this, if it is the last thing I do!

Posted by: Debbie | November 28, 2010, 1:02 am 1:02 am

i have the same problem with my aid and i have not received anything since i have been going there. where can i get help

Posted by: tym | December 4, 2010, 6:08 pm 6:08 pm

The Univ. of Phoenix is a scam. The financial aid department is a joke. When you recieve you financial aid award they take the money apply it to what you owe for the classes, and then they hold your refund hostage. They change your financial advisors without notifying you. When you try to contact the advisor they don’t answer your calls and they don’t return your messages.

Posted by: ebony | December 14, 2010, 3:10 pm 3:10 pm

I have been attending UOP for 3 years now. I am working on my bachelors degree and plan on continuing until I have my masters. I have never had any negative experiences with UOP. I have had instructors that have been hard but because of those instructors I learned how to become a better student. I have never had problems with my loans or grants and my councelors make sure they keep in touch with me to see how things are going and if I need help/have questions. I love attending the UOP, I think the councelors are very caring and the instructors are awesome. The classes are expensive but I take into consideration the cost I’d be paying for daycare, gas, books and tuition if I was in a traditional college. To me the price seems fair considering how the convenient it is.

Posted by: Julie | January 9, 2011, 11:33 pm 11:33 pm

I have attended the University of Phoenix for 2 years and the cost keeps rising. Now that I am in the bachelor’s program, the take my student loans & pell grant money and pay for classes 4 months in advance. Is this legal. They do no job referrals and no letters of recommendation. I am dissatisfied with this institution & would like to have them investigated. They also informed me that they were accredited in all 50 states.

Posted by: Karen McNeely | January 18, 2011, 1:26 pm 1:26 pm

The only way I am able to pay for my education is to take out loan after loan. I have 3 Stafford loans & a pell grant, & this seems to be the only way tuition is covered.

Posted by: Karen McNeely | January 18, 2011, 1:28 pm 1:28 pm

I am a graduate from the University of Phoenix and have never had a complaint about missusing of funds or recruits lies. The MBA degree has open doors for me everywhere and gave me the foundation to start my current Ph.D. degree. All you have to do is study and conform. You guys make something from nothing instead of deal with iy and focus on success.

Posted by: Rick Pineda | February 6, 2011, 9:37 pm 9:37 pm

Some of you are looking for some helpful information. Well, let me lay it down for you: I go to CU-Boulder and pay around 16,000/year (in-state). A few of my friends go to a for-profit trade school, though I forgot the name, and pay around $30,000/year. You need to ask yourself, “where can I get the highest quality of education for the lowest price”. It’s a basic economics principle.

Posted by: Joe T | February 12, 2011, 12:52 pm 12:52 pm

Look at the eyes of the President of UOP. He looks down and to the left. Clearly this man is lying through his teeth, and funky eyebrows.

Posted by: sean | March 1, 2011, 4:01 am 4:01 am

Paul Mitchel’s hair salon is another of these other trade schools that are doing the same thing. No one in government is doing anything no matter how much you complain. Once in the school they try to dismiss as many students as they can keeping the funding and using the Department of Education to force-ably collect supposed loan monies from students who received nothing. Fraud bilking the poor.

Posted by: steve | March 1, 2011, 10:23 am 10:23 am

Anyone know anything about Everest University?

Posted by: Robin | March 1, 2011, 9:25 pm 9:25 pm

Investigate Kaplan please. Their financial aid tactics holding back stipends. They delay stipends and lower amounts given to students than what was received by pell and student loans.

Posted by: Susan | May 12, 2011, 1:57 pm 1:57 pm

I work for a for profit school.
And I would advise students to look elsewhere did their education. I am telling you that every week we are given meetings on how to avoid accusations of fraud and how to properly word course descriptions and cost estimates to be vague enough to tell only partial truths with being held liable for lying.
It’s all in the wording.
Not to discredit students, anyone who pursues z higher education should be commended for their efforts and devotion. However, these school are profit machines.
It is NOT about the students. It is about money. Your teachers and advisors might be the sweetest and most helpful instructors you’ve ever met and genuinely wznt to help you succeed. But that does not change the fast that the average cost is 3x that of a regionally accredited school, and the degree is not as “credible”.
These schools are profit machines.
If you worked at one, like I do, you would understand. It is a sales job. Plain and simple.
They want your money, and they will sweet talk you to get it. Admissions run on quotas. That’s not the start of a quality education.
There are students who are successful because of their education at our schools. But for the most part, most of our students will not graduate and if they do, they will not be able to repay the cost of their tuition.
This is a FACT.

Posted by: cindy | May 13, 2011, 12:34 am 12:34 am

I attended and graduated from UOP and now I’m doing my MBA at a school that claims to be one of the Best in the US. I see very little difference in the quality of education, which has now led me to beleive that it’s not the school it’s the student. I have ran into lazy uncooperative students at both schools. Long story short, UOP was a GOOD experience for me, never had issues with the administration or anything one there. After I received my degree I got promoted into a new position. I went to a different school for my MBA mainly because of the label the UOP has been given, but as far as the education level is concerned, I would say I was more challenged at UOP than at the traditional brick and mortar I now attend.

Posted by: George | May 21, 2011, 2:28 am 2:28 am

Please excuse my grammar in my previous post, I’m typing this while I’m walking to a meeting and my iPhone thinks it’s knows more than me! Lol.

Posted by: George | May 21, 2011, 2:33 am 2:33 am

I attended a brick and mortar prior graduating from UOP, now I’m attending a Top School for my MBA and I have to say that the level of education is the same if not better at UOP, reason didn’t do my MBA at UOP was because of the label that it has been given and nothing else. I’ve encountered lazy uncooperative students at both schools, which has led me to believe that it’s not the school it’s the student. I realize that a few bad apples ruins the batch and that it’simpossible to please everyone. I had a good experience at UOP.

Posted by: George | May 21, 2011, 2:43 am 2:43 am

Never attend ANY school owned or operated by Career Education Corporation.

Posted by: Larry | July 15, 2011, 7:43 pm 7:43 pm

I worked at pennco tech and it is a big scam from the entrance test that most people fail but they fix the test so just about every one passes they cant let every one pass because they have to have a certain amount fail to look good, but they go after government money that’s it that’s why they are in business, after the first month they could care if you drop out or not because they got there money , and the teachers are a joke and the scams that go on there are unbelievable, like the auto shop, they bring in cars that need work on them they get the kids to fix them for nothing then they sell them at an auction and keep the money i am talking about the management and that’s just one of the scams what ever you do don’t go to these schools they are evil,i felt bad every time i enrolled someone because the lies i had to tell just to get them to enroll, just because something smells like a school looks like a school and feels like a school dosent mean its a school.

Posted by: frank | September 20, 2011, 11:27 am 11:27 am

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