While I thought this hr. of 20/20 was informative, some of the reporting failed to address questions that I felt needed to be asked. The segment where the passengers were laughing at the woman who went off probably didn’t realize that it only helped escalate her emotions. Yet, the reporter failed to look at what is causing these outbreaks among passengers. Many people are afraid to fly and their anxiety levels are probably at an all time high when they first step foot on the plane. The airlines have cut flight attendance so the ability for them to help passengers in need is not easy to balance when there may only be two of them on a flight with 80 passengers.

Anyway, I just don’t understand why these flight crews. who are hero’s in my mind (every time I land safely), are being condemned instead of helped for doing a thankless job. Personally, I don’t think it is just people in planes that are losing it these days, just watch the nightly news, all types of people seem to be losing it and losing sight of our humanity in this post 9/11 world we live in. I think some of the questions that needed to be asked were what can we do to make the needed changes to ensure safe and comfortable flights for passengers and flight crew? I don’t think putting them in jail and ruining their lives because their state of mind and emotions or got away from them is a good enough solution. What say ye?