American Airlines Offers New Baggage Delivery Service

By Jennifer Abbey

Aug 7, 2012 4:50pm
gty carry on luggage tk 120403 wblog American Airlines Offers New Baggage Delivery Service

                                                                             (Rubberball/Getty Images)

Ever had to run from the airport directly to a business meeting? Ever been on vacation and wanted to get to the beach instead of waiting around for your luggage at baggage claim?

American Airlines has a new service to get to you on your way more quickly.

The airline is teaming up with BAGS VIP Luggage Delivery to offer delivery of your bags from the airport to your final destination. Whether you’re flying for business or leisure, the service is offered at more than 200 domestic airports and select international airports.

The cost of delivery for one bag is $29.95. Two bags will cost $39.95, and three to 10 bags will cost $49.95. These charges are on top of other baggage fees.

The service allows up to 10 bags to be delivered at one time. Delivery of more than 10 bags must be placed in multiple orders.

American is the first airline to offer a service like this. It says it hopes it will help improve customer wait times.

“We did recognize there were passengers who would like to just bypass the baggage claim,” David Vance, Managing Director of Customer Planning Operations for American Airlines, said. “By offering this service, we think it provides an additional opportunity for passengers to get to their meetings or their vacations and bypass baggage claim altogether.”

The service began Monday and although no deliveries have been made yet, orders were placed for future flights in several locations, Vance said.

Baggage delivery will take one to four hours, unless your destination is more than 40 miles from the airport. Delivery is only available to destinations within 100 miles of the airport.

At this time, delivery is only available at domestic airports but orders may be placed for departures from select international cities.

“We are going to continue look for opportunities to expand the service internationally but at this point we are unable to do that,” Vance said.

A special indicator will be printed on bag tags to help BAGS VIP Luggage Delivery personnel identify the correct bags. VIP Luggage Delivery will also have a description of the bag, provided by the customer when they place the order. They say they will also have scan data to ensure they are picking up the right bags.

Baggage delivery may be canceled up to 24 hours in advance with no charge. If you call it off later, there will be a $15 cancellation fee.

For now, the service can only be ordered online more than two hours before flight departure. Delivery is available seven days a week, including holidays. A signature is not required for delivery unless selected. For flights landing after 11 p.m., bags will be delivered by noon the following day.

SHOWS:
You are using an outdated version of Internet Explorer. Please click here to upgrade your browser in order to comment.
blog comments powered by Disqus