8 Tips for Raising Your Home Appraisal

Sep 25, 2012 12:07pm
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Image credit: Jared Wiener/ABC News

For six months, Jessica and Carl Doerrer’s home in Hackettstown, N.J., has sat on the market.

Despite today’s news that record low interest rates are encouraging more home buyers to finally purchase, in the Doerrers’ case, their house has had no offers.

Now they’re asking for $225,000 even though they bought the house for $325,000 six years ago.

What’s worse? The house was appraised at $190,000. That gap, experts told ABC News, could be a huge problem if the Doerrers get an offer. When it comes to selling or refinancing a home, they say, banks aren’t loaning the difference to any family these days.

“When a bank gets a low appraisal, they often won’t do the loan at all because they feel as though it is overvalued … and they feel at risk,” said Barbara Corcoran, a real estate expert and founder of the Corcoran Group. “So you can implore with the bank that they get a second look but the fact of the matter is it’s rarely turned around.”

ABC News brought in Alice Palmisano, the executive director of Brown Harris Stevens Appraisal and Consulting, to assess the Doerrers’ home.

Keep reading to see the “after” shot of the room above and more “before/after” images.

She pointed out the overgrown yard — “I didn’t bring my machete” — the clutter in the office and the carpet.

After the family removed their furniture, rolled up the rug and cut down the hedges, the Doerrers were still left with seven pages of additional work to do — and just 48 hours to do it.

In the end, the Doerrers spent $1,600 on improvements to their house. Their home was later appraised again and came in at $214,000 — $24,000 more than the previous estimate.

Below are detailed tips Palmisano shared with ABC News:

  1.  The First Sight. Appraisers can hack off hundreds, even thousands, of dollars from your home’s value just for having an unkempt yard.
  2. Small Subliminals. Palmisano said you don’t have to redo the entire kitchen. Adding a new faucet can be considered an update and it adds value.
  3. Address the mess. Clutter isn’t just an eyesore; it costs money too. Experts say a clean, clutter-free house can appraise 10 percent higher than the exact same messy home.
  4. Out With the Old, In With the New. Palmisano said an old TV can make an entire room look dated.
  5. The Naked Truth. Palmisano said carpet on top of carpet will read like there’s a stain. You don’t want to give the appraiser the impression that you’re hiding something.
  6. Remove Excess Furniture. Maximize your space and how it’s perceived. The less furniture you have in a room, the larger the space looks.
  7. Everything in Your Home Should Work. If something doesn’t work properly, replace it, fix it or remove it. When people come to see your home — buyers and appraisers — it can be hands on. If there is a knob that is broken or loose, fix it.
  8. Show Property in Best Light. If there is a feature in your home that is special, point it out. Keep the door open to a phenomenal closet before the appraiser comes.

 

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Image credit: Jared Wiener/ABC News

 

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Image credit: Jared Wiener/ABC News

 

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Image credit: Jared Wiener/ABC News

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User Comments

I find this interesting… we’ve had our house appraised twice and neither time did the appraiser come inside the home.

Posted by: CAO | September 25, 2012, 12:19 pm 12:19 pm

We had our house appraised a few times for re-finances. Depends on the bank and their appraisers. We had some just take pictures of the outside. Our latest appraiser actually took pictures of every room in the house. We saw the report and were dumbstruck at the pics and comments. Thankfully all positive and our appraisal was very good.

Posted by: mds | September 25, 2012, 2:11 pm 2:11 pm

It helps to have a home inspection done to assure the new buyers that everything is in working order and sound. No termites, leaking roofs, good working AC/heat, good working water heater, good working appliances, etc.

Posted by: howdymo1 | September 25, 2012, 3:47 pm 3:47 pm

As an appraiser myself I can tell you that over half the tips mentioned above have nothing to do with appraising. An appraiser could care less about what kind of TV you have hanging on a wall. TV’s are personal property and have nothing to do with an appraised value… Second, a messy house has nothing to do with an appraisal. An experianced appraiser will just look thru the garbage. Garbage is personal property… Uncut grass in your front yard has no bearing on value either… Also, adding a new $100 faucet in the kitchen will NOT be considered an update and will add no value. .. The amount of furniture in a home has nothing to do with value either…..where do people get this stuff from? The list/tips above has to do more with selling and marketing a house, not getting added value? Stupid article!

Posted by: Gman | September 25, 2012, 5:31 pm 5:31 pm

…as for people that have had appraisers just drive by and take outside pictures only…… That’s the type of assignment the lender ordered. Most likely you’re getting a loan with a low LTV which means you don’t need a full appraisal. Just make sure you’re not paying for a full and getting a drive-by. Drive-by appraisals usually run $200-$250. Full out inspection type appraisal runs $300-$400 and even more for custom homes… Staring 9/1/12 all appraisers are now required to put THEIR fee in the report. Match that fee with what you paid. If you over paid, call your lender and ask them what the oversharge was for….you’ll be surprised at their answer…

One last item. Most lenders are now requiring photos of every room and every upgrade in your home. This is typical today.

Posted by: Gman | September 25, 2012, 5:36 pm 5:36 pm

This is what is wrong with the Appraisal / Loan game. Dress up a few thing and get 24,000 more dollars. What a joke. And we wonder why Realtors overpriced houses around the country and now the market corrected itself because they were so bloated. All this fake inflation is crazy. WAKE UP AMERICA!!!!!

Posted by: ChrisM | September 25, 2012, 6:59 pm 6:59 pm

So right HOWDYMO 1. ABC needs to get their facts straight and stop listening to the Corcoran woman. She was on The View the other day bad-mouthing appraisers too. The Institute should sue her for slander. And HGTV should review their statements regarding home improvement contributions to value as well. Just saying……

Posted by: Appraiser too | September 25, 2012, 6:59 pm 6:59 pm

Years ago my dad was a certified Senior Real Estate Appraiser who was also a mortgage loan officer at the local savings and loan. When he appraised a house, he put a value on the structure, not the contents! He would crawl under the house (not just peek), knock on the walls, and even take his pocket knife out and discreetly check the woodwork for softness. It was a thorough, honest appraisal that was in no way based on furnishings or clutter but on the soundness of the structure. As a banker myself I have seen that today’s appraisals are based on appearance rather than soundness. It doesn’t matter if there are high-end appliances or fixtures when the floors or ceilings are rotten!

Posted by: Doll27 | September 25, 2012, 7:18 pm 7:18 pm

I’m an appraiser and just like the other appraiser who posted. This article is nonsense. I was in the house of a hoarder but the land value was so much in demand, none of his crap meant anything. I get people all the time asking me not to ding them for their mess and I tell them I don’t care. I only care about the structure and fixtures. Personal property and how you live has nothing to do with it.

Posted by: Terry | September 25, 2012, 7:32 pm 7:32 pm

$1,600 invested showed a $24,000 gain? Better than Apple stock. What are they crying about? I would do something about the ‘new’ entertainment system. Looks like the tv and dvd player are poopin’ in the basket.
It is a pretty good idea to wash your car before you take it to the dealer for a trade. It ain’t rocket science.

Posted by: theblenny | September 25, 2012, 7:38 pm 7:38 pm

This story was misleading to make a homeowner think that if they invest $1,600.00 for personal property items it will bring an addtiional $24,000 in value. Especially when the previous homeowners are going to take the new Television with them. There is a difference between Marketability and Value of a home.

Posted by: NJ Appraiser | September 25, 2012, 7:45 pm 7:45 pm

An experienced and qualified Appraiser performs a site visit to the property and examines the home as if NO personal property is there. Outdated bathrooms, kitchen and other amenities (Or lack of) which need to be updated / upgraded could have an effect on Value of a home. Appraiser’s are NOT ALLOWED to be misleading – Your story is MISLEADING. The Correspondent just solved the housing crisis. Sounds as if we can all put 80″ Plasma televisions in our homes this will increase the values our homes.

Posted by: NJ Appraiser | September 25, 2012, 7:50 pm 7:50 pm

“Appraisers can hack off hundreds, even thousands, of dollars from your home’s value just for having an unkempt yard.” What a rediculous statement. You can tell that whomever wrote this article has never written an appraisal in their life.

Posted by: Hudson Valley Appraiser | September 25, 2012, 8:34 pm 8:34 pm

I am a Certified Appraiser, and when people tell me “Please overlook the mess” I tell them all the same answer.

“It won’t help you if you clean it, and it won’t hurt you if you don’t. I look at the house as if it is empty. ”

This article is very misleading, and Ms. Corcoran is not as smart as she wants to think she is.

Posted by: TN Appraiser | September 25, 2012, 9:34 pm 9:34 pm

I’ve had about 3 appraisals on my house over the 26 years I’ve owned it. The last guy was top notch. He took time to measure, photograph, and even gave me credit for a bathroom remodel that wasn’t done, but had toilet/pieces on site for installation very soon. He also pulled up reasonable comps, instead of going to ancient neighborhoods in order to downgrade the value. That’s a tactic pulled by a previous bank and their “paid to order” appraiser. This article is junk, like the pros have said.

Posted by: wildandblue | September 25, 2012, 10:56 pm 10:56 pm

This story brings up a major issue with housing… Appraisals are killing real estate deals. If you have two parties that have agreed on a transaction; who’s the appraiser to say the market value of the home is a number lower than that. Sellers are reducing the price of their homes, getting negotiated on inspection items that may never get fixed by the Buyer, and then the last kick in the head is the appraisal coming back less and screwing up the whole transaction. With this mentality, how do you ever turn the housing market and prices around?
This story is crazy showing a appraiser telling someone they should change their kitchen sink faucet, get a new TV, and cut back bushes at their entry. Those affect an interested buyer, but again..if the Seller and Buyer agree on a price, that’s market value.

Posted by: CustomBuilder | September 25, 2012, 11:45 pm 11:45 pm

I see my fellow qualified appraisers have pointed out the absurd statements in this piece. It should probably have been done with a real estate salesperson as the expert pointing out why the house was getting no offers – obviously more of a showing condition than a value issue. In regard to the change in appraised value well we were never given the time span between the two appraisals.

Posted by: NJ Certified | September 25, 2012, 11:50 pm 11:50 pm

I have been appraising for 28 years. It is hard to believe that Ms. Palmisano is affiliated with an appraisal office; I assume she is not a licensed appraiser since she sounds more like an interior decorator. I would also like to know if the appraiser at the end of the story was from her office, which would be a bit of a conflict, or if he knew what role he was playing in this story. We also don’t know if the first appraiser knew what he was doing, he may have been incompetent. With the changes in the lending industry over the past five years, you stand a much better chance of having an appraiser sent to your home by an appraisal management company who has never even been to your town before. At least once a week I have a conversation with someone from a management company who does not care if the job they are trying to assign to an appraiser (ANY appraiser) is going to be handled with an appropriate level of expertise.
The items in this story were by and large not appraisal issues, but decorating issues. An untrimmed bush might put off a potential buyer, but they have zero impact on value. Replacing a faucet in a dated kitchen is not considered an update. A competent appraiser should be able to see past household clutter. No one cares what kind of tv you have; it is personal property that is most likely moving out with the seller. We look in your closets, we don’t need signs pointing out your favorite closet.
The difference in these appraisals was not due to these “helpful hints”, it was due to one or both of these appraisers not being very good at their job.
And finally, the only accurate part of this piece was the assumption on the part of the reporter and homeowners was that if there are two appraisals with different values, that the one that comes in higher is the correct one. Because I never get a call from someone complaining that there is a problem with an appraisal I did because it is higher than the other appraisal that was done before, I only seem to be wrong if my number is lower than what they were hoping for.
It was nice that you worked Barbara Corcoaran in so that you could have a free promo for Shark Tank, but maybe she needs to stick to investing in cookie companies and arguing with Mr. Wonderful.
This piece was misleading. You want your house value to increase? Move it to a better neighborhood.

Posted by: John Shanley | September 26, 2012, 12:01 am 12:01 am

What a grossly irresponsible news segment. Two appraisers have a difference of opinion and some reporter thinks they are Colombo and solved one of the world’s greatest mysteries. . . . .

Let me say that a >10% variance between two appraisers is on the high side for a simple property – that is until you understand that most banks hire the least costly (read: least competent) appraiser available to fatten up their bottom line (gouge the borrower for $400-500 and pay the appraiser $200-250). If the lender were to hire competent and qualified professionals, the gap would be narrower. Not that all appraisers who do lender work aren’t qualified professional but if you do, by chance get one it was because of the personal integrity of that individual, not because of the lender’s vetting process . . . And finally, in response to the ‘news’ segment, no, the personal possessions of the owner should never play a role in a real property appraisal.

Posted by: BayAppraiser | September 26, 2012, 12:16 am 12:16 am

glad to see many others feel the same as i do. will abc world news give equal time to appraisers that actually know what they are talking about? all the years and thousands of reports i have completed, not once “hacked” a value.

Posted by: 32yrs appr | September 26, 2012, 11:02 am 11:02 am

Can I just say I could respond to this article till I couldn’t type anymore as a Certified Appraiser for 15 years I see one and only one comment that was remotely relevant to this industry. Make sure things work. Yes I do take off or require you to fix it if your faucet falls off in my hand or leaks when I go to check your water for an inspection, I am not watching TV with you, it isn’t Real Estate and I could care less and if you think I am calling your kitchen remodeled because you put in a new faucet with your green and gold appliances from 1965 you will be mighty upset at the end of the day.

Posted by: Terri Davidson | September 26, 2012, 11:53 am 11:53 am

In the aftermath of the housing bubble, much was documented reflecting how the actions of mortgage brokers and appraisers fueled the problem. No major indictments or arrests have been made, and the only significant procedural change was adoption of The Home Valuation Code of Conduct which bans lenders and brokers from pressuring appraisers on loans eligible for purchase by Fannie and Freddie. So does that mean the Real Estate Appraisal Process now stands on solid ground worthy of the trust of average homeowners? If my recent experience in refinancing my home mortgage is an indicator, the answer is a solid NO!
It turns out that the appraisal done for that refinancing came back very low based upon my reading of recent neighborhood sales and other factors. I appealed to the lender with a list of specific issues, including for example the use of a comparable sale that was actually a sheriff sale, and not making any adjustments. In the end, the appraiser came back standing their ground and not adjusting. I therefore shopped around with other lenders and had two more appraisals performed. The two subsequent appraisals came in less than one per-cent apart from each other, and almost a third higher than the appraisal in dispute!
So I filed a complaint with the Licensing Board in the Pennsylvania State AG’s office. They “reviewed for compliance with the Uniform Standards of Professional Appraisal Practice” (USPAP) and found “that the circumstances in this case do not permit formal prosecution” and closed the matter.
So I reviewed the USPAP. I found at least two rules that were violated:
Rule 1-1 (c) – not render appraisal services in a careless or negligent manner, such as by making a series of errors that, although individually might not significantly affect the results of an appraisal, in the aggregate affects the credibility of those results.
This USPAP Rule was violated because of the grossly inconsistent valuation relative to two other appraisals as well as other valuations, and was driven by the multiple issues I raised.
and
Rule 2-1 Each written or oral real property appraisal report must: (a) clearly and accurately set forth the appraisal in a manner that will not be misleading; (b) contain sufficient information to enable the intended users of the appraisal to understand the report properly; and (c) clearly and accurately disclose all assumptions, extraordinary assumptions, hypothetical conditions, and limiting conditions used in the assignment.
This USPAP Rule was violated because the appraisal did not clearly and accurately provide sufficient information to reconcile its’ comparable sales range of a price from $376,000 to $490,000 and the appraisals own finding that “PREDOMINANT MARKET VALUES FOR SINGLE FAMILY HOMES IN THE SUBJECT’S GENERAL MARKETING AREA RANGE BETWEEN $546,000 AND $556,000!
My next step was to get support for my understanding of these USPAP Rules by going to the source, the Appraisal Foundation – Authorized by Congress as the Source of Appraisal Standards and Appraiser Qualifications. Their response was “We’re sorry, but we are prohibited from evaluating an appraisal for USPAP compliance; that is the exclusive purview of the state appraiser regulatory agencies. However, if you believe your state appraiser regulatory did not adequately address your complaint, you may consider contacting the Appraisal Subcommittee (ASC), which is the federal agency responsible for the oversight of the various state appraiser regulatory agencies.”
So, on to the Appraisal Subcommittee I went. I was told that the ASC does not have responsibility for the decisions of the PA Licensing Board of Appraisers on a case by case basis, but rather only its’ overall program performance. However, they did provide me the contacts within the Pennsylvania system who may be able to address the specifics of the case that I described, given the licensing board’s decision not to take action without addressing any of the specific issues I raised.

So what are the primary findings about residential appraisals?

1. Responsibility for the Rules defining the Appraisal Process, oversight of the effectiveness of the rules, interpretation of the rules and fact gathering about specific appraisal cases are spread across several government and quasi government bureaucracies.
2. Although being responsible for program oversight, the ASC seems to lack basic understanding of the specific processes or the appropriate contacts within their supervision.
3. Despite being initiated by my action (a refinance) and pertaining solely to my property, the findings of the State Prosecutor’s Office are shrouded in a veil of secrecy with no responsibility to respond to specific questions or issues, apparently in direct opposition to PA’s Right to Know Act.
4. “Judgement Calls” are allowed to be made, but are not required to be substantiated even if those “Judgements” affect the ultimate rights of the citizen.
5. None of the players appear concerned that ultimately they are supporting a process that allowed for a Licensed Appraiser to prepare an appraisal that was one-third below two other Licensed Appraisals, as well as other valuations (assessment data, on-line valuation sites, construction value, etc.).
6. When faced with an appeal including specific allegations, Reviewer’s can point to regulations (USPAP) to support their findings, but are not obligated to defend those decisions even in the face of specific apparent conflicts or misinterpretations.

Given that traditional financing has a twenty per cent equity buffer, an understatement of valuation by an appraisal by another thirty per cent results in homeowner needing fifty per cent equity in the worse case, to finance their home. Don’t homeowners deserve better?

Posted by: Charles Malley | September 26, 2012, 11:57 am 11:57 am

You got your loan, didn’t you Charles Malley? Yet you are crying like a Packers fan.

Posted by: thats enough | September 26, 2012, 12:28 pm 12:28 pm

Yes I did get the loan. That is NOT the point. The point is that an unqualified appraiser is out their and will be causing problems for future unsuspecting home owners. I would like to improve upon the process, not just use it.

Posted by: Charles Malley | September 26, 2012, 12:44 pm 12:44 pm

To Mr. Customhomebuilder…… Just cause someone bids on your property, it does not make that property worth that amount, unless they are paying cash and that’s rare. Your clients(buyers) can bid all day any amount they want….it means nothing if you have to get a loan. The bank could care less about your sales price. Banks know you work on comission and it’s in your best interest to get the most you can for the property. This is why appraisals are ordered. It’s kind of foolish to think the home your selling is worth said amount just cause someone bid on it, yet they have to get a loan. The buyer is not the owner, the bank is…..and the bank wants an unbias opinion…

Posted by: NY Appraiser | September 26, 2012, 12:56 pm 12:56 pm

I have been an appraiser for over 27 years and this article sounds like it was written by a realtor not someone associated with an appraisal consulting firm. None of the 8 points are valid in regards to appraising; how on earth did this garbage of an article like this get printed?????

Posted by: letsort | October 2, 2012, 1:36 pm 1:36 pm

It should be noted that appraisers are charged with acting as “disinterested third parties”. There is never any actual implied or specific direction from a Lender to Appraise a property lower or higher than its actual market value. Any ethical appraiser approaches the appraisal of your property with an open mind, as there is no motivation,or incentive on the part of the Lender/Client to appraise higher or lower. Homeowners, by contrast may be extremely motivated to see the highest resulting number possible on an appraisal, as it may influence the outcome of a loan application. In short, your home might not actually be worth what you “want it to be”. No profession, or professional is perfect, so you should be on the lookout for specific errors, for specific items within your appraisal report. Those errors might be the basis for a “value reconsideration”

Posted by: Metro Valuation | January 11, 2013, 5:20 pm 5:20 pm

This article is misleading and hogwash!!!!!!!! I have been an appraiser for 30 years, and I don’t know any appraisers that are influenced by a messy house or yard! Geesh, do your homework. This is a careless article. The only item that makes actual sense is #7…it is good to have things in working order or it will be reported on the report. PLEASE SUBMIT A FOLLOW UP WITH MORE FACTUAL AND APPROPRIATE “TIPS” ….the #1 thing could be…Don’t THINK you know the value of your home because of what your neighbors house is listed at. I could go on.

Posted by: karen bp | February 7, 2013, 7:24 pm 7:24 pm

I had an appraisal done last year and the appraiser compared me to houses that were run down, far away and very old sales. Why I asked? I showed her houses right in my neighborhood that were the same type, size and condition of my house and she refused to use them. She said because those houses had exposed wood floors (mine wood floors are covered), stainless steel appliances, granite counter tops, and custom cabinets. OK I would say the custom cabinets and granite counter tops may add more value but my kitchen is brand new just not to her standards. She chose the most run down ranch houses she could possibly find. So yes some appraisers do nit pick about just about everything including your furniture.

Posted by: Pittsburgh owner | April 16, 2013, 9:04 pm 9:04 pm

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