A 21-year-old Florida woman's complaint that COVERGIRL's Bombshell Volume mascara made her eyelashes fall out in chunks has led the company to update its packaging and post an online tutorial on how to use the product.
Amy Schavolt, of West Palm Beach, Florida, says that after a few uses of the product, she discovered that when she removed it, her eyelashes came off along with the mascara.
"I was using eye make-up remover on a cotton ball and I was just wiping downwards on my eyelashes and all of a sudden I looked down and on the cotton ball was a chunk of eyelashes with the mascara still attached to it," Schavolt told ABC News.
"I was petrified," she said. "I stood in the bathroom for a good five minutes and cried."
New York City-based dermatologist Dr. Rosemarie Ingleton tells ABC News that it could take as long as eight weeks for Schavolt's eyelashes to grow back, assuming it is the first time it has happened to her.
Other commenters also spoke up online claiming they too had difficulty removing the mascara from their eyelashes.
In response, COVERGIRL told ABC News it is updating the packaging of the Bombshell Volume mascara and has already posted a YouTube tutorial that advises users to use cotton balls to apply regular mineral oil on their eyelashes and let it sit "for a few moments" before removing the makeup.
"We've taken steps to more broadly communicate the need to use an oil-based remover with long-lasting mascaras," the company told ABC News in a statement.
COVERGIRL also provided Schavolt with a $15 voucher, which she said she has already spent on other products.