Steven Slater’s Ex-Wife Questions Intentions of Passengers Who Called Him Rude
Steven Slater's ex-wife says she finds it "difficult to believe" that the flight attendant was rude to the JetBlue passengers and questioned the motivations of those who said Slater started the altercation before exiting the plane via the emergency chute.
"I would be curious of their intentions if they are at an opportunistic point or what not because Steven is an absolute consummate flight attendant," Cynthia Susanne told me. "He is a professional, he always has been."
She was responding to a Wall Street Journal report that quoted passengers who said Slater slammed overhead bins, rolled his eyes and "looked disturbed" on the flight.
Susanne, who has known Slater since they worked at JC Penny when they were 16, said the woman who had apparently fought with Slater aboard the plane was "lucky that it was a person like Steven Slater."
"It could have gone either way with that sort of brutal behavior. You know, you never know what could have happened it could have been some sort of physical altercation. He did not take out any kind of malice on this woman," Susanne said.
Susanne has not spoken to her ex-husband since he abruptly exited the JetBlue flight Monday, but she did speak to his mother.
"We basically kind of shared a few laughs over the fact that this is really a wild situation," she told me.
So what's next for Slater? Susanne didn’t know if he would want his JetBlue job back, if the company allowed him to stay. But she said he has always been interested in fashion.
“He started out in fashion…and he had a career also at Burberry. So he could go any way like that I’m sure,” she said.
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Jet Blue shouldn’t fire him. They should feature him in commercials.
Posted by: AlanLeroy | August 12, 2010, 8:13 am 8:13 am
They should absolutely fire him! Once you allow one employee to behave in such a rogue fashion, you open the door to every psycho following suit and then you have to give them the same treatment as you hae given this jerk! He should be fired and prosecuted if nothing else than for theft (the beer) and also for possibly endangering the passengers onboard the plane. Throw the proverbial book at the tempermental, self centered ass!
Posted by: Pam | August 12, 2010, 8:21 am 8:21 am
Wait wait hold up pump the brakes you mean to tell me that he had a WIFE!!!!!! And You guys are claiming he’s a hero i think he need’s checked out to see if he stable.
Posted by: Mr.Dash | August 12, 2010, 8:25 am 8:25 am
With Homeland Security being what it is, why would he argue with a passenger? He could have had her removed from the plane if he thought she was out of control. I do not believe that this was the guy’s first incident — I belive that it was the first that was made public. You can’t subject the public to this type of behavior and think that you can maintain control and the safety of everyone on board the plane.
Posted by: Pam | August 12, 2010, 8:28 am 8:28 am
Flight attendant has to be one of the most stressful jobs out there. Think about it. A cabin full of passengers who have had to endure long lines and people (like customs officials and other passengers) whose job is seemingly to be as rude as possible. Not fun.
Posted by: JJ | August 12, 2010, 8:29 am 8:29 am
I guess she wants him back….
Posted by: Dan | August 12, 2010, 8:31 am 8:31 am
@Pam: Have you ever worked in customer service before? If you haven’t, you have no idea what it is like to put up with self-righteous jerks like that passenger that Slater had to deal with and the many others that drove him to his breaking point. It is the most demoralizing experience to go through, when someone irrationally cusses you out for rules you didn’t create and are paid to enforce. The fact that you think he is the “self-centered” one in this leads me to believe you are also one of those passengers who takes out your frustrations on the attendants. Why don’t you take a look at yourself and your actions the next time you are in that situation.
Posted by: JB | August 12, 2010, 8:35 am 8:35 am
Technical he should get fired but more people love him than hate him. JetBlue could profit of this if they spin it right. In the end its about money. Or they can take the police department approach when an employee gets out of line, put him on leave til the story buzz dies down and have him come back lol.
Posted by: Al | August 12, 2010, 8:37 am 8:37 am
oh do shut up Pam with your sweeping statements on what hes done in the past!
endangering the passengers don’t make me laugh. did you ever hear of anyone dying from an inflatable slide :D
He simply had enough and a minor meltdown but there will always be rabid bitter women like yourself who obviously don’t get their hole enough to condemn and be an armchair general on it to pass judgement like you are judge judy or something.
Posted by: pamam | August 12, 2010, 8:40 am 8:40 am
Everyone has a breaking point.
Posted by: Vince | August 12, 2010, 8:41 am 8:41 am
He probably she be fired, just because the airline is a company and they’ll have to act like one. The guy is not unstable though. I think it should be a lesson to all those people out there who have a false sense of entitlement whenever they are being waited on or served by another person. I’ll bet you guys are the type to send food back and yell at waiters…of course you are angry the “help” fought back..how dare he, right?
Posted by: Joe | August 12, 2010, 8:42 am 8:42 am
JB who do you know the passenger was a “self righteous jerk”? We have not heard anything about the passenger who allegedly set this jerk off? If you can’t take the heat don’t work in customer service. I have worked with the public for well over 25 years and sometimes it is more than a notion, but you don’t endanger the lives of others be behaving as unprofessionally as this guy has. Don’t attack me, I did not open the slide, cuss him out, I simply posted a comment. Last time I checked I am as entitled to my opinion as anyone else. Jet Blue fire this creep or else the fall out could be horrible.
Posted by: Pam | August 12, 2010, 8:48 am 8:48 am
As a 20 + year frontline airline employee I feel we are overlooking an important fact, the vast majority of passengers in the cabin and on the ground are terrific. They are patient, respectful and genuinely happy to be travelling. They are simply trying to get to work,go home to see family. or off to vacation or the many other reasons people travel by air. Obviously, there are some passengers who behave badly. They behave badly at the dry cleaners and the market as well.
They should not travel by air because the pressures of the experience can accelerate their phycotic behavior. The inflight crew is there for your safety., they are well trained. All Mr Slater had to do was notify the Captain of what was happening in the cabin (he has an obligation to do so) Many Captains will come into the cabin to squash any potential uprisings or interference issues. Airlines do not want to divert after takeoff to remove a passenger (this is very costly for the airline and the passengers) Mr. Slater could have had all his problems solved by getting the captain involved. The offending passengers could have been removed and then he could have watched them be taken off (possibly in handcuffs)
Instead, he threw a tantrum. He let the passenger’s bad behavior get under his skin. Now he risks time in jail. for what ? Some say he is a hero, I say he is a fool who needs to grow up and find a new career. He does not represent me or any of the hard-working, honest caring airline professionals I have been surrounded by for over 20 years.
This guy is a loaded gun. Two wrongs do not make a right, I say good riddance.
Posted by: michael | August 12, 2010, 8:48 am 8:48 am
As a former flight attendant—1962—
I would just say “This job is not all it is cracked up to be” It has always been about being safe—I loved my work & I loved my passengers, however, this was a different era. I do have to admit that I had a few passengers that demanded I even open the little cream container & put it in their coffee. Very few, but, it was rude of them.
In a sense, I agree with what Slater did–you have to admit the carry on luggage is out of hand. The passenger, themselves, can not even lift their own bag. I say ban all carry on over 5 lbs.
Let’s all face it—when you get to your destination they do have stores where you can shop & get what you need.
I have seen people check so much luggage you would think they are moving vvia over-land semi. Our family, my husband, myself, & daughter went to Maui twice a year with just barely a carry-on—come on—what more do you need than a bathing suit & wear the same outfit you wore going, coming back.
It does take a little planning, but it can be done!!!!!
My run in 1962 was ORD_MEX. We just could not wait for all these people to reboard with their big sombrero’s & pinants. Think about it—where do you put the stuff?
Posted by: evie | August 12, 2010, 8:48 am 8:48 am
Uh, yeah . . . prosecute him for the theft of the beer. Riiiiight.
Slater did what everyone of us has dreamed of doing on at least one job and no one who knows him has anything bad to say about him.
I don’t think Steve is going to have a hard time finding another job and I sure hope he works this incident into a new career.
Posted by: RedT | August 12, 2010, 8:51 am 8:51 am
Michael, your comment is probably one of the most articulate and educated comments that I have heard on this subject. I agree, most of the flight attendants that I have dealt with our courteous and professional and Mr. Slater had options available to him other than the ones that he chose. Get rid of him and keep the public safe! Kudos to you Michael! I would love to be a passenger on your flight!
Posted by: Pam | August 12, 2010, 8:51 am 8:51 am
In the above former flight attendant:
Sorry, I meant to spell pinatas!!!!!!!
Posted by: evie | August 12, 2010, 8:54 am 8:54 am
I think, if we want to maintain the current power balance between almighty employers and oppressed or humiliated employees, JetBlue has to fire this employee. Just imagine every humiliated employee would rise up, imagine the power shift from capital to labor. There would be a revolution in which owners and share holders would lose their profits and in the wake they would drop even less crumbs for those who have to work for their living because they don’t have enough capital to live of the work of others…
In contrary, if we want to have a sane and balanced society, employees who want to speak up should do so without fear.
Maybe the forms of expression are a matter of discussion but not the valid employee criticism itself. It will be interesting to see how long it takes employer organizations to squelch this public discussion…
Vivifiant, Ohio
Posted by: vivifiant | August 12, 2010, 8:56 am 8:56 am
Message to Jet Blue,
I am currently unemployed and would love to take Steven Slater’s job. Please feel free to contact me and I promise that I will not behave as he has.
Posted by: Pam | August 12, 2010, 8:58 am 8:58 am
Ok what about the Pax who started this whole mess!!!!!!!!!!!!!!!! She should be in jail hitting a flight attendant. Most of YOU SHOULD SHUT THE FRONT DOOR!!!!!!!!!!!!!!!!!!! 50 percent of u get on a plane u do not listen at all we have to tell u fasten ur seatbelts iin a car ur sealtbelt is to be worn at all times right???????????? PLEASE TURN OFF UR PHONE I WILL WHEN I AM DONE!!!!!!!!!!!!!!!!!!! COME ON YALL WE R HERE FOR SAFTEY!!!!!!!!!!!!!!!!!
Posted by: MIKE | August 12, 2010, 9:00 am 9:00 am
No hero, just another nut the other nuts in society look up to. This nut could have killed or injured others, besides himself. Reckless endangerment is an understatement, throw the book at him? No just throw him out of the country, maybe Greenland.
Posted by: Kadius | August 12, 2010, 9:09 am 9:09 am
There are lots of gay men who have an ex-wife…
I had to chuckle to myself when I first heard about this story because I certainly know the temptation to tell a customer what you think.
I am a frequent flyer (2 times a week) on another economy airline, and most of the flight attendants are super nice, but there are just a few that I’ve considered rude. But the rude ones I’ve met tend more to be women, not the men.
I doubt Slater would want to return to JetBlue. Once you make an exit like that, it basically means he’d already decided to quit. I hope the matter dies down quickly and that Slater has enough savvy not to relish his 15-minutes of fame like that moron Levi Johnston, the would-be son-in-law of the even more moronic Sarah Palin.
Posted by: qwizwizard | August 12, 2010, 9:11 am 9:11 am
No pity for flight attendants, none.
We pay a hefty price to fly, in a small chair, beside strangers; some of them are overweight and want you to raise the arm rest, why so they can flab over you. Others smell like they came off the beach, packed and jumped on the plane, others smell of smoke, just out of the smokers death pit at where…the airport. What is done about this? Nothing is done, tough; say something and you’re being rude. It was nice when the attendants actually took care of themselves, in shape and did not look like my grandmother or a guy pushing his personal choices on everyone else.
• The fact is the joy of flying is dead;
• It starts at the parking lot, $15.00 a day.
• Then the three football field hike.
• To a computer that requires you to focus on it while thinking are my bags still here?
• Then to check in the ONE bag at a $25.00 cost.
• Go through a line where my uneducated people are supposed to check me using wands, X-ray machines and their hands if possible, is the floor clean, no but we take off our shoes just the same.
• Oh and walk some more to a gate that has 136 seats for 250 people.
• Then the cattle line.
• Hurry and wait.
• Seat the high price tickets first, so we low life can bang the crap out of the aisle Winnies as we go by.
• Ahh, and there it is, that 18″ wide birth of comfort…until Big Bubba or Bertha comes squeezing down the aisles, yew rubbing both sides at once, even when they turn sideways then the butt and the gut rub, no, please no, not beside me, err, “Can you raise the arm rest up it digs in my sides?”, what I here is , “Hey I am fat and would like to rest my fat hips on your thighs for the next three or four hours, burp!”
No, I have no mercy for the attendant who by choice has this job, we have no choice, we better shut up and just deal with it, get real, the guy who did this is a jerk, a hero to idiots and should be flogged for all the crap we put up with.
Ahh, now I feel a little better, add drinking and driving to his rap sheet! His true colors have shown, I have to hide mine for fear of being tossed in jail for much less, be a good little worthless customer, “Thanks you for flying and getting ripped in return!”
Posted by: Kadius | August 12, 2010, 9:53 am 9:53 am
ok here is my 2 cents….
the fact he snapped the way he did proabally was long over due. coming from the service industry sometimes i just wanna unload on customers for the way they think they can treat workers. that whole saying “the customer is ALWAYS right” is complete crap cause customers feel they can push limits and thats NOT RIGHT, HOWEVER—-now saying that– what Slater did was unappropriate as well. Obviously he would have quit regardless because the way he “went out” probally was planned anyways. What he did was not only dangerous but he broke the law and that needs to be looked at. We all cant just go through life snapping regardless of lifes circumstances- if we all act and did that the world be a worse place (then it already is)
Its good he stood up for himself but at what cost?..wouldnt be my way to get 15 mins of fame cause if he is serious about getting a job he will always be known as the guy who snapped and jumped!
Posted by: SDS | August 12, 2010, 10:04 am 10:04 am
Ah — now the ex-wife wants to get in on the 15 minutes of fame. How the flip would she know what he was like at work? Did she fly on all his flights? We’re supposed to trust her judgement of the man — given that she must have thought he was straight when she married him.
Posted by: SuzyQ | August 12, 2010, 10:48 am 10:48 am
Yes, others have it much worse than me, much worse, but not the ones missing limbs, or those blinded, the worse are those who have never ending pitty for themselves, Hero’s do not run off planes when they get a bump on the head, Hero’s land planes on rivers and get everyone off safe, throw themselves on a nade to save the lives of buddies, hero’s are people who do extra-ordinary things that benefit mankind as a whole.
Posted by: Kadius | August 12, 2010, 11:21 am 11:21 am
Quizwizard-don’t most airlines still have a first class? I think you must belong there! Get over yourself!
Posted by: Bren | August 12, 2010, 12:13 pm 12:13 pm
He did lose his temper. What is really bad is he quit over PA, stole two beers and blew a slide. Blowing a slide is a HUGE expense ($150,000 for slide) for the airline. The a/c can’t be used until fixed, takes many hours to repack and may have caused the cancelation of another flight that this a/c was scheduled to fly. He may have to monies back and should have to.
Posted by: Linda | August 12, 2010, 1:00 pm 1:00 pm
It is a known fact that there is a high incidence of cancer among long-term flight attendants. Mr. Slater’s mother was a flight attendant and she has cancer. Since the behavior he exhibited is unusual for him, according to his ex-wife and at least one passenger who has flown with him in the past, maybe he has a brain tumor. Someone should examine his head in any case!
Posted by: Liz Mastro | August 13, 2010, 7:44 am 7:44 am
I think if the airline follow up with the frustrations of their employees, or employees feel comfortable going to the higher-ups…this could have been prevented on some level. People react to being treated bad! Lucky he did not come back with an AK-47…like many other disgruntled employees…his take off was actually funny!
Posted by: rynbo1 | August 20, 2010, 11:04 am 11:04 am
Does he owe an apology…maybe. Too bad there are so many people who think they don’t live in glass houses that also owe many sorries for their everyday behavior and actions. People make mistakes, but if Steven Slater is anything, it is a hero for exiting the moment in a hilarious manner. I got stuck on a plane once and people can be so annoying that you wish you could fling them off…manners for some people are obviously gone or never been taught.
Posted by: rynbo1 | August 20, 2010, 11:14 am 11:14 am