Netflix CEO Apologizes for Price Increase, Announces Qwikster Service to Mail DVDs
EmailYou may have received an effusive email from Reed Hastings Sunday night or this morning. If you don’t know who he is, the first line offers a hint: “I messed up. I owe you an explanation.”
Hastings, the co-founder and CEO of Netflix, has now sent an apology to its customers, 600,000 of whom are quitting after the company hiked prices up to 60 percent for people who both stream movies and order them by mail on DVD. Netflix stock has dropped about 50 percent since the July announcement.
“I should have personally given you a full explanation of why we are splitting the services and thereby increasing prices,” Hastings said in the email and a blog post Sunday night. “It wouldn’t have changed the price increase, but it would have been the right thing to do.”
Hastings announced Netflix will give its DVD-by-mail service a new name: “Qwikster.” But for the company, the future lies in streaming video. It is faster, available anywhere — and less expensive for the company — and that’s what you’ll find in the future at the Netflix website.
“For the past five years, my greatest fear at Netflix has been that we wouldn’t make the leap from success in DVDs to success in streaming,” he said. “Most companies that are great at something — like AOL dialup or Borders bookstores — do not become great at new things people want (streaming for us).”
He closed, “I want to acknowledge and thank you for sticking with us, and to apologize again to those members, both current and former, who felt we treated them thoughtlessly.”
By mid-morning today, close to 10,000 people had replied publicly on Hastings’ blog or the accompanying YouTube video, and most of them were not happy. Many complained that not only were they still stuck with the price hike, but they now had to choose between two different services. All they wanted to do, they said, was watch a movie.
“Are you trying to make it worse?” replied a typical customer. “The only saving grace with the recent price hikes was having an integrated website where you could manage both DVDs and streaming video from the same queue. Now you are splitting that out? This may be the end of it for me.”
There were others, some using profanity in their anger at Netflix, though to the company, few could have been as cutting as messages like this one:
“I can’t wait fir [sic] blockbuster streaming to come online.”
Update: It turns out there’s an extra wrinkle to all this. Read Maggy Patrick’s post on it HERE.
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His ivory tower limp apology was returned by my closing BOTH the DVD and the STREAMING accounts that I have.
His $225 million completely out of touch with the real world highness is not getting another dime from me.
Posted by: Grant | September 19, 2011, 11:30 am 11:30 am
Whatever. You apologize after you rape me? Apology not accepted.
Posted by: Mike Ratachic | September 19, 2011, 11:33 am 11:33 am
This is nothing less than an abomination! Loyal customers who have selflessly enlisted family members and friends in the Netflix family (and that is what it seemed like – a family!) have been betrayed and now have had knives driven into their backs by these thieves! I will not accept the red envelope without the Netflix cachet! Quickster means nothing to me and has none of the prestige associated with a Netflix membership! I don’t want streaming video! I don’t understand how it works, the devices are expensive, and the technology is unperfected. I am confused and upset by the letter from the CEO and don’t know what to do! The Blockbuster in our town just closed and what other options for DVD’s exist? We are betrayed!
Posted by: cynicalinGA | September 19, 2011, 11:49 am 11:49 am
If the streaming actually had the titles that people wanted to watch, this move could make sense. But there was no announcement of increases in the number of titles. Nope. Zilch.
Posted by: angry | September 19, 2011, 11:58 am 11:58 am
I read the e mail and canceled my DVD service this morning. The post office in Michigan is closing many of the routing facilities including the one in Lansing where my Netflix DVD’s are distributed. That said, the turn around time in this area will probably get worse. I dont want to pay that much money to wait extra days to recieve my DVD’s. I am going to keep the streaming for now……
Posted by: Martha | September 19, 2011, 12:04 pm 12:04 pm
THE BEATINGS WILL CONTINUE UNTIL MORAL IMPROVES!
IF YOU HAVE A PAIR DON’T GIVE NETFLIX ANOTHER PENNY OF YOUR HARD EARNED MONEY !!!!
Posted by: sizemo | September 19, 2011, 12:10 pm 12:10 pm
Personally I dont see what the big deal is. Netflix is cheaper then cable ever thought of being and you can watch just about anything on netflix. Most shows are on there you just have to wait a bit.
I have been with netflix for 2 years and never signed up for the DVD part. I prefer the live streaming. And I will certainly be keeping my service. I tell anyone complaining about it to try paying those prices for Cable TV and you cant. Sure greed is a factor but its still cheaper here then anywhere.
Posted by: Guin | September 19, 2011, 12:17 pm 12:17 pm
It’s great that they are going to streaming, but right now they really don’t have much available for streaming. So why pay $10 more for something I never use?
Now if they had some good movies/tv series streaming it would be worth it. I’d quit cable.
Posted by: sash fan | September 19, 2011, 12:27 pm 12:27 pm
I never want to pay it without No Closed Captioned.. I need closed captioned on it.
Posted by: XYZ | September 19, 2011, 12:27 pm 12:27 pm
Wow. So, after so arrogantly declaring that they couldn’t care less what their customers thought about their price restructuring, and losing a MILLION customers and over 1/3 of the company’s value as a result, they now double down on their arrogance, and declare that they are going to make it TWICE as hard for their customers to do business with them, and they couldn’t care less what their customers think about it.
In just a few short months, Netflix has completely DESTROYED all the good will they had built up with their customers over the last 12 years, and they seem determined to send the company into bankruptcy soon. The stockholders must be SO impressed!
Posted by: thomas mc | September 19, 2011, 12:29 pm 12:29 pm
There never has been a movie made that was so important that I just had to see it. I haven’t been to a movie theater in over 35 years. I’ve never rented or purchased a movie in my entire life There are plenty enough of free movies on TV. What’s the excitement?
Posted by: blind spot | September 19, 2011, 12:31 pm 12:31 pm
So basically you have just slid on your sunglasses and told your subscribers to deal with it. This is an outrage to be honest. You have the audacity to auto enroll me into an additional service I never agreed to be a part of. Not only that, but you have decided that I should have to manage my accounts through two separate websites, making it an utter inconvenience for me to monitor which titles are available on streaming vs. BD/DVD and otherwise just making it a pain to manage my queues. You sitting from your high thrown and stating your intentions doesn’t make your intentions any less flawed. Now that redbox is getting Blue-Ray, I believe they will be deserving of my money now…
Posted by: Bryce | September 19, 2011, 12:37 pm 12:37 pm
This is NOT “mea culpa” at all. This is “I’m sorry YOU (the Netflix customer) misunderstood.” This idiot still doesn’t get it and I resent the fraud pretense that he’s making some kind of “mea culpa” confession, when he is actually trying to justify the unjustifiable.
These clowns in the extremely greedy, expensive entertainment business need to be more grounded in actual reality, and they need to forsake their determination to “spin” their delusions and call it reality.
In a bitterly desolate economy like we’re in now, people look to see what is ‘expendable’ and what is not, when belt-tightening is absolutely mandatory. And entertainment is pure ‘fluff’ — an excessive extravagance that can easily be axed without impairing one’s quality of life or living standard one scintilla. And since it’s become so outrageously, exorbitantly expensive, cutting that single piece of fluff out of our lives can drastically improve our financial picture and quality of life. A life without this gaudy, pretentious, greedy, empty, useless “entertainment” delusion actually improves one’s quality of life — because then people can ‘live’ their own lives instead of sitting around on our backsides watching someone else ‘pretend’ to be living a life.
Properly understood in this way, entertainment should be dirt cheap, because if it isn’t, it simply cannot justify its existence in our lives. In reality, it’s totally and utterly frivolous, useless and meaningless.
Posted by: Reflecting_Pools | September 19, 2011, 12:49 pm 12:49 pm
I plan on keeping my service with Netflix….I do agree it ia whole lot heck cheaper than cable….I don’t have to stand in line to wait for a movie at red box and than I forget to return it and zap I am charged again. I do not like the splitting of services. Currently I stream and get one video out (but that will stop soon just finishing up some movies I have been wanting to see). One complaint I have is why do the streaming videos have to be so old? Update your library and maybe get some dvd quality flicks on there for us!
Posted by: Elizabeth | September 19, 2011, 12:51 pm 12:51 pm
I’m currently not a customer of Netflix. However I wholeheartedly resent the pop-up from Netflix and I vow that I’ll never do business with them.
Posted by: Get_Down | September 19, 2011, 12:51 pm 12:51 pm
I must be one of the few Netflix customers who actually likes that the company split the two services. I just canceled the DVD portion (which we never really used anyway) and just do the streaming. Like it or not, Hastings is right when he says that streaming is the future of the company. We stream Netflix to our phones, computers and television and love the convenience of watching what we want where and when we want. DVDs are obsolete and inconvenient by comparison, not to mention that you can pick up a DVD rental anywhere – RedBox, Blockbuster, etc. I applaud Netflix for being brave enough to not compete so much in the DVD rental arena anymore, and for knowing that the real strength of their business is in streaming. Not only are we staying with Netflix, we’re also buying stock in the company while it’s low – Netflix is a trendsetter, so we know that the stock won’t be low for long.
Posted by: country gal | September 19, 2011, 1:08 pm 1:08 pm
Fools this is only the beginning, he will raise the price again with the excuse that the other greedy jerks he gets the movies from are jacking their prices to him, poppycock, he is the customer to these jerks and should tell them his customers will not pay the increase, some is better than none. Plus every internet provider is going to start jacking up prices depending the amount of data you use, wow double whammy. Most of the world’s web is free but not with our pay to play government, we such suckers.
Posted by: Greg | September 19, 2011, 1:18 pm 1:18 pm
I’m underwhelmed.
Posted by: Aaron Ververs | September 19, 2011, 1:22 pm 1:22 pm
His actions might have made some sense if the same movie content was available streaming that you can get mailed to you on DVD. Unfortunately, most of the recent-release movies are only available on DVD by mail. I would gladly pay a little more not to have to wait for the mail turnaround. However, there’s no indication that mail-only content is now available on streaming. I’m very disappointed in Netflix for the move itself, the way they handled customer relations, and now for this not-pology from the CEO. This loyal Netflix user for more than a decade has cancelled his account as a result.
Posted by: Mike | September 19, 2011, 1:23 pm 1:23 pm
Job #1 for most CEOs of publicly-traded companies is to grow shareholder value.
How’s that working out for you, Reed?
Posted by: Aaron Ververs | September 19, 2011, 1:28 pm 1:28 pm
“Sorry we screwed ya. Have a nice day!”
Posted by: Searambler | September 19, 2011, 1:40 pm 1:40 pm
The majority of people complaining don’t even use netflix. They have no lives and just complain online because they don’t want to see anyone else succeed.
netflix is the cheapest service of it’s kind out there – period. No one else has the TV & movie collection they have at only $8 a month.
For $8 a month I can watch:
Family Guy (and most FOX Shows), Breaking Bad, Weeds, Star Trek (all series), Mad Men, a bunch of great BBC shows, classic shows like the munsters, twilight zone, and adams family, plus some great shows from my childhood like Rocko’s Modern Life, Ah! Real Monsters, Rugrats, Wild Thornberry’s, and the new AVATAR series.
There are hundreds of documentaries and tv documentaries that most people don’t have access to. Plus recent Oscar winning films like Toy Story 3, The Fighter, Social Network, and other oscar nominated and winning films from the 80s like Krammer vs. Krammer or 90′s and 00′s like Gosford Park or being john malcovich. And hundreds and hundreds of more great films and even obscure one’s you may be looking for. I’m surprised how large the streaming DVD collection is. It grows day by day.
I never watch regular TV anymore. I can watch almost anything through Apple TV.
Plus, with netflix I get TV and movies on the go on my iPad or iPhone or computer when I travel.
What other company is providing the quality and selection that netflix is?
It makes sense to separate the DVD service into another company. DVD & Blu-Ray are going to be replaced by streaming in just a few years when we all go online to purchase films and television (or in netflix’s case – we rent them for $8 a month unlimited viewing). “netflix” implies a service on the “net” for “flicks”… the DVD service isn’t an internet service so by separating the companies the name Netflix actually makes sense now – to me.
Posted by: Max | September 19, 2011, 1:47 pm 1:47 pm
In addition to the one’s you listed…
you can watch entire seasons of LOST, Saturday Night Live, Battlestar Galactica, and you get a TON of foreign films that you can’t get anywhere else except buying them.
If you were to buy breaking bad on DVD – you’d pay over $80 for all 3 seasons. I can watch them on netflix streaming for $8 a month with tons of other shows (including south park, comedy central, AMC shows, Showtime shows, Fox Shows, FX shows, ABC & NBC shows, etc..
I too have APPLE TV, and at $100, it was incredibly worth it just to have netflix streaming capabilities on my TV. Your Apple TV can show you things like every single MLB baseball game, you can watch youtube, you can watch HULU, you can watch any other shows you might be interested in that aren’t on Netflix… or you can just use Apple TV to watch directly online the tv shows as they make episodes appear on ABC or NBC.
Posted by: AmosD | September 19, 2011, 1:54 pm 1:54 pm
I resented the hoist in price without any warning. I enjoyed viewing TV shows, or several Showtime series I’d missed over the years, via DVD. I get the idea that streaming is the new big thing, and I’ve got the XBOX to receive it, but I’m PO’d overall by the cable/IP greed, and to me, Netflix just joined that crowd of bums. I despite Time/Warner, whose movie rental top out at 3.99 (for new releases), but whose line-up isn’t great. I was paying $3 for DVDs at the store down the street, but they never had enough on hand. I’ll go back to reading books.
Posted by: wildblueyondergoAF | September 19, 2011, 1:55 pm 1:55 pm
Who uses DVDs anymore anyway? When I want to watch a new release, I stream it straight to my television through Blockbuster or one of the other online movie services. I stream Netflix for some of the older movies, television shows, documentaries. To stay in business and continue making money for their stockholders, companies like Netflix need to have their finger on the pulse of the industry and it seems like Netflix does. For those of you complaining that you’ll miss your regular Netflix DVD mailing – get with the times. DVDs are going the way of the CD player and VHS …. everything is going digital.
Posted by: missyme | September 19, 2011, 2:00 pm 2:00 pm
No other company provides the service, quality, and selection of TV (which is excellent) and films (which is pretty good) that Netflix Streaming provides.
Period.
I’m ditching COMCAST because news I get online, and TV and movies I watch streaming – anytime, anywhere, whatever i want to watch. Streaming is the future – so get on board or get left behind with your expensive Blu-Ray which will be replaced in just a few years by the next format: STREAMING.
Posted by: Max | September 19, 2011, 2:02 pm 2:02 pm
NetFlix cheaper than cable….NOT FOR LONG!! The price will continue to rise…
Posted by: GetReady12 | September 19, 2011, 2:22 pm 2:22 pm
right… because $8 a month at netflix will soon rise to over $100 a month to compete with cable?? It’s a month around the corner… just wait.
Cable and streaming tv/film are not the same and will never have the same price and cost structure. You’ll never see netflix for the same cost as cable – and that’s the point. It’s a different price and cost and business model. Your ignorance is showing. Go back to your expensive Blu-Rays and get left behind.
Posted by: Max | September 19, 2011, 2:48 pm 2:48 pm
BTW – Netflix DID NOT RAISE THE PRICE OF STREAMING.
I’m sick of these stupid lies. Netflix raised the price of dvd’s, which is a different service and now a different business. They did not raise the price of STREAMING!
It’s always been $8 a month
Posted by: Max | September 19, 2011, 2:49 pm 2:49 pm
Netflix is seriously confusing me and I’m just about through with the whole business of their shenanigans and going to another service altogether. I don’t know who’s running that kangaroo court over there, but they need to pull up their socks and figure out how to work a company. Heck, I’m a stay-home mom and I really think I could do better
Posted by: jessica walle | September 19, 2011, 3:20 pm 3:20 pm
To stream one video takes all of the bandwidth I am allowed for one month on my wireless plan, so scru that, and I don’t know if I want to keep on paying this exhorbitant price for DVDs. This jerkwad needs to lower the price!!!
Posted by: Diane Smith | September 19, 2011, 3:29 pm 3:29 pm
We quit because they had no good movies streaming and the ones in teh mail often had problems. Go to redbox, they are everywhere and have good movies. $1.00 for the night – not bad!
Posted by: pksk531 | September 19, 2011, 3:34 pm 3:34 pm
I was a bit upset at the price increase as well, until I found out they are bring back games. I can’t wait to be ordering games from Netflix again
Posted by: Think3times | September 19, 2011, 3:37 pm 3:37 pm
“BTW – Netflix DID NOT RAISE THE PRICE OF STREAMING.”~~~~~~Nah, they just halved the service. Before you got both streaming and DVDs by mail for the price they now charge for streaming only. Same price, half the service.
Posted by: Mike | September 19, 2011, 4:06 pm 4:06 pm
Netflix is greedy greedy greedy….
Posted by: richard roberts | September 19, 2011, 4:17 pm 4:17 pm
So are they or are they not going to up the price? I placed my service on hold because I don”t know WTH I am giing to do? Suacribers who only make minimum wage can not afford these hikes on top of monthly expenses they may have such as rent, groceries, utilities, etc
Posted by: Brad | September 19, 2011, 4:42 pm 4:42 pm
Goodbye Netflix. The streaming selection is poor and only has older movies. DVD shipping is now way too slow. They throttle shipping once you started using it again. Very disappointed. It use to be such a good company. Time for a new CEO. This guy obviously needs to shake the dust off his Business 101 book.
Posted by: Cary | September 19, 2011, 5:01 pm 5:01 pm
Smacking your loyal customers in the face is no way to do business. Everybody should quit.
Posted by: Kala | September 19, 2011, 5:54 pm 5:54 pm
What sort of lying, greedy swine are running Netflix now? Their service used to be surperb! Now all they care about is huge profits at the expense of the feelings of the customers who once thought the world of them! Why? Why has Netflix done this to us all? I looked forward to the red envelope in my mailbox so much! I don’t know anything about this streaming stuff except it can’t possibly work and is too expensive to get started! I like dvd’s and the feel of something substantial in my hand! Please Netflix! Reconsider what you are doing and think of those who have thought of you almost as a friend!
Posted by: americangiant | September 19, 2011, 7:35 pm 7:35 pm
I have felt stunned and sickened all day. The Netflix letter really upset me and I don’t know what to do. I have researched streaming videos and I just can not understand it. I resent having to buy expensive devices to accomplish the feat and then paying someone to hook the whole thing up. Also, I have the same television I’ve had since 1986 and assume I have to purchase one of the new flat screen sets to get this to work well. People are laughing about those who use dvd’s but there must be others like myself who do. I can’t be the only one who still reads real books, records shows on vhs tapes, and turns on the computer each morning with a prayer it will work. I hardly ever get a video to work on the computer! Will it actually work on my tv? I am completely lost! It’s as if I am living in a world that just has no place for someone like me anymore. If there are no more dvd’s, I will never see another new movie! It was hard enough when everything changed from vhs! It required buying a player and hiring a technician to come to the house and spend half a day to hook it up. I had no idea it was such a project but I as I told him, I am totally ignorant when it comes to advanced electronics. He didn’t treat me like I was stupid but it cost a great deal. I just feel everyone thinks I’m an idiot and a fool but I am so confused and upset by the Netflix blow-up I feel there’s no point in trying to keep up with everythng anymore.
Posted by: brainstormUSA | September 19, 2011, 7:55 pm 7:55 pm
I am a Netflix customer and I did NOT get an email from him. I get both DVD and Streaming. Should I be worried or feel neglected or what?
Posted by: Deanna Litke | September 19, 2011, 9:44 pm 9:44 pm
After being a member for 7 years I just canceled the service. The streaming service can not stand on its own. The quality and selection simply doesn’t exist. It’s simply an add-on to the DVD service that makes the membership tolerable. Splitting them up simply creates two nonviable companies. And though streaming should be the future the fact that all ISPs have DL limits and many throttle speeds is going to quickly stifle streaming. All I can say is if you work for NF get your resume up to date.
Posted by: glacia | September 19, 2011, 10:42 pm 10:42 pm
The worst apology ever witnessed!!! I’ve never wished for a company to fail this bad. It’s really too bad there is no other competitor right now…because they would score gold!
Posted by: Miss B | September 20, 2011, 1:35 am 1:35 am
NETFLIX IS CRAZY! Raising prices, then spliting the company! NETFLIX has lost customer service based and is only interested in MONEY! NETFLIX needs to listen to the customers!
Posted by: Andrew | September 20, 2011, 3:59 am 3:59 am
Where is the article on Greenland and the latest on glaciers? Greenland glaciers’ truth
Posted by: deanbob | September 20, 2011, 7:41 am 7:41 am
I.E. He thought because most US businesses get Greedy and take advantage of their loyal customers he would do the same and now he’s sorry after figuring out were not suckers! To late, I closed my account and will never rent another NETFLIX movie
Posted by: sybase46 | September 20, 2011, 7:42 am 7:42 am
I currently pay $19 for only internet with COX Communications, $12.99 Hulu Plus, and now $10 for netflix. So for $42.00 i get all major network shows on demand plus many others, and more movies than I could ever watch. Plus with a 2 year old, Netflix has an amazing selection of Childrens show, Blues Clues, Thomas, Dora ect. pretty much every episode they’ve made for kids shows..
Price for basic 70 channel cable, with programming that I can’t control, with nothing hardly ever on….$72.00..
It’s not that bad..I know at least people with children will never quit Netflix streaming, the savings with kids shows pays for it within it self.
Posted by: Tyler | September 20, 2011, 8:40 am 8:40 am
I don’t know how to stream videos! I must have dvd’s delivered! This service must be continued! Netflix has a responsibility to those who have rented dvd’s from it from the beginning!
Posted by: brainstormUSA | September 20, 2011, 1:26 pm 1:26 pm
I enjoy reading all the comments from the sheeple. Netflix’s streaming model will fail quicker than the dvd service and I’ll tell you why…
1.) The economy.
2.) Streaming relies on ISPs and their bandwidth caps.
3.) ISPs with bandwidth caps will raise their prices to increase bandwidth for you to stream more. Then Netflix will raise their prices to gain more content.
For those of you saying dvds will go out… not anytime soon. Studios rely on that revenue. It’s why new movies are rarely available for streaming on Netflix. Until Netflix can stream new releases, they will need to rely on their dvd mailing service. Until then, their streaming is only a decent supplement to their dvd service.
Posted by: northavebeachbum | September 20, 2011, 1:49 pm 1:49 pm
Being job creators they must be worshiped.
Posted by: Hegel321 | September 20, 2011, 2:01 pm 2:01 pm
Northavenbeachbum -
I think the economy is one reason why Netflix’s streaming side of the business has increased over the past few years – not only has their streaming increased (with content growing everyday), but other companies are following suit including Blockbuster, CineNow, Crackle, Hulu and the dozens of other online streaming sites who are adding content and focusing on streaming. The streaming content options grow every day – which really doesn’t indicate that the streaming industry is in any danger of failing. True, DVDs will not fade away anytime soon. They’ll still be available, which is why Netflix isn’t ditching them entirely – they’re simply shuffling them to a new side of the business. People who want their DVDs by mail will still get them. Once the all the hype of this business move dies down, Netflix will once again be recognized as a visionary in the entertainment delivery business. By the way, Blockbuster follows Netflix’s every move. They followed them in the DVD-by-mail business, streaming, etc. … my guess is they too will split their business at some point to focus streaming content for one group of customers and dvd content for the other.
Posted by: country gal | September 20, 2011, 2:11 pm 2:11 pm
I feel so hurt by the way Netflix has savaged its longtime subscribers! Never have I been treated so coldly by a business that meant so much to me. I’ll never know how to connect all the paraphanelia required for watching movies over the world wide web. I am left helpless and without dvds there isn’t anything else. I am praying Netflix doesn’t forget those who depend on them sending dvds in the mail so they can see newer movies. Please don’t forget us!
Posted by: cynicalinGA | September 20, 2011, 3:55 pm 3:55 pm
NETFLIX apologizes but keeps the price hikes… It’s like Mommy apologizing for beating lil’ Johnny for stealing something Johnny didn’t steal but continuing the whipping! I cancelled my NETFLIX as their are otehr comapnies less Greedy than these SOB
Posted by: sybase46 | September 21, 2011, 7:23 am 7:23 am
Greed got to them and it backfired. Serves them right! we backed off on our service (cancelled the DVD end of it) as well and are contemplating cancelling the whole thing.
Posted by: cat | September 25, 2011, 10:11 am 10:11 am
You better hold on before deciding Blockbuster. I left Netflix and do not intend to return; however, I traveled over to Blockbuster and now find myself disgusted again. I have been with Blockbuster for two months and find my queue for new releases either a short wait to a very long wait. I have paid a monthly premium and received only 3 movies and I am paying for 2 at a time. I have even found a note in my queue that indicated a new release was being sent only to check two days later when it did not arrive and I found that the sending notification is gone and replaced with my next dvd is being processed; however, the 12 movies listed in my new release section are all short wait to very long wait. Another note, don’t think the free month will determine Blockbuster’s satisfactory shipping of new releases. Once your free period is over, you will also find your queue with various waits. The data I have just noted is accurate as I am a customer experiencing no dvd’s but a monthly premium paid for nothing.
Posted by: Ed | September 25, 2011, 11:51 am 11:51 am
Whoa. If you know the kind of man Reed really is you would understand he is always just trying to help people and do things ahead of time. He see;s that streaming is the future. He does not want his two companies to compete. I like Netflix the way it is because they don’t have all the titles available for streaming at present but if I know Reed his intentions are to make that happen. Personally I don’t think everyone is streaming. They are still watching TV and DVD’s so until Reed can facilitate the adoption of technology in the homes streaming will not be the money maker he see’s. But I am not the leader of a famous company so what do I know. LOL
Posted by: Julie Parker | October 8, 2011, 6:37 am 6:37 am