I ordered a leather jacket from Jos. A. Banks for Christmas, but returned it in the original box a week later.
Weeks went by, but I never got my refund. I emailed and called them several times, but no one responded. Finally, I emailed them that I was going to post the problem on Facebook, and then a gentleman called me, saying they would issue a refund.
He gave me a number to call, and I’ve called it six times, waiting 10 to 15 minutes each time with no answer. I sent another email today. No response. The amount I am due is $146. Please help!
- Patricia Kirkpatrick, Cedarburg, Wisc.
The Fixer barely broke a sweat on this one. We got in touch with the PR guy for Men’s Wearhouse, the parent company for Jos. A. Banks, and their executive office hopped right on it. You got your 146 bucks back and can cross this off your list.
But we did feel your pain. Having to beg for your money after already sending back an item is, unfortunately, one of the hassles of the Internet Age.
What should have happened, according to Jos. A. Banks’ written returns policy, is that they would make a full refund for items returned within 90 days of purchase and accompanied by a receipt or packing slip. (After that, consumers can still get a refund, but only via store credit or store gift card.)
We asked what happened in your case, but didn’t get a response.
Human error, perhaps?
In general, consumers can help make sure a return goes smoothly by doing a few things, according to the Better Business Bureau:
Most people groan at the thought of spending hours on the phone with a customer service call center, but Stephanie Zimmermann relishes the chance to slice through red tape.
Before joining ABC News, Stephanie untangled consumer problems at the Chicago Sun-Times, where her popular column recovered more than $1.4 million in refunds, credits, and merchandise for consumers in the Windy City.
Stephanie, who lives in Chicago, has also worked at the South Florida Sun-Sentinel, and has bachelor's and master's degrees from the Medill School of Journalism at Northwestern University. But most of all, Stephanie is a consumer who hates to see anyone else get ripped off.