I was supposed to take a Royal Caribbean cruise in February that was cancelled due to fog out of Tampa, Fla. We were told we would be getting a refund. Everyone in our group received their refund except me.

I have been dealing with them for the last few months, to no avail. I received $120 and $37.64 in March with no explanation, but the cruise cost $718.06 so they still owe me $560.


- Ann Staples, Columbia, S.C.


Got a consumer problem? The ABC News Fixer may be able to help. Click here to submit your problem online. Letters are edited for length and clarity.

Dear ANN:

You told the ABC News Fixer you’d gone around and around with this, with the cruise line at first telling you to contact your travel agent. You tried that. Then, Royal Caribbean claimed they had already refunded you $997.52 -- which would have been fabulous, considering the cruise only cost $718. But that $997 was applied to a card that’s not yours.

This seemed like a garden variety billing mix-up more than anything else. We got in touch with Royal Caribbean to plead your case and soon heard back from company spokeswoman Cynthia Martinez. They found the error, and have now put through a refund for $560 to your card.

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Stephanie Zimmermann

Most people groan at the thought of spending hours on the phone with a customer service call center, but Stephanie Zimmermann relishes the chance to slice through red tape.

Before joining ABC News, Stephanie untangled consumer problems at the Chicago Sun-Times, where her popular column recovered more than $1.4 million in refunds, credits, and merchandise for consumers in the Windy City.

Stephanie, who lives in Chicago, has also worked at the South Florida Sun-Sentinel, and has bachelor's and master's degrees from the Medill School of Journalism at Northwestern University. But most of all, Stephanie is a consumer who hates to see anyone else get ripped off.