Consumers Take Their Fights to the Web

It used to be, if you were unhappy with a product, you'd write a letter to the company and hope for a response back, maybe even a few coupons. Today, there's a whole new way to express your dissatisfaction: It involves a camcorder and the Internet … and the potential to damage a business with a single upload. A New Jersey woman, Jessie, was unhappy with the way a car dealer treated her mother while buying a new car. So, Jessie turned on her video camera and went into the dealership. While...Full Story
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