Better Business Bureau

News

1. 
   Website Lets Businesses Share Notes on Bad Customers

   Thu, 17 Jan 2013

   deal with?" He likens the site to a reverse Better Business Bureau . "We are just a resource for the service provider we're no different than Angie's list or the Better Business Bureau , or than the food critic that works at the newspaper
2. 
   Sidestep the Top 5 Scams of 2012

   Mon, 14 Jan 2013

   breathless way of saying that the Better Business Bureau has analyzed its data and come have been around as long as BBB --100 years -- and some brand new technologies," said BBB president Carrie Hurt. "Our sidestep them. This year the BBB did something a little different
3. 
   Connecticut Shooting: Scammers Could Profit Off Sandy Hook Tragedy

   Wed, 19 Dec 2012

   following the Sandy Hook massacre, the Better Business Bureau warned. "It is a challenge to be on Weiner, chief operating officer of the BBB Wise Giving Alliance, a group that helps terminally ill child, Weiner said the BBB sees these kinds of scams "time and
4. 
   Wedding Venue Jilts Texas Couples and Police Are Called

   Tue, 11 Dec 2012

   straight-faced tell us, take our payments, and tell us 'Your wedding is going to be beautiful.'" According to the Better Business Bureau , the owner of Capella Court Gardens also owns Alexander Mansion, a wedding venue in Garland, Texas. That building
5. 
   Airport Scam Dupes Unsuspecting Pet Buyers

   Mon, 10 Dec 2012

   work assignment and wanted to leave them with "a loving and caring home." Read more: Top 5 Holiday Scams from Better Business Bureau Mills said the "official-looking emails" vetted her with questions to screen whether she would be an ideal
6. 
   Where's My Puppy, Dad? Top 5 Holiday Scams From Better Business Bureau

   Wed, 5 Dec 2012

   holidays approach, the Better Business Bureau created a list of the president and CEO of the Better Business Bureau . 1. Puppy Scams What to recover. Go to bbb .org/scam for more first, and sign up for BBB Scam Alerts to find
7. 
   What You Should Know Before Donating to a Disaster Charity or Paying a Contractor

   Fri, 2 Nov 2012

   contact local law enforcement authorities and the Better Business Bureau . The FTC offers the following tips for donating diligence on a charity. One way is to contact the Better Business Bureau 's Wise Giving Alliance at www.give.org

Videos

1. 
   Do BBB Members Get Better Ratings?

   Fri, 12 Nov 2010

   Now it's 98 of the Better Business Bureau close to reputation accreditation in the BBB ratings peace. Is not sent yesterday to the Better Business Bureau a little called on them consumer we look for BBB . We looked up and label

   Better Business Bureau found at 0:03, 0:45, 1:48

   Now new questions about the ratings handed out by the Better Business Bureau Brian Ross has been investigating allegations that the bureau bumps -- grades. In exchange for cash and Brian joins us now with

   to prepare the big gala dinner or despite his impeccable reputation. A Better Business Bureau has slammed parts of parks expensive food empire with grades as low as an F which -- says because he won't pay them -- -- become on -- based united get him become a member. You're sure to get and -- if you don't say it's very -- -- to get NA. In our investigation with -- ABC stations across the country I think -- thanks. -- -- -- we've heard similar. Complaints from businesses big and small. The better business -- eight F rating system I think you don't things -- We were there as the manager of the Los Angeles and

   or confidence back to nineteen well. Now it's 98 -- of the Better Business Bureau close to -- reputation as a consumer -- And it's president denies it runs a paid a place people saying hundreds of thousands of non members -- have received any guidance. -- BB accreditation in the BBB ratings peace. Is not about generating money. -- earlier this year the terror group Hamas was listed as a member and received
2. 
   Better Business Bureau Probe

   Sat, 13 Nov 2010

   address angry Better Business Bureau official trying to the BBB . These guys work. There are Better Business Bureau offices and 122 of course the BBB is not. Operating Who say the better business bureau of ratings system

   Better Business Bureau found at 0:07, 2:57, 7:21

   with well for tens of millions of people every year it's the Better Business Bureau you know the name. What you've never heard until tonight is that the organization itself is under fire. Do companies -- the better business -- coveted. Chief investigative correspondent Brian Ross has uncovered troubling accusations. The Better Business Bureau was used to giving out -- -- -- but tonight it gets some bad grades that sounds. On Hollywood's biggest night. Stars come out and everything has to be -- very best. It's Wolfgang Puck was chosen to prepare of the big gala dinner. A celebrity in his own book with restaurants across the country and a regular on Good Morning America. -- brand and reputation are impeccable. -- the Better Business Bureau has slammed parts of -- food empire with grades as low as an F. Which parks says is because he won't pay them to become a member. United didn't become a member. -- sure to get -- it. But if you don't pay it's very difficult to get in and I don't know what do we do wrong or right we have this is what 28 years. The Better Business Bureau has been just -- -- with other well known companies who have not paid to become members and F. For the five star Ritz Carlton Hotel in Boston with only two -- It's a million customers served -- complains. Resulting in F rating. It seems to be somewhat unusual to -- at least. Even Disney land owned by ABC's parent company. Also got an F last year from the Better Business Bureau before it was changed to an eight once bloggers questioned the grade and the case was reviewed. This rating system is really unworthy of consumer trust or confidence and sadly so because -- -- it is there. Has a very long and laudable history of advocating educating for consumes. Our original mission was founded 98 years ago the Better Business Bureau -- of its reputation for protecting consumers from business fraud did you know that 90% of all America. -- are aware of the better business here now. There's no doubt the Better Business Bureau speaks were -- horrible voice. But now -- -- investigation. Conducted with ABC stations across the country has found serious problems with

   C grade based on complaints sent to the wrong address -- angry Better Business Bureau official retaliated. And lower the -- even further to an F. Kraft has spent more than a million dollars unsuccessfully trying to -- the BBB . These guys are bullies they're bullying me and I can't do anything about it's my good name it's my company's good name it's thirty years of hard work. There are Better Business Bureau offices and 122. Cities in the US and Canada -- national headquarters are in Arlington Virginia. Where the president is Steve Cox. We're looking for. You know consumer protection meaning ways that we can protect consumers from those fraudulent business is -- from those cameras -- -- value of accreditation the Better Business Bureau is set up as a nonprofit group. But documents obtained by -- twenty show that more than two dozen of its top executives have six figure salaries. William Mitchell the head of the Los Angeles Better Business Bureau makes more than 400000. Dollars a year. Better Business Bureau appears to be prospering with the money brought in by its rating system. Very very troubling. And it could be illegal because is the failure to disclose to consumers could well be deceptive and misleading. Years Cox who makes 300000 dollars plus a year denies it's all about the money. Do you have to join the that are this -- -- get a good -- these -- absolutely -- we have more than 500000. Non accredited businesses. Who have a -- Better Business -- accreditation by invitation only in fact. Better Business Bureau says not just anyone could be an accredited members. Only businesses which means membership standards and -- to -- the highest principles business ethics. And voluntary self regulation are expected. Earlier this year the mideast terror. Hamas was listed as a member and received an a minus rating. Of course it wasn't actually Hamas it was the work of an anonymous blogger and a group of small business owners who -- the Better Business Bureau to prove a point. Hamas was registered with the non existent address in Santa Monica. And its owner was listed as Bill Mitchell -- well paid president of the Los Angeles Better Business Bureau . They ran the credit card within twelve hours they -- approved accredited member. What of that cost to get Hamas. An A

   -- We were there as Carmen talents she was told by a Better Business Bureau telemarketer. She had to buy a membership. Did get a bit of a C minus based -- -- two year old of complaint that had already been resolved. Drew -- -- hope to get a better grade. The very next day after paying 395. Dollars per C minus became an -- plus I think. -- for grade. Then how does the customers how to -- supposed to really trust the Better Business Bureau . I would say that that is. In violation of our sales policy. You think these are just anomalies. Yes I believe they are no snow that's not to say not indicative of -- standard way of doing business fraudulent business front of course -- the BBB is not. Operating fraudulently. 45 minutes into our interview Cox took -- microphone after his publicist said time was -- That are allotted hour in the office had expired. Even though we had more questions or no earlier we have we probably -- So we weren't able to ask Cox about Wolfgang Puck. And the many other reputable business people. Who say the better business bureau of ratings system. Has now become little more than a shakedown racket so you think if you give them money you probably
3. 
   Investigating the Better Business Bureau

   Fri, 19 Nov 2010

   address and angry Better Business Bureau official trying to sued the BBB . These guys work. There are Better Business Bureau offices and 122 practice course the BBB is not. Operating people who say the Better Business Bureau system. Has

   Better Business Bureau found at 0:03, 3:01, 7:25

   An -- plus grade for accredited members with the Better Business Bureau is considered the gold standard for businesses. But now the organization is under fire accused of selling memberships and ratings for days with little or no review of the businesses. Critics say the -- system is broken. Point two -- ratings were bogus businesses with fake names and nonexistent addresses and non members complaints being saddled with -- During our investigation with the ABC news stations across the country. We found some companies calling for the Better Business Bureau itself. To be investigated as a scam. On Hollywood's biggest night. Stars come out and everything has to be -- -- -- it's Wolfgang Puck was chosen to prepare of the big gala dinner. A celebrity in his own right. Restaurants across the country and a regular on Good Morning America. -- brand and reputation are impeccable. -- the Better Business Bureau has slammed parts of -- food empire with grades as low as an F. Which -- says is because he won't pay them to become a member. United get and become a member. You're sure to get in it but if you don't say it's very difficult to get in and I don't know what do we do wrong -- right me and this is what 28 years. The Better Business Bureau has been -- -- -- with other well known companies who have not paid to become members and F. For the five star Ritz Carlton Hotel in Boston with only two -- It's a million customers served -- complains. Resulting in F rating. It seems to be somewhat unusual to say -- least. Even Disneyland. Owned by ABC's parent company. Also got an F last year from the Better Business Bureau before it was changed to an -- -- -- bloggers questioned the grade and the case was reviewed. This rating system is really unworthy of consumer trust or confidence and sadly so because the better it is -- -- has a very long and laudable history of advocating educating for -- Our original mission was founded 98 years ago the Better Business Bureau -- of its reputation for protecting consumers from business fraud did you know that 98% of all America. -- are aware of the Better Business Bureau . There's no doubt the Better Business Bureau speaks were they horrible voice. But now -- 20/20 investigation conducted with ABC stations across the country has found serious problems with

   C grade based on complaints sent to the wrong address and angry Better Business Bureau official retaliated. And -- the great even further to an F. Kraft -- spent more than a million dollars unsuccessfully trying to sued the BBB . These guys are bullies their bullying me and I can't do anything about it's my good name it's my company's good name it's thirty years of hard work. There are Better Business Bureau offices and 122. Cities in the US and Canada -- national headquarters are an Arlington Virginia. Where the president is Steve Cox. We're looking for. You know consumer protection meaning ways that we can protect consumers from those fraudulent businesses -- from those cameras. Relative value of accreditation the Better Business Bureau is set up as a nonprofit group. But documents obtained by -- twenty -- that more than two dozen of its top executives have six figure salaries. William Mitchell the head of the Los Angeles Better Business Bureau makes more than 400000. Dollars a year. Better Business Bureau appears to be prospering with the money brought in by its rating system. Very very troubling. And it could be illegal because -- the failure to disclose to consumers could well be deceptive and misleading. Years Cox who makes 300000 dollars plus a year denies it's all about the money. Do you have to join the -- -- to get a good grade these days absolutely no we have more than 500000. Non accredited businesses who have a ratings. Better Business Bureau accreditation is by invitation only in fact the Better Business Bureau says not just anyone could be an accredited members. Only businesses which -- membership standards and agree to follow the highest principles of business ethics. And voluntary self regulation are accepting. Earlier this year the mideast terror group. Hamas was listed as a member and received an a minus rating. Of course it wasn't actually a -- it was the work of an anonymous blogger and a group of small business owners who -- the Better Business Bureau to prove a point. Hamas was registered with the non existent address in Santa Monica. And its owner was listed as Bill Mitchell -- well paid president of the Los Angeles Better Business Bureau . There ran the credit card within twelve hours they -- approved accredited member. What -- that cost to get Hamas. An A

   party. We were there as Carmen talents she was told by a Better Business Bureau telemarketer. She had to buy a membership to get rid of a C minus based on a two year old complaint that had already been resolved. Drew does not hope to get a better grade the very next day after paying 395. Dollars. -- miners became an eight plus -- -- -- for grade. Then how does the -- how the -- supposed to really trust the Better Business Bureau . I would say that that is. In violation of our sales policy. You think these are just anomalies. Yes I believe there are no no that's not to say not indicative of the standard way of doing business fraudulent business practice course -- the BBB is not. Operating fraudulently. 45 minutes into our interview Cox took -- microphone after his publicist said time was -- And our allotted hour in the office had expired. Even though we had more questions or no earlier we have we we -- So we weren't able to ask talks about Wolfgang Puck. And the many other reputable business people who say the Better Business Bureau -- system. Has now become little more than a shakedown racket so you think if you give them money you probably haven't -- you have to join an organization. To get a good grade I think it's wrong. In the wake of our ABC news investigation we heard from business owners across the country echoing what we have reported and thanking us for our story. At the Better Business Bureau president Steve Cox convened an emergency meeting of the bureau's senior officials. And issued a formal apology to consumers and business owners
4. 
   Does Better Business Bureau Sell Its Grades?

   Fri, 12 Nov 2010

   she was told by a Better Business Bureau salesperson. She in 98 year. The Better Business Bureau denies it's running accreditation and the BBB ratings peace. Is generating money and. Better business bureau of Better Business

   Better Business Bureau found at 0:06, 0:47

   known consumer watchdogs is under fire millions of people turn to the Better Business Bureau full reviews and ratings on everything from auto mechanics to insurance companies. And consumers expect impartial ratings but tonight's business owners say

   County law office got an -- minus. This after pranksters -- the Better Business Bureau a 425. Dollar fee. But celebrity chef Wolfgang Puck got an F because he says he refused to pay that you have to join an organization. To get a good grade I think it's wrong. And ABC news Tony Tony investigation found complaints about the -- system across the country. From business owners big and small I think -- -- things camp. We were there as the manager of the Los Angeles antique store says she was told by a Better Business Bureau salesperson. She has the -- 395. Dollar membership. To raise -- grade from a C to a -- If I don't hate for this my -- will remain missing. She gave her credit card number eight and the next business day her seat became an -- plus. This rating system is really unworthy of consumer trust or confidence. Now in -- 98 year. The Better Business Bureau denies it's running a scam with its president saying hundreds of thousands of non members have received a grades. BB accreditation and the BBB ratings peace. Is not about generating money and. Better business bureau of Better Business Bureau says not just anyone can be accredited. Yet earlier this year online pranksters also registered the mideast terror group Hamas which received an -- minus rating the same minus grade here was 425. Dollars. How did Hamas become. The BBC accredited business. Well the plain and simple. We made a mistake. It was not the only mistake. Until we told them. The Better Business Bureau also had no idea it had given a skinhead white race's web site called storm front and eight plus. For sale for 425. Dollars. Should be a plus for this. -- heads was taken down the day after our interview. In an official demand letter made public today. The Connecticut attorney general called on the Better Business Bureau to stop using nationwide -- -- system. Which he says is potentially harmful and misleading to consumers Diane. Hamas that was a
5. 
   Nightline 6/5: The Lookout

   Wed, 5 Jun 2013

   many scud and half from the Better Business Bureau . Of hundreds of your customers The Better Business Bureau one or former employees say up with complaints to the Better Business Bureau . Many of the victims your

   Better Business Bureau found at 17:38, 21:05, 22:37

   incidents. With over 200 complaints many scud -- and half from the Better Business Bureau . Of hundreds of your customers -- The Better Business Bureau one or former employees say you're running a bait and switch on it. Grand scale across the country did what he said

   we noticed a pattern when we followed up with complaints to the Better Business Bureau . Many of the victims your older parents and grandparents. And -- is not quite perfected but we're running a little behind schedule

   -- the highest number of complaints among appliance repair shops at the Better Business Bureau . For the entire state of New Jersey. Thank you from it thank you -- except I don't paradise yeah. It's. My whole
6. 
   The Lockout

   Wed, 5 Jun 2013

   from the movie incidents and slid over 200 complaints company and half from the Better Business Bureau . Of hundreds of your customers the Better Business Bureau one or former employees say you're running a bait and switch on it. Grand scale

   Better Business Bureau found at 6:30

   and slid over 200 complaints -- company -- and half from the Better Business Bureau . Of hundreds of your customers -- the Better Business Bureau one or former employees say you're running a bait and switch on it. Grand scale across the country. Do what he said
7. 
   TV Repair

   Wed, 5 Jun 2013

   quality repair, which has the dubious dissti dubious distinct tings of the highest number of complaints with the better business bureau . Let's see who our technician says. What's the problem? It doesn't have the whole picture. The engineers

   Better Business Bureau found at 2:19

   dissti dubious distinct tings of the highest number of complaints with the better business bureau . Let's see who our technician says. What's the problem? It doesn't have the whole picture. The engineers say it should cost the