"We went into a room and I was basically handed a stack of papers, sign here and here and here," Eagle said of the car-buying process. "Nothing about mandatory arbitration was explained to me."
Anderson said that concerned consumers should consider having an attorney on standby the next time they shop for a car.
"They should read [all contracts] carefully, and if they have any doubts, review it with counsel," he said. "Making a purchase of that size, one really ought to consider having legal counsel."
For now, Lloyd and her family are stuck with the "lemon" they have, being unable to afford the costs of renting another vehicle while continuing to pay off the car loans they already have. Lloyd said she will continue the struggle to bring her case to the court system.
"It should be allowed to be heard before a jury, before a judge, we shouldn't have to pay someone to hear our case," Lloyd said. "And the way I feel, I'm the victim and I'm being forced to give up, or that that's what they want you to do is give up. But I haven't. And I'm gonna fight them till the very end because what they've done is wrong and I feel that other people should be aware of this."
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