Staten Island Couple Says Allstate Short-Changed Them, Put Home in Ad

Allstate said it has made almost $1.1 billion in claim payments and continues to work with local Allstate agencies and The Allstate Foundation's support of non-profit organizations.

Debra Hernandez, who lives on the same street as the Trainas, said besides flooding in her basement and a large shed that was destroyed, her home was spared.

"They paid me a decent amount for my structure so I'm more than satisfied," said Hernandez, who bought her home a year and a half ago. "What I claimed was pretty close to what I asked for."

Hernandez said she received a net of $2,700 after paying her $5,000 deductible.

Hernandez said she purchased flood insurance, and received a reimbursement for her flooded basement.

"Obviously I did not lose as much as other people," Hernandez said.

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