"It does not reference them as customers or in any way imply they are satisfied with the status of their claim. We regret any concern this advertisement may have caused the Trainas and images of their home will not be included in Allstate's advertising," the company said.
Allstate said it has made almost $1.1 billion in claim payments and continues to work with local Allstate agencies and The Allstate Foundation's support of non-profit organizations.
Debra Hernandez, who lives on the same street as the Trainas, said besides flooding in her basement and a large shed that was destroyed, her home was spared.
"They paid me a decent amount for my structure so I'm more than satisfied," said Hernandez, who bought her home a year and a half ago. "What I claimed was pretty close to what I asked for."
Hernandez said she received a net of $2,700 after paying her $5,000 deductible.
Hernandez said she purchased flood insurance, and received a reimbursement for her flooded basement.
"Obviously I did not lose as much as other people," Hernandez said.