American Airlines Apologizes for 'Deaf and Dumb' Note

Texas couple was offended by outdated expression written on their returned luggage receipt.
3:00 | 03/27/14

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Transcript for American Airlines Apologizes for 'Deaf and Dumb' Note
Just back from a Hawaiian vacation Angela Huckabee and James Molly's at pictures as souvenirs and smiles. Tell a story that needs no words it was wonderful. His first ever airline trip and first vacation in sixteen years the big island lived up to its -- But -- lost luggage on the flight home and didn't sour it's this notes definitely did this just. Outrageous and -- rule. And unnecessary. Attached to their luggage when -- finally arrived Sunday morning was the -- how to reach the -- couple and then this -- and -- How much more insulting and -- Angela couldn't believe it was the first time she's been called such -- -- James a successful trades men was offended to beat -- They have written this letter to American Airlines asking for an apology and disciplinary action against the person responsible. The airline sent us this statement quotes we apologize to mr. -- -- -- Huckabee it was clearly a poor choice of words. We're confident there was no ill will but will be looking into this further. James and Angela hope to hear from the airline themselves as his mother once more that person needs to be fired. They don't warrant is the one who wrote -- --

This transcript has been automatically generated and may not be 100% accurate.

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