In a statement to ABC News' Knoxville affiliate, WATE-TV, mall officials said they "permit the use of battery powered scooters and Segways inside the shopping center by people with disabilities. They must be operated in a safe manner."
A spokeswoman for CBL & Associates Properties, Inc., the Foothills Mall's corporate office, would only say that the corporate office had been made aware of the incident and was working with local mall officials to sort out what happened.
When it first happened, all the Trosts wanted was an apology and some ADA training for mall employees, Stephanie Trost said. She and her husband met with an attorney today, but have not yet decided how to proceed.
"I kind of think somebody overreacted a bit and, even if there was any kind of concern, I think they could have approached it differently," she said, adding that if the mall can show them security video proving her husband was being reckless, then they would consider dropping the issue.
"This isn't about him being a veteran," Stephanie said. "This is about the rights of someone with a disability, that they have the right to use adaptive equipment so they can have normality without being harassed."