CPSC Chief Elliot Kaye Describes Recall Challenges

In first major interview, Kaye sits down with ABC News' Brian Ross.
2:13 | 11/21/14

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Transcript for CPSC Chief Elliot Kaye Describes Recall Challenges
We see companies. Putting tremendous resource is time energy money creativity into selling their products but we don't necessarily see the same thing on the recall side and that's were asking for. Parents are really busy. I'm a parent I can't complete the appreciate how difficult and challenging and especially the young children. We feel like companies need to make it easy easy as possible for parents to act on these vehicles. What is the recall rate how do you cut. I think for most of the government agencies the numbers are somewhere it's a good recall in the twenties when he percent. And forcing many of them a lower. But as I mentioned I think it is a someone of a crude number in the sense that for us the whole point is that. There's a disengagement between a consumer and up some reports of 5% it can be that absolutely as low as 5% it can. Giuliani 5% or unaccounted for correct. And for you you when you hear about this report that come in. Children who have died because of products that are already beat him. Let's be heartbreak they're terrible they're devastated. I live in fear every day of that happen in my children. And I even nose parent that before it came to work at the agency I was not aware of products that it issues we use to drops like group grew weather old child we had window blinds with dangerous chords in our apartment in Brooklyn. It's he's hazards are out there every day and this is what motivates that's trying to make a difference. We need to solve this problem we really need is much energy in as much participation from all different aspects as we can we need industry to do more. And we certainly need more dominant tech side pensive deal to get these minds who are so creative to commit to working in this space and really can make a difference.

This transcript has been automatically generated and may not be 100% accurate.

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