Keeping Customers Happy in Casinos

Walking into a casino is a visceral experience. Hundreds of people line the slot machines and gaming tables. Scantily clad cocktail waitresses parade around carrying trays of free drinks. The bells and whistles of the slot machines dominate the room with losing spins buried beneath the sounds of the vociferous payout routines of the lucky few. The facade of success is a key weapon of the casinos in making sure that when people start gambling, they do not soon stop. "Casinos try and ply...Full Story
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