The Competition and Markets Authority said the two U.S. tech companies agreed to step up efforts to detect, investigate and respond to fake and misleading reviews after it ordered them last year to address the problem.
Facebook agreed to beef up its systems to detect and remove fake review material while eBay refined its existing filters to better identify and block listings for online review services, the CMA said.
“Fake reviews are really damaging to shoppers and businesses alike,” the regulator's chief executive, Andrea Coscelli, said in a statement. “Millions of people base their shopping decisions on reviews, and if these are misleading or untrue, then shoppers could end up being misled into buying something that isn’t right for them - leaving businesses who play by the rules missing out.”
EBay said it has “zero tolerance for fake or misleading reviews and will continue to take action against any seller that breaches our user polices."
Facebook said it has “invested heavily” to stop people offering or trading fake review services on its platforms, but “we know there is more work to do and are working with the CMA to address this issue.”
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