Transcript for Buckingham Palace opens investigation into Duchess Meghan bullying allegations
We'll continue now with that unprecedented move from Buckingham palace. Saying in a statement it will investigate claims Meghan Markle bullied three royal staffers. Meghan is firing back saying the royal family is perpetuating falsehoods and James Longman has the latest. It all comes as prince Philip is still in the hospital. Update on his condition overnight. Yeah, that's right, George prince Philip has undergone a heart procedure at the hospital. Expected to stay there just a little longer. Meanwhile, this royal family drama seems to escalate by the day. First we had allegations that Meghan had bullied staff and then as if in response overnight a new promo released for the Meghan and Harry interview in which she says essentially the royal family has been spreading lies about her, the latest chapter in the breakdown of this relationship. This morning, Harry and Meghan just days away from a groundbreaking prime time interview with Oprah. The duchess speaking out about the royal family in a new promo. I don't know how they could expect that after all of this time we would still be just be silent if there is an active role that the firm is playing in perpetuating falsehoods about us. Reporter: Saying she no longer fears telling her truth. If that comes with risk of losing things, I mean there's a lot that's been lost already. Reporter: But just before that sit-down is set to premiere Buckingham palace opened an investigation into bullying allegations against Meghan. Buckingham palace saying in part, the royal household has had a dignity at work policy in place for a number of years and does not and will not tolerate bullying or harassment in the workplace. The allegations brought to light this week in an article in "The times of London" saying an official complaint was lodged that Meghan Markle drove two personal assistants out of the household and was undermining the confidence of a third staff member. Other unnamed staffers accusing her of emotional cruelty and humiliation. A spokesperson for the duchess currently pregnant with her second child calls the report a sneer campaign saying she's saddened by this latest attack on her character. This is not about Buckingham palace as an institution fighting back against Harry and this is about individuals who feel that their story that -- the bullying they suffered has not been heard and problems have not been acknowledged and about people trying to correct a narrative. Meghan has had it her own way and portrayed herself as a victim. Several people all said this in different ways. Reporter: The couple vocal about it speaking out in this 2019 interview, filing several lawsuits against several newspapers for invasion of privacy. I never thought it would be easy but I thought it would be fair. Reporter: In an interview she uses the word "The firm" used to refer to the family rather than the institution of the monarchy. This is getting personal, George. It sure is. Let's bring in Robert Jobson for more. Thanks for joining us this tell everybody about the statement from Buckingham palace and about how unprecedented it Well, it was a shocker, really, George. The fact is it's incredibly unprecedented to start blaming an issue in these statements like that is incredible. The fact that they've now opened this investigation is also a bit of a worry for the royal family going forward. It's going to open a can of worms. If there's others that want to complain not only about Meghan but about other members of the royal family that is something that could well unravel. The timing of these allegations coming out just as we're about to hear from Meghan and Harry in that big Oprah interview. Well, yeah, I mean the fact is though that, of course, Meghan recorded it a couple of weeks ago, not exactly a response but the fact they've come out now shows clearly the members of -- former members of staff want to get their point of view across before the characters may be besmirched in the interview so they feel they want to get a balance to this and that's why they're coming out. Some are calling it double standards saying they're investigating Meghan but not prince Andrew. Is Meghan being treated fairly here? I think it's difficult to I think that she obviously herself thinks she's not been treated fairly and that's why she's coming out and saying these things but I understand what they're saying about prince Andrew. It must look strange there's all this negative publicity about the duchess and about Harry, but nothing has been said about prince Andrew. And I'm sure given what's been happening that will continue to be questions will continue to be raised about that until there is a development. So what do you expect to happen with this investigation? Well, I think it's going to expand. That's what I believe will happen. The moment they're focused on a couple of complaints, but I think it'll go further than Meghan. I think it will go to spread to other members of the royal family and other senior staff at Buckingham palace because if there are emails in existence which are believed that there are, on other areas then that could well come out in this investigation. It's a can of worms and can only end in a mess and sure there will be a lot of worried people behind Buckingham palace. Wow, that is quite a situation. We will be watching. Thanks very much.
This transcript has been automatically generated and may not be 100% accurate.