Transcript for Police, mayor confronted after family's arrest fallout
Now to the new fallout from that viral video showing officers pointing their guns at a couple and their young children. A meeting was held overnight to confront the mayor and police chief and Adrienne Bankert was right there in the room. Good morning, Adrienne. Reporter: Good morning to you, too, David. Yes, around 9 country mixed we Jackson but in Phoenix a unanimously angry crowd that gave a standing ovation to the couple that police suspected of shoplifting. As many as 2500 resident, activists and community members packed into this church to confront phenix city leaders. Nobody should ever try to justify what happened that day on that video. Nobody. Reporter: The panel which included the mayor and chief of police came face-to-face with dravon Ames along with his pregnant fiancee Iesha Harper and their young children. The family at the center of a police controversy in that video which they say was excessive force. Police officers are caught on camera shouting at the family at gunpoint. When I tell you to put your Up -- I can't. I have a baby in my hands. Reporter: Walking out of this store with a doll no one had paid for. She took a doll. Mass murders gets walked out without a scratch. Without a scratch. Reporter: Ames' attorney says nothing can justify that police response. Let's say they took every single item from that store does that justify police brutality? No. Reporter: Many in the audience used this latest case to address other frustrations with Phoenix police. I'm shaking right now because I can't imagine that happening to me. Or my brother. I'm deeply sorry for the events that led us here today. Reporter: At one point the police chief is booed. Real change doesn't start with the police department. Real change starts with our community. Reporter: And police and the mayor have vowed that there will be more community meetings like this in the near future.
This transcript has been automatically generated and may not be 100% accurate.