Transcript for 20th Anniversary of JonBenet Ramsey Murder Mystery
Time for our big board breaking down more of this morning's top stories. Let's start with the jonbenet Ramsey murder mystery. Monday marked the 20th anniversary of the day the 6-year-old was found dead in the basement of her family's home. A crime that has horrified and mystified the nation for years. Former FBI agent Brad Garrett joining us this morning. Brad, good morning to you. Good morning. So, what are police doing right now to try to solve this case and what should they be doing? Well, first of all, the DNA could be a potentially a big break. New technology which lets you work with smaller amounts of DNA and even corrupted or adult rated DNA to come up with a profile. That's one aspect but, Dan, two other things will I believe help solve this case. A new set of eyes. When you go to a cold case you have to start over and go through the entire case again. That combined with the public's help. I realize this has been going on 20 years but I can tell you based on experience you can still solve it. So all that new technology to look at those 200 DNA samples. The parents, John and Patsy, they were exonerated in 2008. Patsy passed away 2006 but you never felt that the parents were involved in this, did you? No and here's the reason why. If you look at the nature of how jonbenet died which is quite gruesome, we won't go into, it would be someone very, very, very demented, violent, sort of perverted in a way. I think the idea that Burke, the son and/or the parents were involved is remote then you add the 2 1/2-page ransom note which is a bit rambling and odd, it just doesn't work for me. You said this before. You really do think this case can be solved even decades after the fact. I can tell you, Dan, based on experience solving cases that are 10, 15, 20, 30 years old, when you go back and look at a case, people might have been well intended but missed places. They didn't do a complete interview or you now have new information to go back to somebody. Another look perhaps at former sex offenders that lived in the neighborhood. Those type of things are an area. You've got to preel back the onion and start over. Stand by. We want to move on to those return gifts. Millions of Americans are heading back to the stores to wash in on unwanted presents but could they be in for a rude awakening? Becky Worley who is not rude, by the way, joining us with more. One of our favorite people. Becky, how big of an after Christmas crunch are we looking at. I'm not rude at all. Very formal and traditionally, Paula, in response to the greeting merry Christmas people would say and many happy returns. Well, the returns, not so happy right now. First new data on why the malls are so crowded. The national retail federation saying 46% of consumers plan to shop the after Christmas sales. Then you've got 42% of people saying they will return a gift. I was told there would be no math but I can tell you that those two stats add up to zero parking and 20-minute-long checkout lines. It's crowded out there. What about the idea some stores are making it harder to return gifts by shortening the window? Right. Return windows vary by store. We talked about the fact that return window on drones can be as short as 14 days at some stores. Let's talk about overall store policies though. "Consumer reports" listing Costco, bed, bath & beyond and JCPenney's with the best policies. No time limits. Free shipping. No receipts needed then we look at some of the stores "Consumer reports" say are toughest. Forever 21, no cash back. Gamestop, 30-day time limit. Abe's of Maine, policy is loaded with exceptions. And three stores that change their return policy around the holidays to make it, gee, more beneficial for them and ultimately more challenging for us consumers, Kohl's, they have a deadline for premium electronics. Walmart, 15-day return policy on drones, we were just talking about that. Macy's, they require all returns in one year. So, guys, merry Christmas. Many happy returns. Good luck on your returns. Thanks. Moment of honesty, if you cannot return it, do you regift it? What do you do, Brad? Of course, you do and so has everyone that's watched your show today. Oh. As soon as you hear that from an FBI profiler you know it's totally cool to regift. Becky, your feeling. I would not regift to Brad because he would figure out that I'd regift it. In our family we have a policy, regifting is totally okay so long as you don't forget who gave it to you in the first place and regift it back to them. In that's a little confusing. What about you. I feel regift something fine as long as you tell people you are regifting. This is something I got but I don't want. I usually use it as like an appetizer to the actual real gift. So it's kind of in addition. It's a little bonus. I didn't want it but maybe you did. I'll take a gift from you any time.
This transcript has been automatically generated and may not be 100% accurate.