Transcript for Complaints About US Airlines on the Rise This Year
Now to the unfriendly report, complaints against airlines are soaring this year. Customers upset about delays and rising air fares. David Kerley here with the latest details. Reporter: Some of these Parkes are sending a message to the airlines. Complaints up markedly. Fly spirit airlines and you had only a 50/50 chance of arriving on time in June. The airline blames the weather. Overall, 20% increase in airline complaints, the first half of the year. Airlines are getting. Waiting in line. Reporter: One-third of the complaints about flight delays and cancellations, like that united flight that ended up landing in remote Canada. Leaving passengers to hike to the barracks for shelter. Complaints about customer service up a third. About fares, complaints more than doubled. It's completely packed. Prices are higher at the highest point they have been in five years. Reporter: Among the big four carriers, southwest and delta had among the smallest complaints. Officials complaints to the government, all of those tweets and postings not even counted. Carriers are quote committed to continuous improvement. Complaints about lost bags are down. Delays and cancellations are the biggest complaints. Robin, a little bit about customer service. Frontier airline just got rid of its 1-800-number to save money. Ouch. All right, David, busy morning behind you at Reagan national. Complaints are getting ready.
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