What Your Sales Clerk Won't Tell You

Becky Worley and Readers Digest reveal secrets of the retail business.
3:38 | 11/22/12

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Transcript for What Your Sales Clerk Won't Tell You
All right. Now to the insider tips for maximizing your shopping as black friday looms. "Reader's digest" has 13 things the sales experts perhaps aren't telling you. We're going to start with becky worley. She has a few of the best secrets that store sales clerks will not reveal, at least not until now. Take a look. Reporter: Ooh. The perfect gift. He'll love this. This is for me. Ah, retail therapy. How I love thee. But what I like even more, knowing the inside secrets to getting huge deals. You need a tactical plan to find a deal in here. When you enter, don't turn right. Stores know that most people walk the floor counterclockwise. So, the most expensive stuff, front andcenter, on the right side. Deals are in the back and generally to the left. Now, once you do find a few things to try on, you shouldn't always trust these mirrors. Stores don't put great lighting to give you an instant makeover and to loosen the purse strings. Or in some cases, the lighting's so bad, and the mirror so close, you can't check out the caboose. So, head out and use the mirror on the floor. On to products in the showroom. You check the online prices on your phone. While the store may not promise to match online prices, many store managers will quietly offer you a discount if the difference is significant. Now, paying. This is when you need to be on your game. If you're buying a big-ticket item, keep the receipt. Check the price in about 25 days because if it goes down, many stores will give you a refund for the difference. So, go forth, shop confidently, and never pay full price. For "good morning america," becky worley, abc news, san jose, california. Never turn right. Who knew? Liz bakarello. You go into a clothing store. They're incredibly helpful. You grab a shirt and they have a tie. Are they being helpful? Or are they just moving product? We no e some sales people work on commission. Some don't. But there's a little ground of people who have sale goals per customer. If they meet them, they can get a promotion or a bonus. If they're really pushing the earrings, they may have a motive. Let's say you work strange hours. I had a friend that called a store that stayed open for an hour because she was coming in with a couple friends. If you want special treatment, make a phone call. And for a customer, a store clerk might stay open later or earlier. The outlets, for a while. That was the greatest thing. If you could drive to timbuktu, you were getting great deals. Is that still the case? Outlet shopping is a blast. It's a family event. Girlfriend event. But outlet stores often carry outlet-specific merchandise, which could be lower quality. You should avoid clothing, high-quality jewelry. Electronics, you're often not going to get a deal. Make shuure it's worth the gas. Liz vaccariello. We appreciate it. And "reader's digest" on newsstands. Get yourself a copy.

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