Southwest Plane Landed Nose-Gear First

NTSB releases details of a recent crash-landing in New York.
1:26 | 07/26/13

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Transcript for Southwest Plane Landed Nose-Gear First
We're turning to new details on the hard landing of a southwest jet at la guardia airport that injured ten people earlier this week. Lisa stark has the latest on the investigation. We now know why what first seemed like a normal landing turned into this -- chaos inside the plane. Flames and sparks outside. The national transportation safety board says the southwest jet landed nose gear first, the front gear touching down before the main landing gear. Problem with handing on the nose gear is it's not as robust on the main fegear. It's not supposed to be the primary point of contact between the plane and the runway. Reporter: The nose gear gave way. So violently, it slammed back up into the jetliner. Anything you look at, this is a routine landing on a routine airplane, th to get it wrong like this is very odd. Reporter: Planes are supposed to land nose-up. Touch the main gear down. And then lower the front wheels. The jet was in that proper position for four seconds before landing. For some reason, not when it hit the runway. Southwest is now trying to reassure customers. Saying the way this jet landed is, quote, not in accordance with our operating procedures. For "good morning america," lisa stark, abc news, washington.

This transcript has been automatically generated and may not be 100% accurate.

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