In an annual assessment on the state of trust in institutions, the firm found that this “infodemic” is breeding mistrust that could make longer the path out from the pandemic.
“This is the era of information bankruptcy,” said Richard Edelman, CEO of Edelman.
He said last week's storming of the Capitol building in Washington and the fact that only a third of people are willing to get a COVID-19 vaccine straight away “crystallize the dangers of misinformation.”
That hesitancy was most prevalent in Russia, with just 15% of people surveyed willing to get vaccinated as soon as possible and only a further 25% comfortable with the idea of doing so within a year. In the U.S., it found a total of 59% of people were willing to get vaccinated within a year with just 33% happy to do so as soon as possible. The highest levels of trust were recorded in India, with 51% looking forward to taking up the vaccine opportunity immediately and a further 29% within a year, for a total of 80%.
Despite the seeming hesitancy over vaccines, Edelman found that businesses have emerged as the most trusted institution partly because of the speed at which they “proactively” developed vaccines in record time. Also boosting trust has been their ability to find ways to work during the coronavirus restrictions. Business is trusted by some 61% of respondents, replacing the government in top spot, which fell from its mid-year top spot and is currently at 53%.
“The events of this past year reinforced business’ responsibility to lead on societal issues such as upskilling workers and racial justice,” said Edelman.
The firm found that trust in governments has fallen sharply since the middle of 2020 when people rallied around their politicians in the early months of the pandemic. Since then, trust has fallen sharply , particularly in the U.S. and China.
The online survey of over 33,000 people was conducted between Oct. 19 to Nov. 18. It is usually released to coincide with the gathering of elites in the Swiss ski resort of Davos for the World Economic Forum. This year’s gathering has been cancelled because of the pandemic but the organizers are hosting online discussions Jan. 25-29.