Some people who pre-ordered the Oculus Rift virtual reality headset are going to have to wait just a little bit longer.
The first Oculus headsets were set to arrive in the mail on March 28, but some people who pre-ordered the device are still waiting for their headsets. The company said in an email to some customers it had experienced an "unexpected component shortage, and unfortunately, that issue has impacted the original shipping estimates for some early customers."
"First set of Rifts are going out slower than we orig estimated, so we're giving free shipping for all pre-orders, including international," Oculus CEO Brendan Iribe tweeted on Saturday. Customers have since been tweeting at Iribe asking for answers after not receiving their headsets.
Customers who ordered anytime from the beginning of January until the end of the day, Pacific Time, on April 1 are eligible for a shipping refund, Iribe said. Further updates on shipping progress are expected by April 12. Despite the email to customers, Oculus noted that it is "shipping rifts everyday."
Oculus founder Palmer Luckey responded to frustrated customers in a Reddit thread, telling them: "Don't shunt blame to other people, this is my call."
"I am not going to wax poetic about this, since I have done so in the past, but bottom-line: I won't give in-depth updates on any situation without knowing it is solid, true, and finalized. Until I can do so, the best I can do is remind people that I will get them information as quickly as I can," a person writing from verified account attributed to Luckey said.
Luckey traveled to Anchorage, Alaska, last month to hand deliver the first consumer headset to Ross Martin, an indie developer who has the distinction of being the first customer to pre-order Oculus Rift in January.
There has been plenty of buzz around Oculus and the experiences developers can create, ranging from games to virtual vacations and real estate tours; however, there's nothing flashy about the Oculus launch this week. The high price tag of $599 -- plus the requisite high-performance PC needed to operate the headset -- puts Oculus in a price range that makes it still inaccessible to the masses.
The consumer headset ships with a wireless Xbox One controller and adapter to enhance the gaming experience, along with two games: "EVE: Valkyrie" and "Lucky’s Tale." Pre-orders are currently backed up until July, according to the Oculus website.
Oculus is also working on Oculus Touch, which are wireless controllers that wrap around a player's hands, allowing intuitive actions in VR feel as though users are working with their real hands -- even allowing them to pick up objects in their virtual world.
Martin, who was lucky enough to have his headset delivered, gave ABC News his early review last month.
"Everyone wants to be able to fly or visit the moon, and there's never been anything quite like this before," he said.