During one of the calls, a woman, who officials believe may have been a staffer, told the dispatcher "someone drowned in the Seven Seas Lagoon Lake."
The body of the 2-year-old Nebraska boy, identified by authorities as Lane Graves, was found Wednesday "completely intact" about 10 to 15 yards from shore, according to Orange County Sheriff Jerry Demin.
The first call Reedy County released was from a lifeguard post in the resort area, but the only voice heard is that of the 911 operator: The lifeguard stand is designed that when the lifeguard leaves the post for a rescue, the call automatically engages 911 for immediate help alerting authorities to the exact lifeguard stand location, according to Reedy Creek Fire Department spokesman Bo Jones. So the reason for the silence on the call is that the lifeguard is already en route to the scene to begin rescue.
The second call is believed to have been made by a staff member at the pool area, possibly the bar, about 20-30 yards from the lifeguard stand, said Jones, adding that there was no positive ID on the caller.
The reason there was no third call, said Jones, is that responders arrived almost immediately. Communication then began on their internal radio systems from the scene to dispatch. The time from when the first call was engaged to the arrival of responders was less than four minutes, he added.
Below, the transcript of the second call:
Operator: "9-1-1 What’s the location of the emergency?"
Woman: "Please come to the Grand Coridi—Floridian please. Someone drowned in the—in the--- Seven Seas Lagoon….Lake."
Operator: "The where, what?"
Woman: "Someone drowned in the Seven Seas Lagoon Lake."
Operator: "They’re in – at the pool?"
Woman: "No. Lake."
Operator: "In the lake?"
Operator: "You said they drowned there?"
Woman: "Um, someone drowned there – I just stayed in the pool. Please come to the Grand Floridian."
Operator: "Alright, stay on the line with me for just a second, we’ve got another call."
Operator: "Okay, um, all we hear -- do you see the person right now?"
Woman: "No, I didn’t. It’s just like um….the other lifeguard they have the information, but I’m in the pool and I’m talking with you. So I didn’t see anything. But"
Operator: "Are they now pulling someone out of the lake. Is that correct?"
Operator: “Ok. We have no information, can you see them right now?”
Woman: “No, I can’t see them.”
Operator: “Okay, and you’re calling from the drop —the drop phone at the pool?”
Woman: “ Okay, I call from the uh Beach one-- Beach 2.
Operator: “Do you have a cellphone that you can call from and go by—go by where they’re at and give me more information?”(Radio traffic under this audio)
Woman: “Okay, okay. Just give me a second. Ok. Call you right back now.”
Operator: “Go over to where they’re at, call 9-1-1- ask for Reedy Creek, okay?”
Operator: “We’re on our way.”
Woman: “So you call 9-1-1 right?”
Operator: “Yah, we’re on our way right now.”
Woman: “Okay just give me a second, I will call you back and tell you more.”