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Delta Workers Mix Up New Mexico With Mexico in Emails
"I don't want to end up lost in Mexico," a Delta customer said with a laugh.
— -- Two employees of Delta Air Lines apparently confused the state of New Mexico for the country of Mexico in an email exchange with a customer from Santa Fe.
The customer, 73-year-old Jack Sullivan, told ABC News today that the apparent mix-up happened after he made reservations with Delta for a flight from Albuquerque to Pennsylvania to visit family.
A few days after booking his flight, Sullivan said he noticed cheaper tickets on Delta's website, so he emailed Delta to find out what the change fee would be.
The 73-year-old said he received replies from two different agents, both of whom wrote that they could not quote any figures on the internet for international travel and referred him to Delta's office in Mexico.
"I wrote back and said that I was aware New Mexico was fairly late in joining the Union in '47, but since we've been in the Union for 104 years, I think that gives us a little bit seniority," Sullivan said with a laugh.
He eventually learned that the change fee would be $400, so he didn't end up changing his flight.
A Delta spokesperson told ABC News today, "We appreciate this customer's patience in the handling of his reservation request and will follow up with our reservations team."
Sullivan said he just hopes "the pilot knows where Albuquerque is" when he flies back home from his trip.
"I don't want to end up lost in Mexico," he said with a laugh.
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