Travelers' Rights: New Guidelines for Airlines

Airlines may soon have to meet customers' "essential" needs in lengthy delays.

ByABC News
February 10, 2009, 3:44 PM

Sept. 26, 2007 — -- Those long lines of frustrated passengers stuck in airports or sitting on delayed flights may soon get some relief, according to a government report that will recommend that airlines must define what constitutes a long onboard delay, and then set a time limit on just how long passengers can be stuck on planes, ABC News' Lisa Stark has learned.

The Department of Transportation's inspector general has been reviewing airline practices after a series of extensive delays this past year, including last February's Jet Blue flights in New York where some passengers were stuck on the tarmac for as long as 10 hours.