Transcript for 911 Dispatcher Fails to Answer Call Because of Pizza Order
We rely on 911 dispatchers in times of emergency and when every single second counts, the last thing you expect is no one picking up. Listen as one had to listen while the dispatcher actually ordered pizza. What should you do when your urgent call isn't being answered. Here's ABC's aditi Roy. Let me have one slice of cheese pizza. Okay. Let me have a lunch special. Reporter: Tonight, a Broward county 911 dispatcher taking heat for calling a pizzeria while on the clock. While she's ordering lunch for the office. Doctor couldn't hold him up, he dropped to the floor. Reporter: An emergency at this optometry office. Multiple employees try calling the dispatch center after a patient faints, but no one answers. First they called, from their office, no answer. Then I called from my cell phone, again, no answer. Other people tried calling and nobody picked up. Reporter: The dispatcher, still on her eight-minute call, putting in her long order. Everything on those. All the fixings. Reporter: Five and a half minutes in, she's asking for final orders from her coworkers. No one else? Okay, can you hold on for me one sec, please? I'm so sorry. Reporter: And seven minutes in, she seems distracted. Poppy's? Poppy's? I'm so sorry, I'm so busy. That's okay. Reporter: The sheriff's department telling ABC news the dispatcher violated policy and was disciplined. Experts say don't let the phone keep ringing. Call the nearest police station. You can also try texting. Thank you for being patient with me. No problem. Reporter: So those urgent calls don't get overlooked. Aditi Roy, ABC news, San Francisco.
This transcript has been automatically generated and may not be 100% accurate.