Transcript for Businesses add COVID-19 fees to bills
Next tonight, your money. And millions of Americans struggling financially during the pandemic. Now one extra cost that consumers may not notice. Here's Deirdre Bolton. Reporter: American businesses from restaurants, to salons, to dentists, to ambulance companies have been adding so-called "Covid-19 fees" to the bill, which in some cases, consumers say they did not see coming. Like the bill sent for the ambulance that responded when Jennifer koeckhoven's mother called 911. I looked at the bill and I said, what was this $60 fine for ppe? I just thought that was a little outrageous. Reporter: But for some small businesses, maintaining safety during the pandemic is a temporary but real cost, that many are passing on to customers. We spell it out pretty clearly, we want full disclosure. Reporter: Robin and Steve humble, owners of freege in basalt, Colorado, charging an extra $20 a head for new outdoor seating. It was never our intent to try to make any money from this. It was, how can we increase our capacity? The golden rule is transparency. If you agree to a certain price, and then the time that the check comes, all of a sudden there's a 4% or 5% hike that no one agreed to. That's where you're going to see trouble. That's where these consumer protection laws come into play. Reporter: If you can't work it out then and there with management, your STA has a consumer protection bureau. For fielding these kinds of complaints. Linsey? Deirdre, thank you. And tonight, president Biden
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