A Look Behind 'Free' Vacation Offers

ABC's Rebecca Jarvis goes undercover to claim a free trip offer received in the mail.
2:28 | 12/22/14

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Transcript for A Look Behind 'Free' Vacation Offers
You probably have seen them in your mailbox. Brochures offering free trips and exotic vacations. We tried to find out if it's too good to be true. Here's Rebecca Jarvis. Reporter: When two free airline tickets anywhere in the country and two nights in a hotel show up in the mailbox, it may seem like holiday cheer. The retail value of this award is up to $1,398. There was just one problem. When we googled the phone number we were supposed to call, we got this. Complaints, and lots of them, from people who received letters just like this one. So we decided to schedule an appointment with this mystery company, ppv travel, to claim our free trip. I stay for the 90-minute presentation, I get two tickets? Sounds like a good deal. On the day, we sent two ABC news producers wearing hidden cameras to attend the seminar and pick up those free tickets. Well, good afternoon, how's everybody doing? Reporter: What we find is a relentless sales pitch. Let me break it on down for you. Reporter: Two hours later, we're still empty-handed. We've eventually given these vouchers for a free trip. That's not a trip. Well, it's an activation form, and we sent in $150. Reporter: But after sending in that so-called activation fee, a request for more money. It's been about two months since we first met ppv travel in long Island. Now we've tracked them down in New Jersey. We saw some familiar faces from that first seminar. How are you? I'm Rebecca Jarvis from ABC news. But they quickly left, leaving us with this guy, who calls himself Thorne. We sent in the money, got these. Then we were told if you want the ticket, you have to pay an activation fee for $59 a person. Which was identified on the bottom of the certificate. Reporter: That's not complimentary. It was the form you were promised for coming in, if you read the small print on the back. Reporter: According to Thorne, it's an outside company that provides the free trip. So, we still don't have that complimentary hotel stay or complimentary tickets that we were promised and now we've been offered a new deal. But still, no tickets. So far, no trip, and no word back from Thorne's company, ppv. Rebecca Jarvis, ABC news, new York. Too good to be true.

This transcript has been automatically generated and may not be 100% accurate.

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