Obama Addresses the Nation on HealthCare.gov Glitches

President offers the phone option instead of the website, and says he is working to fix problems.
2:06 | 10/21/13

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Transcript for Obama Addresses the Nation on HealthCare.gov Glitches
president obama, the confusion, the outrage over the obama care website has grown so long the president himself promised to stand up and provide something better. Abc's jonathan karl with the latest. Reporter: Listening to the president today you might think the health care rollout has been a smashing success. Thousands of people are signing up and saving money as question speak. Reporter: But he also acknowledged after three weeks problems with the website continue. There is no sugar coating it. The website has been too slow and there is no excuse for the problems. Reporter: The president suggested applying by phone, saying it would only take those looking for an individual plan about 25 minutes. But so far robert is having little luck. You would be able to take the application over the phone? Reporter: Today he was on the phone for an hour and a half, a total of four and a half hours SINCE OCTOBER 1st. He also sent five hours on the website and he's live chatted with a representative for another three hours. After all of that? I really have no idea whether or not I'll be offered better plans, whether or not the government will help me subsidize it. Reporter: The white house is promising a tech surge, reaching out to what they are calling the best and brightest but who. I refer details to hhs. Reporter: We asked hhs and so far no answer. In some congress are asking for a delay in the mandate requiring that everybody have health INSURANCE BY OCTOBER 31st. Given all the problems we've seen, is the white house going to be delaying the mandate? That's not at all what I was saying. If the website is not fixed, will people still have to pay the fine? We're way still early in the process. So let's be clear about that. We're three weeks into this. Reporter: Some republicans are calling on the president to fire human service secretary kathleen seb eel yus. The president isn't looking to fire anybody. He's looking to get the problem fixed. Jonathan karl, thank you, jon.

This transcript has been automatically generated and may not be 100% accurate.

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