Bank of America Declared Live Customer Dead for 3 Years?


Tom Quinn, credit scoring expert with, said most credit scoring systems have logic that prevents a score from being generated when a credit report is requested if there is any indication of a deceased status.

Once a bank reports a customer deceased to the credit bureaus, until the code that indicates a deceased status is removed no credit score will be generated when that consumer's report is requested, he said.

"Just another good reason why consumers should periodically check their credit report for accuracy and follow the disputing-inaccurate-information process if they find this kind of inaccurate information on the file," he said.

Livingston, who has two checking accounts, a savings account, and two college savings tuition plans for his children, said he plans no longer to be a Bank of America customer after the issue is resolved. He is staying with the bank until then.

He fears worse treatment if he is no longer a customer, though, he said, "I don't know how they could give me any less attention."

While his friends first joked about the situation, they now sympathize.

"It's gone on so long, it's comical but not funny," he said.

Meanwhile, he said, his wife is "completely stressed out."

"It's a helpless feeling. It has taken a toll on both on us because we were hoping to start building a house," he said. "We knew we were going to move eventually before we started building. But once we started building, we had no idea that this was going to happen."

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