The Hotel Trades Council advises its members to leave the door open when cleaning a room, and if a customer says something inappropriate to leave the room immediately. In addition, if a guest is present, the cleaning staff don't need to clean the room.
"You've heard the phrase the customer is always right," Turchiano said. "Well, guess what, they're not."
Adding to the stress for hotel workers is the fact that many of them, Valera included, are immigrants who must weigh the risk of reporting instances of guest abuse against the need to keep their jobs, and their families, safe.
"Many of these women would rather stay quiet because they know that their job could be on the line if a guest complains," Lopez noted.