"We offer a different level of services than they do," he said. "We offer the Cadillac of patient advocacy services, where they send you in the right direction. The processes are complicated. I mean, you can file your taxes on your own as well, but many people hire an accountant to do it. Why? They want it done right."
But Johnson called Select Care Benefits Network's practices "outrageous."
"They charge a fee for a service, for a service that we provide for free," he said. "Worst of all, the people that are being hurt are the ones that can least afford it."
Andrea said she lost more than $7,000 by paying for her own medication while waiting on Select Care Benefits Network.
Now, she gets her medication directly from the drug company for free, but fears many people may be paying companies such as Select Care Benefits Network when they might not need to be.
"I'm sure there's a lot of people that don't realize they can do it on their own," she said. "And they're paying this company. Who knows how much this company is making."
To see how you can get your prescription medication for the best price, check out the Partnership for Prescription Assistance Web site.