Texas Emergency Hurricane Hotline Outsourced to India

Back in the United States, Rocco also sees outsourcing as a win-win situation.

"We provide services that help customers manage costs, and in turn that helps the consumer because it keeps prices low," he said, adding that U.S. companies can take those savings and reinvest them in their firms.

Ensuring Privacy on a Global Stage

Lee Price, research director at the Economic Policy Institute couldn't disagree more.

"When you shift work abroad, you don't end up with more total jobs in the U.S.," he said. In his view, a company may gain more money or add jobs, but that doesn't mean the country gains overall.

Just as manufacturing and production jobs have waned over the last 30 years, Price predicts the same for white collar jobs, saying we're just seeing the tip of the iceberg.

"I think we're going to see a lot more white collar work being done remotely where no face-to-face or voice-to-voice interaction is needed."

He cites technological advances as well as the growing numbers of new players joining the global market as all-too-powerful forces to fend off.

"Both the IT revolution and the Chinese, Indian and former Soviet Union entering the market will be good for overall prosperity and world peace 20 years from now," Price said. "But the question is, how do we deal with it now?"

He worries how companies can ensure confidentiality regarding financial statements, medical records and other sensitive material if their entire back offices are overseas.

Price commends the east Texas company for lending a hand in times of need but questions whether it could have been done locally. He also thinks people ought to know where the services are coming from.

He also believes the government at the federal, state and local levels needs to evaluate the net effects of outsourcing on the overall economy and do everything it can to sustain job growth in the United States.

As soon as Hurricane Rita ran its course, employees at the Texas offices of Effective Teleservices returned to their usual routines at work. Meanwhile in India, employees were celebrating the company's two-year anniversary and its blistering expansion.

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