Secretary Sebelius: Americans 'Deserve Better'

HHS secretary says launch of Healtcare.gov has been a "miserably frustrating experience."
4:08 | 10/30/13

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Transcript for Secretary Sebelius: Americans 'Deserve Better'
In these early weeks access to health -- -- has been a miserably frustrating experience for way too many Americans. Including many who have waited years. In some cases their entire lives for -- and security of health insurance. I'm as frustrated and angry as anyone with a flawed launch of health -- dot gov. So let me say directly to these Americans you deserve better. I apologize. I'm accountable to you for fixing these problems. And I'm committed to earning your confidence back by fixing the site. We're working day and night and will continue until it's fixed. We've recently added new management talent additional technical expertise in a new general contractor to identify prioritize. And manage fixes across the system into broad categories. Performance which deals with speed and reliability and function. Which deals with bugs and problems in the system. Our extensive assessment. Has determined that health -- dot gov is fixable. And I want to just outline a couple of the improvements we've made today. We now more users. Successfully creating accounts we can process up to 171000 account registrations per hour. Or nearly five for second. Instead of some of the users seeing a blank screen at the end of the application process they can now see whether -- -- eligible for financial assistance and make more informed decisions. Because we've improved performance customers can -- shop for plans quickly filtering plans takes seconds not minutes. Users are getting fewer errors in time out messages as they move through the application process. And the system has been strengthened with double the size of servers software that's better optimize and a high capacity physical database. Which replaces a virtual system. The chairman referred to outages this weekend and again yesterday. And I would suggest to the committee that if you read the statement of Verizon who hosts the cloud service. It is the Verizon server that failed not health -- -- up in an affected. Not only HHS -- other customers. We still have a lot of work to do with a plan in place to address -- outstanding issues. It includes fixing bugs in software that prevented it from working the way it's -- to. And refreshing the user experience of folks can navigate the site without encountering air messages timeout and slow response times and by the end of November. We -- committed that the vast majority of users will be able to review their options shop for plans and rolling coverage without the problems are way too many. Have been experiencing. But consumers are using the site every day and continue to do -- and problems are being sought. But we know that we don't have a fully functioning system that consumers need and user. We are still at the beginning of the six month open enrollment which extends through the end of march and there's -- -- time to sign up. Just a pretty perspective the average -- -- for an insurance plan is two to four weeks. The new marketplaces -- 26 week -- in Rome and those who -- by December 15. We'll be able to access their benefits on day one. Even with the unacceptable problems with health care dot which we are committed to fixing. The Affordable Care Act by any fair measure is working for millions of Americans. We're benefiting from new health security young adults Americans living with preexisting health condition seniors on Medicare. -- 85%. Of Americans who already have health coverage are protected with new rights and benefits. The 15%. Of our neighbors and friends who are uninsured. Have affordable new options in a competitive market. And cost growth for health care is lower than it's been in years. Millions of Americans are clearly eager to learn about their options and to finally achieve health security made possible by the Affordable Care Act. My commitment is to deliver -- -- Thank -- mr.

This transcript has been automatically generated and may not be 100% accurate.

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